Diamond Certified Company Report

West Coast Mechanical

Diamond Certified Company Report

West Coast Mechanical

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i

Erin K.

VERIFIED West Coast Mechanical CUSTOMER

1 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

Very responsive

Bill V.

VERIFIED West Coast Mechanical CUSTOMER

2 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the guy I was working with. He had really good follow through.

They came through for us.

Lisa S.

VERIFIED West Coast Mechanical CUSTOMER

3 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful, they communicate well, and they have good pricing.

Their patience

Read All 13 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

West Coast Mechanical provides a wide range of HVAC services for commercial and residential clients in Monterey, San Benito, Santa Clara and Alameda Counties. The company has the in-house capabilities to install, repair, and maintain everything from central heating and cooling systems to specialized products like radiant heating and ductless split systems, and its technicians are available 24/7 to handle emergencies.

Owner Patrick Martinez says much of West Coast Mechanical’s success can be attributed to its company-wide focus on providing timely, professional service. “We understand the importance of responding quickly to our clients, determining their needs and helping them get back to their normal routines. I believe that mentality has allowed us to get to where we are today.”

West Coast Mechanical provides its customers with a variety of options so they can decide the best course of action to take for their specific situations. “We don’t oversell our clients or try to install unnecessary products—we give them honest assessments and help them get exactly what they need,” says Mr. Martinez. “They trust that we’ll stand by our work and do whatever it takes to ensure their satisfaction.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON West Coast Mechanical

COMPANY CONTACT
Service AREA

Monterey County
San Benito County
Santa Clara County
Alameda County

SERVICES PERFORMED

HVAC Service, Including Heating System Installation, Replacement & Repair; Air Conditioner Installation, Replacement, Repair & Maintenance; Heat Pumps; Radiant Heating; Ductless Split Systems; HVAC Inspections & Evaluations; and Commercial Heating and Air Conditioning Systems
Server Rooms
Design/Build
Turnkey Construction
Building Automation/Control Systems
Testing & Balancing

BRANDS Supported
  • Carrier

  • Trane

  • York

  • Goodman

  • Day & Night

DIAMOND CERTIFIED RESEARCHED ARTICLES ON West Coast Mechanical

One of West Coast Mechanical’s service vans on a recent jobsite

Company Profile

West Coast Mechanical provides a wide range of HVAC services for commercial and residential clients in Monterey, San Benito, Santa Clara and Alameda Counties. The company has the in-house capabilities to install, repair, and maintain everything from central heating and cooling systems to specialized products like radiant heating and ductless split systems, and its technicians are available 24/7 to handle emergencies.

Owner Patrick Martinez says much of West Coast Mechanical’s success can be attributed to its company-wide focus on providing timely, professional service. “We understand the importance of responding quickly to our clients, determining their needs and helping them get back to their normal routines. I believe that mentality has allowed us to get to where we are today.”

West Coast Mechanical provides its customers with a variety of options so they can decide the best course of action to take for their specific situations. “We don’t oversell our clients or try to install unnecessary products—we give them honest assessments and help them get exactly what they need,” says Mr. Martinez. “They trust that we’ll stand by our work and do whatever it takes to ensure their satisfaction.”

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Company Philosophy

“We treat our customers’ money like it’s our own money, which means we never cut corners and we always take the time to guarantee the quality of each job. By being prompt and efficient in every aspect of our work, we’re able to create long-term value for our customers.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning contractors that have earned the prestigious Diamond Certified award. For West Coast Mechanical, keeping customers happy comes down to one crucial detail: being responsive to their needs. “We respond quickly and get things done in a timely manner and at a fair price, and that mentality has allowed us to get to where we are today,” says owner Patrick Martinez. “For example, we try to respond to emails and calls within the same day, and we’re often able to fix problems right away. Customer service is everything to us.”

West Coast Mechanical has been providing HVAC services for commercial and residential clients in Monterey, San Benito, Santa Clara and Alameda Counties since 2016. The company is qualified to work on everything from central heating and cooling systems to specialized products like radiant heating and ductless split systems, and it offers 24/7 emergency service for the convenience of its customers.

Unlike less experienced HVAC contractors that try to upsell their customers or talk them into services they don’t need, West Coast Mechanical takes each client’s budget seriously and designs its work accordingly so they get the best possible value. “One of our core principles is to treat our customers’ money like it’s our own,” says Mr. Martinez. “We never cut corners—we determine what needs to be done and figure out the most efficient way to accomplish it.”

Another distinguishing feature of West Coast Mechanical is its focus on commercial contracts, which Mr. Martinez says is fairly unusual in the HVAC industry. “Whenever we pick up a new commercial maintenance contract, we put together a detailed equipment list and map out the room and system. That way, the client has all of the necessary documentation and can be in charge of their own equipment. The information we provide helps them better understand their HVAC systems and exercise more control over their options.”

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Industry Info

Do your homework so you can understand how to make HVAC system efficiency work for you.

“Efficiency” is a buzzword in the HVAC industry, but just because a system is marketed as “high efficiency” doesn’t mean it’s the best choice for your situation. In fact, you may be able to save money on your initial purchase and throughout the life of your HVAC system by choosing a product with an efficiency rating that works best for you rather than simply buying the most efficient system on the market.

Understanding SEER and HSPF

SEER stands for “Seasonal Energy Efficiency Ratio,” which is simply the number on an air conditioning unit that tells you how efficient it is. HSPF identifies the “Heating Seasonal Performance Factor,” which tells you about the efficiency of a furnace’s heat pump. Energy Star systems must have a SEER of at least 14.5 and an HSPF of at least 8.2—the higher the number, the more efficient the unit.

It’s important to understand that while efficiency is important, climate plays a big factor in your heating and cooling needs. “High-efficiency units aren’t always worth the extra cost, especially in the Bay Area’s mild climate,” says Patrick Martinez, owner of West Coast Mechanical in Livermore. “Furnaces aren’t ‘one size fits all’ products, so it’s important to determine if the added expense is worth it for your needs.”

Choosing the size of your HVAC system

Choosing the most efficient HVAC system can actually waste energy and money if the system is too big or too small for your home or business. That’s because oversized systems cost more at the outset and throughout their lives if they’re pumping out more hot or cold air than your building needs. Likewise, an undersized system will have to work extremely hard, which strains its capabilities and uses additional energy.

Finding the system that’s right for you

Your HVAC contractor should discuss your preferences and demands so you can learn about the best options that are available to you. They should also consider your unique home, the climate in which your home is located, your current HVAC system setup, the type of power you plan to use to run your system (natural gas, electricity, etc.) and other variables. Quality contractors will also factor in lifetime operating costs, filters, ongoing maintenance and other details that can help you make an informed decision.

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Frequently Asked Questions

Q: Can I trust your employees?

A: Absolutely. All of our employees are union-trained technicians. They treat every customer and their property with respect.

Q: Will I need a permit for my job?

A: It depends on a few factors, but we’ll let you know if your project requires a permit before work begins. As a licensed contractor, we’re obligated to fill permits for installations. All permitted work needs to be inspected by the city and county to make sure everything is up to code.

Q: Can you help me decide which type of furnace is best for my business or home?

A: Yes. We can give you options for replacing your furnace with a product that’s more or equally efficient. We can provide you with an assessment and all the information you need to make the right decision.

Q: Is the highest-efficiency furnace always the best option?

A: No, especially in the mild climate of the Bay Area. Some people want the most efficient equipment, but others want to figure out whether the added expense is worth it. We can help you determine which option is best for you.

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SELECTED PHOTOS FROM West Coast Mechanical

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Pat Martinez

Expert CONTRIBUTOR PROFILE
  • Pat Martinez is owner of West Coast Mechanical, a Diamond Certified company. He can be reached at (831) 241-5070 or by email.

Pat Martinez: Service-Oriented

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — After years working on the outskirts of the HVAC industry, Pat Martinez decided to venture further in, not realizing just how far those first few steps would eventually take him. “I used to work as a warehouse manager for a supplier of HVAC air filters,” he recounts. “At a certain point, I was feeling tired of managing people and wanted to do something a little more hands-on. I saw these HVAC technicians coming into the warehouse every day and I figured, ‘Why not try that?’ I ended up getting into the union and becoming an apprentice. The funny thing is, soon after I started, my boss basically put me in charge and had me running jobs, so I fell right back into managing people. I guess it just came naturally to me, and he must have seen that.”

After 14 years working for the same company, Pat came to a crossroads that would alter his career’s trajectory. “The company owner was moving toward the construction side of things, whereas my interest was more service-oriented. I had a decision to make: I could stay on and keep moving in that direction or go off on my own. In the end, I chose the latter. I started my own HVAC service company in 2016 and haven’t looked back.”

Today, as owner of West Coast Mechanical, Pat says his favorite part of his job is making customers comfortable. “Most people come to us when their heaters or air conditioners aren’t working and they’re uncomfortable in their homes. Naturally, when we get their systems working again, they’re really happy, so we get a lot of joy from that.” 

A resident of San Jose (where he lives with his wife, Georgina), Pat spends his time outside of work on a variety of active pastimes. “I enjoy outdoor activities like camping and boating,” he details. “Vacations are always nice when we can get them in. I like traveling to new places, seeing new things and having new experiences.” Pat also likes spending time with his three adult children. “Georgina and I have two sons, both of whom are in the HVAC trade, and one daughter. Even though they’re all out of the house at this point, we still get together for Sunday dinners a couple of times a month.”

In his life and career, Pat espouses a simple philosophy. “You have to work hard if you want to play hard,” he says. “In order to enjoy the finer things in life, you need to work hard for them. Nothing comes easy, but if you put in the hours, things will pay off in the long run.”

When asked the first thing he’d do if he were to retire tomorrow, Pat says he’d see the world. “I’d like to travel abroad—that’s something I haven’t done a lot of. There’s a lot a world out there full of beautiful things to see, so if I had the time and money, I’d definitely go see them.”

Ask Me Anything!

Q: What was your first job?

A: I was a paperboy when I was 11 years old. My first job as an adult was at a welding shop.

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: If you could travel anywhere in the world, where would you go?

A: Probably Italy.

Q: What’s your favorite holiday? 

A: It’s a tie between Thanksgiving and Christmas because I enjoy the family get-togethers.

Q: What do you like on your pizza? 

A: Just about everything.

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Expert articles
  • Understanding HVAC Maintenance

    LIVERMORE — You’ve probably heard that HVAC maintenance is important, but you may not know why it’s important or what exactly it consists of. To provide further insight, here’s some basic information on HVAC maintenance.

    Why is HVAC maintenance important?

    •  It improves system performance, which lowers utility bills.

    •  It extends the system’s operating lifespan.

    •  It improves indoor air quality.

    •  It decreases the chances of the system breaking down during periods of heavy usage.

    What does HVAC maintenance consist of? 

    Independent maintenance

    This is maintenance the homeowner performs on their own, which mainly consists of changing the system’s air filter on a regular basis. Frequency of air filter changes will depend on your usage. If you only have heating, changing your filter twice a year should suffice; if you have air conditioning as well, you should change your filter every three months. 

    Professional maintenance

    This is maintenance that only a professional technician can perform, which primarily consists of checking the heating and air conditioning components each year, in season. When performing a maintenance service, a technician will do several things, including:

    •  Check and tighten electrical connections 

    •  Test the unit to make sure the heat exchanger’s flame is burning properly/has the right color

    •  Check the Delta T (the temperature difference between the return air and the supply air)

    •  Make sure the blower is clean

    •  Check for any airflow issues or dirty components

    By keeping up with both independent and professional maintenance, you can keep your HVAC system performing efficiently and avoid costly breakdowns.

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Expert video tip
  • Video: Benefits of HVAC Maintenance

    Complete Video Transcription:

    LIVERMORE — Pat Martinez: Why is HVAC maintenance important? It lowers your utility bills. It extends the life of your system. You’ll have healthier air within your home. Your system is less likely to break down during heavy usage. HVAC maintenance is recommended every three to six months, depending on your usage.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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West Coast Mechanical WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON West Coast Mechanical
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i

Erin K.

VERIFIED West Coast Mechanical CUSTOMER

1 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They are good.

Very responsive

Bill V.

VERIFIED West Coast Mechanical CUSTOMER

2 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

I liked the guy I was working with. He had really good follow through.

They came through for us.

Lisa S.

VERIFIED West Coast Mechanical CUSTOMER

3 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They are very helpful, they communicate well, and they have good pricing.

Their patience

Chris S.

VERIFIED West Coast Mechanical CUSTOMER

4 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

Super efficient, very communicative, and they do a great job.

Well, I think their efficiency overall

Danny W.

VERIFIED West Coast Mechanical CUSTOMER

5 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They were very responsive and knowledgeable.

Their communication was great, and they showed up on time to every meeting.

Herb H.

VERIFIED West Coast Mechanical CUSTOMER

6 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

Very knowledgeable and very helpful

The staff is friendly.

John P.

VERIFIED West Coast Mechanical CUSTOMER

7 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They do all of my HVAC services.

One of the principals of the company is on the job at all times.

Mick M.

VERIFIED West Coast Mechanical CUSTOMER

8 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They are really good. I highly recommend them.

They are just good.

Jeff J.

VERIFIED West Coast Mechanical CUSTOMER

9 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job, and they understood the scope and specs of what we needed. It was very easy to work with them.

It was easy to work with them.

Barbara D.

VERIFIED West Coast Mechanical CUSTOMER

10 of 13

Quality 10
10
Loyalty Yes
CRITIQUE

They came when I needed them. They went to the parts store, and they did a great job.

They were efficient, polite, and courteous.

Zachary B.

VERIFIED West Coast Mechanical CUSTOMER

11 of 13

Quality 9
9
Loyalty Yes
CRITIQUE

I would say they are good.

They had a great understanding of what we wanted.

Scott P.

VERIFIED West Coast Mechanical CUSTOMER

12 of 13

Quality 8
8
Loyalty Yes
CRITIQUE

They are trustworthy and a great team to work with.

They are very available, and they have a quick response.

Glenn

VERIFIED West Coast Mechanical CUSTOMER

13 of 13

Quality 7
7
Loyalty Yes
CRITIQUE

They helped me out a lot.

They were really knowledgeable, and if I called them to ask questions, they had answers for me. I didn't get voicemail when I needed to talk to them.

Read All 13 Survey Responses at Ratings View

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