Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Auto Glass Companies Rated Highest in Quality?

Auto glass shop employees replace a broken windshield.

You are the customer. If your goal is to choose an auto glass repair shop that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified auto glass replacement company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated auto glass shop and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

 

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SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Pro Spot

  • Carlex

  • Carlite

  • Mopar

  • Pilkington

  • Sika

  • Pittsburgh Glass Works

  • Safelite

Mopar Auto Glass
Carlite Safety Glass
AP Technoglass
AKG Auto Glass
Cameron Auto Glass
Chrysler Auto Glass
Auto Temp
California Glass Industries
Viracon Auto Glass
VVP Auto Glass
Xinyl Glass North America
Guardian Industries
Mulia Auto Glass (MAG)
Elite Auto Glass
Harmon AutoGlass
Carlite Auto Glass
Safelite Auto Glass
Novus Auto Glass
Auto Glass Specialists
Pilkington Auto Glass
LOF Auto Glass
PPG Auto Glass

broken car window glass replacement
mobile auto glass replacement
auto glass / windshield service
new auto glass
auto glass chip repair
auto glass installation
auto glass removal
custom auto glass
auto mirror repair & replacement
cracked automotive glass repair
windshield repair
windshield replacement
broken auto glass repairs
broken auto glass replacement
classic auto glass repair

Amesti
Aptos
Aptos Hills
Ben Lomond
Beulah Park
Bonny Doon
Boulder Creek
Brackney
Brookdale
Camp Evers
Capitola
Chittenden
Corralitos
Davenport
Day Valley
Ellicott
Felton
Forest Park
Forest Springs
Freedom
Glen Arbor
Glenwood
Gordola
Interlaken
La Selva Beach
Larkin Valley
Laurel
Live Oak
Lompico
Majors
Mission Springs
Monte Toyon
Mount Hermon
Olympia
Opal Cliffs
Paradise Park
Pasatiempo
Redwood Grove
Rincon
Rio Del Mar
Riverside Grove
Rob Roy Junction
San Lorenzo Park
Santa Cruz
Scotts Valley
Seabright
Soquel
Swanton
The Willows
Twin Lakes
Watsonville
Wildwood
Zayante

95003
95005
95006
95007
95010
95017
95018
95030
95033
95041
95060
95062
95064
95065
95066
95073

The following agencies and associations train and license local vehicle glass repair technicians and may provide additional information on locating and hiring auto glass services in your area.

American Automobile Association (AAA) (http://www.aaa.com/)
Auto Glass Safety Council (AGSC, formerly AGRSS Council) (http://www.agrss.com/)
Automotive Service Association (ASA) (http://www.asashop.org/)
Alliance Of Automotive Service Providers (AASP) (http://www.autoserviceproviders.com/)
National Institute for Automotive Service Excellence (ASE) (http://www.asecert.org/)
Automotive Warehouse Distributor Association (AWDA) (http://www.awda.org/)
California Bureau of Automotive Repair (BAR) (http://www.autorepair.ca.gov/)
California Glass Association (CGA) (916.642.0992)
Independent Glass Association (IGA) (http://www.iga.org/)
National Automotive Technicians Education Foundation (NATEF) (http://www.natef.org/)
National Glass Association (NGA) (http://www.glass.org/)
National Windshield Repair Association (NWRA) (http://www.nwrassn.org/)

Know What You Want
Know Exactly What You Want and Expect from Santa Cruz County Auto Glass Shops

Before you begin looking for an auto glass shop in Santa Cruz County, you should think carefully about your exact needs and wants for an auto glass facility.

Write down your expectations for reference.  You will want to include things like courtesy, professionalism, promptness, cost savings, and quality in Santa Cruz County auto glass service.  You may want an auto glass shop in the cities of Santa Cruz, Scotts Valley, Watsonville and Capitola, one that is easy to get to and has highly trained auto window glass specialists.  Original equipment manufacturer glass may be important.  You may want mobile car window glass service, or auto window glass tinting options.  You may be particularly interested in having a specialist or representative who will be willing to take the time to completely explain options and possibilities in auto window repair instead of windshield replacement.

Being clear in your expectations will help you think about the answers and information you receive from auto glass facilities. Think in particular about these questions:

  1. Do I want a Diamond Certified company that is rated best in quality and backed by the Diamond Certified Guarantee?
  2. Will I need to return frequently for auto glass work?
  3. What does my owner's manual say about auto window glass repair and replacement specifications?
  4. What auto window glass manufacturer will the shop use for laminated auto glass and tempered auto glass? Does that windshield glass meet DOT specifications, and why have they chosen that car window glass over OEM auto glass?
  5. Does the shop do auto window glass repair, or windshield replacement work only?
  6. How long has the auto glass shop been doing car window glass repair?
  7. What info will the auto glass shop use for determining whether a crack, chip, or ding is repairable?
  8. What price system will be used for windshield repair?
  9. How long will windshield repair take?
  10. What auto window glass pricing will be used for windshield replacement?
  11. How long will it take before my vehicle is ready to drive?
  12. Will the shop have mobile auto window glass repair or replacement services, and will those cost more than bringing my car into the shop?
  13. Do I want to think about auto glass window tinting services and get information about that?
  14. Will the auto glass technicians have National Glass Association certifications for repair and replacement of auto window glass?
  15. Will the auto glass window and windshield repair shop be able to provide evidence of good standing with auto glass customers in Santa Cruz County?
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What To Ask In Person
What to Ask Santa Cruz County Auto Glass Technicians on the Phone

Think about calling to speak with an auto glass repair or replacement representative. It will be good to have a written list of questions and to make notes on the answers. The following questions will give you some ideas:

  1. Does your auto glass shop have a Diamond Certified rating?
  2. Does your auto glass shop specialize in auto window glass repair, or windshield replacement?
  3. Do you often replace or repair auto window glass on vehicles of my make (e.g. Toyota, Chevrolet)?
  4. Are your auto glass technicians National Glass Association auto glass certified specialists?
  5. What brand of laminated auto window glass do you use for windshield replacements?
  6. Do you give the auto glass repair customer a detailed estimate of charges for the car window glass or windshield replacement work to be done?
  7. How does your shop set the price range for auto glass services?
  8. Do you guarantee your auto glass repair and replacement work?
  9. Do you provide mobile auto glass service in my part of Santa Cruz County?
  10. For what length of time have you been doing auto glass repair and replacement service in Santa Cruz County?
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  • What To Ask References
    Questions for Previous Auto Glass Customers in Santa Cruz County

    Has a particular auto glass shop you are considering  in Santa Cruz County actually delivered reliable and courteous car window glass service to past customers?

    That's of course an extremely important question, and one that is hard to answer without good info from surveys and outside data. Diamond Certified auto glass shops offer a clear advantage, because they have gone through an extensive rating process. You can have confidence in Diamond Certified companies. You can read Diamond Certified documents on all certified companies, including word-for-word survey responses. And you will not risk being fooled by fake reviews.

    You'll need to do some research of your own if you can’t find a Diamond Certified auto maintenance shop within reach. It is a good idea to take a little time to check references even if you’re in a hurry. If you do, auto window glass repair and replacement shops in Santa Cruz County should be willing to give you a list of recent auto glass customers you can call. However, realize that references provided by these other shops do not equal the large random sample of customers surveyed by the Diamond Certified ratings process. That’s because references are “cherry-picked,” instead of being randomly selected from all customers, so shops may merely be giving you a few satisfied customers to check with.

    If you do call on auto window glass repair and replacement references, specifically ask for a list of recent customers (to avoid them giving you only customers they know were satisfied) and call those people. Ask general questions about their experience with people at the shop as well as specific questions about the repair and replacement of car window glass. Questions you might want to ask include:

    1. What auto glass repair, replacement or window glass tinting did the shop do for you?
    2. Were you quite happy with the auto window glass work done at this Santa Cruz County auto glass shop?
    3. Were you satisfied with the amount of time it took the auto glass technicians to do the auto window glass repair or replacement?
    4. Did the auto glass specialists and representatives talk with you well and explain the work to be done?
    5. Was the price fair for the auto glass work, and did it go along with the estimate?
    6. What did the Santa Cruz County auto window glass or windshield shop do really well?
    7. Would you return to this shop for windshield replacement or repair?
    8. Would you strongly or moderately recommend this car window glass shop, or have you recommended this auto glass garage already?
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  • Review Your Options
    Find and Hire a Trustworthy Auto Glass Service in Santa Cruz County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    One way to find good auto glass repair and replacement service is to watch for auto glass coupon ads.  You may be able to save auto glass or window tinting expenses while gaining a feel for the company's professionalism and courtesy for future service.

    From your notes on the various conversations, are you able to determine that one auto glass repair or windshield replacement shop stands out above the others? Think finally about questions like these:

    1. Can an auto glass shop in Santa Cruz County satisfy your wishes on timing and auto glass part choices?
    2. Will the shop satisfy your needs for courtesy and correct, clear communication?
    3. Is the auto glass shop respected and professional, and is it capable of giving you prompt and reliable auto window glass repair and windshield replacement or auto window tint service?

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  • How To Work With
    Before you Hire: Consider How to Attract the Best Auto Glass Shops in Santa Cruz County

    In California all auto glass shops are licensed by the Bureau of Automotive Repair, but you want the one auto window glass provider that best fits your own car window glass and windshield replacement needs.  Keep those specifics in mind.  You will realize that all Diamond Certified auto glass shops have been thoroughly checked to provide you with maximum car glass service quality.  If you can't choose a Diamond Certified shop in Santa Cruz County, be sure to look well on your own for a good auto glass facility.

    Auto glass repair and replacement specialists in Santa Cruz County, including those in the larger cities of Santa Cruz, Scotts Valley, Capitola and Watsonville, may have more experience in some areas of auto window glass service, and may have special certifications.

    Now that You Have Found the Shop, How to Get Accurate Auto Glass Estimates From Santa Cruz County Auto Glass Technicians
    Take enough time to understand the auto glass work you need. Don't be rushed, by yourself or by the auto glass representative or technician. You need to be comfortable with the information and the choices and have a firm sense of the details. Ask questions as necessary, and listen well to the questions and comments of the representative.  The auto glass repair or windshield replacement experience will go better with a calm and aware approach.

    Realize that you must receive an estimate before the auto glass repair or windshield replacement work begins.

    Subsequently, you must give a go-ahead if auto glass repair or replacement costs will go over the estimate you were first given.

    Sign a Contract for Auto Glass Work in Santa Cruz County
    When you’re satisfied with the info you have received from the Santa Cruz County auto glass shop, sign the estimate and car window repair service agreement. Check that the auto glass facility has a phone number where the representative will be able to reach you while your vehicle is being serviced, so that progress on your repairs won't be stopped.


     

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  • Be a Good Customer
    How Can You Be a Good Auto Glass Shop Customer?

    Good auto window glass service is of course the auto glass shop's business.  But you have a large part as a customer also. Think about some simple steps you can take to better your auto glass repair:

    • Be clear with the auto glass staff person. Express your expectations simply, directly, specifically, and courteously.
    • Arrange to call or be called for updates.
    • Verify your phone information to avoid delay in Santa Cruz County auto window glass repair shops, including those in the cities of Santa Cruz and Scotts Valley.
    • When your are called, respond quickly to keep the auto glass repair moving ahead.
    • Pay for the auto glass work promptly.

    Why be a good consumer? Because it works for you and for the shop. The Santa Cruz County auto glass garage likes direct, friendly customers, and is able to work well in this good relationship.


     

     

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Check The Work
Check the Completed Auto Glass Repair or Replacement Work Against Your Written Invoice

When the auto glass work is completed, your specialist must give you paperwork, including:

  • The auto glass name and registration number.
  • A list of all auto glass work done, including that done at no charge.
  • An itemization of parts used.
  • The total amount charged for auto glass labor.
  • Hazardous waste disposal fees if any.
  • Vehicle odometer readings.
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Written Warranties
Get Warranties from Santa Cruz County Auto Glass Mechanics

Before leaving the auto glass shop, remember to get any warranties offered by the auto glass shop or the windshield glass manufacturer. The paperwork should include:

  • The auto glass shop name and registration number.
  • The specifics of the coverage with regard to such things as replacement of parts and cash refunds.
  • Action you are responsible for taking.
  • The length of time the warranty lasts.
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Top 10 Requests
Top Ten Service Requests

Automotive window glass repair and replacement shops in Santa Cruz County provide all types of car window glass repair and replacement services. The following are the most familiar requests for local auto glass shops.

Window Glass Windshield Repair
Windshield repair may be used interchangeably with Repair of Laminated Automotive Glass.  These refer to a permanent process for repairing–rather than replacing–a windscreen or windshield which has suffered damage, such as a chip or ding from impact by an object, or from stressing or twisting causing a crack.  The idea of windshield repair came about in 1968.  The technique has advanced with the development of tools and chemicals by which trained professionals fix a limited area of the windshield surface. This repair achieves clarity, restores smoothness, and prevents extension of the damage.

Auto Glass Windshields Replacement
Windshield replacement is necessary when windshield damage is too great for windshield repair. Replacing an auto windshield will take a total of about two hours.  Actual replacement time is perhaps half that, but it is takes time for the adhesive to cure before it is safe to drive the vehicle.

Auto Glass Window Repair
The repair of auto glass comes typically under the term windshield repair.  It is a relatively recent occurrence, relating to improvements in laminated auto glass or safety glass in the 1960s.  With layers of glass, the windscreen is capable of remaining basically intact and undergoing repair to the damaged surface through the introduction of resin, which replaces air retained within the fractured glass.  The windshield will often be repairable, saving the expense of replacing the glass, which could cost hundreds of dollars. Small cracks can be repaired and the appearance of damage largely resolved, as well as bubbles and chips. Some visual evidence of the fracture will possibly remain after the repair, but the structural soundness of the glass will be restored and the defect will be prevented from enlarging. It is important, however, to catch the problem before it is too late for the more simple procedure of repair.

Auto Glass Window Replacement
Auto glass window replacement involves automotive windows other than the windshield.  This would include auto glass replacement of front door glass, sunroof glass, rear door glass, rear quarter glass, and back window glass.  Replacement of auto glass windows other than windshields takes about an hour.

Auto Glass Window Tinting
There are a number of reasons for considering auto glass window tinting. Among the most prominent are the advantages of custom auto appearance and the rejection of heat.  In recent years automobile manufacturers have developed high performance products which reject nearly 70% of the heat.  Scratch-resistant window coating helps preserve value.

Auto Glass Window Tint Service
Tinted auto windows provide reduction of glare and a barrier against ultra-violet radiation which is harmful to persons and automotive interiors.  Window tinting can block over 90% of UV radiation.

Car Glass Window Repair
There are many advantages for which auto glass repair is preferable to auto glass replacement.  Foremost is that of speed.  It may take less than half an hour to repair your windshield, because there is no need to wait for an adhesive to set up.  Auto glass repair is often convenient, as the car glass professional service may be mobile.  Cost savings are significant when insurance companies typically waive the deductible for repair as an essentially preventive measure.  Windshield repair is permanent, drastically improves appearance, and prevents the spread of damage.

Car Glass Window Replacement
Windshield replacement is necessary when damage is too great for the windshield repair option to be available.  The replacement windshield, properly installed, contributes significantly to the safety of the vehicle, interacting with the air bag on the passenger side and stabilizing the roof in case of rollover.

Car Window Tinting
Tinting prevents visibility of valuables inside the vehicle.  Some window film is capable of increasing window strength to an extreme degree for enhanced security against theft. In case of collision, window tinting may prevent glass splinters from flying into the interior of the vehicle. Tinting also of course provides a unique, classy appearance.

 Windscreen Auto Glass Replacement Instead of Windscreen Repair
Windscreens or windshields that have become cracked should be addressed quickly. Because of the considerable cost savings realized by the windscreen repair option, it is important to prevent windshield damage from extending to the adjacent glass. Road impact and time can result in enlargement of the damage, necessitating windscreen or windshield replacement.

TOP 10 BRAND REQUESTS
Auto window glass repair and replacement shops in Santa Cruz County or the greater Bay Area may include the following:

  • Safelite Auto Glass or Safelite AutoGlass
  • Cascade Auto Glass
  • Glass Doctor
  • Speedy Glass
  • PGW Auto Glass
  • A+ Auto Glass
  • Harmon AutoGlass
  • WindshieldsToGo
  • AutoGlass4U
  • AutoGlassGuru
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Glossary Of Terms
Glossary of Car Window and Auto Windshield Repair and Replacement Terms

Below are key auto glass repair, replacement and window tinting terms that may be helpful for understanding auto window glass services:

adhesion
Bonding or gluing together of dissimilar materials such as glass and metal in the process of auto window glass replacement.

Also known as: gluing

adhesive
A material used for adhesion in window glass replacement, a sort of glue.

Also known as: car window glass replacement glue

AGRSS
Auto Glass Replacement Safety Standards, created by the corresponding nonprofit council. These standards are designed to promote safety in the auto glass replacement process, addressing technician training and product quality.

aftermarket auto parts
Auto window glass and car windshields not obtained from the original vehicle maker. These parts generally cost less.

Also known as: functionally-equivalent auto parts, off-brand auto parts, aftermarket parts

auto glass shop
An automotive shop that specializes in auto glass and windshield repair and replacement, and auto window glass tinting.

Also known as: auto glass garage, auto window glass shop, car window glass shop, auto windshield repair shop, auto
windshield replacement shop, auto window glass tint shop

cutout
The precise cutting and extraction of a windshield that has been damaged.

DOT
Department of Transportation, the government organization in charge of traffic safety.

Expander
A tool used in the cutout stage of auto windshield replacement for safely releasing the windscreen.

FMVSS
Federal Motor Vehicle Safety Standards, which specify manufacturer safety criteria for the auto window glass industry.

high penetration resistance (HPR)
designation for injury-reducing high-strength windshields manufactured from laminated car window glass

Also known as: car window glass, auto window glass, windshield glass, laminated auto glass

laminated automotive glass
This is the currently manufactured, improved type of auto window glass, which is composed of glass layers.

Also known as: auto window glass, car window glass, laminated windshield glass, laminated car glass

OEM auto window glass
Original equipment manufacturer car window glass. New automotive glass and windshield glass bought directly from the manufacturer for use after original vehicle purchase. OEM glass tends to be higher priced, but has a high quality and is warranted.

Also known as: Original equipment manufacturer auto window glass, stock car window glass, original auto window glass, original car window glass

National Glass Association (NGA)
The primary trade group associated with the auto window glass industry in North America, committed to auto window glass and windshield safety through the promotion of quality, training, and car window glass information.

Also known as: auto window glass association

NGA-Certified
Designation for car window glass specialists meeting NGA standards in two distinct categories: Installation specialists who have met the certification requirements of the National Glass Association. The two levels of certification are:
auto glass technician (AGT)
A specialist who has performed auto window glass and windshield installations for at least 6 months

master auto glass technician
A car window glass specialist who has installed auto window glass for at least 5 years and has achieved the additional certification Senior Auto Glass Technician.

Also known as: NGA-certified auto window glass technician. NGA-certified car window glass specialist

perimeter
The external margin of the windshield, to where the urethane adhesive bonds the windshield to the opening in the auto body

pinchweld
The 1-inch ledge inside the windshield opening of the frame, where the adhesive attaches the car window glass to the vehicle.

primers
Chemicals put on the pinchweld surface to maximize adhesion between the auto window glass and the vehicle.

resin
Clear liquid that seals windshield fractures and cracks to prevent extension of the windshield damage.

systematic auto window glass professionalism
A quality system for ensuring value in auto glass repair and windshield replacement services. This includes a philosophy of reproducing the window seal of the original manufacturer, and emphasizes safety standards, training and certifying of auto window glass specialists, and attention to original manufacturer information.

Also known as: auto glass quality system, car window glass quality system

structural integrity
The ability of a vehicle with a properly manufactured and installed auto windshield to maintain roof stability in a rollover incident.

Also known as: windshield integrity, windscreen integrity, auto window glass integrity

urethane
The adhesive for bonding the auto windshield to metal at the vehicle windshield opening, that area of the pinchweld known as the urethane bed.

Also known as: auto window glass adhesive, car window glass adhesive, windshield adhesive

vehicle identification number (VIN)
The 17-character identity of an automobile on the dashboard near the bottom left part of the car windshield, used to identify the vehicle for auto window glass repair and replacement purposes.

window glass safety
refers to various protective features of auto window glass. The windshield maintains roof stability in rollover incidents and allows the passenger-side air bag to deploy properly. Auto glass tinting can prevent window glass from forming flying shards in a collision, and can keep valuables safe from view.

window glass tinting
The process of tinting auto window glass to enhance vehicle appearance, reduce UV radiation and glare, protect upholstery, and increase vehicle security.

Also known as: auto window glass tint, car window glass tint, auto window glass tinting

windshield repair
Distinguished from auto windshield replacement, this is a process of fortifying limited defects in auto window glass to restore clarity, appearance, and glass integrity without the need for the more costly procedure of auto windshield replacement.

Also known as: auto window glass repair, car window glass repair, auto window repair

windshield repair insurance deductible waiver
refers to the lower cost of auto window glass repair compared to car window glass replacement. An insurance company may be willing to waive the insurance deductible and sustain the full cost of auto glass repair as an instance of preventive maintenance, in order to avoid the more costly process of full windshield replacement.

windshield replacement
Distinguished from auto windshield repair, this is the more costly and time-consuming process of replacing the entire windshield. Windshield replacement is applicable in cases where the initial damage is too great for car window glass repair, or where the initial glass damage has extended over time beyond that amount acceptable for repair.

Also known as: auto window glass replacement, car window glass replacement, auto window replacement

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Frequently Asked Questions
Frequently Asked Questions for Auto Glass Replacement Services

Q: Why choose a Diamond Certified auto glass shop?
A: Diamond Certified ends the guessing game by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Most companies can’t pass, so only local auto glass shops rated Highest in Quality earn the Diamond Certified award. American Ratings Corporation also monitors every Diamond Certified company with in-depth and ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified auto glass shop for your vehicle maintenance.

Q: What rights do I have as a consumer when it comes to automotive window glass and windshield repair and replacement?
A: Under the Automotive Repair Act of 1974, you have the right to a written estimate for all auto window glass and windshield repair and replacement work, as well as the right to an invoice detailing the work done and the parts used. For more information, please go to the Bureau of Auto Repair website.

Q: What is auto window glass repair?
A: Auto window repair, also known as auto windshield repair is a way of saving money over windshield replacement. Windshield repair is relatively new. Windshield repair may cost less than $100, and takes less time than windshield replacement, since there is no need to wait for the windshield adhesive to set up. Dings and cracks and other limited damage to the windshield can be smoothed, clarified, and sealed to prevent spread of defects within the glass. Resin is used inside the glass to restore the integrity of the window. Since windshield replace cost may be somewhere between $200 and $500, insurance companies may be willing to pay the entire cost of the less expensive process of windshield repair, without reducing payment by the amount of the insured individual's deductible.

Q: What determines whether the damage to my windshield allows repair or requires windshield replacement?
A.: This may be a difficult question, and underscores the need for auto window glass service from a specialist. The National Glass Association (NGA) and National Windshield Repair Association (NWRA) publish The Repair of Laminated Auto Glass Standard (ROLAGS) that are specifically concerned with guidelines for this question. In addition to the severity of the defect, the location of the damage is an important consideration in the decision of whether to repair or replace the windshield.

In general, the following windshield conditions do NOT allow repair:

  1. Defects in both the inner and outer layers of auto windshield glass
  2. Defects having more than two long cracks coming from a site of impact
  3. Defect involving the inner layer (inner lite) of the laminated car window glass
  4. Defect involving lack of windshield clarity that cannot be resolved
  5. Defect involving the interlayer of plastic within the laminated auto window glass
  6. Pitting of greater than 3/8 inch
  7. Cracking that involves more than a single edge
  8. Stress cracking
  9. Defect within the main visual field of the driver
  10. Defect larger than 1 inch
  11. Defects needing a repair within 4 inches of a separate auto windshield repair

Q: What is a long crack?
A: A long crack is an auto window glass crack with a length greater than 6 inches.

Q: What is a stress crack?
A: A stress crack is an auto window glass fracture from twisting of the windshield. A stress crack displays no impact point and extends from a windshield edge.

Q: What is auto window glass replacement?
A: Auto window glass replacement is the more extensive procedure used in cases where windshield damage is severe. Windshield replacement takes longer, as time must be allowed for the urethane adhesive to set up before the vehicle is safe to operate. Windshield repair involves cutting away the damaged windshield and bonding a new one to the opening with urethane adhesive. The new windshield can be purchased from the original manufacturer, or be a cheaper, aftermarket auto window glass.

Q: How is tempered glass different from laminated auto glass?
A: Laminated auto glass can be thought of as windshield glass, and tempered glass thought of as the glass used for other auto glass purposes such as side windows and vent windows. Laminated auto glass has a piece of plate glass on either side of a rubberish central layer and is designed to prevent penetration. Tempered glass is plate glass that has been treated with heat to prevent shard formation during collision.

Q: Why should I consider auto window glass tinting?
A: Well, car window glass tinting may be right for you, and something you may not have thought about. You may want to talk over the advantages with an auto window glass specialist. Car glass tint protects your upholstery and the persons inside the vehicle from ultraviolet light. Tinting strengthens the windows from shattering in theft attempts or collision, and protects the contents of the vehicle from outside view. Auto window glass tint rejects heat and cuts down on glare inside the vehicle. And the classy look of car glass window tint may be a great automotive style for you.

Q: Is repairing an auto glass window or windshield really significantly cheaper than replacing the entire piece of auto glass?
A.: It really is. Although prices will vary for repairing dings and cracks, they will generally come to less than $100, but windshields may cost $500.

Q: Will my windshield replacement cost be paid by my insurance provider?
A.: You would generally need to have bought comprehensive auto insurance, and will generally have to pay that part of the cost equal to your deductible amount, but it is wise to check with individual auto window glass shops on their policies, as they may be able to offer some savings options.

Q: Is it required that I have my auto window glass replacement work done by a shop chosen by my insurance provider?
A.: No, that is probably not the case. Many states have laws in place that keep an insurance company from insisting on a single auto window glass shop.

Q: How long does it take before I can drive my vehicle following an auto window glass windshield replacement?
A.: It takes about an hour–after the replacement is done, which may also take an hour–before the urethane adhesive bonding the windshield to the car frame has properly cured and the vehicle is safe to drive.

Q: How important is it to choose an auto window glass windshield repair shop with certifications?
A: You may want to be careful about using auto window glass windshield technicians and shops without National Glass Association certifications, and many may also have other sorts of certifications within their organizations for which their car window glass specialists have qualified. Certifications are not in themselves guarantees, but can be important, showing a level of professionalism within the industry. Certifications such as auto glass technician, senior auto glass technician, and master auto glass technician show commitment on the part of the shop and the individual technicians to training and skill in car window glass service.

Q: Do local car glass shops differ from dealership auto glass services?
A: There will be a difference, and that is why your decision must be a careful one among independent auto glass shops and manufacturers' dealerships. Local shops make their own choices regarding part brands and quality levels and will often have lower labor charges; dealerships may offer the services of auto window glass specialists with better knowledge of the particular make.

Q: Can I save money by finding the lowest prices at a discount auto glass garage?
A: Not necessarily. Certainly price is an important issue, but only one among several others, including quality of service, quality of parts and materials, warranty, and the look of the final result. While you should always be able to have cost savings in your choice of an auto window glass shop, it is still your top goal to keep up your vehicle, in which you have already invested a lot. Realize that companies in compliance with such organizations as the Auto Glass Safety Council and its auto window glass standard have taken strong steps to ensure auto glass safety. Consider carefully your needs for reliable car window glass services, and remember the assurances available from a Diamond Certified auto window glass replacement or windshield repair shop.

Q: Should I look for a shop that uses OEM parts rather than aftermarket ones?
A: Because OEM parts are often more expensive than those made by other manufacturers, consumers may be unwilling to use them, and may choose instead for lower costs. You should raise this matter when you talk to auto window glass shops, and feel satisfied on the issue before choosing car window glass service from particular auto glass garages.

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