Question 1

Do you make all the screen products you sell?

Accepted Answer

Yes, all the manufacturing happens at our shop. We use the original frames as a prototype to manufacture new screens, and when the product is ready, we’ll call the customer and set up a convenient time to do the installation so we can guarantee it fits and operates properly.

Question 2

How long will it take you to manufacture my new screens?

Accepted Answer

It depends on a variety of factors. The screen season is very cyclical—we can go from zero to 100 screens in the span of just one job, so our turnaround time depends on the number of jobs we have on our schedule. In the winter, we can usually have screens ready in a day or two. In the summer, it can take us a week or two to get a product ready. Contact us and we’ll give you a detailed estimate and timeframe for your specific job.

Question 3

Can you repair screens?

Accepted Answer

Yes. You can bring us your broken or damaged screens and we’ll repair and rescreen them if they’re fixable. We can also come to your home and write up a proposal if you’re too busy to come to us. If your screen frames are bent or need to be replaced, we’ll use the original frames as a prototype to manufacture new screens that are an exact fit.

Question 4

Do you charge for estimates?

Accepted Answer

No, our estimates are always free.

Question 5

Do you have a showroom?

Accepted Answer

Yes. Our San Rafael showroom is open Monday through Saturday, and it features full-sized models of wood screen doors, security doors, retractable screen doors, sliding screen doors, and more.

Question 6

Do you offer screens that are safe for pets and kids?

Accepted Answer

Yes, we have two products called Tough Screen and Pet Screen that are made of PVC-coated fiber and about nine times stronger than traditional screen material.

Question 7

Can I order custom screens to match my trim or windows?

Accepted Answer

Yes, we offer more than 200 custom colors for screens.

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