Diamond Certified Company Report

Trew Tree Experts, Inc.

Diamond Certified Company Report

Trew Tree Experts, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 136 VERIFIED CUSTOMERS i

Bill C.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

1 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time, and all the work they did for us was done in an established garden area. You couldn't tell they had been here because they didn't leave a mess. They did a good job on clean up and everything.

They were out three times, and the owner himself was there all three times.

Charla P.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

2 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very professional and right on time. The clean-up was great, and he actually identified the trees needing to be removed, got the necessary permits, and then did the removal.

I think just the overall ease of the project was great.

Caroline R.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

3 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them to other people. They did a really good job and cleaned up afterwards. They did everything that needed to be done. He's a very responsible young man.

I could talk to him and explain what I wanted done. He took two trees down, and they were very careful. They were professional, did their job, cleaned up, and left.

Read All 136 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Trew Tree Experts, Inc. provides a wide range of tree services for residential and commercial clients in Napa, Sonoma, Marin, and Mendocino Counties. In addition to pruning, installing and removing all types of trees, the company has the in-house capabilities to perform stump grinding, lot and land clearing, storm damage and disaster cleanup, and more.

Owner Javad Trew says his hands-on approach to tree care has allowed him to maintain a loyal clientele base that’s quick to refer his company to others. “I put a lot of time and effort into caring for my customers’ trees, and they really respond to that. Trees don’t just provide beauty—they keep the air clean and increase property value, so I make sure I’m on top of my game whenever I’m working on them.”

As an ISA Certified Arborist, Mr. Trew is qualified to inspect and treat trees for conditions that could predispose them to failure. “There are many different tree diseases, but I have the training and experience to determine exactly what’s ailing my clients’ trees and take the necessary steps to make them better,” he says. “My goal is to ensure each tree stays healthy for a long time.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Trew Tree Experts, Inc.

COMPANY CONTACT
Service AREA

Napa County
Marin County
Sonoma County
Mendocino County

SERVICES PERFORMED

Tree Pruning & Removal
Land Clearing
Stump Grinding
Tree & Shrub Replacement
Tree & Brush Chipping

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Trew Tree Experts, Inc.

Owner Javad Trew works on a tree removal project.

Company Profile

Trew Tree Experts, Inc. provides a wide range of tree services for residential and commercial clients in Napa, Sonoma, Marin, and Mendocino Counties. In addition to pruning, installing and removing all types of trees, the company has the in-house capabilities to perform stump grinding, lot and land clearing, storm damage and disaster cleanup, and more.

Owner Javad Trew says his hands-on approach to tree care has allowed him to maintain a loyal clientele base that’s quick to refer his company to others. “I put a lot of time and effort into caring for my customers’ trees, and they really respond to that. Trees don’t just provide beauty—they keep the air clean and increase property value, so I make sure I’m on top of my game whenever I’m working on them.”

As an ISA Certified Arborist, Mr. Trew is qualified to inspect and treat trees for conditions that could predispose them to failure. “There are many different tree diseases, but I have the training and experience to determine exactly what’s ailing my clients’ trees and take the necessary steps to make them better,” he says. “My goal is to ensure each tree stays healthy for a long time.”

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Company Philosophy

"I always do what's best for my clients' trees and work hard to meet their specific needs. Safety and customer service are very important to me, so I approach every job with accountability, transparency and a dedication to quality. My motto is simple: ‘Preserving trees today for tomorrow.'"

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Trew Tree Experts, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to every job, regardless of its size. “I want my clients’ trees to be healthy for as long as possible, so I always provide them with top-quality care,” says owner Javad Trew. “My philosophy is summed up by my company’s motto: ‘Preserving trees today for tomorrow.'”

Trew Tree Experts prunes, installs, and removes all types of trees for residential and commercial clients in Napa, Sonoma, Marin, and Mendocino Counties. The company is also qualified to inspect and treat trees for conditions that could predispose them to failure, and it has the in-house capabilities to perform stump grinding, lot and land clearing, and storm damage and disaster cleanup.

Unlike tree service companies whose owners delegate project management responsibilities to less experienced employees, Trew Tree Experts provides every project with the hands-on expertise of Mr. Trew himself. “Whether I’m climbing trees and dragging bushes or overseeing the quality of the project, I’m always onsite,” he says. “My clients know I’ll be working directly with them throughout the entire process, and they really appreciate that.”

To further differentiate itself from its competition, Trew Tree Experts takes the time to educate its clients about their trees so they can make informed decisions about their long-term health. “I want to do what’s best for my clients’ trees and landscapes, so I spend a lot of time on education,” affirms Mr. Trew. “For example, I recently had a client who wanted me to cut his oak tree in half to improve his view. When I sat him down and explained that this would hurt the tree, I was able to convince him to prune it instead.”

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Industry Info

When it comes to pruning your trees, being cautious is the key to success. Most homeowners know it’s important to prune their trees, but few realize the necessity of proper technique. “Pruning is an essential part of maintaining a healthy tree, but if it’s done improperly, it can critically damage the tree and even lead to its demise,” says Javad Trew, owner of Trew Tree Experts, Inc. in Santa Rosa. “Pruning should always be done to industry standards, which is why you shouldn’t attempt to do it on your own without first learning the correct methods.”

Additionally, Mr. Trew says pruning is best performed with specific objectives in mind. “Before pruning a tree, you should know what you want to accomplish. Do you want more shade? Do you want to let in more sun or block the wind? That being said, even if your objective is to enhance your landscape, pruning should always center on preserving the health of the tree. When I prune a tree, I implement techniques like windsail reduction, which allows wind to pass more efficiently through the tree’s canopy and reduces stress on its roots and trunk.”

During a drought, take proactive steps to protect your trees from insect infestation.
While the current California drought brings concerns like water conservation and fire prevention, another issue to consider when it comes to trees is insect infestation. “When the weather is dry, beetles tend to be more of a problem, which is why a lot of California pines and firs are having issues right now,” explains Mr. Trew. “As the drought continues, it’s important for property owners to take preventative measures to maintain and protect their trees.”

As Mr. Trew explains, a tree’s susceptibility to insect infestation depends largely on its health. “A healthy tree has defense mechanisms that protect it from insect infestation, which is why beetles tend to go for trees that are already ailing,” he says. “For example, beetles usually won’t attack a healthy birch tree because they can’t sense it. However, when that tree goes into a state of stress due to drought, the cambium layer between the inner wood and the bark begins to separate, which releases an odor that the beetles pick up on and follow to the tree.”

While being proactive about tree health will minimize the threat of insect infestation, Mr. Trew says remedial measures after the fact can be just as important. “Even after the beetles have begun their attack, a tree can typically be saved if the issue is caught in a timely manner. If it’s early enough, spraying the tree will usually suffice, but if you procrastinate, you may have to remove large sections of the tree in order to save it. These beetles work quickly, so you really have to jump on it.”

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Frequently Asked Questions

Q: Do you provide emergency services?

A: Yes, I’m available 24/7 to handle emergencies. I may not be able to get an entire crew there during off-hours, but I can at least remove any safety hazards before returning later to do a final cleanup.

Q: Do you offer any ongoing maintenance programs?

A: Yes, I offer an annual maintenance program.

Q: Do you give estimates over the phone?

A: Very rarely, simply because it’s hard for me to provide an accurate estimate without actually seeing the tree. A better option is to set up an appointment so I can come to your home and perform a free assessment.

Q: Can you help me pick out trees to plant on my property?

A: Yes. There are many factors to consider when choosing a tree, including your location and whether you want something deciduous or evergreen. I can conduct an assessment of your site and make a list of feasible options so you can make an informed decision.

Q: What happens to the debris after you prune my tree?

A: I perform a thorough cleanup after every job, so nothing will be left behind. If you want, I can provide you with wood chips or firewood, which will also reduce the hauling fee.

Q: What’s the advantage of having a certified arborist onsite?

A: The biggest advantage is knowledge—a certified arborist will know how to accurately assess and service your trees in accordance with industry standards.

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SELECTED PHOTOS FROM Trew Tree Experts, Inc.

Trew Tree Experts, Inc. WEBSITE AND EXTERNAL FEED
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Diamond Certified RATINGS ON Trew Tree Experts, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 136 VERIFIED CUSTOMERS i
Trew Tree Experts, Inc. : Average 9.4 out of 10 based on 136 unique customer surveys of customer satisfaction.

Bill C.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

1 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time, and all the work they did for us was done in an established garden area. You couldn't tell they had been here because they didn't leave a mess. They did a good job on clean up and everything.

They were out three times, and the owner himself was there all three times.

Caroline R.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

2 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them to other people. They did a really good job and cleaned up afterwards. They did everything that needed to be done. He's a very responsible young man.

I could talk to him and explain what I wanted done. He took two trees down, and they were very careful. They were professional, did their job, cleaned up, and left.

Charla P.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

3 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very professional and right on time. The clean-up was great, and he actually identified the trees needing to be removed, got the necessary permits, and then did the removal.

I think just the overall ease of the project was great.

T. T.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

4 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a really professional tree company. I didn't realize there was such a thing as a truly educated tree person. I will be using them again in the next year or so without a doubt.

The knowledge and education

Maria B.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

5 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are competent and care for the trees. They actually care about them.

They are competent and caring.

Tom S.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

6 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are a great company. I usually don't do these types of things, but based on how well they did, I'm doing it.

The overall project, they were very professional.

Bill T.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

7 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a very thorough job and cleaned up after himself. He also only did what he needed to do and didn't suggest a bunch of extra things that I didn't need. He fixed the exact problem and didn't overcharge me. He has reasonable prices and was a pleasure to work with.

I think the best thing about it was the quality of his work.

Peter R.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

8 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They performed what they said they would.

They were responsive. The trees I wanted removed are now gone and the others look great.

T. P.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

9 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, timely, and knowledgeable. I have referred them to family members who needed tree services without any issues.

Their professionalism and knowledge

Irene

VERIFIED Trew Tree Experts, Inc. CUSTOMER

10 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

The knowledge of a tree professional is what they had, and they were also punctual. They got it done when they said they would.

They got the job done when they said and for the same price as the originally quoted price.

Dorothy P.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

11 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was an excellent experience. They performed as promised.

The estimate process along with the actual crew who came out

Brenda M.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

12 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that Mr. Trew is a very knowledgeable arborist. I felt like I got a very good value for my money.

Jim, I think that's his name but I'm probably wrong, is a super guy. He does great work, and his prices are good.

Gaye M.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

13 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very nice and did a great job. They cleaned up and were quick. I actually had one limb that I wanted off that was missed in the original bid, but they did it for no extra charge.

The extra work that they did showed that they really cared.

Georgia

VERIFIED Trew Tree Experts, Inc. CUSTOMER

14 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable and very conscientious.

I liked their cooperation. They do what I want to have done.

Jean B.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

15 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can count on it being quality work. He is organized and neat. I was very satisfied.

I would say the quality is what I liked best.

Millie S.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

16 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very dependable, very thorough, and he gives a great estimate. He just goes above and beyond. I'm really very satisfied.

I liked that he was honest, and they were on time. He did excellent work. I called him, and he was right out there immediately taking care of the problem. We had a tree almost crack in half on the back end of our home, so it was a time sensitive matter. Everything has been terrific. I've had no problems whatsoever.

Lee

VERIFIED Trew Tree Experts, Inc. CUSTOMER

17 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were able to take care of what we needed. They did it quickly, efficiently, and it was very helpful.

The people who came out were really friendly.

Cora C.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

18 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were just friendly, easy to talk to, and worked within my budget.

They were just friendly, easy to talk to, and worked within my budget.

Clyde K.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

19 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their dependability and knowledge, they are very knowledgeable, and they did what they said they would do.

Nothing specific

Ken G.

VERIFIED Trew Tree Experts, Inc. CUSTOMER

20 of 136

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them already.

Good job at the right price, they cleaned up and did exactly what I requested.

Read All 136 Survey Responses at Ratings View