Diamond Certified Company Report

Vaccarezza Glass, Inc.

Diamond Certified Company Report

Vaccarezza Glass, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 70 VERIFIED CUSTOMERS i

R. B. I.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

1 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful and knowledgeable, and they can handle difficult window installation situations.

They were patient with our client and educated them on the types of windows that were required. It was a historical building and they knew what to do.

C. H.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

2 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are the go-to glass company in San Francisco.

Reasonable prices and excellent service, they are competent, professional, and all that good stuff. They are also personable.

Kathleen F.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

3 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to use and very knowledgeable.

They were very straightforward, the pricing was good, and the communication was good. They didn't try to upsell me. It was a great experience and I would use them again.

Read All 70 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jim Vaccarezza, President

Vaccarezza Glass, Inc. installs and repairs shower doors, windows, and other glass products for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on all types of projects, from household shower enclosures to commercial storefront entrances, and it also supplies various glass products for do-it-yourselfers.

President Jim Vaccarezza says Vaccarezza Glass’ ability to combine the glass industry’s latest innovations with time-tested installation methods has been an important aspect of its success. “Our experience allows us to solve problems quickly and easily. We have clients who’ve been doing business with us for almost 30 years, and that’s because they know we have what it takes to get the job done.”

Vaccarezza Glass emphasizes clear communication on every project, which Mr. Vaccarezza says goes a long way toward ensuring customer satisfaction. “Establishing a client’s goals and choosing the right products for their particular situation are critical parts of our process. Completing each job on time and within budget is also important, but it all starts with making sure the customer is completely satisfied with their purchase.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Vaccarezza Glass, Inc.

Service AREA

The Bay Area

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SERVICES PERFORMED

Shower Door Installation
Window Installation & Repair
Mirror Installation
Deck/Handrail Glass

BRANDS Supported
  • Marvin

  • C.R. Laurence Co.

  • Oldcastle BuildingEnvelope

  • Wardrobe & Bath Specialties

  • Simonton Windows

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Vaccarezza Glass, Inc.

Vaccarezza Glass recently installed this glass enclosure

Company Profile

Vaccarezza Glass, Inc. installs and repairs shower doors, windows, and other glass products for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on all types of projects, from household shower enclosures to commercial storefront entrances, and it also supplies various glass products for do-it-yourselfers.

President Jim Vaccarezza says Vaccarezza Glass’ ability to combine the glass industry’s latest innovations with time-tested installation methods has been an important aspect of its success. “Our experience allows us to solve problems quickly and easily. We have clients who’ve been doing business with us for almost 30 years, and that’s because they know we have what it takes to get the job done.”

Vaccarezza Glass emphasizes clear communication on every project, which Mr. Vaccarezza says goes a long way toward ensuring customer satisfaction. “Establishing a client’s goals and choosing the right products for their particular situation are critical parts of our process. Completing each job on time and within budget is also important, but it all starts with making sure the customer is completely satisfied with their purchase.”

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Company Philosophy

“We want every client to get exactly what they envisioned for their home or business, so we take the time to determine what they’re trying to accomplish and work hard to achieve their goals. Our attention to detail, excellent workmanship and quality materials allow us to provide our customers with the best possible value.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for glass companies that have earned the prestigious Diamond Certified award. For Vaccarezza Glass, Inc., the best way to keep customers satisfied is to bring an exceptional amount of time-earned expertise to their projects. “Our longevity in this industry has given us particular insight into solving problems,” says President Jim Vaccarezza. “Since we’re familiar with older technologies, we’re able to fix things that many younger companies can’t. In general, whether we’re dealing with something old or new, we’re able to size up the problem and quickly find a solution.”

Vaccarezza Glass has been installing and repairing shower doors, windows, and other glass products for residential and commercial clients throughout the Bay Area since 1988. The company has the in-house capabilities to work on everything from household shower enclosures to commercial storefront entrances, and it also supplies a variety of glass products for do-it-yourselfers.

Unlike glass companies that have a limited range of capabilities due to inexperienced employees or outdated equipment, Vaccarezza Glass is qualified to handle a wide variety of projects. “We have our hands in a lot of different areas of the industry, which is convenient for our clients,” affirms Mr. Vaccarezza. “In addition to shower doors, we do windows, tenant improvements and just about anything that has to do with glazing. We’ve even replaced the windows in an entire school.”

Another distinguishing attribute of Vaccarezza Glass is its careful attention to quality control. “On every job, I go ahead of the crew to take measurements and notes,” says Office Manager Sarah Irwin. “After the job is finished, we go over everything in detail to make sure nothing was missed. By having different sets of eyes on the project from start to finish, we’re able to ensure an accurate, high-quality job.”

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Industry Info

Take care of your shower enclosure to maintain its aesthetic and functional value.

When properly maintained, glass shower enclosures can provide years of trouble-free service. To care for your shower enclosure as effectively as possible, consider the following tips:
·      Use a soft cloth or sponge and a mild detergent to clean the glass on a weekly basis. Make sure to completely rinse away excess detergent.
·      Squeegee the glass after every shower. This will minimize water spotting and make cleaning easier.
·      Never clean your shower enclosure with vinegar-based cleaners, abrasive powders, steel or Teflon pads, dirty or gritty rags, or mist-type cleaners. These things can damage the plastic and acrylic components of your shower door and void its warranty.
·      To protect the finish of your shower enclosure, only use products that are manufacturer-recommended for glass and anodized aluminum surfaces. When in doubt, contact the manufacturer of the cleaning product.
·      You can remove hard water deposits with a solution of white vinegar and water.
·      If the grout or caulking in your shower breaks away where the walls join the tub or shower floor, re-caulk it immediately to prevent water damage.
·      When your shower’s tile walls need a thorough cleaning, run the water at its hottest temperature so the steam loosens the dirt. Then use a sponge mop to clean the walls with a mixture of 1/2 cup vinegar, 1 cup clear ammonia, 1/4 cup baking soda and 1 gallon of warm water. After cleaning, rinse with clean water.

Mildew
·      Wipe the shower walls with a towel after each shower to prevent mildew growth.
·      If your shower area is prone to mildew growth, periodically spray it with a mildew inhibitor and disinfectant.
·      Leave the shower door slightly open to allow air to circulate and discourage mildew growth.

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Frequently Asked Questions

Q: Can you work with a design that I came up with?
A: “Yes, as long as the design is feasible. For example, if you want a swinging shower door but your toilet is right next to the shower, your design may not work. Every project is different, so there are a lot of things to figure out before we can determine if an idea is possible. If it isn’t, we’ll be happy to provide alternative solutions.”

Q: What if a problem arises during my project?
A: “In construction, mistakes can certainly happen, but we do our best to avoid those situations by double-checking our work and communicating proactively. If we do make a mistake, we address it right away and take care of it within a reasonable timeframe.”
Q: Do you charge for estimates?
A: “No, our estimates are always free.”
Q: Do you keep a clean jobsite?
A: “Yes, jobsite cleanliness is very important to us. We always leave the site neat and tidy at the end of the day, and we do a thorough cleaning at the end of the project.”
Q: Do your products come with warranties?
A: “Absolutely. Our windows have a lifetime warranty and the hardware we use for shower doors has a 10-year warranty. By using products that have strong warranties, we provide greater assurance for our clients.”

Q: Do you install auto glass?
A: “No.”

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SELECTED PHOTOS FROM Vaccarezza Glass, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jim Vaccarezza

Expert CONTRIBUTOR PROFILE
  • Jim Vaccarezza is a 43-year veteran of the glass industry and president of Vaccarezza Glass, Inc., a Diamond Certified company. He can be reached at (415) 763-5956 or by email.

Jim Vaccarezza: Breaking into the Business

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — To describe how Jim Vaccarezza became a professional in the glass industry, one might say he broke into the business…literally. “When I was 13, I broke a window while practicing my golf swing,” he explains. “While the repairman was replacing the glass, my mom suggested he take me on as a helper for the rest of the summer, to which he agreed. After helping him for a while, I came to like the glass trade and decided to keep at it, with the goal of becoming a union glazier. Following high school, I worked in the union for a few years, then went back to school for construction management and got my contractor’s license.”

Today, as president of Vaccarezza Glass, Inc., Jim says his favorite part of his job is the creative challenges. “We’re constantly encountering different projects and challenges, and we have to get pretty creative at times to pull them off. It can be very fun and exciting. One thing’s for sure: it never gets boring.”

A resident of Pacifica, Jim expresses his appreciation for the diverse character of the San Francisco Bay Area. “Besides the healthy economy, it’s neat living in a place that has so many different people and things to experience. It’s anything but a homogenous culture here, so there’s always something new to be found.”

Outside of work, Jim spends his free time engaged in a variety of active pastimes. “I enjoy playing golf, going camping and spending time with my daughter, Shannon,” he says. “I also like doing home improvement projects at my house—that’s actually one of my favorite things to do for fun.”

When it comes to a professional philosophy, Jim says it’s all about the basics. “If you simply show up, do your best and deal honestly with your customers, you’re probably going to be successful. At Vaccarezza Glass, we’re not trying to reinvent the wheel—we just stick to the basics and offer customers our very best, and that has been working out great for us.”

When asked the first thing he’d do if he were to retire tomorrow, Jim says he’d hit the road. “I’d probably do some traveling and see some of the iconic destinations across the country. I’ve always wanted to see the Smithsonian in Washington, D.C., so maybe I’d start with a trip to the East Coast.”
Ask Me Anything!
Q: What’s your favorite sports team?
A: The San Francisco Giants.

Q: If you could time-travel, would you go to the past or the future?
A: The future. The past was pretty scary—no penicillin, Novocain or ibuprofen. I’d rather go forward, where maybe we have the holodeck and can just enjoy ourselves.

Q: What was your favorite toy as a child?
A: My water pump rocket. I would pump it up, pull the trigger and that thing would go flying with a jet of water shooting behind it. It was a lot of fun…until the day it went down a neighbor’s chimney.

Q: How do you like your eggs?
A: Over-medium.

Q: What’s your favorite holiday?
A: Thanksgiving. No presents or decorating—all you have to do is show up, sit down and eat. Plus, you get a four-day weekend.

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Expert articles
  • Shower Glass Cleaning Tips

    SAN FRANCISCO — If your shower doors have water and soap scum stains, you may think your only option is to have them replaced. However, there’s another solution that’s surprisingly simple: a dryer sheet. Believe it or not, if you put a little moisture on a dryer sheet, it’s very effective at cleaning glass, to the point where it can make it look like new. Plus, since it’s something you probably already have in the house, it doesn’t cost anything.

    There are also some things you can do to prevent shower door stains in the first place. If you’re having new shower doors installed, you can have them coated with a factory-applied “surface sealer,” which typically comes with a 10-year warranty. There are also store-bought products you can apply to your shower doors to make them more resistant to stains. You can even use Rain-X, a water repellent that’s designed for use on car windshields. While these measures won’t make your glass completely stain-proof, they will make stains and buildup easier to clean.

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Expert video tip
  • Video: An Easy Way to Remove Shower Door Stains

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: If your shower door has soap scum and water stains, you might be surprised to learn they can be cleaned using an ordinary household item. Today we’re in San Francisco with Diamond Certified Expert Contributor Jim Vaccarezza of Vaccarezza Glass to learn more.

    Diamond Certified Expert Contributor, Jim Vaccarezza: Okay. So, I’m sure we’re all familiar with soap scum and water stains on our shower doors. One of the things that I use to clean them is an anti-static-cling sheet that you put in the dryer. Believe it or not, if you put a little moisture on it and start wiping away, it is very effective at cleaning your glass, almost to the point where it looks brand new. So, it’s a great little trick. Doesn’t cost much, because I’m sure we already have one – everybody’s got some already. And it will save you a lot of time in trying to get your glass clean.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Vaccarezza Glass, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Vaccarezza Glass, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 70 VERIFIED CUSTOMERS i
Vaccarezza Glass, Inc. : Average 8.9 out of 10 based on 70 unique customer surveys of customer satisfaction.

R. B. I.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

1 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful and knowledgeable, and they can handle difficult window installation situations.

They were patient with our client and educated them on the types of windows that were required. It was a historical building and they knew what to do.

C. H.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

2 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are the go-to glass company in San Francisco.

Reasonable prices and excellent service, they are competent, professional, and all that good stuff. They are also personable.

Kathleen F.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

3 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy to use and very knowledgeable.

They were very straightforward, the pricing was good, and the communication was good. They didn't try to upsell me. It was a great experience and I would use them again.

L. B. E.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

4 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

Prices are good, fair, and the service was good.

The personal service was good. They have good customer service.

C. T.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

5 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm not really sure. It depends on who was asking. They did a good job.

They did a good job.

A. S. P.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

6 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They just did a good job.

They mounted a glass wall for us, and the job was very detail-oriented, and they didn't screw up.

Paula T.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

7 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jim is a contractor who cares.

I liked that they care.

Carole E.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

8 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and they were prompt in their delivery.

I didn't have a lot of personal contact with them. This was a shower door that went into a rental. We weren't around them much of the time, but I did see the end result and it looks good.

Lisa K.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

9 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a very good neighborhood resource.

They were responsive and thoughtful.

Chrissy C.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

10 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful, very friendly and courteous.

They were very helpful. They gave us a good recommendation on what to do with our glass.

Paul G.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

11 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good.

They were great at their job.

Laura G.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

12 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reasonably priced and they do good work.

They were reliable and economical.

Peter S.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

13 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just to use them, if you need some glass windows, they're a good company to go to.

They were responsive and they met me at one place to look at what needed to be done. They produced whatever glass I needed. I have no complaints, they did a good job.

Boris R.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

14 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing.

They know what they are doing.

Marsha M.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

15 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them not to go anywhere else for their glass. They are a one-stop shop and they have great customer service.

The timeliness of the installation

Barbara N.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

16 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable, reliable, local, and they did a wonderful job.

The quality of the work they did

Cynthia S.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

17 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were good, and it was a positive experience.

Stephen S.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

18 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable, they operate their own workshop, they explained things well. They did everything on the timetable and there were no surprises. They came in exactly with what the cost should be.

The main guy, I think his name was Steve, is a real professional. He knows his stuff very well, you can tell he's been doing this a long time. They met every expectation I had.

Joe M.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

19 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them I had very good service, I like the product and would use them again if I needed to.

I have nothing but good things to say about them. It seemed to be a small family-owned business, and they had a good product. I had to replace my gasket after a while, and they got me the right ones and mailed them out to me, and I installed them myself.

Lou D.

VERIFIED Vaccarezza Glass, Inc. CUSTOMER

20 of 70

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them they're a top-notch service. They're very hands-on, it's basically the best you can get, very knowledgeable and very cost-effective. They're really great and it's a no brainer, you don't have to go anywhere else.

Their promptness and the quality of the work, the promptness is very important. I love those people, they're top-notch. It suits our needs pretty well.

Read All 70 Survey Responses at Ratings View