Diamond Certified Company Report

Yeaman Auto Body Inc.

Diamond Certified Company Report

Yeaman Auto Body Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Michael L.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

The prices are reasonable and they provide good service. They set an expectation with regards to when your car will be ready.

They were on time and did a good job.

Claire S.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell everyone about them.

They provide great and complete work, absolutely down to the finish.

Joseph P.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

To check them out, they're fair and honest.

Their speed, they get things done.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Yeaman Auto Body Inc. provides a complete range of collision repair services for all types of foreign and domestic vehicles at its Palo Alto facility. The company has the training and equipment to handle everything from frame and unibody repairs to glass replacement and body painting, and it backs all its work with a transferrable lifetime warranty.

President Scott Yeaman says much of Yeaman Auto Body’s success can be attributed to its emphasis on customer education. “A lot of people don’t fully understand what goes into fixing a car after an accident, so we try to make things simple for our customers. By educating them about the process, explaining their options and giving them our honest opinions, we can ensure they have great experiences.”

Yeaman Auto Body is known for its ability to navigate the insurance process for its customers, which Mr. Yeaman says isn’t always a given in the auto body industry. “Our customers need someone to represent them when it comes to dealing with their insurance companies, and that’s something we take very seriously. We want them to know we’re on their side every step of the way.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Yeaman Auto Body Inc.

Locations

Santa Clara County

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SERVICES PERFORMED

Auto Body Repair
Foreign & Domestic Vehicles
Wheel Alignments
Frame & Unibody Repair
Auto Glass Replacement
Auto Painting

BRANDS Supported

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Yeaman Auto Body Inc.

Company Profile

Yeaman Auto Body Inc. provides a complete range of collision repair services for all types of foreign and domestic vehicles at its Palo Alto facility. The company has the training and equipment to handle everything from frame and unibody repairs to glass replacement and body painting, and it backs all its work with a transferrable lifetime warranty.

President Scott Yeaman says much of Yeaman Auto Body’s success can be attributed to its emphasis on customer education. “A lot of people don’t fully understand what goes into fixing a car after an accident, so we try to make things simple for our customers. By educating them about the process, explaining their options and giving them our honest opinions, we can ensure they have great experiences.”

Yeaman Auto Body is known for its ability to navigate the insurance process for its customers, which Mr. Yeaman says isn’t always a given in the auto body industry. “Our customers need someone to represent them when it comes to dealing with their insurance companies, and that’s something we take very seriously. We want them to know we’re on their side every step of the way.”

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Company Philosophy

“We’re dedicated to achieving 100 percent customer satisfaction, so we make sure every job is completed in the best manner and work hard to return each car to its pre-accident condition. By utilizing the latest technology and our years of experience, we’re able to get our customers back on the road as quickly as possible.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body repair shops that have earned the prestigious Diamond Certified award. For Yeaman Auto Body Inc., the keys to keeping customers happy are simple: always put their needs first and focus on providing them with excellent service. “We work for our customers, even if their insurance companies are paying the bills,” says President Scott Yeaman. “From keeping them informed to helping them get rental cars, we do whatever we can to take care of them.”

Yeaman Auto Body has been providing collision repair services for all types of foreign and domestic vehicles at its East Palo Alto facility since 1980. The company utilizes state-of-the-art equipment to handle everything from frame and unibody repairs to body painting and glass replacement.

Unlike auto body shops that work quickly and inexpensively at the direction of insurance companies, Yeaman Auto Body takes a meticulous approach that ensures all its work meets the highest standards of quality. “Some insurance companies tell shops to use aftermarket parts or do other things to discount the jobs, but that’s not always best for the customers,” explains Mr. Yeaman. “We’re on the customer’s side, so we make sure they understand how their insurance company is approaching their claim and act as the go-between to ensure the process is as smooth as possible.”

Another distinguishing feature of Yeaman Auto Body is the lifetime warranty it offers on every repair job, which is transferrable if the customer decides to sell the vehicle. “Any work we do is guaranteed for life,” affirms Mr. Yeaman. “If a customer’s car has been in an accident, they don’t have to worry about it being devalued—our repairs will still be guaranteed in the future. We can afford to do this because we invest in quality equipment, training and materials. We truly care about the quality of our work, and that allows us to offer a warranty that most shops can’t match.”

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Industry Info

Your insurance coverage makes all the difference when you need auto body repairs.

Many auto body repair companies are Direct Repair Program (DRP) shops, which means insurance companies recommend them to their clients. However, even though DRP shops meet insurance company standards for repairs, they often work to benefit the insurance companies rather than the vehicle owners. Unfortunately, this often leads to lower quality repairs and devalued vehicles.

Scott Yeaman, owner of Yeaman Auto Body Inc. in East Palo Alto, has seen this before, and he has some recommendations for protecting yourself. “People need to know that most insurance companies only want to pay for aftermarket parts, but that means you’re not getting the value you deserve,” he says. “A high-quality car should get replacement parts made by the original manufacturer in order to preserve its value and appearance.”

Mr. Yeaman adds that vehicle owners’ insurance policies are often clear about replacement parts, so there’s little they can do after they’ve been in an accident if their policies don’t specify quality parts. “The best way to protect yourself is to be aware of your insurance policy,” he says. “That way, you’ll be protected and get the right replacement parts and services.”

Mr. Yeaman recommends working with an insurance agent who will work toward your best interests rather than buying inexpensive insurance from a website that doesn’t give you personalized representation. “Your agent should decipher what each plan will provide and suggest different plans or products that will give you what you want,” he says. “You need to be educated about what you’re paying for and what you’re getting.”

Mr. Yeaman also suggests finding an auto body repair shop that advocates on behalf of its customers instead of blindly following insurance companies’ wishes. “The shop should use factory parts and push your insurance to pay for them,” he says. “You should also find a shop that offers a good warranty and has the equipment to return your car to its pre-accident condition.”

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Frequently Asked Questions

Q: How quickly can you get my car in and out of your shop?
A: It depends on your insurance claim. Some insurance companies take days to even send an adjuster to look at the vehicle. We’ll discuss your options based on your situation and let you know an estimated timeline for how long it will take to complete your repairs.

Q: Will my car look the same as it did before the accident?
A: If we’re able to use factory parts (which we’ll push your insurance company to pay for), your car will look the way it did before the accident. The unibody industry has made it so we can bring cars back to factory specifications by pulling off panels and replacing them with brand-new panels.

Q: Will you be able to match my car’s paint?
A: With the paint and processes we use, paint isn’t matched new edge to old edge. We blend the new paint into the adjacent panel and clear coat all of it. All colors have slight differences, but with the way we blend the color and clear coat over it, you won’t be able to see the blend or tell the difference between the panels.

Q: Do you have to take apart my car to repaint it?
A: Yes. If we just tape off the area that isn’t being painted, that’s the first place you’ll see paint peeling. Once we remove the glass and moldings, we can paint the panel and then put it all back together.

Q: Can I arrange for rental cars or towing through your shop?
A: Yes, we can arrange for both. We can also offer you a short ride or drive you to the train station. Either way, we’ll help you get where you need to go.

Q: Will my insurance company pay for the repairs?
A: Depending on your policy, you may have a hard time getting your insurance company to pay for the best possible repairs. For example, they may not want to pay for factory parts. Sometimes we have to argue with adjusters to get our customers better parts, but we’re happy to do it.

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SELECTED PHOTOS FROM Yeaman Auto Body Inc.

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Yeaman Auto Body Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Yeaman Auto Body Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Michael L.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The prices are reasonable and they provide good service. They set an expectation with regards to when your car will be ready.

They were on time and did a good job.

Aldo C.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

That they left my car looking better than when I got it

How quick they were

Leny B.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They do a very good job, they are very nice and helpful.

Olga S.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I keep using them for my car and my daughter's car. They are efficient and do things quickly. The work is good quality and I have never left them wanting, they're helpful and will arrange things like a rental car to pick me up. I am a marketing person and if you were to ask me what they could do to be better, I would say nothing else. They could do nothing else that they don't already do.

That they're efficient

Lewis P.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The work was good, but make sure you get a quote and all that is solid beforehand. If any extra work is needed, they need to contact you for it.

The quality of the work on the automobile was top-notch.

Carolina G.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

Good to customers

Shalini B.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were great, reliable, friendly, and convenient.

That they were efficient and quick

Eric S.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They provide great service at a great price.

They are convenient and work with me to provide suitable resolutions.

Jeff B.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are trustworthy and they do good work.

The personalized service

John R.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

To use more of their services

Jeff Day is superb and has been there many years. He makes it all happen.

Bernardo H.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a great job and always try to work around your schedule.

Good customer service

Marcia P.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and accurate in judging when they can take your car in and get the work done.

That they fixed my car

Violet M.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are friendly, on top of their work, responsible, and their work is great.

The customer service, and I'm happy with the work.

Ellinor H.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They were good and really fast at fixing the problem.

How fast the service was

Mark P.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are fair, honest, have integrity and great prices.

They fixed something, but when I came back, it wasn't quite what I wanted, so they went above and beyond the customer's expectation to make it what I wanted. They will have a customer for life now in me because they turned something that could have been a disaster into me wanting to tell everyone to use them now.

Georgiann S.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional, the car looks great, and I would recommend them.

The personal contact and explanation, they followed me out to the car and went over everything. When it was ready for pick-up, the gentleman who worked on it followed me out to the car to go over all that he did. They are very hands-on and professional.

Alex M.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

Honestly, they are really close to my house and they did a good job.

Brian B.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I was treated friendly and saw some other work while there that I thought looked very nice. They completed the work on time and within budget.

They knew my regular mechanic who referred me. I didn't know them, but they treated me well and did the work on time and on budget. All that, and they were nice about it.

Joshauna J.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They work with you if you need more time with paying the bill or with your schedule. They are very helpful.

They got my car fixed perfectly.

Steve L.

VERIFIED Yeaman Auto Body Inc. CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are totally trustworthy and transparent about your options. I was very impressed.

The clarity of the explanations of the different options for the work

Read All 100 Survey Responses at Ratings View

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