Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Tile Contractors Rated Highest in Quality?

You are the customer. If your goal is to choose a tile contractor that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified tile company. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated tile contractor and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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Hany Louis is CEO and general manager of The Tile & Grout King Inc., a Diamond Certified company since 2011. He can be reached at (408) 622-0338 or by email.

Hany Louis

diamond certified contributor profile and expert article

Hany Louis: Tile Royalty

By James Florence, Diamond Certified Resource Reporter

SANTA CLARA — The son of a general contractor, Hany Louis has been immersed in the construction and remodeling trades since childhood. When it came time for him to choose his own professional path, however, he decided on an industry niche that would not only utilize his knowledge and experience, but feed his artistic side as well. “Out of all the trades, tile work is one of the most versatile and artistic, which is why I think it appealed to me so much,” he explains. “With most other trades, there’s either a right way or a wrong way of doing things, but when it comes to tile work, there are all kinds of right.”

Hany founded The Tile & Grout King Inc. in 2007, and he says he still appreciates the artistic attributes that characterize his craft, particularly working with designs and collaborating with customers on ideas. He also derives fulfillment from the positive feedback he receives from satisfied clients. “Our reviews are foundational to the success of our company,” he affirms. “Hearing customers rave about how much they love our team, our service and the quality of our work brings me a real sense of satisfaction.”

A resident of Santa Clara—where he lives with wife, Michelle, and son, Jordan—Hany says he appreciates the cultural climate that distinguishes the region. “Besides being a nice, classy area, the Silicon Valley is an exciting place to live. What better place to be than in the midst of the technology capital of the world?”

Outside of work, Hany enjoys participating in activities that combine recreation and exercise. “I’m not a fan of working out, simply because I don’t enjoy the repetitive nature of it, so I stay in shape by playing competitive sports like volleyball.” Additionally, Hany and his family enjoy going on winter snowboarding excursions at various Lake Tahoe resorts.

In his life and career, Hany emphasizes the value of prioritizing family. “I think it’s important to put your family first, because once you understand the value of family, it guides you in other aspects of your life,” he explains. “This is something I’ve learned from experience, having become a father while still in high school. My son is the reason I turned my life around—he motivated me to complete my education and start my business, and I don’t think I’d be here if it wasn’t for him.”

When asked the first thing he’d do if he could retire tomorrow, Hany says he’d take his snowboarding hobby to an international level. “I’d definitely do some traveling. I’d love to just tour the world and find some new snowboarding spots along the way!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Jose Sharks.

Q: What’s your favorite local restaurant?
A: Kenzo Sushi in South San Jose.

Q: Did you play any high school sports?
A: I wrestled and played football.

Q: What’s your favorite snack?
A: Cookies—I’m a legitimate cookie monster.

Q: What was your favorite TV show when you were growing up?
A: “MacGyver.”

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The Importance of Resealing Tile


SANTA CLARA — A common misconception about tile is that once it’s installed, the only maintenance required is regular surface cleaning. However, when it comes to tile materials like stone, porcelain and ceramic, an important additional step is continuous resealing.… Read more

Expert Video Tip

Video: Proper Stone, Tile & Grout Maintenance

Complete Video Transcription:

SANTA CLARA — Host, Sarah Rutan: To ensure the longevity of your stone, tile and grout, its important to know how to properly care for… Read more




  • Mapei

  • Schluter Systems

  • Daltile

  • Ceramic Tile Center

  • Hydroment

  • Laticrete

Ilva Tile
Marazzi Tile
Orchid Ceramics Tile
Riello Ceramic Tile
Granite Solution Tile
Roca Tile
Avaire Tile
Armstrong Tile
Interceramic Tile
Shaw Tile
Wanke Cascade Tile
Portland Direct Tile & Stone
Mohawk Ceramic Tile
Thompson Tile
Florim USA
Imola Tile
Laufen Tile
Incepa Tile
Efesus Stone Tile
Pietra Naturale Tile
Serenissima Group Tile
United States Ceramic Tile
Keraben Tile
Mirage Tile
Eco Ceramica Tile
Florida Tile
American Olean Tile

ceramic floor tile
ceramic tiles
travertine tile floors
vinyl tile
tile laying
tile repair
porcelain tiles
wood tile
wall tile installation
granite tile
porcelain tile
slate tile
tile floor installation
outdoor tile
tile art installation
tile countertop
decorative tile
metal tiles
tile cutting
Italian tile installation
pebble tile installation
mosaic tiles
tile installation
bathroom tile installation
tile backsplash installation
marble tile
shower tile installation
kitchen tile
tile design

Blossom Valley
East Palo Alto
Holy City
Los Altos
Los Altos Hills
Los Gatos
Monte Sereno
Monte Vista
Morgan Hill
Mountain View
Mt Hamilton
New Almaden
Palo Alto
Redwood Estates
San Jose
San Martin
Santa Clara


The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)…

The following links will take you to industry sites and consumer associations with even more information about choosing a tile contractor and tile setting professional.

Tile Council of North America (TCNA) (http://www.tileusa.com/)
Tile Contractor’s Association of America (TCAA) (http://www.tcaainc.org/)

National Tile Contractors Association (NTCA) (https://www.tile-assn.com/)
Ceramic Tile Institute of America (CTIA) ( http://www.ctioa.org/index.cfm?pi=MSU)
Tile Heritage Foundation (http://www.tileheritage.org)

Know What You Want
Ask Yourself Questions About What Kind of New Tiling You Want

Before you begin calling local tile contractors in your area, there are a few things to ask yourself.

First of all, what is your deciding issue in choosing a specific Santa Clara County tile company for your job? Is it important to you to have a Diamond Certified tile contractor whose work is backed by the Diamond Certified Guarantee? Are you in a hurry to get the job started or finished by a certain date? Is price a big factor in your decision? What about specific types or colors of specialty tiles or tile laying methods?

It is important to have a general idea of what you plan to spend when you begin a project. A quality tile contractor will be clear about price before they begin the work.

Knowing the answers to these questions can save you time and hassle down the road and can help you make wise decisions during the planning process.

Some specific questions you may want to ask yourself before hiring a tile contractor include these:

  • Do I want a Diamond Certified tile company that is rated best in quality and backed by the Diamond Certified Performance Guarantee?
  • In which rooms or areas do I want new tile installed?
  • When do I want this home tiling project started and/or completed?
  • Are there any specific types of tile or tile colors or features I want?
  • What is my budget for new tile installation services?
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What To Ask In Person
Question Local Tile Companies in Person

If things went well in your phone conversations, invite a few of the best tile contractors visit your home or business to see the project site firsthand.

No good tiling contractor can give you an accurate bid without viewing your home or business in detail. In fact, many tile contractors provide this service free of charge. This will give them a chance to accurately assess the current state of the room and see any items that will cause the job to be more complicated or expensive than expected. This on-site estimate protects their interests and yours.

Some questions to ask in person include these:

  • Who will be doing the doing the new tile installation? You, your employees, or other tile contractors?
  • If you hire subcontractors, are they covered under your insurance plan or do I need to verify insurance and licensing separately?
  • How many people would be visiting my property during the tile installation?
  • What process do you use to select and train employees?
  • Should I be present during the tile setting? Or can I leave my home or business in your care for the duration of the project?
  • How long can I expect this tile installation to last? What start and finish dates can you propose?
  • How long does a tiling project like this one usually take you?
  • Do you charge extra travel fees for driving to my home or business location?
  • What kind of mess can I expect during the tiling process, and where on my property can I expect it?
  • How will you protect my home and property from unnecessary dust, damage or construction debris?
  • Will I be able to live in my home while you are completing the project? If so, which areas will be off-limits to me and when?
  • Now that you have seen my property and heard about my plans, what suggestions do you have for me?
  • Does your price estimate include materials or do I pay for those separately?
  • How sure are you of the quoted price? Have you factored in for extra time or broken tiles, etc? (If not, you may want to ask for an adjusted estimate that includes a worst-case scenario or extra line item for average unexpected expenses?
  • When can you start?
  • Will you leave my job mid-way through to work on other jobs? If so, will this delay the finish time of my job?
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  • What To Ask References
    Interview References of Santa Clara County Tile Contractors and Tile Setters

    It’s best to choose Diamond Certified home tiling companies because all certified companies have passed an in-depth ratings process that most other tile contractors can’t pass. If you want quality from a tile setter in Santa Clara County and the greater Bay Area, you can have confidence choosing a Diamond Certified company.

    If you have found one or more local tile contractors who fit your needs, there is another smart step that may help you make your final decision.

    Ask the Santa Clara County tile contractors you’re considering for a list of references from their recent work.

    After all, who better to testify what it is like to work with the tile contractor under consideration than someone who has worked with them in a similar capacity as you’re planning?

    Of course each person has different needs, so some of the opinions and accounts you hear may not be applicable to you or may not take into account your expectations. But by listening carefully, you might uncover a red flag or a hidden jewel of data that helps you make a final decision on the best Santa Clara County tile company for you.

    • Were you satisfied with the work provided by this tile contractor?
    • Did the tile setters complete the work within the timeline that they originally told you?
    • Was the project over or under budget?
    • If the project was over budget, why? Could anything have been done to prevent the unexpected expenses?
    • Did this Santa Clara County tile contractor help you create a tiled room as good as better than you had originally imagined?
    • What was the best thing about hiring this tile contractor?
    • What was the worst thing about hiring this Santa Clara County tile contractor?
    • Were you comfortable with the tile company employees who worked on your project?
    • Did you feel like this company provided you with professional tile service?
    • Would you recommend this tile contractor to friends or family members? Why or why not?
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  • Review Your Options
    Consider Your Options for New Home Tile Installation

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    By now, you should have a lot of quality information to work with. The great thing about contacting Diamond Certified tile contractors in your area, is that the most common concerns—those dealing with licensing, insurance and customer satisfaction—have already been eliminated.

    American Ratings Corporation has already screened each local tiling contractor stringently for up-to-date qualifications. These contractors have an excellent track record, as well as current certifications to legally complete your project.

    In the rare case of a problem, your tile project will be backed by the Diamond Certified Guarantee.

    The only thing you need to decide now is which local tiling contractor best aligns with your needs.

    Take a look at the notes you’ve taken while speaking with the contractor on the phone, and at the visit to your property, as well as comments from the references provided. A decision shouldn’t be hard to make. Take that step forward and choose your local tile contractor.

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  • How To Work With
    Benefit from Your Contract with Santa Clara County Tile Companies

    During any tile installation process, it is important to work with your tile contractor as your partner. The tile contractor needs your input, and you need their expertise. Be very clear about your vision for the project.

    If you are having a countertop installed, be sure to discuss whether you want a tile backsplash installed as well, and what kind of detail you’ve imagined for the finished project. If a certain type of specialty tile, like Italian tile or pebble tile interests you, let your contractor know right away. They can discuss with you the pro’s and con’s of each type of tile in your particular environment.

    Collect samples to show your Santa Clara County tiling contractors – be they magazine photos, or sample tiles from your local hardware store. Certain types of embellishments could be difficult to install, so discuss that all before the project gets underway.

    You may also ask if your chosen tile contractor typically works with, or recommends a specific brand of tile. If so, which brand is it? And why do they recommend that brand? they should be able to answer your questions and prove to you that they have your best interests in mind.

    Once you know what kind of tile you’ll be working with, you should confirm the state of the property before the tile installation begins. Ask your tile contractor if they will do demolition of the existing area, of if you need to handle that another way.

    Also, will the local tile contractor you’re considering complete the basics, like installing drywall, greenboard or hardybacker in the space before they begin placing tile? Will they be able to provide all the finishing services you require after the new tile installation? Or will you need to hire another company to do these parts of the job?

    This is important because it can impact your happiness with the finished job, as well as your bottom line and schedule. Be sure you have a clear answer before you move forward by signing the contract.

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  • Be a Good Customer
    Simple Steps You Can Take to Be a Good Tile Contractor Customer

    Just as you want to be treated with respect by any contractor you hire, Santa Clara County tile contractors hope for a pleasant experience when they come to work each day.

    Remember – your home is also your contractor’s workplace, if only for a few days. A good contractor will be very conscientious of your comfort and privacy.

    The following tips will help you be the kind of customer that encourages local tile layers in Santa Clara and the surrounding areas to excel at their job and provide good customer service.

    • Be sure to arrive promptly for appointments or meetings with your Santa Clara County tile contractor.
    • Provide your Santa Clara County tile contractor with all the contact information he will need, including the address of your property, and your daytime phone numbers, as well as anyone else he might need to contact such as a family member, additional contractor or insurance agent.
    • Consider how the contractor and his team will access your property during the project. Make sure that someone will be there to let them in every time they come and go, or make sure that they have keys or codes to every necessary gate and door.
    • If you are purchasing materials for the tiling project, have them ready and available. Many tile contractors are willing to purchase materials for you, which is one less step to worry about.
    • Communicate your ideas and wishes clearly. Don’t make your tile contractor guess what it is you want.
    • Once you have communicated your wishes, trust your tile contractor to carry the job through to completion in excellence.
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Check The Work
Review the Finished Tile Installation

If you are available during the tile installation process, your Santa Clara County tile contractor should be willing to show you the progress at different points throughout the job.

Ask all the questions you need, and assure that your tiling installation and repairs are progressing in the right direction. Observe carefully what is happening, and prevent any misunderstandings from causing a problem later on. The best tile contractors in Santa Clara County should also have an excellent track record for quality work and ideal customer service, which should simplify the job.

After completion of your new tile floor, tile shower enclosure, tile countertop with backsplash, or other project, there will be time for a final inspection. Take a moment to enjoy your beautiful new tile addition.

If there are any final comments or adjustments, now is the time to discuss them. Your Santa Clara County tile contractor wants you to be pleased with the finished product.

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Written Warranties
Ask for All Guarantees In Writing from Local Tile Installers

Many tile companies in San Jose, Sunnyvale, Santa Clara, Mountain View, Milpitas, Piedmont, San Lorenzo or Palo Alto offer warranties on their tile work. But these warranties can differ widely.

It’s up to you to understand the warranty you’re offered and what it covers. Pay special attention to the following:

  • Does the warranty cover materials including tile, or just labor?
  • Are there certain items that are exceptions to the warranty?
  • How long does the warranty last on the new tile installation?
  • Is there an additional cost for the warranty, or can you purchase an extended warranty for additional coverage?
  • Does the warranty name the tile contractor as the responsible party? Or the manufacturer? How will you know which one is at fault or responsible for any problems or claims?

Whatever the details of the new tile installation warranty, make sure that you get a copy of it, and file it in a safe place. Also, make sure you know who to contact, and how to contact them if there is ever a need for you to make a warranty claim.

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Top 10 Requests
Popular Tile Services in Santa Clara County

Subway Tile
There are very basic, creative ways to use simple subway tiles to complete your signature effect. Subway tiles are the traditional white, glazed ceramic tiles found on the walls of New York City subway stations in the early 1900s. Most are three inches by six inches, and laid in an offsetting pattern. However, almost any rectangular tile can be referred to as Subway Tile.

Granite Tile
Beautiful granite tile is always a high class option for your home or office. The distinct look and classy polished feel of granite set your space a step above the rest. Many opt for granite in high-impact areas like entryways, showcase rooms, and open kitchens. You’ll definitely want a qualified contractor to complete your granite work, and give this luxury-worthy substance the quality setting and careful design that it deserves.

Tile Backsplash Installation
A backsplash is an area of tile about a sink or countertop that lines the wall to protect that vulnerable area from splashing liquids or other matter. Apart from adding a very practical benefit, a quality tile backsplash can provide an amazing transformation to the look and feel of your room. The huge variety of tile patterns and textures is nearly unlimited. Mosiac tiles and specialty designs are often used in backsplash designs.

In particular the spaces above a kitchen stove, sink or bathtub are wonderful areas to feature an artful tile design. Ask your Santa Clara County tile installers for suggestions to add a special touch to your room.

Glass Tile Installation
Glass tiles can be large or small, tinted, opaque, iridescent, smooth or rough. Some glass tiles available from Santa Clara County tile setters are even formed from recycled glass. Glass tile provides an unmistakeable and unique look with depth. Glass tile can add something special to your design, be it a tile walkway, a special border accent, a backsplash, an entire room, or a tiled swimming pool.

Tile Mosiacs/Tile Designs
Good tile contractors in San Jose, Santa Clara, Livermore, Sunnyvale, Mountain View, Milpitas or your area can provide a professional opinion, a variety of inspirational examples, and the quality expertise you can count on to create an exceptional tile design in your home or work environment.

Tile designs incorporate the ambience you choose for your area by utilizing the perfect combination of color, texture, placement and artistry. A tile mosaic may be premade and placed by an expert tile craftsman, or could be something formed specifically for you by a talented tile artist.

Shower Tile Installation in Santa Clara County
A tiled shower enclosure is the way to go. Tile is durable and water proof, but in addition allows you to choose a distinguished look for this important space. Tile in the bathroom can include floors, countertops, room dividers, walls, shower walls or any other surface.

Local tile contractors who care about customer satisfaction will help you choose shower floor tiles with an appropriate amount of grip to prevent falls. They can also build in custom shelves, grips, soap dishes, etc. to suit your needs

Tile Kitchen
Installing tile in your kitchen is an obvious choice. What better surface to beautify your home while protecting surfaces from the wear and tear of a moist environment with fluctuating temperatures? Quality tile will repel moisture, keeping spills easy to clean, as well as protecting from steam condensation. Classic tile installations for Santa Clara County kitchens includes tile floors, tile counters, tile backsplash, and tiled kitchen islands. Tile is the perfect solution, easily personalized for any kitchen environment.

Install Outdoor Tile
Tile is also a great medium for outdoor landscaping projects. Beautiful Santa Clara County has many gorgeous examples of using tile to beautify an outdoor space, and increase its utility. Tile walkways, stepping stones, trails, bench blocks, fountains, pools, and patios are all excellent examples of how tile can create something wonderful outside.

New Tile Flooring Installation in Santa Clara County
Tile floors are long-lasting, attractive and easy to clean. It is no wonder that tile flooring is one of the top requested tile installation projects. Tile is especially popular for hallways, entryways, bathroom and kitchen floors. When choosing tile for flooring you’ll need to consider how much traffic might pass through that area. Porcelain and ceramic tile manufacturers rate tile from Class 1 to Class 5 for durability. Class five is the most resilient tile. Natural stone tiles do not come with this rating system.

Another factor to consider with flooring is how slippery it might be – particularly in areas with lots of moisture. In general, it is best to choose a matte tile over glossy for flooring in bathrooms, kitchen and entryways. However, ultra-smooth tiles such as marble are often chosen for flooring despite the danger of slipping. Your Santa Clara County tile contractor can assist you with such decisions if you like.

Tile Countertops
Tile provides an affordable, durable hard surface for kitchen, bathroom or workroom countertops. It is also easily molded into the perfect shape for irregular islands or specialty additions. Use a diamond certified tile contractor to help you create a totally unique look that works perfectly.

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Glossary Of Terms
Glossary of Home Tiling Services Terms

acid wash tile
Treatment to the face of a stone to achieve a distressed texture or finish.

Tile adhesive is an adhesive substance used to bond tile to a surface.

The wall area located between the countertop and upper cabinets is known as a backsplash. Backsplashes in kitchens and bathrooms are often made of tile or decorative tile sheets to prevent water from damaging the wall.

acid wash tile
Treatment to the face of a stone to achieve a distressed texture or finish.

Tile adhesive is an adhesive substance used to bond tile to a surface.

The wall area located between the countertop and upper cabinets is known as a backsplash. Backsplashes in kitchens and bathrooms are often made of tile or decorative tile sheets to prevent water from damaging the wall.

The proper positioning of adjacent floor slabs, or tiles, by their predominant color.

A strip of tile with contrasting design, texture or color is known as a border.

brushed finish
A specialty finish from treating the stone surface with a coarse wire rotary brush.

A trim tile with a convex radius or finished edge on one side.

Slathering a bond coat of thinset to the back of a tile immediately before the tile is installed. Helps ensure a level surface.

A soft, water resistant material used for sealing.

A trim connecting tile with one edge a concave radius.

The time period for adhesive to set fully (or cure) is known as the cure-time

decorative tile
Decorative tiles are any tile with decorations or designs on the surface.

epoxy adhesive
Epoxy tile adhesive is a two part adhesive system used for bonding ceramic tile or stone to backing material.

epoxy grout
Epoxy grout is a two–part grout system used to fill joints between tiles. Stain and chemical resistant epoxy grout is a popular choice.

field tile
Field tile is the primary type of tile used to cover a wall or floor.

A popular method of aligning mortar using a straightedge is known as ‘floating’.

floor tile
Floor tiles are a tiles of any material durable enough to withstand traffic, pressure and abrasion.

frost resistant tile
Vitreous tile that absorbs .5% to 3% is considered frost-resistant tile.

frost proof tile
Frost proof tile is tile that is impervious to water or that absorbs 0% to 0.5%.  This type of tile is recommended for outdoor use in areas where the temperature ever falls near or below freezing.

Tile grout is a material used to fill the joints between tiles. It may be made of silica sand, cement and a chemical mix. Tile grout is available in many colors.

glazed tile
Glazed tiles are those with a finish of gaseous ceramic materials fused to the surface of the tile.

granite tiles
Granite tiles are made of granite, a very durable natural stone that is more dense than marble. Granite tiles are available in polished, honed or flamed (rough) surfaces and are ideal for indoor or outdoor use

impervious tile
Impervious tile has a water absorption of 0.5% or less and is therefore considered impervious to water.

limestone tiles
Limestone is a sedimentary stone that can have fossils or shells embedded in it. Limestone tiles are softer than other types of natural stone tiles and usually have a matte finish.

A decorative tile border, primarily for walls.

marble tiles
Marble tiles are made of marble, a natural stone product with a distinctive polished shine. Marble tiles add a rich, luxurious look to any room.

Tile mastic is a ready to use organic glue used for holding tiles in place.

This is a method of producing tile by a single firing in which the tile body and glazes are fired in kilns at temperatures over 2000 degrees.

Tile designs mounted on mesh and cemented in place are known as mosaics. Many shapes and designs available with any type of tile including glass, ceramic, metal, porcelain and stone.

“Mud” is the slang term referring to thick mortar made of sand and cement.

porcelain tile
Porcelain tiles are harder and more durable than ceramic tile due to the ingredients and higher firing temperature. Porcelain tiles have very low water absorption and are quite stain resistant.

Tile sealant is applied to prevent the absorption of liquids into tiles. Sealant is used with porous materials like quarry tile, grout, and natural stone. Sealer is not necessary for glazed ceramic tile.

Slate tiles are made of a natural material with colors ranging from grey to purple to black. Slate tiles are popular for use outside and inside.

Tile spacers are small plastic pieces that are used in installation to evenly separate tile. Tile spacers are manufactured in various thicknesses and shapes to accommodate different tile designs.

Substrate is the underlayment for the ceramic tile installation. Different types of tiles require various substrates to support the tile body.

The bond coat in a thin bed installation is known as ‘thin-set’. It is made of sand, cement and usually a latex additive.

Similar in composition to limestone but with holes created by hot springs, travertine is a popular type of natural stone tile.  Travertine tile colors include beige, red, yellow and brown, with some variation from piece to piece.

tumbled tiles
Tumbled tiles are created with a specialty finish. This finish is created with a tumbling machine or acid, which wears down the natural surface of stone tiles for a unique appearance.

vitreous tile
Vitreous tile has water absorption of more than 0.5%, but not more than 3%.

wall tile
Glazed tile with a body suitable for interior use is often called ‘wall tile’. Not expected to withstand excessive impact or be subject to freezing/thawing conditions, wall tile is also not is not appropriate for use on a floor.

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Frequently Asked Questions
FAQ for Tile Contractors and Tile Installers

Q: Why should I choose a Diamond Certified Tile Contractor?
A: Diamond Certified tile contractors are backed by the Diamond Certified Performance Guarantee. Only local tile contractors who have proved their quality work and superior customer service through an in-depth rating process earn Diamond Certified.

Q: Why should I choose a Diamond Certified Tile Contractor?
A: Diamond Certified tile contractors are backed by the Diamond Certified Performance Guarantee. Only local tile contractors who have proved their quality work and superior customer service through an in-depth rating process earn Diamond Certified.

Q: What rights to I have as a customer of a Diamond Certified tile contractor?
A:Customers of Diamond Certified tile contractors have the right to receive a written estimate of services before the project begins. The Diamond Certified Guarantee ensures that all aspects of the original contract be met, as well as complete customer satisfaction. The work is already done for you to hand pick the best of the best contractors who have a well deserved reputation for excellence and customer service. If anything goes awry, American Ratings Corporation is there to back up the work to your satisfaction.

Q: Is it really important to choose a certified contractor to complete my tile project?
A: Tile installation is a labor intensive process. Once it is completed, it is a semi-permanent renovation that will add value to your home or property. Fixing a bad tile job usually requires everything to be torn out and completely redone. So you want your tile work done right the first time. Hiring an unlicensed contractor, or an unknown tile guy means you have no legal way to ensure that any mistakes will be remedied should they occur. It could be an expensive lesson.

Q: How long will my tile installation take to complete?
A: The time it takes to complete your tile installation project depends upon several factors including the size of the area to tile, if it is ready to begin working, and what kind of materials and designs you will include. Adding decorative designs or special features will take longer than just covering the surface with a single color tile. In general, tile jobs take from a couple days to a couple of weeks depending on the scope of work and availability of the contractor’s crew. Be sure to ask your tile company representative for an estimate of work completion before they begin. You can request to make this timeline part of your written contract.

Q: How will tiling my property affect the value of my property?
A: A quality tile job can make a huge positive difference in the value of your home on the resale market. Home buyers notoriously prefer upgraded kitchens in particular. A special feature like a beautiful fountain in a tiled patio, artfully tiled pool area, or a uniquely tiled bathroom may be just the feature that captures the heart, and the pocketbook of your buyer. Tile is more durable, and more customizable than many other common surface covers like linoleum, vinyl or formica. Tile installation is as much an art as a trade. The right artist can work a miracle in your home.

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