Jorge Paiva: A Service Calling
By James Florence, Diamond Certified Resource Reporter
MORGAN HILL — After requesting a service call to fix a broken appliance, Jorge Paiva ended up getting a lot more than he bargained for. “My apartment had a broken dishwasher, so a technician was sent out to fix it,” he remembers. “We got to talking and he told me the company he worked for was hiring. At the time, I was working in the high-tech industry, but I had some familiarity with appliance repair, mostly because my father worked in the field. I told the technician I was interested, so he arranged for me to talk to his boss and I ended up with an apprenticeship. Since I worked graveyard shift at my high-tech job, I was able to train on appliance repair during the day. After nine months, I switched to appliance repair full time.”
During his initial years in the industry, Jorge gained a valuable acquaintance. “Tom Hughey, the founder of Tom’s Appliance Service, was friends with the owner of the company I worked for,” he explains. “He did warranty work on Sub-Zero products and had more than he could handle, so he started sending work over to us. Unlike the other techs at our company, I really enjoyed working on refrigerators, so I became the go-to person to work on the Sub-Zero models. Four years later, when Tom was preparing to retire, he asked if I was interested in buying his business. Because of my knowledge of the Sub-Zero products, I was the only person he felt was qualified enough to take over. I accepted and began operating as the new owner in 1999.”
Today, Jorge says his favorite part of his job is the simple satisfaction that comes from solving problems. “Sometimes I’ll go to a job where the customer has already hired other companies and spent a lot of money only to end up with the same problem. It’s really rewarding to go in, get to the bottom of the issue and provide a long-lasting solution.”
A resident of the South Bay Area, Jorge spends his time outside of work on a variety of active pastimes. “I enjoy outdoor activities like mountain biking, fishing and scuba diving,” he details. “Living in the South Bay, it’s nice having the Monterey Bay close by for my aquatic hobbies.” Jorge also enjoys spending time with his three children; going on walks with his dog, Bella; and traveling.
When asked the first thing he’d do if he were to retire tomorrow, Jorge says he’d take a trip back home. “I’m originally from the Azores, which is a group of islands off the coast of Portugal. I have a lot of family there, so I usually visit every year or two. If I were to retire, I’d probably spend a few weeks there.”
Ask Me Anything!
Q: What’s your favorite snack?
Q: What’s your favorite sports team?
A: Sporting Club of Portugal, which is a Portuguese soccer team from Lisbon.
Q: What was your first job?
A: I worked in a fish cannery back in the Azores.
Q: What kinds of movies do you like?
A: Action movies.
Q: If you could travel anywhere in the world, where would you go?
A: I’d go to Australia to see the Great Barrier Reef.
Read moreRead less