Diamond Certified Company Report

You Move Me

Diamond Certified Company Report

You Move Me

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Adam I.

VERIFIED You Move Me CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really good. They made the move really smooth, and the two movers we had were better than what we could have asked for. I don't remember their names though.

The two people that helped us did great job. I don't remember their names, but they packed everything really well. Nothing got damaged. They were quick, friendly, and they were very good about communicating that they were going to be late because of the move before us held them up.

Anne M.

VERIFIED You Move Me CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, pleasant, and very considerate.

They were very professional, considerate, and very pleasant.

Amanda C.

VERIFIED You Move Me CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and efficient.

They did what we paid them to do.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ulises Alcocer, General Manager

You Move Me provides a wide range of moving services for residential, commercial and industrial clients throughout the Greater Bay Area. As a full-service mover, the company has the training and equipment to handle everything from packing and loading to relocating and unloading, and it also offers delivery services to customers who need large items like refrigerators and pianos moved from one location to another.

General Manager Ulises Alcocer says You Move Me’s customer-oriented approach to moving has been a crucial aspect of its success. “We promote a culture of friendliness that starts from the moment we arrive at a customer’s home, which makes the entire process fun and stress-free for everyone involved. Our employees are considerate and professional, and they always have smiles on their faces.”

You Move Me pays meticulous attention to detail in every aspect of its operations, from maintaining a fleet of clean moving trucks to providing upfront, transparent rates before projects begin. “We really care about details, and that makes our customers more confident in our ability to move their belongings safely and efficiently,” affirms Mr. Alcocer. “We always put their needs first, and they really appreciate that.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON You Move Me

COMPANY CONTACT
Service AREA

San Francisco
Marin County
Alameda County
Contra Costa County
Napa County
Sonoma County

SERVICES PERFORMED

Residential, Commercial & Industrial Moving
Packing
Moving Boxes & Supplies
Delivery Service
Piano Moving

DIAMOND CERTIFIED RESEARCHED ARTICLES ON You Move Me

Company Profile

You Move Me provides a wide range of moving services for residential, commercial and industrial clients throughout the Greater Bay Area. As a full-service mover, the company has the training and equipment to handle everything from packing and loading to relocating and unloading, and it also offers delivery services to customers who need large items like refrigerators and pianos moved from one location to another.

General Manager Ulises Alcocer says You Move Me’s customer-oriented approach to moving has been a crucial aspect of its success. “We promote a culture of friendliness that starts from the moment we arrive at a customer’s home, which makes the entire process fun and stress-free for everyone involved. Our employees are considerate and professional, and they always have smiles on their faces.”

You Move Me pays meticulous attention to detail in every aspect of its operations, from maintaining a fleet of clean moving trucks to providing upfront, transparent rates before projects begin. “We really care about details, and that makes our customers more confident in our ability to move their belongings safely and efficiently,” affirms Mr. Alcocer. “We always put their needs first, and they really appreciate that.”

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Company Philosophy

"On-time service: We agree on a day and time well in advance and stick to it. Upfront rates: We're transparent about our rates, and there are never any hidden fees or extra charges. Friendly, uniformed movers: Our movers are professionals who go above and beyond to leave our customers ‘wowed.' Clean, shiny trucks: We're all about attention to detail."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For You Move Me, the key to achieving and maintaining high levels of customer satisfaction is simple: take a personalized, detail-oriented approach to the moving process to ensure each client has a positive experience. “We know that most people dread moving, which is why we try to make it as enjoyable and stress-free as possible,” says General Manager Ulises Alcocer. “From the initial welcome call until the final box is unloaded, we go the extra mile to make sure our customers are satisfied.”

You Move Me has been providing residential, commercial and industrial moving services throughout the Greater Bay Area since 2013. In addition to handling everything from packing and loading to relocating and unloading, the company offers delivery services to clients who need large items like refrigerators and pianos moved from one location to another.

Unlike moving companies that take a “one size fits all” approach to every job in an effort to maximize their workload volume, You Move Me takes the time to communicate with each client about their specific needs and address the details of their project. “Our ‘quality focus areas’ include on-time service; clean trucks; and friendly, uniformed movers,” explains Mr. Alcocer. “These may seem like secondary concerns, but we’ve learned that our professional courtesy and presentation give our clients more confidence and make them feel good about their choice to hire us.”

Another distinguishing attribute of You Move Me is its cooperative approach to packing and preparation. “We offer a variety of packing plans, but if a client wants to pack themselves, we’ll help them by delivering boxes and other packing materials prior to their move,” says Mr. Alcocer. “By providing these materials and only charging for what gets used, we help our customers prepare for their moves without substantial costs, which they really appreciate.”

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Industry Info

If you’re moving in San Francisco, don’t forget to inquire about building and parking requirements in advance. Moving is often a challenging endeavor, but it can be extra complicated for residents of San Francisco, especially those who live in high-rise buildings or areas with heavy traffic congestion. That’s why Ulises Alcocer, general manager of You Move Me in San Rafael, recommends preparing ahead of time by inquiring about things like parking regulations and building requirements. “A lot of high-rise buildings in downtown San Francisco have specific rules for moving,” he says. “One thing that’s often required is a certificate of insurance from the moving company. Also, some buildings require you to reserve a loading dock for your move, so you should ask about that as well.”

When it comes to moving in downtown San Francisco, parking is always an issue. “Typically, you’ll need to get a parking permit through the city, which should be purchased at least one week prior to your move,” says Mr. Alcocer. “Some people mistakenly assume their moving company will handle this, but it’s always the customer’s responsibility.” Mr. Alcocer says that in some cases, people opt to forego the permits and take their chances with parking tickets, although this won’t work on some streets that require a permit to even access with a large vehicle.

In any case, Mr. Alcocer says the main guideline for moving in San Francisco is to plan ahead. “I definitely recommend inquiring about building and parking requirements a couple of weeks before your move, just to make sure things go smoothly. Ask your building manager if a certificate of insurance is required, and let your moving company know a few days beforehand so they can bring it to the appointment.”

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Frequently Asked Questions

Q: Will there be any hidden fees during my moving project?

A: No. Our prices are upfront and all-inclusive. We charge an hourly rate for the move itself, and the only other charge is a one-time travel fee that we explain ahead of time.

Q: What kinds of supplies do you provide?

A: In addition to providing moving boxes and packing tape, we offer complimentary wardrobe boxes for clothing items and TV boxes for televisions. Most moving companies charge for these items, but we’re happy to provide them for our customers at no cost.

Q: How will you protect my furniture?

A: We cover each piece of furniture with blankets from top to bottom before it’s loaded onto the truck. If needed, we’ll shrink wrap a piece of furniture for extra protection.

Q: Can you unhook my wall-mounted TV?

A: We can take the TV down, but we can’t remove the mount assembly that’s connected to the wall because it’s a liability issue. However, we’re happy to refer you to a handyman who can take care of this for you.

Q: Do you move pianos?

A: We primarily move upright and console pianos. We can move Grand and Baby Grand pianos as well, but we’ll need to perform an onsite estimate to make sure we can keep your piano safe and secure during the move.

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SELECTED PHOTOS FROM You Move Me

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ulises Alcocer

Expert CONTRIBUTOR PROFILE
  • Ulises Alcocer is a lifetime veteran of the moving industry and general manager of You Move Me, a Diamond Certified company. He can be reached at (415) 527-0805 or by email.

General Manager

Ulises Alcocer: A Moving Experience

By James Florence, Diamond Certified Resource Reporter

SAN RAFAEL — When Ulises Alcocer got into the moving business in his teens, he didn’t realize he was taking his first steps toward a lifelong career. “Growing up, my uncle worked for a major van line,” he remembers. “As a teenager, I helped out with things like packing and moving furniture, and after high school, I continued to work on and off for the company. In 2007, I decided to get serious about moving as a full-time career, so I got my Class A license and started doing long-distance moves all over the West Coast.”

Eventually, Ulises decided it was time to strike out on his own, and in 2013, he opened a franchise of the nationwide company You Move Me. “What attracted me to You Move Me is that they focus 100 percent on the customer,” he explains. “They’re really trying to revamp the moving industry and make moving a more fun, customer-centered experience, and I love being a part of that.”

A lifetime resident of the San Jose area, Ulises expresses his appreciation for life in the Bay Area. “I love it here—I’ve traveled all over the world and there’s no place like it,” he says. “There’s so much culture and things are always progressing, especially here in the Silicon Valley, so there’s an endless amount of new opportunities.”

Outside of work, Ulises engages in a variety of active pastimes, from outdoor pursuits to professional sports. “I enjoy going hiking and kayaking at state parks like Yosemite, as well as attending local sporting events,” he affirms. “Whether it’s baseball, basketball or football, I love all the Bay Area teams equally.” Additionally, Ulises devotes a share of his time to charitable endeavors. “My family has always done a lot of volunteering, and that’s something I’ve continued to stay involved with. In addition to volunteering at local animal shelters with my nieces and the Salvation Army with my sister, I like helping out with food and clothing drives during the holidays.”

In regard to his professional career, Ulises emphasizes the importance of the moving experience. “People move for a variety of reasons—one person may have just bought their first home while another may have just lost theirs—so regardless of the situation, my role is to be there for every customer,” he says. “The way I see it, I’m not just moving their furniture and possessions; I’m moving them. It’s a good feeling to know I’ve gone beyond the nuts and bolts of the job and really taken care of the customer.”

When asked the first thing he’d do if he were to retire tomorrow, Ulises says he’d spend more time volunteering in his community. “I find it very rewarding to make a difference in the lives of others. In addition to benefitting the people you’re helping, I think it benefits you by making you happier and healthier. Plus, I believe what goes around comes around, so I like to pay it forward.”

Ask Me Anything!

Q: What were you most known for in high school?
A: Sports—I played soccer, football, golf and baseball.

Q: Are you an early bird or a night owl?
A: An early bird—I get up between 5am and 6am every day.

Q: If you could travel anywhere in the world, where would you go?
A: Japan. I’m a big fan of sumo wrestling, and I’ve always wanted to attend a professional match.

Q: What’s your favorite movie?
A: “The Goonies.”

Q: What’s the best give you’ve ever received?
A: A visit from my mother. I was living out of state at the time, and she paid me a surprise visit on my birthday, which really touched me.

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Expert articles
  • Planning a Move in San Francisco

    SAN RAFAEL — Moving is usually a complex undertaking, but when it comes to moving in downtown San Francisco, there are some additional factors to consider. One of these is parking, which tends to be limited in highly concentrated urban areas. To avoid problems, get your parking situated ahead of time by reserving a spot for moving day. You can do this by calling the City of San Francisco and purchasing a temporary parking permit. The day before your move, the city will send someone to post signs stating the reservation times, which will keep the space available for your movers.

    If you live in a high-rise apartment or condo, it’s also a good idea to reserve an elevator for moving day. Having an elevator specifically dedicated to your move will simplify the process and make it easy to move things in (or out) of the building. Contact the building management to arrange this, preferably well in advance to ensure availability.

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Expert video tip
  • Video: Moving in San Francisco

    Complete Video Transcription:

    SAN RAFAEL — Host, Sarah Rutan: If you’re planning a move in downtown San Francisco, there are some additional preparatory measures you may need to take. Today we’re in San Rafael with Diamond Certified Expert Contributor Ulises Alcocer of You Move Me to learn more.

    Diamond Certified Expert Contributor, Ulises Alcocer: So, living in San Francisco, it’s a little difficult sometimes because of parking. That’s one of the main concerns, especially for a lot of moving companies. One thing that we typically request and try and ask customers before move date is to try and get parking situated for the truck the day of the move. So, typically, you can call the City of San Francisco directly. Or you can also call your local police department and they’ll provide you with permits, parking permits in front of your building or your house. Usually the day prior, they’ll pull up. They’ll post signs. So, basically the trucks can park there.

    Another item that we actually request customers to try and have is the elevators reserved. So, when you reserve the elevators with your buildings, whether it’s a condo or a townhouse, and such as, we try and have the elevators reserved and dedicated for the move. So that way, it makes the move process simple, easy and it’s just a breeze to move everything in and out of the buildings. Typically, we want to have those reserved also through building management. If not, you want to notify them as soon as you know your move date so you can actually schedule that with your building manager.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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You Move Me WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON You Move Me
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
You Move Me : Average 9.1 out of 10 based on 100 unique customer surveys of customer satisfaction.

Adam I.

VERIFIED You Move Me CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really good. They made the move really smooth, and the two movers we had were better than what we could have asked for. I don't remember their names though.

The two people that helped us did great job. I don't remember their names, but they packed everything really well. Nothing got damaged. They were quick, friendly, and they were very good about communicating that they were going to be late because of the move before us held them up.

Amanda C.

VERIFIED You Move Me CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast and efficient.

They did what we paid them to do.

Anne M.

VERIFIED You Move Me CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional, pleasant, and very considerate.

They were very professional, considerate, and very pleasant.

Larry D.

VERIFIED You Move Me CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, honest, and hardworking.

Well, I just thought they did an excellent job. I don't know what else to say other than that.

Laurel F.

VERIFIED You Move Me CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They didn't damage anything.

They were prompt, efficient, and friendly.

Leslie M.

VERIFIED You Move Me CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to use them.

They were like well-oiled machines. They have it all down to a science.

Lisa R.

VERIFIED You Move Me CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are personable, friendly, professional, and hardworking.

They were very personable, and they made moving a little easier.

Margaret W.

VERIFIED You Move Me CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. Jared and the other person with him were awesome.

They were just super-efficient, and they did a great job getting it all done. They worked so hard, and they stayed until 8:00 at night.

Maria L.

VERIFIED You Move Me CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, they kept in contact and called before they arrived.

Overall, the experience was good, great service.

Marianne L.

VERIFIED You Move Me CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really friendly, punctual, and easy to work with.

It was an easy process. They were punctual.

Mark W.

VERIFIED You Move Me CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything was done very efficiently, and there was no time wasted. I found the crew to be very respectful, pleasant men to deal with.

They came on time, and they had a good price. After everything, I ended up paying less than what they first quoted me. They worked very quickly, so it ended up being a bit less money, which was fine by me.

Mark W.

VERIFIED You Move Me CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very attentive and well prepared.

They were attentive and did what they could to make sure they did a good job.

Mary W.

VERIFIED You Move Me CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're punctual and reliable.

They did everything they promised they would do.

Carmina .

VERIFIED You Move Me CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable, and they made everything easy for us.

The guys that came out were very nice, friendly, and accommodating. We have a small child, so things got kind of hectic at times. They managed to take a majority of the weight off our shoulders, which was totally appreciated. They worked as a team, and they were all a delight to have in our home.

Micah W.

VERIFIED You Move Me CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them. Is this a coincidence? I just recommended them to someone today. They are on time, reliable, and provide good service. They take good care of the delicate items. They do a great job.

Honestly, I like everything about them. The service is the best, the pricing is upfront, and the employees and the staff are good. They are super all-around, and I never say that about anything.

Michael M.

VERIFIED You Move Me CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, timely, and really easy to communicate with.

They were easy to communicate with and did a great job.

Mohammed S.

VERIFIED You Move Me CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already recommended them to some people and they are a 10"."

I liked the guys who came to move my stuff. They were very careful.

Nicole A.

VERIFIED You Move Me CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really nice, and everything was perfect. They even brought me coffee. I'll be honest though, they are a little expensive.

I don't know. It was a pretty straightforward experience I guess. They moved all of my stuff. What more could I ask for?

Rachel O.

VERIFIED You Move Me CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got the customer service I was looking for.

I felt like I was important, rather than another thing needing to get done.

Randy B.

VERIFIED You Move Me CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that both times I've used them, they were able to come the day and time I wanted. They were very efficient.

They were nice, and they work hard.

Read All 100 Survey Responses at Ratings View