Diamond Certified Company Report

Watson’s Flooring

Diamond Certified Company Report

Watson’s Flooring

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Susie D.

VERIFIED Watson’s Flooring CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and the job was done on time and for the price they said.

Good customer service and good selection, the people were friendly and helpful.

Hanry P.

VERIFIED Watson’s Flooring CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer people to them, absolutely.

They are really personable and they take a lot of time. They honor their time and they are on it.

Harold C.

VERIFIED Watson’s Flooring CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great bunch of guys and they know what they are doing. I am very satisfied.

I like everything. They are always very helpful and they make good recommendations.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Watson’s Flooring offers a comprehensive selection of flooring products at its San Carlos showroom, including carpeting, area rugs, hardwood, vinyl and laminate. As an affiliate of nationwide retailer Abbey Carpet & Floor, the family-owned and operated company has access to high-quality products made by leading manufacturers such as American Showcase, Mullican, Daltile, and more. It also offers professional design services that include one-on-one consultations and free measurements and estimates.

Owner John Larson began his flooring industry career as a carpet installer’s assistant, and he says his ability to perform installations allows Watson’s Flooring to offer a high level of customer service both in-store and in clients’ homes. “We’re constantly striving to take our service to the next level. We do whatever it takes to make sure our customers are completely comfortable with the services and products we provide.”

Watson’s Flooring is known for its hands-on approach to quality control—if a customer ever has a problem with their flooring, Mr. Larson will personally come to their home to fix it. “I want our customers to know that our work doesn’t end when the installation or sale is complete,” he says. “If they have a problem, they can call us any time and we’ll help them however we can.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Watson’s Flooring

Locations

San Mateo County

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SERVICES PERFORMED

Area Rugs
Carpet
Hardwood Floors
Laminate
Resilient/Vinyl

BRANDS Supported
  • American Showcase

  • Congoleum

  • Daltile

  • Mullican

  • Anso Caress

  • Milliken

  • Softique

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Watson’s Flooring

A laminate and wood flooring display inside Watson’s Flooring’s San Carlos showroom

Company Profile

Watson’s Flooring offers a comprehensive selection of flooring products at its San Carlos showroom, including carpeting, area rugs, hardwood, vinyl and laminate. As an affiliate of nationwide retailer Abbey Carpet & Floor, the family-owned and operated company has access to high-quality products made by leading manufacturers such as American Showcase, Mullican, Daltile, and more. It also offers professional design services that include one-on-one consultations and free measurements and estimates.

Owner John Larson began his flooring industry career as a carpet installer’s assistant, and he says his ability to perform installations allows Watson’s Flooring to offer a high level of customer service both in-store and in clients’ homes. “We’re constantly striving to take our service to the next level. We do whatever it takes to make sure our customers are completely comfortable with the services and products we provide.”

Watson’s Flooring is known for its hands-on approach to quality control—if a customer ever has a problem with their flooring, Mr. Larson will personally come to their home to fix it. “I want our customers to know that our work doesn’t end when the installation or sale is complete,” he says. “If they have a problem, they can call us any time and we’ll help them however we can.”

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Company Philosophy

“Our customers always come first in everything we do. We strive to give every customer peace of mind and provide a personal touch that’s become a rarity in the flooring industry.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring showrooms that have earned the prestigious Diamond Certified award. For Watson’s Flooring, achieving and maintaining high levels of customer satisfaction is a direct result of its hands-on approach to interacting with its customers, which, according to owner-operator John Larson, provides them with a better overall experience. “Everyone who comes in here deals directly with me, and that really makes them feel more comfortable with the entire process,” he says. “I’m here to provide the best possible service from beginning to end.”
Watson’s Flooring has been offering a comprehensive selection of carpeting; area rugs; and hardwood, vinyl and laminate flooring products at its San Carlos showroom since 1995. As an affiliate of nationwide retailer Abbey Carpet & Floor, the company has access to high-quality products made by leading manufacturers such as Mohawk, Milliken, American Showcase and more. It also offers professional design services that include one-on-one consultations and free measurements and estimates.
Unlike less experienced flooring showrooms that don’t have the ability to install the products they sell and have to hire subcontractors as a result, Watson’s Flooring supplements its sales services by offering professional installations performed by Mr. Larson himself. “Installation has always been my favorite part of this business,” he says. “I love seeing the finished product and making sure the client gets exactly what they want. At the end of the day, my job is to leave each customer satisfied with the job I did for them.”
Another distinguishing characteristic of Watson’s Flooring is its dedication to developing long-term relationships with its customers, which continue even after their flooring warranties have expired. “We always put our customers first,” confirms Mr. Larson. “We want them to know we’ll be there for them if they ever have any problems or questions. The peace of mind we provide is just as important as any of our other services.”

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Industry Info

Make sure you’re taking the proper steps to care for your specific type of flooring.

In order to effectively prevent spills, stains and other elements from damaging your flooring, it’s important to remember that each type of flooring requires slightly different care. Most flooring comes with specific manufacturer instructions for care and maintenance, and in some cases, the warranties can even be voided if you don’t follow these directions. To properly care for the three most common types of household flooring, consider the following tips:
Carpet 
• Use floor mats inside and outside entrances to prevent soil from being tracked into your home. Use carpet runners in high-traffic areas to prevent soiling and carpet fiber matting.
• Vacuum frequently to remove dust, debris and soil before it can get into the base of the carpet or wear the fibers.
• Buy the right kind of vacuum for your carpet. Most carpeting can be cleaned using a vacuum with a beater bar or rotating brush, but those with thick loop pile can be damaged by vacuum brushes and should only be cleaned with suction vacuums.
• Have your carpet professionally cleaned every 12 to 18 months to remove embedded dirt and stains. Some carpet manufacturers require regular cleanings as part of their warranty terms.
Laminate flooring
• Regularly mop your laminate flooring with plain water or a light cleanser to keep stains and dirt from causing damage.
• Place door mats at all entrances to keep your floor looking new for longer.
• Never use harsh cleansers, abrasive brushes, metal implements or steel wool to clean your laminate floor.
• Put protectors and sliders under furniture feet. Never drag heavy furniture over your floor.
• Never wax or polish a laminate floor.
Wood flooring
• Use floor mats and rugs to prevent scratches and unnecessary wear.
• Even small dirt particles can scratch the wood when they’re walked on, so sweep regularly to keep dust from accumulating.
• Never wax hardwood floors that have a urethane finish. Instead, use a specially formulated cleanser that won’t leave residue or film.
• Avoid mopping and using water to clean your hardwood floor. Wood absorbs water and expands when it’s wet, so excessive amounts of water can make a wood floor swell, crack, splinter and discolor.
• Never drag heavy items across the surface of the floor—this can scratch the surface and underlying layers of wood.

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Frequently Asked Questions

Q: Why should I buy from you instead of a home improvement store?
A: “When you buy from us, you’re dealing directly with the owner, not an employee behind a counter. That means we have a bigger stake in what we sell and install, so we’re going to do everything possible to ensure you’re happy with your new flooring. We can often beat the prices of home improvement stores, too.” 

Q: Can you install my flooring after I buy it?
A: “Yes, we install most of the products we sell. Also, each installation is performed by the owner of the company, so you can be assured the job will be done right.”
 
Q: Can you move my furniture before installing my flooring?
A: “Yes.”

Q: Do you clean up the jobsite after a flooring installation?A: “Yes. We’ll do everything from vacuum new carpeting to polish new wood floors so you don’t have to do any extra work when we leave. We’ll also remove all installation debris and old flooring after the job is complete.”

Q: What if I decide I don’t like my flooring after it has been installed?
A: “If you decide you don’t like your flooring within 60 days of the installation, we’ll replace it with another product of equal value from the same manufacturer free of charge.”

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SELECTED PHOTOS FROM Watson’s Flooring

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Watson’s Flooring WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Watson’s Flooring
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Watson’s Flooring : Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.

Susie D.

VERIFIED Watson’s Flooring CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and the job was done on time and for the price they said.

Good customer service and good selection, the people were friendly and helpful.

Hanry P.

VERIFIED Watson’s Flooring CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would refer people to them, absolutely.

They are really personable and they take a lot of time. They honor their time and they are on it.

Harold C.

VERIFIED Watson’s Flooring CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great bunch of guys and they know what they are doing. I am very satisfied.

I like everything. They are always very helpful and they make good recommendations.

Eden S.

VERIFIED Watson’s Flooring CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed reasonably priced and they were able to work with me on style and budget. They had good customer service.

Probably convenience and proximity to me

Amy L.

VERIFIED Watson’s Flooring CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to work with.

They were easy to work with.

Amy S.

VERIFIED Watson’s Flooring CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service

The people were very responsive and helpful.

Ann L.

VERIFIED Watson’s Flooring CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

John is very friendly and he didn't push for a sale. He is very patient. I really appreciated his customer service. Their pricing is very fair and the workmanship is excellent.

The workmanship, they were able to piece together 2 carpets seamlessly.

Don M.

VERIFIED Watson’s Flooring CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very well oriented, their schedule is good, and their service is good all the way around.

Their quality of product that they carry

Francine B.

VERIFIED Watson’s Flooring CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very personal and capable service

They are easy.

Harry F.

VERIFIED Watson’s Flooring CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly people and I special ordered something and they did a good job with it and it worked out well.

They were very professional with what they were doing and it worked out well.

Donna O.

VERIFIED Watson’s Flooring CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional and they didn't try to push me into anything. They completed the work in a timely manner and they did a good job. I can't ask for anything more.

The overall quality of the work

June S.

VERIFIED Watson’s Flooring CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use them all of the time and when I need floors, I call them.

They get it done.

Kristina P.

VERIFIED Watson’s Flooring CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are local.

Linda J.

VERIFIED Watson’s Flooring CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked everything, from the sales to the installation.

Everything was consistently good.

Lupe A.

VERIFIED Watson’s Flooring CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly, helpful, and on time when they came out.

They were convenient.

Marcia S.

VERIFIED Watson’s Flooring CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

I liked everything, from their advice to the installation. They let me take all kinds of samples home and didn't pressure to buy.

Marilyn J.

VERIFIED Watson’s Flooring CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good merchandise and good service.

They are like family to me.

Mike P.

VERIFIED Watson’s Flooring CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're customer friendly.

They do great installations.

Morcella P.

VERIFIED Watson’s Flooring CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very good when it came to showing me the many options available.

They showed up on time and they did the work beautifully. We were very happy.

Polly A.

VERIFIED Watson’s Flooring CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good product.

The installation went without any problems.

Read All 150 Survey Responses at Ratings View