Diamond Certified Company Report

Toupin Construction Corporation

Diamond Certified Company Report

Toupin Construction Corporation

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 79 VERIFIED CUSTOMERS i

Lily J.

VERIFIED Toupin Construction Corporation CUSTOMER

1 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I had a great experience with them

The communication, the quality, and the time frame that they worked within

Tom G.

VERIFIED Toupin Construction Corporation CUSTOMER

2 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good, and I have been using them for years.

I like their work, their attitudes, and their people.

Carol R.

VERIFIED Toupin Construction Corporation CUSTOMER

3 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are top-notch in every way. They stand behind their work, and their employees are experienced. They pay a visit every day to the jobsite to inspect the quality of their workers. They stand behind their work long after the job is completed. They even came over 7 years after the job was completed to take care of something.

They have experienced workers who have been with them 18 or 20 years, which says a lot.

Read All 79 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tim and Pam Toupin, Owners

Toupin Construction Corporation remodels kitchens and bathrooms, renovates living spaces, and provides a variety of general construction services for residential clients throughout Contra Costa County. The company has the in-house design capabilities to create remodeling plans that reflect its customers’ specific needs and budgets, and it prides itself on performing custom work and never doing the same thing twice.

Owners Tim and Pam Toupin say Toupin Construction Corporation’s value-driven approach to remodeling has been a crucial factor in its success. “Remodeling a home can be expensive, so we make sure our clients get the best possible value for their investments. Our process is very efficient, and since we focus so heavily on quality control, our customers know their results are going to last for many years.”

Toupin Construction Corporation communicates with its clients during each phase of their remodeling projects so they know exactly what to expect. “Communication is a big thing with us—it reminds our clients that they’re an important part of the process,” says Tim. “We make 42”x 36” blueprints that are attached to the wall for the crew and customers to see daily, and by making nightly phone calls, we’re able to stay on top of our clients’ questions, explain the next day’s goals and objectives, and ensure their continued satisfaction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Toupin Construction Corporation

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Kitchen & Bathroom Remodels
Full Home Remodels
Home Renovations
Custom & KraftMaid Cabinets
Countertop Replacement
Tile Flooring
Home Design Consultant
Design Manager
Carpentry
Electrical
Plumbing
Masonry
Window Installation
Decks
Fences
Design/Build Services

BRANDS Supported
  • KraftMaid

  • Milgard

  • Quick-Step

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Toupin Construction Corporation

Toupin Construction Corporation remodeled this kitchen.

Company Profile

Toupin Construction Corporation remodels kitchens and bathrooms, renovates living spaces, and provides a variety of general construction services for residential clients throughout Contra Costa County. The company has the in-house design capabilities to create remodeling plans that reflect its customers’ specific needs and budgets, and it prides itself on performing custom work and never doing the same thing twice.

Owners Tim and Pam Toupin say Toupin Construction Corporation’s value-driven approach to remodeling has been a crucial factor in its success. “Remodeling a home can be expensive, so we make sure our clients get the best possible value for their investments. Our process is very efficient, and since we focus so heavily on quality control, our customers know their results are going to last for many years.”

Toupin Construction Corporation communicates with its clients during each phase of their remodeling projects so they know exactly what to expect. “Communication is a big thing with us—it reminds our clients that they’re an important part of the process,” says Tim. “We make 42”x 36” blueprints that are attached to the wall for the crew and customers to see daily, and by making nightly phone calls, we’re able to stay on top of our clients’ questions, explain the next day’s goals and objectives, and ensure their continued satisfaction.”

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Company Philosophy

“We want our clients to enjoy their remodeling projects from start to finish, so we guide them every step of the way and give them opportunities to make informed decisions that benefit the overall efficiency of the work. Through our well-managed process, we deliver on our promises and bring each client’s vision to life.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Toupin Construction Corporation, the most effective way to keep customers happy is to communicate with them throughout each phase of their projects. “We understand that remodels can be stressful, so we keep our clients well-informed so they feel comfortable from start to finish,” says co-owner Tim Toupin. “They’re an integral part of our process, so we make sure to call them every night to tell them what was done that day and what’s going to happen the next day.”

Toupin Construction Corporation has been remodeling kitchens and bathrooms, renovating living spaces, and providing general construction services for residential clients throughout Contra Costa County since 1977. The company utilizes its design capabilities to create remodeling plans that adhere to its customers’ needs and budgets, and it also has the training and equipment to perform water damage restoration work.

Unlike less experienced construction firms that rely on subcontractors or outside companies to perform certain work, Toupin Construction Corporation has the knowledge and experience to handle every aspect of its clients’ projects in-house. “I’m a trained carpenter, so I know how to build homes from the ground up, and I’ve cross-trained my employees so we can do everything ourselves,” says Mr. Toupin. “We don’t need to hold up a job because something unexpected happens and we have to bring in a subcontractor—we have the skills and expertise to stay onsite until the work is done.”

Ultimately, Mr. Toupin sees Toupin Construction Corporation’s ability to guide its clients through every part of the construction process as one of its most important attributes. “We’ve been giving our clients honest advice and suggestions for four decades, and we hold their hands until the very end of their projects,” he says. “Our work and service makes them happy and grateful, and that makes us proud.”

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Industry Info

When it comes to working with a remodeling contractor, look for one that offers innate value that improves the quality of your home.

When shopping for a remodeling company, it’s tempting to be swayed by magazine-quality pictures of beautifully finished jobs, but experts know what really counts is what lies beneath the surface. According to Tim Toupin, co-owner of Toupin Construction Corporation in Walnut Creek, there are many underlying aspects to remodeling that homeowners don’t see and often don’t even know to ask about.

“In the past, a lot of homes were built with galvanized pipes, so when a kitchen remodeler only replaces some of a home’s original piping with new copper piping, the copper pipes are still being fed with water from old, rusty galvanized pipes,” he explains. “Quality remodeling contractors go a step further by taking the pipe all the way down to the main and replacing it whenever possible.”

Mr. Toupin adds that improving the quality of the air and water in your home also impacts how long the remodel will hold up, which provides additional benefits beyond a beautiful living space. “Anyone can build a house that will last past warranty, but only the best companies install products that will outlive their life expectancy and improve the overall quality of the home.”

Those products may include specialty products built for construction in earthquake-prone locations like the Bay Area. “You might choose a tile that’s strong and colored all the way through, but if you glue it to the floor and an earthquake happens, cracks can transfer through the floor into the tile,” says Mr. Toupin. “However, if your contractor uses a decoupling membrane, those cracks won’t happen. Contractors can also use specialty grout that’s two parts resin—it costs a little more upfront, but it’s not porous, it doesn’t absorb smells or liquids and it won’t stain, which means it’ll last longer and look better for the life of the home.”

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Frequently Asked Questions

Q: How long will it take to complete my project?
A: It depends on a variety of factors, but we can give you an estimated completion date. Regardless of how long it takes, we’ll be on the job every day until it’s finished. If there are any issues to deal with, we’ll communicate them to you so you understand why there’s a delay. Also, it’s important to remember that if you make changes to the project, it can add to the timeline.

Q: Will you communicate with me throughout my project?
A: Yes. If you have technical questions or just want to know what’s happening the next day, we’ll be able to answer those for you. In fact, we’ll call you every night to tell you who will be in your home and what type of work they’ll be doing.

Q: Do you offer design services?
A: Yes, we use 3-D renderings, CAD products and hand-sketched renderings to come up with designs for our clients’ projects. We also have an in-house design manager who can meet with you in our office or at your home.

Q: What types of materials do you use?
A: We use the best materials and products for the job. We have a lot of experience, so we know what works and what doesn’t for certain situations. For example, we know what type of taping mud flows better off the trowel and what type of paint covers and holds up the best. We could use paint that costs $10 a gallon and it would look great for a few years, but we use paint that costs $70 a gallon instead because it’s beautiful and designed to last for 40 years. We never take shortcuts when it comes to materials.

Q: Can you build handicap-accessible bathrooms?
A: Yes, we can install accessibility features like grab bars and barrier-free showers. We empathize with what many of our clients are going through—some of them are in their 70s and 80s and want to have nice houses where they can live for the rest of their lives, and that includes having safe bathrooms.

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SELECTED PHOTOS FROM Toupin Construction Corporation

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Tim Toupin

Expert CONTRIBUTOR PROFILE
  • Tim Toupin is owner of Toupin Construction Corporation, a Diamond Certified company. He can be reached at (925) 269-4831 or by email.

Tim Toupin: Builder for Life

By James Florence, Diamond Certified Resource Reporter

WALNUT CREEK — Tim Toupin has been building for his entire life, to the point where it has become a fundamental part of his identity. Even when a serious illness threatened to take it all away, he found a way to hold on to the life and livelihood he cherished. “I got started in construction when I was 12 years old, sweeping up houses on a new track development for three dollars apiece,” he remembers. “Soon after, I started working for a journeyman carpenter who lived down the street from me. At age 18, I joined the carpenters union, during which time I worked on some very high-end homes and even built my own house. At age 29, I got my contractor’s license and started buying, remodeling, and reselling properties. I’ve always enjoyed the challenge of working on an older home and making it new while maintaining its original integrity.”

In 2008, after many successful years as a builder, Tim was diagnosed with multiple myeloma, a deadly form of blood cancer. Fortunately, thanks to a stem cell transplant, he survived. However, since he lost his ability to perform hands-on construction work, Tim’s professional future was left uncertain. “After I was diagnosed, I thought I’d have to close my business,” he says. “One day, my crew approached me and asked if there was any way we could keep it together. So, I put some lead men in charge and we continued. Thanks to their efforts and good work, the business is still going strong today.”

Today, as owner of Toupin Construction, Tim says his favorite part of his job is working with his team. “The quality of our crew gives us a great edge in our industry. I have the best tile setter around, as well as a great plumber, an outstanding electrician, an excellent carpenter and an incredible designer, just to name a few. They’re all really good people who perform at a high level.”

A resident of Moraga (where he lives with his wife, Pam), Tim devotes the bulk of his free time to being with family. “Pam and I have four children and six grandchildren who we love spending time with, whether we’re getting together for Sunday game night or going on vacation to Disneyland. Two of our grandchildren ride around with us to jobsites, just like our children did when they were kids.” Tim also enjoys going to the movies and spending the occasional weekend in Reno.

In regard to his life and career, Tim espouses the importance of family values. “Years ago, I went on a field trip with my daughter and realized I was the only man on the trip—all the other fathers were working. From that point on, I started paying my men to go on field trips with their kids. I just really believe in taking care of my employees and making sure they have enough time to invest in their families. In fact, I think of my crew as part of my family. My wife and I regularly attend quinceañeras and baptisms for our employees’ children, and we also do fishing trips and trips to Las Vegas with the entire crew. We just have a really wonderful family dynamic.”

Looking back on his four decades as a builder, Tim feels nothing but gratitude. “When I was diagnosed 10 years ago, the hardest part was not being able to get up every morning and go to work with my crew. Today, I may walk with a cane, but I’m still out there visiting jobsites and overseeing things. I’m just grateful that I’m still able to be involved in building, and I’ll continue to be as long as I’m able.”

Ask Me Anything!

Q: Do you collect anything?
A: Old tools.

Q: What’s your favorite movie?
A: “Forrest Gump.”

Q: What’s your favorite snack?
A: Ice cream.

Q: If you could time travel, would you go to the past or the future?
A: The future. I’d really love to see what science does next. I truly believe the world is gradually becoming a better place, despite the way it often appears. There’s a lot of bad out there, but there’s a lot of good, too, and it’s getting better every day.

Q: What’s your favorite holiday?
A: Christmas. We have wonderful company Christmas parties for our employees, clients and vendors. We have a photo booth, a Santa Claus who gives out gifts, and crafts and activities for the kids. It’s one of my favorite events of the year.

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Expert articles
  • The Benefits of Epoxy Grout

    WALNUT CREEK — If you’re having your bathroom re-tiled, you have two primary choices for grout: cement or epoxy. Cement is the traditional style of grout—it’s inexpensive and easy to work with. Epoxy grout, on the other hand, is very expensive and difficult to work with. In fact, it costs about three times as much as cement grout and takes three times as long to install. However, despite the substantial increase in price and labor, epoxy grout is well worth the extra investment.

    While cement grout may be inexpensive and easy to work with, it has some key drawbacks. In particular, cement grout is porous, which makes it prone to staining and discoloration. Worse still, this porous character causes the grout to readily absorb bacteria, which can lead to foul odors. For this reason, cement grout can compromise the integrity of a new tile installation in a surprisingly short amount of time.

    In contrast to cement grout, epoxy grout is a resin-based product that offers superior durability. Since it’s non-porous, it’s practically stain-proof and won’t absorb bacteria. It also does a better job of locking in the tiles so they don’t become loose over time. Overall, epoxy grout will ensure your tilework stays looking and functioning its best for decades. Considering the amount of money you’re paying to re-tile your bathroom, it only makes sense to invest a bit extra for a grout that will go the distance.

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Expert video tip
  • Video: The Epoxy Grout Advantage

    Complete Video Transcription:

    WALNUT CREEK — Host, Sarah Rutan: If you’re having your bathroom re-tiled, consider investing in a grout product that will outperform most others. Today we’re in Walnut Creek with Diamond Certified Expert Contributor Tim Toupin of Toupin Construction Corporation to learn more.

    Diamond Certified Expert Contributor, Tim Toupin: Something my company’s been using for the past 15 to 20 years is SPECTRALOCK epoxy grout. It’s a superior product in so many ways, but it’s also much more expensive. It’s up to ten times the cost of the material. A bathroom of regular grout might cost $20 to $30 where in this case it’s up to $300. It takes three to four times longer to do and is the reason that most contractors won’t even go near the product. It’s just too much labor. And unless you’ve done a lot of it, it can take even longer.

    It’s hard to work with. It takes a lot of time for that. But once you learn the system and once you use it, your customers will always have products where the bacteria and the germs don’t penetrate the grout, where the grout never changes color, where the grout locks tiles in so they don’t become loose. I haven’t had a loose tile on my jobs for over 20 years. It never changes color.

    You know, the problem with a lot of grouts that are porous, they take bacteria in and its smell and odors in. And then people will seal over that. And as the seal breaks, those old odors, those old bacterias from years ago just come through. It’s just, you know, a bad system. Epoxy grout is the reason that tile works now. Tile is a great product and very popular, but epoxy grout is definitely worth the extra time.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Diamond Certified RATINGS ON Toupin Construction Corporation
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 79 VERIFIED CUSTOMERS i
Toupin Construction Corporation : Average 9.5 out of 10 based on 79 unique customer surveys of customer satisfaction.

Lily J.

VERIFIED Toupin Construction Corporation CUSTOMER

1 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I had a great experience with them

The communication, the quality, and the time frame that they worked within

Leon L.

VERIFIED Toupin Construction Corporation CUSTOMER

2 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that not only is the quality is good, but it shows. The boss is here every day, they are on time, and they clean up every day. Their work is excellent.

I would give them a "10+". I liked the quality.

Martha R.

VERIFIED Toupin Construction Corporation CUSTOMER

3 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They kept me very informed about when they would or wouldn't be there and what type of work would be done. They were also very professional, and they cleaned up the work-site well. They did a very professional job.

How nice they all were and the quality work that they did

Candice W.

VERIFIED Toupin Construction Corporation CUSTOMER

4 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. I liked that I was able to get really good advice for a surrounding project, good design advice. They were always there when they were scheduled to be and did what the said they would.

They were able to follow through.

Alice G.

VERIFIED Toupin Construction Corporation CUSTOMER

5 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very nice job, and I appreciated what they did.

I liked their design service, the convenience, and the workmanship was great.

Doug T.

VERIFIED Toupin Construction Corporation CUSTOMER

6 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their work is wonderful. They are totally dependable and easy to work with.

Their work is wonderful. They are totally dependable and easy to work with.

Ron Z.

VERIFIED Toupin Construction Corporation CUSTOMER

7 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing, and they have fair pricing and good workers.

Just the overall excellence of their work

Walt M.

VERIFIED Toupin Construction Corporation CUSTOMER

8 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to a lot of people over the last 10 years. The best thing is that they will finish the job and you will be very pleased with it. They have an in-house liaison who takes charge of your project after they finish, so once it is done, you can call at any time and someone will be there within 24 hours to check it out and schedule a repair, even if it is not their fault.

I think it is their family orientation, as they treat all of their clients like family.

Dale S.

VERIFIED Toupin Construction Corporation CUSTOMER

9 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them, they are great.

They were on time, they did what they said they were going to do, and they make everything right. Their follow-up is excellent, and the quality of their work is professional. They give accurate quotes. They are not the cheapest, but they do excellent work. I have never regretted any of the work they have done for me.

Nancy G.

VERIFIED Toupin Construction Corporation CUSTOMER

10 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that he has a designer on staff who can really help.

Their creative ideas

Alan P.

VERIFIED Toupin Construction Corporation CUSTOMER

11 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy to use them again.

They did pretty much everything they said they were going to do when they said they were going to do it and at the price they said they would do it for.

Joni B.

VERIFIED Toupin Construction Corporation CUSTOMER

12 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

A lot, but overall, they are reliable, honest, and very good at what they do.

We were completely satisfied with the expertise that we had.

Janice D.

VERIFIED Toupin Construction Corporation CUSTOMER

13 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

They were great to work with.

Ana G.

VERIFIED Toupin Construction Corporation CUSTOMER

14 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the most honorable company. They are really honest and they care. They do what they promise, and I have had no qualms about it.

I would give them an "11'. They came out, they measured, and they had a consultation with me. They brought samples, and they accommodated me because of my age. They did it exactly how I wanted it done.

Bonnie S.

VERIFIED Toupin Construction Corporation CUSTOMER

15 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They quickly respond to the needs of the customer, and the job was done faster than expected. They were professiona,l and the staff was kind and helpful. They answered any questions that I had.

The results were so much faster and a better result than I had hoped for.

Jim B.

VERIFIED Toupin Construction Corporation CUSTOMER

16 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are just the best. They are experienced, reliable, efficient, and the communication is great. Tim keeps us informed about everything.

Tim, he is the nucleus of the group, and he hires really good people as well.

Yvonne O.

VERIFIED Toupin Construction Corporation CUSTOMER

17 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that I appreciated the way they called the night before to tell me when they were coming and who would come the following day to follow up.

Just the way they operate

Diane Z.

VERIFIED Toupin Construction Corporation CUSTOMER

18 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job, and they came back when I had a problem.

The job

Bob K.

VERIFIED Toupin Construction Corporation CUSTOMER

19 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very superior. They are fair, but expensive. They do good quality work.

The people who work for them are qualified and experts in the field. They do what they say they will do, and they clean up.

Lisa L.

VERIFIED Toupin Construction Corporation CUSTOMER

20 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a mom and pop shop. They try their best to do honest work, and they are good to their word.

The people, I guess, they are pretty friendly.

Read All 79 Survey Responses at Ratings View