Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Towing Companies Rated Highest in Quality?

Photo: Ellison's Towing (2006)

You are the customer. If your goal is to choose a towing company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified towing service. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated tow truck company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

car towing services
heavy duty towing
medium duty towing
boat towing
truck towing
light duty towing
motorcycle towing
RV towing

long distance towing (vehicle transport)
local towing services
tow trucks and wreckers
high capacity tow trucks
flatbed tow trucks
tow truck services
tow truck rental
roadside towing services
winch services
vehicle recovery services
emergency towing services

Alviso
Blossom Valley
Campbell
Coyote
Cupertino
East Palo Alto
Gilroy
Holy City
Los Altos
Los Altos Hills
Los Gatos
Milpitas
Monte Sereno
Monte Vista
Morgan Hill
Mountain View
Mt Hamilton
New Almaden
Palo Alto
Permanente
Redwood Estates
San Jose
San Martin
Santa Clara
Saratoga
Stanford
Sunnyvale

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Know What You Want
Consider Your Towing Needs Before Calling Santa Clara County Tow Truck Companies

Having a clear idea of what towing services you need and what qualities you expect from your towing company and tow truck driver can help you make a better decision.

It’s wise to take a few minutes to think about your needs before you call Santa Clara County towing services in Milpitas, Palo Alto, Cupertino, San Jose, Sunnyvale, Gilroy or near you. The list of sample questions below will get you started.

  1. Do I want a Diamond Certified towing company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  2. What towing services do I need? (This may include wrecked car moving, disabled car towing, roadside assistance, RV towing, motorcycle towing, trespassing vehicle towing, etc.)
  3. What seems to be the problem with my vehicle (was it in an accident, is it totaled, are the wheels locked, is there a problem with the ignition or starter, am I locked out, am I out of gas, etc.)? These are important facts to know and to relay to your Santa Clara County towing service, as they may affect the type of services you need or the tow truck required to move your car or truck.
  4. Do I need to have my vehicle towed to a tow yard, storage location, an auto shop, my home or another location?
  5. Do I need local towing or long-distance towing services in Santa Clara County?
  6. What professional qualities and characteristics do I expect from local towing companies in Santa Clara County, including those in San Jose, Santa Clara, Mountain View, Milpitas, Palo Alto District, Cupertino, Gilroy, Campbell and Morgan Hill? These may include timeliness, cleanliness, good communication skills, knowledge base, experience, and  fair pricing.)
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What To Ask In Person
Questioning Your Tow Truck Driver in Person

Once your tow truck driver arrives, you may want to ask a few final questions before he or she begins hooking up your vehicle for towing or starts on the roadside assistance services you need.

Once the towing company sends out a driver, you will most likely be billed for the service, even if you choose not to use their services after the tow truck driver arrives. However, you should never accept services from a company representative that makes you uncomfortable or who doesn’t seem competent. Always call the towing company dispatcher if you have questions or concerns about your auto towing service, the tow truck driver, or your arrangement.

The questions below can give you peace of mind before the work begins.

  1. May I see your ID card or badge to ensure you are the driver sent by the Santa Clara County towing company I called?
  2. How do you know the best and safest way to tow my vehicle?
  3. Where are you taking my vehicle? (Verify that the address and location is where you told the dispatcher to have your vehicle delivered. Call the dispatcher back if the address or location doesn’t match your intended destination and have them redirect the tow truck driver.)
  4. Is there anything you need me to do to speed up this process?
  5. What is my next step after towing away my vehicle?
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  • What To Ask References
    Customers of Santa Clara Towing Companies Can Give You More Information

    It’s best to choose Diamond Certified tow truck companies because all certified companies have passed an in-depth ratings process that most others can’t pass. If you want quality from towing services in Santa Clara County and the greater Bay Area, you can have confidence choosing among Diamond Certified companies.

    Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers in San Jose, Sunnyvale, Santa Clara, Mountain View and Milpitas and the rest of Santa Clara County.

    If you can’t find a Diamond Certified towing service within reach, you’ll have to do some research on your own.

    In that case, it’s wise to call references provided by the towing services if you have time to do so. References provided to you by Santa Clara County towing services are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

    The list of questions below are some that you may want to ask of towing company references if you have time to make a few calls before choosing a company.

    1. Were you satisfied with the service from (Santa Clara County towing company name)?
    2. What was the type and scope of job they did for you (emergency towing services, roadside assistance, lockout service, motorcycle towing, RV towing, wrecked car towing/wrecker service, towed auto storage, two-wheel towing services, etc.)?
    3. Was the phone operator, tow truck driver and anyone else from this towing company that you dealt with understanding, prompt and personable?
    4. Did the tow truck driver explain the status of your vehicle to your satisfaction?
    5. Did the towing service get to your vehicle and deliver it in a reasonable time?
    6. Were there unexpected costs associated with your towing experience? If so, what were they for and were they avoidable?
    7. Did the towing service charge extra to tow your vehicle to or from a smaller town such as Coyote, Monte Sereno, Redwood Estates, New Almaden and Saratoga or another area?
    8. Did the tow truck driver take care of your vehicle during the towing services?
    9. Would you recommend this Santa Clara County towing service to friends or family?
    10. If you need towing service, wrecker service, or roadside assistance in the future, will you hire this local towing company again?
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  • Review Your Options
    Choose Among Good Auto Towing Services in Santa Clara County

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Before deciding on the best towing services in Santa Clara County for you, including those in Sunnyvale, San Jose, Campbell, Gilroy, Morgan Hill and beyond, it’s important to consider the following questions.

    1. Is there a local auto towing company on your list that can meet your needs for towing services or roadside assistance, budget, towing location and time line?
    2. Are the Santa Clara County towing companies knowledgeable about towing your make and model of vehicle? Can they easily explain to you which towing services best fit your needs?
    3. Do the Santa Clara County towing companies you’ve talked with guarantee their work to not cause further damage to your vehicle?
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  • How To Work With
    What to Do When Waiting for Santa Clara County Towing Services to Arrive

    It may take towing services and roadside assistance trucks time to get to you. In the meantime, you can take a few simple steps to keep yourself, your vehicle and those around you safer.

    • Move your car out of traffic if possible. Pull over as far onto the shoulder as you safely can, and try to leave room in front of your vehicle for the tow truck to pull up.
    • Turn on your hazard lights to warn other motorists that your vehicle is stationary or disabled. You may also want to use reflectors, flares, cones or other warning devices near your vehicle to make it more visible to other vehicles.
    • Stay in your car for your own safety, if possible. Your best choice is always to stay in your vehicle unless your car has been in a serious wreck, is in a precarious place, or a friend or family member arrives to wait with you. If your car is in an unsafe location (located in the middle of the road around a sharp curve with no way to move it, for example), you may be best to turn on your emergency lights and wait as far off of the road as you can. Do not leave the scene unless you are injured, or the police or towing company dispatcher tells you to.
    • Use common sense. Don’t accept rides from strangers or other motorists, even ones that appear to be well-meaning. Stay in your vehicle and don’t open the door or window for anyone you don’t know other than the tow truck driver.
    • Get ready to leave your car when the tow truck driver arrives. If you need towing services in San Jose, Santa Clara, Mountain View, Milpitas, Palo Alto District, Cupertino, Gilroy, Campbell and Morgan Hill, Stanford, San Martin, New Almaden, Monte Vista, Gilroy, Monte Sereno and Blossom Valley or other areas, rather than roadside assistance, you will want to take with you any belongings from your car. While you wait for the tow truck driver you will have time to put together any valuables, necessaries and other items you want or need. Be sure to take your vehicle registration and insurance information that you store in your glove compartment.
    • Make sure the tow truck that arrives is the one you called. It is fair and smart to ask for identification from your tow truck driver. The tow truck dispatcher should be able to give you the name of the driver and the identification number or license plate number of the truck they are sending to you.
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  • Be a Good Customer
    How Can You Be a Good Towing Company Customer?

    You may not be thrilled about your reason for having to call towing services in Santa Clara County, but it’s important to remember that your attitude and actions impact the success of your towing services or roadside assistance services.

    Here are a few simple steps you can take to be a good customer when hiring Santa Clara County towing services in Gilroy, Cupertino, Campbell, Palo Alto, Milpitas and near you.

    • Be clear and upfront with the towing services. Let them know what towing services you need, the problems your vehicle is experiencing and specific ways they can satisfy your expectations during the transaction.
    • Remember, a friendly smile and courteous words go a long way. Drivers are often upset, stressed or sad about their reasons for having to call a tow truck , including after a collision, for car trouble or for roadside assistance, but that’s no excuse to mistreat your tow truck driver. Common courtesy will only diffuse tensions and help your towing service better serve you.
    • Before you make an agreement with towing services in Santa Clara County, restate your expectations and goals, and reiterate to the towing dispatcher your understanding of the agreement. Most problems with local towing services occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts. This is especially important in cases where you make arrangements over the phone and don’t have a chance to sign a contract before the tow truck driver arrives.
    • Ask your tow truck driver if you should call to check on your vehicle or if he/she will call you with updates once the vehicle has been dropped off at the requested location.
    • Be sure the tow truck dispatcher and driver have a phone number where they can reach you at all times while they’re providing towing services. The work will move along more smoothly if your towing services can reach you for any necessary updates, questions or authorizations.
    • When your tow truck driver or dispatcher contacts you, return calls promptly to keep the towing services on schedule.
    • Pay for the towing truck services promptly.

    Why would you want to take these few simple steps toward being a good customer? Towing services in Santa Clara County appreciate working for customers who are straightforward, honest and easy to work with.

    Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems or misunderstandings may be more easily resolved.

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Check The Work
Ensure You've Received All Towing Services as Promised

Some towing services will bill your insurance company if you have towing coverage. Otherwise, you will receive an invoice for all tow truck services and roadside assistance rendered.

You’ll want to review the invoice you’ve been given by Santa Clara County towing services, whether you’re in Milpitas, Palo Alto, Cupertino, San Jose, Sunnyvale, Gilroy or another area, and verify that you’ve been given the services promised at the price you were quoted. Note any discrepancies or questions and talk with your tow truck driver or towing company dispatcher.

The invoice from your towing services company should include the following:

  • The Santa Clara County towing services’ name, physical address and state license number.
  • A complete list of all tow services, roadside assistance or other work performed.
  • An itemized list of all materials required as part of roadside assistance (this may include gas, new tires, donut tires, replacement batteries, etc.).
  • Any gasoline surcharges or other special charges associated with towing.
  • The total cost for the towing services, including the itemized amount charged for labor if charged.
  • A written explanation of any warranties or guarantees provided by the towing companies.
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Written Warranties
The Diamond Certified Performance Guarantee for Towing Companies

Diamond Certified companies are backed by the Diamond Certified Performance Guarantee. If the Santa Clara County towing company you’ve hired is Diamond Certified and you can’t resolve the issue by talking with the company owner, contact the mediation department at [email protected] or call 800-738-1138.

Stay on Good Terms with Santa Clara County Tow Truck Companies
Whether you live in Sunnyvale, San Jose, Campbell, Gilroy, Morgan Hill or another area in Santa Clara County, choosing the right towing service for your needs can help you avoid problems down the road.

Should you have a disagreement, though, you’ll want to know what to do if you ever have a problem with local towing services. First, try to solve the problem as soon as it arises by talking with your tow truck driver or Santa Clara County towing dispatcher. Most Santa Clara County towing companies want to maintain a good reputation, and it’s easiest to do that by keeping customers happy.

The easy tips below will help you increase your chances of getting a better result when talking with your towing company about a lapse in customer service or problem with their tow truck services.

  • Meet with the towing professional in person immediately when you have a complaint or a concern with the electrical work, crew, materials or workmanship. Don’t wait until the job is done to present your concerns. You may also want to talk with the towing company dispatcher, if one took your original call.
  • Review your owing services contract and try to verbally resolve the problem based on your initial agreement.
  • Write down your complaint and, if possible, photograph the problem you’re concerned about. Document the times you contacted your Santa Clara County tow truck company and their responses to your concerns and complaints.
  • Set a deadline for the resolution of your complaints. Calmly explain that you’re upset and willing to work toward a mutually-beneficial solution.
  • You may legally withhold payment until the dispute is resolved.
  • File serious grievances with the California Department of Transportation. These may include contract violations, dangerous behavior on the job and other severe infractions.
  • Contact your state attorney general if you are considering pressing charges against the Santa Clara County towing company.
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Top 10 Requests
Towing Services You Can Expect from Santa Clara County Tow Truck Companies

There are many different types of tow truck services in Santa Clara County available to car owners in distress. Towing companies in San Jose, Sunnyvale, Santa Clara, Mountain View and Milpitas and other areas of Santa Clara County should be able to provide the following towing services.

Car Towing Services
Car towing services are any services that require a tow truck to remove a vehicle. This includes repossession towing, illegally parked vehicle towing, collision towing, wrecker service for wrecked vehicles, disabled vehicle towing, long-distance towing, two-wheel vehicle towing, motorcycle towing, light-duty towing and heavy-duty towing.

Flatbed Towing
Flatbed towing is required for vehicles that are too disabled to be towed with two-wheel towing, vehicles with locked wheels, oversized vehicles, RVs, boats or other vehicles that need to be towed on a flatbed trailer. Flatbed towing may require winch service or crane service to get the vehicles onto the flatbed, so they may be more expensive than traditional truck towing.

Roadside Assistance
Roadside assistance companies provide a number of roadside assistance services including door lock opening/car lockout services, flat tire repairs and replacement, replacement gas services, dead battery replacement, donut tire replacement or installation, tire patching, headlight replacement or other simple car repairs that can be done on the side of the road to get motorists back on their way safely.

Emergency Towing Services in Santa Clara County
Emergency towing services are those that are required after an auto collision or a vehicle that is suddenly disabled.

Vehicle Recovery Services
Cars and trucks that are stuck or stranded may require vehicle recovery. Vehicle recovery services take place any time a vehicle is recovered from one location to another, usually with a tow truck. These can be broken down vehicles, vehicles towed for parking violations, or vehicles damaged in accidents that need to be transported to a repair shop.

Motorcycle Towing
Motorcycle towing is a specialized service offered by some Santa Clara County towing companies. Motorcycle towing may take place after a collision, when a motorcycle is disabled for mechanical reasons, repossessed motorcycles or other reasons.

Boat Towing
Boats, regardless of their size, need to be towed using special tow trucks. This may include crane services and flatbed trucks specially outfitted to carry boats and yachts. Not all towing companies can provide boat towing, so ask your towing service if you’re in need of boat towing.

Long Distance Towing / Long Distance Vehicle Transport
Santa Clara County towing companies have different definitions of long-distance towing, so talk with your towing service about their specifications. Long distance towing is usually towing a distance of 20 miles or more, which can also be considered long distance vehicle transport. This may be moving a disabled vehicle, or towing a car a longer distance for moving or other purposes. Long distance towing usually takes place on a flat bed tow truck to protect the vehicle that’s being towed.

Heavy Duty Towing in Santa Clara County
Light duty towing is for vehicles under five tons, while medium duty towing ranges between 10,000 and 25,000 pounds. Large vehicles, heavy vehicles and commercial vehicles that are oversized are the most common vehicles to require heavy duty towing services. This may include using a crane to place the vehicle on the tow truck. Many tow truck companies can provide heavy-duty towing, but it isn’t a service that most vehicle owners require.

Wrecker Service
Tow trucks are sometimes known as wreckers, because they move wrecked or disabled vehicles. Wrecker services are usually called to remove vehicles after collisions or when they’ve broken down.

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Glossary Of Terms
Glossary of Tow Truck Services and Terms

The following terms and definitions will help you navigate your towing services.

boat towing
Boats, regardless of their size, need to be towed using special tow trucks. This may include crane services and flatbed trucks specially outfitted to carry boats and yachts. Not all towing companies can provide boat towing, so ask your towing service if you’re in need of boat towing.

Also known as:yacht towing, towing boats to storage

car towing services
Car towing services are any services that require a tow truck to remove a vehicle. This includes repossession towing, illegally parked vehicle towing, collision towing, wrecker service for wrecked vehicles, disabled vehicle towing, long-distance towing, two-wheel vehicle towing, motorcycle towing, light-duty towing and heavy-duty towing.

Also known as:truck towing, auto towing, tow truck services

emergency towing
Emergency towing services are those that are required after an auto collision or a vehicle that is suddenly disabled. Emergency towing services must be fast, reliable and caring, because customers who need unexpected tow truck service are often in a hurry and upset by their experience.

Also known as:collision towing, on-call tow trucks

flatbed tow trucks
Flatbed tow trucks are required to move vehicles that are too disabled to be towed with two-wheel towing, vehicles with locked wheels, oversized vehicles, RVs, boats or other vehicles that need to be towed on a flatbed trailer. Flatbed towing may require winch service or crane service to get the vehicles onto the flatbed, so they may be more expensive than traditional truck towing.

Also known as:flatbed towing services

heavy duty towing
Large vehicles, heavy vehicles and commercial vehicles that are oversized are the most common vehicles to require heavy duty towing services. This may include using a crane to place the vehicle on the tow truck. Many tow truck companies can provide heavy-duty towing.

Also known as:large vehicle towing, oversized vehicle towing, heavy vehicle towing

high capacity towing
Tow truck companies that have trucks capable of carrying many vehicles at once. These may be tow trucks for multi-vehicle accidents, repossession or long-distance towing for many vehicles.

Also known as:multi-vehicle towing

light duty towing services
Light duty towing is for vehicles that weigh less than five tons. Most average cars use light duty towing services.

Also known as:car towing, small vehicle towing

local towing services
Most towing services are local towing; this is when vehicles are towed within a short range, usually from the scene of a collision or break down to the driver’s auto shop or home.

Also known as:in-town towing, short-distance towing

long distance towing
When vehicles need to be towed a long distance, either because of a breakdown or accident far from home or as a method of transporting a vehicle, may require long distance towing. This may take place on a flatbed truck or a long-distance towing trailer.

Also known as:vehicle transport

medium duty towing services
Medium duty towing is for vehicles ranging between 10,000 and 25,000 pounds.

motorcycle towing
Motorcycle towing is a specialized service offered by some local towing companies. Motorcycle towing may take place after a collision, when a motorcycle is disabled for mechanical reasons, repossessed motorcycles or other reasons.

roadside assistance
Roadside assistance companies provide a number of roadside assistance services including door lock opening/car lockout services, flat tire repairs and replacement, replacement gas services, dead battery replacement, donut tire replacement or installation, tire patching, headlight replacement or other simple car repairs that can be done on the side of the road to get motorists back on their way safely.

Also known as:emergency roadside help, emergency road assistance, roadside car repairs

RV towing
Some local towing services provide heavy duty towing for RVs and other large vehicles. They may include crane services and flatbed towing for recreational vehicles, campers and other RVs.

Also known as:motor home towing, recreational vehicle towing, camper towing

tow trucks
Tow trucks are specialty trucks designed to tow other vehicles. Most tow trucks include a winch or some sort of pulley system, and a platform on which to tow the vehicle. Tow trucks are built to carry different loads, including heavy-duty tow trucks, medium-duty tow trucks and light-duty tow trucks. There are also tow trucks used for motorcycle towing, boat towing and other types of towing.

Also known as:towing vehicles, towing trucks

truck towing
Some tow trucks are specially built to tow other large trucks, including semis and heavy duty trucks.

vehicle recovery services
Cars and trucks that are stuck or stranded may require vehicle recovery. Vehicle recovery services take place any time a vehicle is recovered from one location to another, usually with a tow truck. These can be broken down vehicles, vehicles towed for parking violations, or vehicles damaged in accidents that need to be transported to a repair shop.

Also known as:auto towing services

vehicle transportation services
Cars, trucks and other vehicles that need to be transported long distances.

Also known as:long distance towing

winch services
Winching is when a tow truck operator uses a winch to lift vehicles onto the towing platform, pull vehicles out of ditches or otherwise move disabled vehicles by hooking a wire to the undercarriage of a vehicle and cranking a drum to wind up the wire and pull the vehicle into position.

Also known as:winching services, auto winching, winch lifts, winch lifting

wrecker service
Tow trucks are sometimes known as wreckers, because they move wrecked or disabled vehicles. Wrecker services are usually called to remove vehicles after collisions or when they’ve broken down.

Also known as:towing, disabled vehicle towing, wrecked vehicle towing, towing after collisions

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Frequently Asked Questions
Frequently Asked Questions for Towing Companies

The following frequently asked questions are those asked of local towing services throughout the Bay Area. Remember, all towing companies offer a unique variety of services, so you’ll want to call and talk with the tow truck dispatcher at the towing companies near you. The questions below are examples of typical answers you’ll get from local tow services.

Q: Why choose Diamond Certified towing services?
A: Diamond Certified helps you choose a towing services with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only towing services rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified towing services.

Q: Do I need to hire a flatbed tow truck if my vehicle is an all-wheel-drive or 4WD?
A: No, most traditional tow trucks are capable of lifting all four vehicle wheels off of the ground, so there is usually not a need to hire a flatbed tow truck. Ask your towing company about the specifics of your vehicle and needs.

Q: Will towing hurt my car or truck?
A: No. On the contrary, towing is very safe. Good tow truck companies lift vehicles by their tires, so the vehicle suspension helps protect the vehicle. During transport, the tow truck’s suspension absorbs the shock of bumps on the road, so your car is protected.

Q: Can vehicles with automatic suspension be towed with their drive wheels on the ground?
A: Yes, in most cases, automatic suspension vehicles can be towed with drive wheels on the pavement. Check your owner’s manual for guidelines as to the speed and distance your vehicle can be towed.

Q: Will the tow truck driver that comes to pick up my vehicle know how to tow my vehicle?
A: Each manufacturer, make and model has different towing instructions. Most tow truck drivers are well-versed in towing common vehicles, and most towing services have towing instructions for the various auto manufacturers in each of their tow trucks. Talk with your towing company operator and the tow truck driver before booking towing services if you have a rare make or model, or if  your vehicle may require special care during towing.

Q: Do tow truck drivers have to have special training or licensing?
A: There are no specific requirements in terms of training or licensing for light duty tow truck drivers. However, many towing companies have stringent training rules and require their drivers to meet certain driving standards. If this is important to you, ask the local towing companies you are considering about their training and driving standards for tow truck drivers.

Q: Are tow trucks monitored for safety?
A: Tow trucks must pass inspection by the California Department of Transportation. Ask your towing professional for proof that the tow truck that will be towing your vehicle has recently passed inspection.

Q: Can a tow truck tow my car or truck if it has been lowered, raised or otherwise modified?
A: Most towing companies can tow vehicles with aftermarket modifications such as lowering or raising. As with any special consideration, ask your towing company about your car’s specifics.

Q: Should I let my insured vehicle be towed to the tow yard if it’s been in an accident?
A: Many insurance companies recommend having your vehicle towed to a body shop or the tow yard after an accident if you have insurance. That’s because towing charges to the tow yard will most likely be covered by your insurance, the insurance adjuster can make arrangements to inspect your vehicle at the shop or the tow yard without you having to be involved in the scheduling or inspection process, and it releases you from the responsibility of having to store your damaged vehicle.

Q: What if I need motorcycle towing, boat towing, RV towing or other towing services?
A: Most towing companies can provide towing services for boats, motorcycles, RVs, mobile homes, damaged or incapacitated vehicles, large trucks and multiple vehicles. Call your local towing company and ask for their full list of towing services or about your specific towing needs.

Q: Can tow truck drivers provide roadside assistance including car door unlocking for vehicles with electric locks or side airbags?
A: Tow truck drivers that advertise roadside assistance are usually trained to provide a number of roadside assistance services including door lock opening, flat tire repairs and replacement, replacement gas services and others. Most are also able to unlock doors and provide lockout services for owners of cars with electric locks and cars that have side air bags. If your car has a specialty security system, side door airbags or other features, be sure to let your roadside assistance company and tow truck driver know, and verify that they can safely work around your car’s features before they begin any type of work on or around your vehicle.

Q: How do I know if my car needs to be towed locally or out of the tow truck’s normal local range?
A: The towing company you call should be up front about the distance they consider local versus non-local or long distance. They should ask you to provide a location where your car is currently and the destination you need it towed to.

Q: What is light duty towing and medium duty towing? How do I know which I need?
A: Your towing service should be able to tell you whether your vehicle is considered light or medium duty towing. Light duty towing is for vehicles that weigh less than five tons, while medium duty towing ranges between 10,000 and 25,000 pounds. You should simply be able to tell the car towing service what make and model you drive and they should be able to tell you over the phone what standard you meet.

Q: What are heavy-duty towing services?
A: Large vehicles, heavy vehicles and commercial vehicles that are oversized are the most common vehicles to require heavy duty towing services. This may include using a crane to place the vehicle on the tow truck. Many tow truck companies can provide heavy-duty towing, but it isn’t a service that most vehicle owners require, so it may be harder to find a good heavy-duty towing service than light- or medium-duty towing.

Q: What is two-wheel towing and can I request that service for my car?
A: Two-wheel towing is a towing service that involves lifting only a vehicle’s front two tires off of the ground and using a hitch to the towing vehicle, rather than putting the vehicle on a flatbed truck or traditional tow truck. This may be less expensive and faster for towing certain vehicles only a short distance. Most tow truck operators prefer to do this for cars that are front-wheel drive only and are only being transported a short trip. Talk with your towing company about the possibility of two-wheel towing for your vehicle and situation.

Q: What is flat towing?
A: Flat towing is the process of towing a vehicle with all four wheels flat on the pavement. Most towing companies will use a tow bar to attach the towed vehicle to the tow truck. Flat towing can be a good option for four-wheel drive cars that only need to be towed a short distance. Flat towing is quick and easy, so it can be an affordable option for some customers.

Q: How does RV towing work?
A: RV towing is often performed via flatbed tow trucks, and must usually be performed by a heavy-duty towing service due to the weight of most RVs and campers. Call your towing service to ensure that they can accommodate you if you need towing services for RVs, campers or oversized vehicles.

Q: What is winching service?
A: Winching is when a tow truck operator uses a winch to lift vehicles onto the towing platform, pull vehicles out of ditches or otherwise move disabled vehicles by hooking a wire to the undercarriage of a vehicle and cranking a drum to wind up the wire and pull the vehicle into position.

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