Diamond Certified Company Report

Tree Wise

Diamond Certified Company Report

Tree Wise

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i

Erik M.

VERIFIED Tree Wise CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were amazingly quick and made the whole process very easy.

They made everything super simple for us.

Dave O.

VERIFIED Tree Wise CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They helped us plant and trim, job well done.

They were really knowledgeable about the best placement and how to actually trim.

Larry M.

VERIFIED Tree Wise CUSTOMER

3 of 82

Quality 9
9 10
Loyalty Yes
CRITIQUE

Good quality service, good people, they showed up on time, and they did a quality job.

The quality work that they did

Read All 82 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Darrell Wise, Owner

Tree Wise provides a wide range of tree services for residential clients throughout Alameda and Contra Costa Counties. In addition to pruning and pollarding existing trees, planting new trees, and removing hazardous trees and stumps, the company has the in-house capabilities to offer consultation services like safety evaluations and value appraisals.

Owner Darrell Wise says Tree Wise’s personalized approach to tree work has allowed the company to develop a loyal clientele base and remain a trusted figure in its community. “Our customers know they’re going to get personal service from everyone who works here, from the technicians to the management. If they ever have an issue, they can come to me directly and I’ll deal with it immediately.”

Tree Wise works on one project at a time so it can ensure the best possible results, and Mr. Wise personally supervises each job to confirm the work adheres to his high standards. “We’re committed to providing service that’s above and beyond what is expected of us,” he says. “Our job is to make sure our clients get the most value for their money and receive high-quality service that protects the beauty of their trees for many years.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Tree Wise

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
Alamo
Danville
San Ramon
Dublin
Pleasanton
Livermore
Blackhawk
Diablo
Orinda
Lafayette
Moraga
Pleasant Hill
Walnut Creek

SERVICES PERFORMED

Tree Service
Hazardous Tree & Stump Removal
Pruning & Pollarding
Tree Planting
Tree Consultations
Health Assessments
Arborist Reports for Municipalities and Home Sales
Tree Selection Recommendations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Tree Wise

A Tree Wise technician works on a client’s tree.

Company Profile

Tree Wise provides a wide range of tree services for residential clients throughout Alameda and Contra Costa Counties. In addition to pruning and pollarding existing trees, planting new trees, and removing hazardous trees and stumps, the company has the in-house capabilities to offer consultation services like safety evaluations and value appraisals.

Owner Darrell Wise says Tree Wise’s personalized approach to tree work has allowed the company to develop a loyal clientele base and remain a trusted figure in its community. “Our customers know they’re going to get personal service from everyone who works here, from the technicians to the management. If they ever have an issue, they can come to me directly and I’ll deal with it immediately.”

Tree Wise works on one project at a time so it can ensure the best possible results, and Mr. Wise personally supervises each job to confirm the work adheres to his high standards. “We’re committed to providing service that’s above and beyond what is expected of us,” he says. “Our job is to make sure our clients get the most value for their money and receive high-quality service that protects the beauty of their trees for many years.”

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Company Philosophy

“We want our customers to love their experiences so much that they call us back in the future and refer us to their family and friends, so we always show up when we say we’re going to show up, do a first-class job for the price we quoted, and leave behind beautiful trees and clean landscapes.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For Tree Wise, the best way to keep customers satisfied is to provide streamlined communication and service throughout every step of every project. “Unlike a lot of larger tree service companies, we provide our clients with a single point of contact,” says owner Darrell Wise. “As the owner-operator, I personally handle everything from the initial consultation to the hands-on work, so it’s easy for customers to get in touch with me and get their needs met.”

Tree Wise has been providing tree services for residential clients throughout Alameda County since 1993. The company has the in-house capabilities to handle everything from pruning and planting to hazardous tree and stump removal, and it’s also qualified to offer consultation services like value appraisals and safety evaluations.

Unlike tree service companies that lack up-to-date expertise and are forced to limit their services as a result, Tree Wise prioritizes staying current with ongoing industry training. “The tree service field is constantly evolving, so it’s important for professionals to keep updated on the latest methods and tools,” says Mr. Wise. “My employees and I do this by regularly attending nationally recognized classes and conferences.”

Another distinguishing attribute of Tree Wise is its ability to assist with tree selection and installation. “We help our clients choose the right trees for their landscapes, determine the best locations for planting and make sure the trees are properly installed,” explains Mr. Wise. “Our customers can rest assured that their trees will be happy and healthy for many years.”

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Industry Info

To ensure the health of your trees, make proper maintenance a priority.

Whether you choose to do your own tree maintenance or have it professionally done, it’s important to observe correct procedures. “In general, trees should be cared for on a two- to five-year cycle, but it varies depending on the type of tree,” says Darrell Wise, owner of Tree Wise in Danville. “To ensure proper service intervals, it’s best to consult a certified arborist for your maintenance needs.”

Thanks to the mild Bay Area climate, tree pruning can be done year-round. However, there are some exceptions, as well as some tips to keep in mind:

  • Pine trees should only be pruned during cooler times of year.
  • Fruiting and flowering trees are easier to prune when they aren’t fruiting and flowering, so it’s best to wait for the offseason.
  • Trees with heavy branches and/or foliage should be pruned before the winter storms come. Don’t wait until the last minute, as tree service companies tend to get very busy in the fall.
  • If you have a problem with one of your trees or think it’s unsafe, have it assessed by a certified arborist.

In addition to pruning your trees, Mr. Wise says it’s important to water them correctly. “Generally speaking, all mature trees are somewhat drought-tolerant, but certain varieties will fare better with regular watering, such as birch, redwood and sycamore. However, the opposite is true for native California oak trees, which have adapted to the dry summer conditions. Keep in mind that your trees’ water needs can change due to environmental factors and the location they’re planted in. Consult a certified arborist if you think your trees are being under- or over-watered.”

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Frequently Asked Questions

Q: How often does my tree need to be pruned?
A: Every two to four years, depending on the type of tree.

Q: When is the best time of year to have my trees pruned?
A: Due to the mild climate in the Tri-Valley area, we can prune trees at any time of year.

Q: What type of pruning method do you use?
A: We use the thinning method, which consists of selectively removing branches to maintain the size and natural shape of the tree.

Q: Do you transplant trees?
A: No, because it’s not good for the trees. Most transplanted trees die within three to five years of being relocated.

Q: What’s the difference between a consultation and an estimate?
A: A consultation is an appointment for troubleshooting a problem or assessing a situation, whereas an estimate is a request for a price for service. The problem with getting an estimate is you may not know what type of service your tree needs. For this reason, we prefer to do consultations.

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SELECTED PHOTOS FROM Tree Wise

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Darrell Wise

Expert CONTRIBUTOR PROFILE
  • Darrell Wise is owner of Tree Wise, a Diamond Certified company. He can be reached at (925) 838-8733 or by email.

Darrell Wise: Out on a Limb

By James Florence, Diamond Certified Resource Reporter

DANVILLE — Disenchanted by his job as a delivery driver, Darrell Wise finally found the professional fulfillment he sought by going out on a limb. “Basically, I hated my job, so my wife suggested that I go back to school,” he explains. “That had been the plan when we first got married, but once we had kids and a mortgage, it seemed a lot less plausible. Eventually, I took her advice and enrolled at a local college. I decided to study horticulture, mainly because it sounded easy and interesting. It ended up being a lot more challenging than I expected, but I really enjoyed it and eventually earned a degree. After graduating, I wanted to put my degree to good use, so I started a tree service.”

Today, as owner of Tree Wise, Darrell appreciates the sense of fulfillment his revitalized career provides. “I love everything about what I do, from working outside to feeling the satisfaction of keeping my customers’ trees healthy. I also like being my own boss, and I take pride in having built a profitable business from the ground up. I was always meant to be self-employed—it just took me a while to realize it.”

Born and raised in the East Bay Area, Darrell resides in Danville with his wife, Joan. Outside of work, he enjoys a variety of pastimes, from reading to woodwork. “I’m an avid reader of everything from murder mysteries to historical biographies,” he details. “I also enjoy woodwork—I often make tables and other pieces with the wood harvested from tree removals.” Darrell also enjoys taking regular trips to Hawaii, as well as spending time with family. “Joan and I have two children and 10 grandchildren, so family time is big with us.”

In his life and career, Darrell espouses the practicality of honesty. “My number one philosophy is, ‘Be honest,’” he explains. “Besides being the morally correct way to live and work, it’s also a lot more practical. Lies have a tendency to get out of control, and a liar usually has to keep making up more lies just to keep his story straight. Frankly, it’s just a lot easier to be honest—plus, you sleep better at night.”

When asked the first thing he’d do if he were to retire tomorrow, Darrell says he’d stay busy. “If I had my way, I’d sell everything I have and move to Maui, but I’m not sure my wife would be on board with that. Most of all, I’d need to find ways to occupy my time. I’m the kind of person who likes to stay busy, so I wouldn’t do well just sitting around all the time.”

Ask Me Anything!

Q: Reality TV or documentaries?
A: Documentaries.

Q: What’s your favorite holiday?
A: Thanksgiving. It’s a lot like Christmas, but a whole lot less work.

Q: If you could time travel, would you go to the past or the future?
A: The future. I’d love to see what my grandkids are going to inherit.

Q: Music or talk radio?
A: Talk radio, as long as it’s good talk radio. These days, that’s getting harder and harder to find.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon, eggs and toast—your basic, all-American breakfast.

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Expert articles
  • The Truth about Transplanting

    DANVILLE — If you have a tree on your property that’s overgrown or in the way, you may have considered transplanting it. However, few people realize that tree transplanting is rarely successful—in most cases, it’s just an expensive way to kill a tree.

    The reason transplanting so often fails is due to the irreparable damage it does to a tree’s root system. Since a tree’s root system is typically three times the width of its canopy, large trees often have root systems several hundred feet in diameter. Not surprisingly, trying to keep all those roots intact during transplantation is near impossible, and the subsequent damage sustained by a transplanted tree often ends up being fatal. While it is technically possible to safely transplant a mature tree, doing it correctly is extremely expensive—for example, transplanting a mature oak tree usually takes more than a year and can cost up to $200,000!

    However, as is often the case in horticulture, there are some exceptions to the rule. One is mature olive trees, which are routinely transplanted and, although they sometimes fail, often do quite well. Another exception is palm trees, which can be easily transplanted even when fully mature. Outside of these two exceptions, transplanting a mature tree probably isn’t a good idea.

    If your motivation for transplanting is to fill a space elsewhere on your property, consider purchasing a new tree at your local nursery instead. The good news is your replacement tree doesn’t have to be a mere sapling—in fact, nurseries sell new trees as large as 20 feet tall. Since its root system will be fully intact, you’re much more likely to have success transplanting a nursery-bought tree than a fully mature one on your property.

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Expert video tip
  • Video: The Truth about Transplanting

    Complete Video Transcription:

    DANVILLE — Host, Sarah Rutan: If you’re thinking about transplanting a tree on your property, you might want to consider a different option. Today we’re in Danville with Diamond Certified Expert Contributor Darrell Wise of Tree Wise to learn more.

    Diamond Certified Expert Contributor, Darrell Wise: Here at Tree Wise, one of the common questions we get is, “Can I transplant my mature tree?” The simple answer is, “No.” But in horticulture there are always exceptions to the rules. If you want to transplant a mature tree, you’re going to have to dig a huge root ball out of your yard, usually with heavy equipment. You’re going to end up spending thousands of dollars to move that tree, and there’s a good chance you’ll have a dead tree at the end.

    But as I said, in horticulture there’re always exceptions. Now, full-size olive trees are routinely replanted. And they do quite well, although some do fail. Also, palm trees can be transplanted maturely very easily. But other than those 2 exceptions, it’s better to just go down to the nursery and buy the biggest tree you can afford and put it in the ground.

    The problem with transplanting trees is you’re going to lose most of the root ball. Once trees have been in the ground for a year or two, those roots spread out tremendously. And the problem with digging up the tree is you think you’ve got a big root ball, but, in fact, your shovel has gone through the little tiny roots that absorb the nutrients and water from the soil. So, when you transplant it, there’s not a root system to absorb those chemicals and water. Where if you go down to the nursery and buy a tree, you’re going to get 100% of that root ball in the container. So, when you transplant it, you’re going to have very successful results with transplanting nursery stock versus transplanting mature trees.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Reports at experts.diamondcertified.org.

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Tree Wise WEBSITE AND EXTERNAL FEED
  • Tree Wise SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.treeys.com
Diamond Certified RATINGS ON Tree Wise
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 82 VERIFIED CUSTOMERS i
Tree Wise : Average 9.3 out of 10 based on 82 unique customer surveys of customer satisfaction.

Erik M.

VERIFIED Tree Wise CUSTOMER

1 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were amazingly quick and made the whole process very easy.

They made everything super simple for us.

Dave O.

VERIFIED Tree Wise CUSTOMER

2 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They helped us plant and trim, job well done.

They were really knowledgeable about the best placement and how to actually trim.

Josh M.

VERIFIED Tree Wise CUSTOMER

3 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual, and they cleaned the house.

The boss who was working

Carol M.

VERIFIED Tree Wise CUSTOMER

4 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable, and you should use them.

The fact that he's a Certified arborist

Bob S.

VERIFIED Tree Wise CUSTOMER

5 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job, they come in on time, and they get out.

Very efficient, friendly, and that was about it.

Terry H.

VERIFIED Tree Wise CUSTOMER

6 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came in and got the job done.

They were fast and efficient.

Janet K.

VERIFIED Tree Wise CUSTOMER

7 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them. They're very competent, they know what they're doing, and Darrell is always honest in his opinions. He doesn't try to pad anything. If you get an estimate and then don't want the work done, he doesn't push you to do it. I trust what he says about our trees to be the correct opinion.

That they're an expert in what they do, since Darrell has been doing the trees, we've never had any problems. He's always prompt with his response to your calls or emails.

Kevin D.

VERIFIED Tree Wise CUSTOMER

8 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

Pricewise, I found them to be competitive, and they answered my questions. Overall, I am very satisfied.

I think Darrell takes his time, explains to you what he is going to do, and he gives you alternatives.

Leann J.

VERIFIED Tree Wise CUSTOMER

9 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner was very hands-on. His crew was very polite and knowledgeable. I was satisfied.

Just the overall experience as a whole

John S.

VERIFIED Tree Wise CUSTOMER

10 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work, and their clean up is excellent.

I liked the fact that they came out. They do the job, they're very careful about other plants, and they clean up extremely well.

Nicole H.

VERIFIED Tree Wise CUSTOMER

11 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I have already recommended them a couple of times.

They were really knowledgeable.

Donald R.

VERIFIED Tree Wise CUSTOMER

12 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have told other people about them and tell them to hire them. They take out their trash, and they are very good. Other people leave stuff around. They come out, they take it, and it is gone. They have been doing our tree for 8 or 10 years now.

They tell you when they are coming out, and they get the job done. They are a good company, and they are very good about keeping us informed about what they are doing.

Al G.

VERIFIED Tree Wise CUSTOMER

13 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were punctual, reliable, and they did a nice job. They cleaned up properly. I have no complaints.

They came out, gave an estimate, and they did what they were supposed to do. It was easy to deal with them.

Claire R.

VERIFIED Tree Wise CUSTOMER

14 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, and they did a great job

They did a great job, and it seemed reasonable.

Chris S.

VERIFIED Tree Wise CUSTOMER

15 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very knowledgeable, very personable, and he wants to make sure he gets it right the first time. He discusses the job before he starts and during the process to make sure he gets it right.

He does a great job, he really does.

Emma C.

VERIFIED Tree Wise CUSTOMER

16 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very knowledgeable.

Their skills

Rich L.

VERIFIED Tree Wise CUSTOMER

17 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good. Use them. I don't know.

The service was done correctly.

Anna N.

VERIFIED Tree Wise CUSTOMER

18 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd just let them know that they did a great job trimming my trees this year. They're a little pricey, but I look at it this way; I know what they're doing, and they do a good job.

They're on time. They do all of the clean up and stuff like that.

Bill O.

VERIFIED Tree Wise CUSTOMER

19 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the guys who came out. They were very good at what they did. They cleaned up really well and achieved what we were looking to achieve.

They got the job done.

Jeff S.

VERIFIED Tree Wise CUSTOMER

20 of 82

Quality 10
10 10
Loyalty Yes
CRITIQUE

I used them at my old house for years, and now I use them at my new house. I've been using them for 10 years now, and they're always on time. They left everything clean, in shape, and my trees looked great. I have nothing bad to say about them.

They told me what they were going to do, and they did it on time and in full.

Read All 82 Survey Responses at Ratings View