Diamond Certified Company Report

Top Priority Roofing, Inc.

Diamond Certified Company Report

Top Priority Roofing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i

Tamra W.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

1 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they fixed my problem quickly

They were friendly, clear and fast.

Betty H.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

2 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just really great and takes care of everything and sees the problems that are really there and they address and they don't take shortcuts.

Their honesty

Peg B.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

3 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the price was good and competitive and the professionalism, they were so patient to explain everything and they took pictures of the roof and they showed up for the problem areas.

The friendliness, they were very friendly.

Read All 13 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

David Drowty, Owner

Top Priority Roofing, Inc. installs, repairs, and restores roofs for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on all types of roofing systems, from standing seam and sheet metal to thermoplastic polyolefin (TPO) and composition shingle, and it’s also qualified to install seamless gutters, repair storm damage, and more.

Owner David Drowty says Top Priority Roofing’s ability to handle a wide range of roofing issues has been a key factor in its success. “Since we’re experienced in so many different types of roofs, we can resolve a lot of roofing concerns right on the spot. We want every customer to feel comfortable knowing we’re the first and last company they need to call.”

Top Priority Roofing emphasizes clear communication in every aspect of its work, from keeping clients informed about scheduling changes to educating them about maintenance steps that will extend the lifespans of their roofs. “Our goal at the beginning of each project is to ensure the client gets exactly what they want, and communication is an important part of that,” says Mr. Drowty. “They really appreciate how closely we work with them throughout the process.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Top Priority Roofing, Inc.

COMPANY CONTACT
Service AREA

Butte County
Napa County
Sacramento County
Solano County
Yolo County
San Francisco County
Alameda County
Contra Costa County
Santa Clara County

SERVICES PERFORMED

Roof Installation, Repair & Restoration
Seamless Gutters
Storm Damage Repair
Standing Seam, Sheet Metal, Flat, TPO, PVC & Composition Shingle Roofs

BRANDS Supported
  • GAF

  • GE

  • Tropical

  • CertainTeed

  • Owens Corning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Top Priority Roofing, Inc.

A Top Priority Roofing technician works on a client’s roof.

Company Profile

Top Priority Roofing, Inc. installs, repairs, and restores roofs for residential and commercial clients throughout the Bay Area. The company has the training and equipment to work on all types of roofing systems, from standing seam and sheet metal to thermoplastic polyolefin (TPO) and composition shingle, and it’s also qualified to install seamless gutters, repair storm damage, and more.

Owner David Drowty says Top Priority Roofing’s ability to handle a wide range of roofing issues has been a key factor in its success. “Since we’re experienced in so many different types of roofs, we can resolve a lot of roofing concerns right on the spot. We want every customer to feel comfortable knowing we’re the first and last company they need to call.”

Top Priority Roofing emphasizes clear communication in every aspect of its work, from keeping clients informed about scheduling changes to educating them about maintenance steps that will extend the lifespans of their roofs. “Our goal at the beginning of each project is to ensure the client gets exactly what they want, and communication is an important part of that,” says Mr. Drowty. “They really appreciate how closely we work with them throughout the process.”

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Company Philosophy

“We believe that if we follow the rules and put our customers first, our business will sell itself. Quality and integrity are very important to us—we focus on getting the job done correctly and doing whatever we can to make sure each client is happy.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing contractors that have earned the prestigious Diamond Certified award. For Top Priority Roofing, Inc., keeping customers happy comes down to two factors: taking an honest approach to their projects and providing them with the best possible value. “We don’t put any pressure on our clients to sign contracts and we’re not afraid to be honest—if they don’t need a new roof, we’ll tell them,” says co-owner David Drowty. “Ultimately, we want every client to leave their project feeling that they got exactly what they wanted.”

 

Top Priority Roofing installs, repairs, and restores residential and commercial roofs for clients throughout the Bay Area. The company extends its services to all types of roofing systems, from sheet metal and standing seam to TPO and composition shingle, and it also has the training and equipment to repair storm damage, install seamless gutters, and more.

 

Unlike roofing contractors that take a “hands-off” approach to explaining their work to customers, Top Priority Roofing takes every opportunity to educate its clients about its process. “We insist on doing business the right way, and that means answering questions and explaining what we’re doing so clients feel more comfortable,” says co-owner Byron White. “They really appreciate how closely we work with them throughout the process.”

 

Another distinguishing attribute of Top Priority Roofing is the way it campaigns on behalf of its customers. For example, on a recent job, an inspector called for new decking that the company knew wasn’t necessary, so Mr. Drowty visited the inspector’s office in person and resolved the issue without having to compromise on quality or raise the price of the job. “If we can avoid unnecessary costs for our clients, we will,” he affirms. “We go out of our way to exceed industry standards and protect our customers.”

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Industry Info

Protect yourself by understanding the competitive world of roofing contractors.

Every company has to work to get customers, but some industries are more competitive than others. So, if you’re in the market for a roof installation or repair, it’s important to protect yourself against contractors who may use your limited understanding of roofing as an unfair advantage.

Beware of artificially low roofing bids
Smart consumers compare several bids in order to find a company that meets their needs and budget, but some contractors take advantage of this process. “If you get a quote for $15,000 and the next company quotes $9,000, you might think you’re getting a great deal, but if both contractors are providing equal services, there’s no way that lower bid is accurate,” cautions Byron White, co-owner of Top Priority Roofing, Inc. in Arbuckle.

Some roofing contractors charge more for their services because their insurance costs loom large. “Roofers’ insurance is higher than other contractors’ insurance, and there’s a reason for that,” says Mr. White. “There’s a greater risk of roofers falling, and injuries can be expensive. Licensed contractors give their clients the comfort of knowing everything will be OK no matter what happens. If damages or injuries do occur, the insurance company is going to pay, not you.”

That’s not the case when you hire cheaper, uninsured contractors. In fact, injured employees with no workers’ compensation insurance can sue homeowners, and there’s no property damage coverage without insurance. Mr. White says some homeowners have even lost their houses in lawsuits from uninsured workers. “If a problem occurs, an uninsured contractor has no way of making things right, which means you’re going to be stuck with the bill.”

But there is a way to protect yourself, and it starts with demanding transparency and carefully considering pricing packages. “When a good company is bidding against companies on equal footing, the pricing should look similar because a lot of the overhead costs are fixed,” says Mr. White. “So, a large difference in pricing often signals a lack of insurance; low paid, underskilled technicians; and inferior products and installation methods.”

Instead, experts like Mr. White and his partner, David Drowty, recommend only accepting bids from licensed, insured roofers that install reliable, high-quality products with long warranties that protect your investment. “All roofing companies are trying to make a living, and as long as they’re being compared apples to apples, they should be OK with competition,” says Mr. Drowty. “Every company should offer solid pricing for what they’re offering their clients.”

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Frequently Asked Questions

Q: How quickly can you start my job?
A: It depends on the time of year and the type of work. We’re often booked several months in advance, but sometimes we can be more flexible. Regardless, we’ll tell you when we can start your project before any plans are made.

Q: Will you clean up my property after the job is complete?
A: Yes, we always make sure the property is clean before we leave a jobsite.

Q: Do you proactively quote prices for dry rot repair?
A: No contractor can quote dry rot repair costs unless they actually see the issue. If we’re able to see signs of dry rot, we can foresee some of the possible damage, but that’s on a case-by-case basis. The only way we’ll know the extent of the dry rot is by removing the roof and seeing the actual depth of the damage, after which we can tell you how much it will cost to repair.

Q: Can you give me information about my roofing choices?
A: We can show you the different qualities of things like underlayment, shingles, ridge vents and attic ventilation. There are many styles and layers of protection that can extend or deplete the longevity of your roof, and we’ll discuss those details with you so you know what to expect.

Q: Are there any roofing products that can boost my home’s energy efficiency?
A: GAF’s Reflector Series shingles create a lot less heat in the attic, and better ventilation systems have been available for the past few years. Roof coatings have also come a long way in recent years—with some of the new products, you might see your PG&E bill go down by 20 or 30 percent.

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SELECTED PHOTOS FROM Top Priority Roofing, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Drowty

Expert CONTRIBUTOR PROFILE
  • David Drowty is president of Top Priority Roofing, Inc., a Diamond Certified company. He can be reached at (707) 659-6987 or by email.

David Drowty: A Professional Priority

By James Florence, Diamond Certified Resource Reporter

ARBUCKLE — When David Drowty started working as a roofer in his late 20s, he thought he was just getting into a trade, but it was actually the beginning of something bigger. “Initially, I saw roofing as just another job—a step up from my prior job working at Costco, but nothing particularly life-changing,” he recounts. “However, I ended up developing a real passion for both the work itself and the customer service side. I also began to develop a vision for starting my own roofing company. I’d worked with a lot of different contractors, and in most cases I felt I could do a better job taking care of customers. Finally, after five years in the industry, I took the steps to get my license and start my own business.”

Today, as owner of Top Priority Roofing, Inc., David says his favorite part of his job is its daily challenges. “I’ve always enjoyed a challenge, and with roofing, you encounter them on virtually every job. It feels really good each time we’re able to overcome a challenge and get the job done for the client.”

When he’s not working, David spends most of his free time with his two young sons. “We enjoy spending time together, whether we’re going to the park, watching sports or barbecuing in the backyard. We also like taking road trips to places like Fort Bragg and Yosemite, and just having little adventures.”

In regard to his professional career, David says his business philosophy can be summed up in one word: integrity. “That’s what it’s all about—keeping my word, being responsive to customers, and seeing that the job gets done correctly and on time. That’s my mission with every client I serve, and so far it has been very successful. Just about every job I’ve done has come from a referral, and we get a lot of positive customer reviews. These are the kinds of things that make running a business very rewarding.”

When asked the first thing he’d do if he were to retire tomorrow, David says he would travel more. “I love to travel, but when you run a business, it can be hard to get away. My boys and I do a lot of short road trips, but if I were to retire, I would expand the range of our travels to an international scale.”

Ask Me Anything!

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: Did you play any sports in high school?

A: I played football, baseball and basketball.

Q: If you could travel anywhere in the world, where would you go?

A: Japan.

Q: If you could time travel, would you go to the past or the future?

A: The past. Knowing what I know now, I would definitely do some things differently. For one, I’d get into roofing earlier.

Q: What’s your favorite holiday?

A: Christmas.

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Expert articles
  • Understanding the Roof Replacement Process

    ARBUCKLE — When it comes to replacing a roof, many homeowners are unfamiliar with the process. To get some clarification, read the following step-by-step overview.

    1. First, the homeowner must request bids from one or more roofing contractors. Once a bid is accepted, the homeowner will typically give the contractor a down payment. As per California state law, the down payment must be no more than $1,000 or 10 percent of the project estimate—whichever is less. Additionally, the contractor should provide a Notice of Cancellation form, which the homeowner can use within the three-day “cooling period” following the contract signing if they change their mind.

    2. Once the down payment is received and the job is scheduled, the work will begin. The first step is to remove the old roofing materials and check the integrity of the roof deck beneath. If any dry rot is found, it’ll need to be repaired before the job can progress. Unfortunately, there’s no way to know if dry rot is present in advance, and it can delay the project’s completion.

    3. After the roof materials have been removed (and any dry rot issues are dealt with), an inspector will come out to inspect the deck. Pending approval, the work will continue and the materials will be delivered to the jobsite. At this point, the contractor will typically ask for another payment from the homeowner. Once the payment is received, the contractor will go to work installing the new roofing materials and completing the job.

    4. Once the roof replacement is complete, it’s time for the final inspection. In addition to inspecting the roof, the inspector will enter the premises and check to confirm Title 24 compliance. One compliance requirement that’s often overlooked is having functional smoke and carbon monoxide detectors in the correct places. If everything is up to code, the inspector will sign off and the contractor will give the homeowner the final invoice.

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Expert video tip
  • Video: Guidelines for Working With a Roofing Contractor

    Complete Video Transcription:

    ARBUCKLE — Host, Sarah Rutan: When having your roof replaced, it’s crucial to work with a reliable and trustworthy installer. Today we’re in Arbuckle with Diamond Certified Expert Contributor David Drowty of Top Priority Roofing to learn more.

    Diamond Certified Expert Contributor, David Drowty: When looking for a roofing contractor, there’s some guidelines you need to follow. When you contact a roofing contractor and say if you have a sales representative showing up to your house, the first thing you need to ask for is what’s called a home improvement sales license. The reason why it’s very important that you ask that, it’s required under CSLB. The reason why is because people need to be vetted. You need to know who is coming into your house is following regulations but most importantly is somebody that is suitable to be entering your home and is safe. They’ve been vetted. They’ve been background checked. They’ve been Live Scanned.

    Another factor is, once meeting the sales person or the contractor, the most important thing to pay attention to is the down payment. A down payment cannot exceed 10% or $1,000. If it’s a $100,000 bid, it can only be $1,000 down payment.

    Another factor is called due at material. Typically, under CSLB you can draw up to 90% of the contract and leave 10% for retention. The reason why we leave 10% for retention is to make sure that contactor continues to come by and finish the work.

    Another factor is when reviewing a contract and before signing too is making sure that contractor issues what is called a three-day notice of cancellation, which is required. A three-day notice of cancellation is let’s say you sign a contract and you have second thoughts. You can cancel that contract.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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Top Priority Roofing, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Top Priority Roofing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 13 VERIFIED CUSTOMERS i
Top Priority Roofing, Inc. : Average 9.9 out of 10 based on 13 unique customer surveys of customer satisfaction.

Tamra W.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

1 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they fixed my problem quickly

They were friendly, clear and fast.

Betty H.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

2 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just really great and takes care of everything and sees the problems that are really there and they address and they don't take shortcuts.

Their honesty

Peg B.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

3 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the price was good and competitive and the professionalism, they were so patient to explain everything and they took pictures of the roof and they showed up for the problem areas.

The friendliness, they were very friendly.

Doug L.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

4 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

Competitive pricing and they work with the homeowner.

I would say, just the reliability of the people who work there.

Hector

VERIFIED Top Priority Roofing, Inc. CUSTOMER

5 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional.

They were on time and they finished in 3 days, which is remarkable, and they have very good pricing.

Bryce W.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

6 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great and able to solve an urgent issue that came unexpectedly.

They were quick and faster than I expected.

J. D. H.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

7 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They get the job done.

Debbie H.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

8 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them in a heartbeat. You call them and they are right there.

The work is very satisfactory and Byron and his partner and associate are very nice and they listen to your complaints and they try to work with you as best as they can.

Michelle

VERIFIED Top Priority Roofing, Inc. CUSTOMER

9 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have actually recommended them to one of my friends, they did good work.

They always showed up to work on time and they compared materials and explained the different types of materials and when we were not sure about the pattern he was doing, he hadn't done a lot, so he tore it up and started it over.

Trish

VERIFIED Top Priority Roofing, Inc. CUSTOMER

10 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest and clean and they really helped us decide what we wanted and they did an excellent job.

They were done on time, they were even done early, and they are very congenial and very nice and easy to work with and they kept in touch.

Andy C.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

11 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a good service at an excellent price.

They work hard and the value is definitely good.

Mark K.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

12 of 13

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They came in and they put the roof on and they did it and it was all pretty good.

Mark R.

VERIFIED Top Priority Roofing, Inc. CUSTOMER

13 of 13

Quality 9
9 10
Loyalty Yes
CRITIQUE

Just the breadth of knowledge that they had

They had good customer service and they were easy to talk to.

Read All 13 Survey Responses at Ratings View