Diamond Certified Company Report

Your Energy Solutions

Diamond Certified Company Report

Your Energy Solutions

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Elizabeth M.

VERIFIED Your Energy Solutions CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and very professional. They handled it very nicely. They kept me informed throughout the process, and they even followed up after the installation.

They are very customer focused.

Ann B.

VERIFIED Your Energy Solutions CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job in presenting all of the options, and they had a good product.

I liked that they communicated, and they keep customers informed about new products and what is going on with solar.

Emily D.

VERIFIED Your Energy Solutions CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, open, and they have a quick response. I was very pleased with how detailed they were when they explained everything to me.

I would give them an '11'. I liked their communication.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jim Gitas, CEO

Your Energy Solutions designs and installs solar energy systems for residential and commercial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle every step of the solar process (including solar panel level monitoring), and it has three showrooms in Pleasanton, Danville, and San Jose where customers can view panels, inverters, and energy-efficient products like heat pumps and whole house fans.

CEO Jim Gitas credits much of Your Energy Solutions’ success to its customer-oriented business practices. “When we earn a client’s business and install their solar system, that’s not the end of the relationship—we’re available whenever they need us,” he says. “Happy customers are responsible for our growth, so we treat each client the way we’d want to be treated and make sure they have a great experience.”

Your Energy Solutions prioritizes quality control throughout every project, from validating measurements during the site survey process to using high-resolution cameras to document the course of the installation. “In order to help our customers achieve the ROI they expect, we focus on quality control before, during and after their projects,” explains Mr. Gitas. “At the end of the day, we want them to know they selected the right company.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Your Energy Solutions

Service AREA

Greater Bay Area Counties

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SERVICES PERFORMED

Solar Electric System Installation
Energy Efficiency Remodeling, including:
Whole House Fans and Installation
Solar Attic Fans and Installation
Attic Insulation
Radiant Barrier Insulation
Electric Vehicle Chargers and Charging Outlets

BRANDS Supported
  • Hyundai

  • SolarWorld

  • Sunpower

  • Enphase

  • SMA

  • LG

  • Mitsubishi

  • Japan Solar

  • SolarEdge

  • FLEX Automation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Your Energy Solutions

A recent solar electric system installation by Your Energy Solutions

Company Profile

Your Energy Solutions designs and installs solar energy systems for residential and commercial clients throughout the Greater Bay Area. The company has the in-house capabilities to handle every step of the solar process (including solar panel level monitoring), and it has three showrooms in Pleasanton, Danville, and San Jose where customers can view panels, inverters, and energy-efficient products like heat pumps and whole house fans.

CEO Jim Gitas credits much of Your Energy Solutions’ success to its customer-oriented business practices. “When we earn a client’s business and install their solar system, that’s not the end of the relationship—we’re available whenever they need us,” he says. “Happy customers are responsible for our growth, so we treat each client the way we’d want to be treated and make sure they have a great experience.”

Your Energy Solutions prioritizes quality control throughout every project, from validating measurements during the site survey process to using high-resolution cameras to document the course of the installation. “In order to help our customers achieve the ROI they expect, we focus on quality control before, during and after their projects,” explains Mr. Gitas. “At the end of the day, we want them to know they selected the right company.”

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Company Philosophy

“Our goal is to make our clients happy, so we always do right by them and give them exactly what they need. By communicating clearly and utilizing our wide-ranging expertise, we’re able to design solar systems that provide them with years of renewable energy.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar companies that have earned the prestigious Diamond Certified award. For Your Energy Solutions, the key to preserving a loyal clientele base is treating its customers like partners, not numbers. “When we earn a client’s business, the installation of their system isn’t the end of the relationship; on the contrary, it’s just the beginning,” says CEO Jim Gitas. “Our company culture is built around doing right by our customers and giving them exactly what they need before, during, and after their projects.”

Your Energy Solutions has been designing and installing solar energy systems for residential and commercial clients throughout the Greater Bay Area since 2008. The company has the training and equipment to handle every step of the solar process (including solar panel level monitoring), and it also offers energy-efficient products like heat pumps, whole house fans, and water heaters.

Unlike many solar companies that focus entirely on installation, Your Energy Solutions maintains showrooms in Pleasanton, San Jose, and Danville where clients can see its operations and talk with company representatives about their specific needs. “Our showrooms validate that our clients will always be able to find us if they have questions,” says Mr. Gitas. “They bring the entire customer experience to life. We have live roofs, mounted solar panels, and other features that our clients can touch, see, and evaluate before making decisions.”

Your Energy Solutions further differentiates itself from its competition by offering a complete installation backed by an industry-leading warranty. “There are no subcontractors in our process—we control every phase of the work and make sure things are being done correctly,” says Mr. Gitas. “That’s one of the reasons we’re able to have the leading warranty package of all independent solar installers in the Bay Area. It’s a 25-year warranty that includes a power production guarantee and encapsulates all workmanship, labor, and parts. Also, it’s completely transferrable for the entire 25 years.”

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Industry Info

An integrated solar energy system can bring additional automation and efficiency to your home.

A big complaint about solar energy systems of the past was that homeowners didn’t always know how well they were functioning and if they were truly the investments they’d been promised to be. The large, clunky systems often changed the look of homes and didn’t smoothly integrate into existing home energy systems. Fortunately, those days are gone. Now, instead of being stand-alone “energy islands” with no real way to verify savings, solar energy systems are integrated house-wide and provide numerous monitoring options.

“Today, there are ways to monitor the consumption of solar electric systems and integrate it into homes more like an appliance that’s used on a regular basis,” shares Jim Gitas, CEO of Your Energy Solutions. “For example, home batteries are creating ways for homeowners to have their own microgrids. I project that in 10 years, we’re going to see utility companies managing energy more than supplying energy. Homeowners are going to generate, consume and store their own energy.”

Mr. Gitas adds that solar panels and systems are starting to look and function more like our other appliances. “People are more connected and integrating more technology into their lives. We communicate and monitor things differently, so we’ve started to integrate solar as an appliance through a connected platform that integrates with everything else that consumes power in the house.”

Mr. Gitas says this electronic integration makes life simpler and adds energy efficiency to homes. “Imagine you’re at work. You’re going to be leaving in 30 minutes and it’s a hot day. You want to cool your house, so you open an app on your phone and turn on your air conditioner. But you could go a step further and determine if it’s best to start the air conditioner now, in 20 minutes or after you get home, based on the way your solar system is producing at a particular point in the day. This type of integration is changing the way we live our lives by giving us more convenience.”

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Frequently Asked Questions
Q: What will my project timeline look like?
A: “From contract execution to utility interconnection, we try to keep everything within 30 to 45 days. Our peak season is early spring through early fall, and again before December 31, when homeowners realize they’re going to have a tax liability and try to squeeze in solar before the end of the year so they can claim the tax credit. Regardless of the situation, we’ll give you an estimated timeline for your project before work begins.”
 
Q: How long will it take to get the utility interconnections up and running?
A: “It’s actually very fast, although many people read horror stories about how it can take a long time. Most of our clients have PG&E for their utilities, and it generally takes PG&E’s billing department five to eight business days to sign off on the permit.”
 
Q: What is net metering?
A: “Your utility meter acts as a gauge to track how much solar production you push back into the grid and get credit for versus how much electricity you pull from the grid, which you pay for. Any good solar contractor will try to set you up with a system that produces enough solar energy to offset your electric bills so you don’t have to pay your utility company anymore, but that’s only half of the equation. The other half is to validate how your home consumes energy. We set ourselves apart by offering systems that guarantee production, measure consumption, and allow you to manage when and how you consume electricity. Our platform integrates technology so you can measure, monitor and manage your power consumption, which allows you to maximize the return on your investment and turn your home into a smart home.”
 
Q: Does solar really work?
A: “Yes. Solar is zero-risk and has a guaranteed ROI of at least 12 percent. There isn’t another investment we can point to that carries no risk and comes with a 12 percent minimum return on investment. The more you spend on electricity, the higher that percentage rate goes in your favor. There’s a misconception that solar is expensive, and several years ago that was true, but prevailing competitive forces and aggressive solar manufacturers have made it so everyone is a candidate for solar. Most of the people we talk to who have electric bills as low as $70 a month will break even in less than four years.”
 
Q: What’s the biggest new development in solar?
A: “Today, there are ways to monitor the consumption of solar electric systems and integrate it into homes like an appliance. For example, home batteries are creating ways for homeowners to have their own microgrids. We project that in the next 10 years, we’ll see utility companies playing a lesser role in supplying energy and a greater role in managing energy. Homeowners are going to generate, consume and store their own energy.”
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SELECTED PHOTOS FROM Your Energy Solutions

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Gitas

Expert CONTRIBUTOR PROFILE
  • Jim Gitas is a 10-year veteran of the solar industry and CEO of Your Energy Solutions, a Diamond Certified company. He can be reached at (888) 928-1425 or by email.

Jim Gitas: Green Aspirations

By James Florence, Diamond Certified Resource Reporter

PLEASANTON — Before he was providing energy solutions for Bay Area homeowners, Jim Gitas had an accomplished career in a different type of Green business. “I used to own one of the largest independent mobile paper shredding companies in the Bay Area,” he explains. “I got started working with my mom when I was nine years old. She was a pioneer in the recycling industry—in 1979, she created one of the first mobile document shredding trucks. I remember riding in the passenger seat and watching people’s reactions as this huge beast roared down the street. When I reached adulthood, I decided to keep working in the recycling industry, and that’s where I stayed for 20 years until I sold my company.”

While Jim could have retired comfortably at this point, he felt there were still big things in store for his professional career. “I was too young to retire and decided I wanted to get into another aspect of Green business,” he says. “I was particularly intrigued by solar and started researching it. In 2007, I started my own solar and energy efficiency company, and I’m still at it today. I’ve been trying to break the laws of physics since I was a kid, so this is the closest I can get to doing it!”

Today, as CEO of Your Energy Solutions, Jim says his favorite part of his job is interacting with customers. “Besides having a passion for renewable energy, I really enjoy meeting different people. My job allows me to do that and enrich their lives as well, which is very rewarding. I’ve had many customers contact me over the years and tell me how happy they are about their decision to switch to solar. When everyone is happy, it makes your job very enjoyable.”

A resident of Danville (where he lives with his wife and two children), Jim likes to stay active in his free time. “I walk 10 miles a day during the week and try to get in a 20-mile walk on the weekend,” he says. “It was actually my dog, Revel, who got me into walking. He’s half Pomeranian and half Husky, both of which are very hyper breeds, so he needs to walk a lot to get all that energy out.” Jim also enjoys aquatic activities like fishing and jet skiing, and he has a special passion for music. “I play piano a little bit and was a singer when I was younger. Both of my kids are very involved in music, so we’ve kind of become a musical family, which has been a really cool experience.”

In regard to a professional philosophy, Jim shares a bit of wisdom he received from his mother. “My mom imparted a lot of her values to me and my brothers, and we all carry that forward to this day,” he affirms. “The biggest lesson I learned from her is to treat your customers the same way you want to be treated. We’re all customers at some point, so it’s important to show your customers respect and treat them ethically and honestly. If you plant good seeds, you get good fruit, so that’s what I try to do every day.”

Ask Me Anything!

Q: If you could immediately master any musical instrument, what would you choose?
A: The guitar. I’ve never really been able to play it because my fingers are too big.

Q: Are you an early bird or a night owl?
A: Both. I only sleep about four hours a day—I go to bed around 2am and get up around 6am.

Q: What’s your favorite movie?
A: “Braveheart.”

Q: What was your favorite toy as a child?
A: Those big, wooden cable spools. As a kid, I found one and learned how to stand up and walk around on it, kind of like a unicycle. To this day, if I see one, I’ll jump up on it and roll around. It really trips people out!

Q: What’s your favorite thing to eat for dessert?
A: Ice cream.

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Expert articles
  • Considering Roof Size When Choosing Solar Panels

    PLEASANTON — It may seem like all solar panels are the same, but this isn’t the case. Most solar manufacturers offer different grades of panels, ranging from standard efficiency to high efficiency. Naturally, the higher the efficiency of a panel, the higher its cost. However, while high-efficiency panels perform better than standard-efficiency panels, they aren’t always the most cost-effective option.

    When it comes to choosing solar panels, a good principle is to let your roof be your guide. For example, if you need a 5,000-watt system, you could use as few as 14 high-efficiency panels or as many as 18 standard-efficiency panels. If you have enough roof space, it’s usually more cost-effective to go with a higher number of standard panels—you’ll still get a good warranty, and since your initial payment will be less, you’ll get a better return on your investment. However, if your roof isn’t big enough to house the requisite number of standard panels, it’s better to go with the high-efficiency panels to ensure your power needs will be met.

    Read moreRead less
Expert video tip
  • Video: Roof Size and Solar Panel Selection

    Complete Video Transcription:

    PLEASANTON — Host, Sarah Rutan: When it comes to designing a solar energy system, one good principle is to let your roof be your guide. Today we’re in Pleasanton with Diamond Certified Expert Contributor Jim Gitas of Your Energy Solutions to learn more.

    Diamond Certified Expert Contributor, Jim Gitas: The cost of the solar electric system is typically predicated upon the efficiency of the solar panel. A high-efficiency panel costs more than a standard efficiency panels, so we say, “let your roof be your guide.” For example, if you need a 5,000-watt system, that could be as few as 14 high efficiency panels or as many as 18 standard efficiency panels. If you’ve got plenty of roof space to support either number, choose the standard efficiency panels to save money on your overall purchase.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Your Energy Solutions WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Your Energy Solutions
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Your Energy Solutions : Average 8.9 out of 10 based on 100 unique customer surveys of customer satisfaction.

Elizabeth M.

VERIFIED Your Energy Solutions CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and very professional. They handled it very nicely. They kept me informed throughout the process, and they even followed up after the installation.

They are very customer focused.

Emily D.

VERIFIED Your Energy Solutions CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, open, and they have a quick response. I was very pleased with how detailed they were when they explained everything to me.

I would give them an '11'. I liked their communication.

Ann B.

VERIFIED Your Energy Solutions CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did a good job in presenting all of the options, and they had a good product.

I liked that they communicated, and they keep customers informed about new products and what is going on with solar.

Hanna L.

VERIFIED Your Energy Solutions CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Pay more attention when they try to install the panels.

Overall, everything was fine.

Jackson R.

VERIFIED Your Energy Solutions CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive, and they do nice work.

They are very responsive, and they do nice work.

Gavin L.

VERIFIED Your Energy Solutions CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good.

They came on time, and their follow-up is very good.

Charlie G.

VERIFIED Your Energy Solutions CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reasonably priced, and they had excellent service. They did a really good job of catering to what I wanted.

They were reasonably priced, and they had excellent service. They did a really good job of catering to what I wanted. They were pretty responsive, and when I had questions, they got back to me.

Robert C.

VERIFIED Your Energy Solutions CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent people with good follow up.

They are local, which is number one.

Alex M.

VERIFIED Your Energy Solutions CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dan follows up on any questions that I have, and he will always call me back, even at odd hours or after hours and on weekends. Any time I send him a text, he will respond.

They did a good job on my house, and they were very professional. They were on time.

Ed L.

VERIFIED Your Energy Solutions CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Why don't you do it sooner?

So far, so good, no hassles or problems, they got things done right the first time.

Mike C.

VERIFIED Your Energy Solutions CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them when they have questions about solar. I tell them to check them out.

They were the winning bid, and I had maybe 6 different bids out. They may not have been the lowest, but I was the most comfortable going with them.

Jack B.

VERIFIED Your Energy Solutions CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to work with, and they make the whole process from the signing of the contract, getting the installation done, and the PG&E paperwork very easy and painless.

They took the pains to make me understand the size of the installation I would need, and they made changes to meet my requirements.

Warren S.

VERIFIED Your Energy Solutions CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

For goodness sakes, do it. I got my bill down from $300 a month to about $9 a month, and I have a big house.

The economy of it

Madison P.

VERIFIED Your Energy Solutions CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

Their prompt service, their courteous staff, and they go above and beyond to resolve any issues.

Landon K.

VERIFIED Your Energy Solutions CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Outstanding service, and I have recommended them as well.

They treated me and my house with respect, and they were very conscientious about the job that they did.

Linda R.

VERIFIED Your Energy Solutions CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was easy, and they were fast and efficient once the whole thing got going.

I am happy that my solar system is making energy, and my PG&E bills are lower.

Ryan D.

VERIFIED Your Energy Solutions CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually referred some friends of mine to this company already. They were very professional, and they communicated continually throughout the job process. One notable thing was that there was a problem with an outlet that was near where they were working, and they were able to swap it out for me, even though it was not part of the job they were doing. They were very helpful.

A good word for it would be their responsiveness and professionalism

Jon M.

VERIFIED Your Energy Solutions CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were on time and efficient. They gave me all of the information that I needed.

Peter M.

VERIFIED Your Energy Solutions CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do, and it seems to be working like they said it would, even better. They met expectations and even went beyond.

It seemed like a good value.

Tim F.

VERIFIED Your Energy Solutions CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were extremely responsive, and they guided me through the whole process.

The amount of attention they gave to me as a customer

Read All 100 Survey Responses at Ratings View