Diamond Certified Company Report

TLC Construction Services

Diamond Certified Company Report

TLC Construction Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 23 VERIFIED CUSTOMERS i

Bob S.

VERIFIED TLC Construction Services CUSTOMER

1 of 23

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really trustworthy, accommodating, and they did a great job.

The whole package

Gary M.

VERIFIED TLC Construction Services CUSTOMER

2 of 23

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell other consumers that Tony is very fair, brutally honest, and he's always Johnny-on-the-spot. Basically, he does great work.

I think I like his honesty and his ability to do a wide variety of services. He gives everything 110%.

C.J. S.

VERIFIED TLC Construction Services CUSTOMER

3 of 23

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are experts in the field of contracting and I would recommend them to my clients and friends.

What I liked best was that Tony Lazaro was very thoughtful in figuring out the best way to make the process work. He was able to figure out all the challenges we had and easily be able to explain it.

Read All 23 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tony Lazaro, Owner

TLC Construction Services provides a wide range of handyman, home repair, and construction services for residential clients in Marin and Sonoma Counties. The company has the training and equipment to handle everything from small renovation projects to complete kitchen and bathroom remodels, and it’s also qualified to work on decks, fences, plumbing and electrical systems, and more.

Owner Tony Lazaro credits much of TLC Construction Services’ success to its transparent, customer-oriented approach to handyman services and remodeling work. “We communicate clearly with our clients throughout every step of their projects, which makes them more comfortable with the process,” he says. “Ultimately, our goal is to provide high-quality results that make each customer want to come back and recommend us to their friends and family.”

TLC Construction Services provides every job with the hands-on expertise of Mr. Lazaro himself, which he says is important for ensuring high levels of quality. “I really enjoy the creative aspects of building and remodeling, and I bring that passion to each project. Our clients really appreciate having me onsite as well, because they can get immediate answers to their questions and feel confident that the work is going according to plan.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON TLC Construction Services

COMPANY CONTACT
Service AREA

Marin County
Sonoma County

SERVICES PERFORMED

Home Repair Services
Kitchen & Bathroom Remodeling
Painting
Plumbing & Electrical Work
Decks & Fences

DIAMOND CERTIFIED RESEARCHED ARTICLES ON TLC Construction Services

TLC Construction Services rebuilt this deck that had been damaged by dry rot.

Company Profile

TLC Construction Services provides a wide range of handyman, home repair, and construction services for residential clients in Marin and Sonoma Counties. The company has the training and equipment to handle everything from small renovation projects to complete kitchen and bathroom remodels, and it’s also qualified to work on decks, fences, plumbing and electrical systems, and more.

Owner Tony Lazaro credits much of TLC Construction Services’ success to its transparent, customer-oriented approach to handyman services and remodeling work. “We communicate clearly with our clients throughout every step of their projects, which makes them more comfortable with the process,” he says. “Ultimately, our goal is to provide high-quality results that make each customer want to come back and recommend us to their friends and family.”

TLC Construction Services provides every job with the hands-on expertise of Mr. Lazaro himself, which he says is important for ensuring high levels of quality. “I really enjoy the creative aspects of building and remodeling, and I bring that passion to each project. Our clients really appreciate having me onsite as well, because they can get immediate answers to their questions and feel confident that the work is going according to plan.”

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Company Philosophy

“Our clients are very important to us, so we always follow through with what we say we're going to do and make sure they're completely satisfied with the results of our work. We adhere to the highest levels of quality in everything we do.”

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Comparative Summary

 

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for handyman contractors that have earned the prestigious Diamond Certified award. For TLC Construction Services, the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to each project and communicate with its clients throughout every phase of the work. “Whenever we’re on a job, we’re focused on doing the best possible work,” says owner Tony Lazaro. “Communication is a big part of that–we really listen to our clients so we can give them exactly what they want and provide fast response times.”

TLC Construction Services has been providing home repair and construction services for residential clients in Marin and Sonoma Counties since 1984. The company takes on everything from small renovation projects to full-scale kitchen and bathroom remodels, and it also has the training and equipment to work on decks, fences, plumbing and electrical systems, and more.

Unlike less experienced handyman contractors that lack certain professional training and are forced to limit their services as a result, TLC Construction Services utilizes its general contracting license to work on a wide variety of home repair projects. “We can do just about anything our clients need done to their homes, which means they don’t have to hire multiple companies for different types of work,” explains Mr. Lazaro. “They really appreciate the convenience of having everything under one roof.”

Another distinguishing attribute of TLC Construction Services is its comprehensive approach to quality control, which includes providing every job with the hands-on expertise of Mr. Lazaro himself. “I oversee everything that’s done on the jobsite, so if something isn’t right, I can immediately take steps to fix it,” he says. “I’ve been doing this type of work for 30 years, so I know how to achieve high levels of quality when it comes to workmanship.”

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Industry Info

If you’re having your house painted, make sure the contractor uses the right products and techniques. Whether it’s an interior or exterior job, most professionals agree that the most difficult part of any painting project is the preparation. “Prep is everything—before any surface is painted, it must be scraped, patched, caulked, and primed correctly depending on the type of paint and sheen being used,” says Tony Lazaro, owner of TLC Construction Services in Novato. “Also, the painter needs to tape off the surrounding areas that shouldn’t be painted to prevent overspray and dripping.”

Preparation work is particularly important if the surfaces to be painted are peeling or chipping, or if they’ve been damaged. “Take a room that’s been damaged by water—you can’t just repaint the ceiling or walls if they have water stains because the stains will bleed through the new paint,” explains Mr. Lazaro. “The water damage should be repaired and the surface should be completely dry before paint is applied.” After the underlying wall is repaired (this may include new sheetrock that’s textured to match the surrounding surface) and an oil-based primer is applied (to seal in the stain), a new coat of paint can be used to make the area look like new.

Choosing the right paint for your needs
Kitchens and bathrooms are especially hard on paint, so some types of paint wear better than others. Mr. Lazaro recommends using paint with sheen in bathrooms and kitchens. “Whether you choose a semi-gloss, satin or eggshell finish, you want a paint that repels dirt and moisture,” he says. “Shinier paints are easier to wash and repel dirt and oils. They’re also steam-oriented, so they hold up better in rooms where there’s more moisture.” Glossy paint is also more kid-friendly and tends to touch up better over time than matte or flat paint.

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Frequently Asked Questions

Q: What kinds of handyman services do you offer?

A: You can call us for anything that involves the interior and exterior of your home. We can install new fixtures, fans, lights, casings, baseboards, crown moulding and any type of home finish work; remodel kitchens and bathrooms; do exterior work like tree trimming and lawn care; perform plumbing repairs and fix electrical problems; and much more. The only prerequisite we have is that any home maintenance, repair or upkeep job must take at least three hours to complete.

Q: How soon can you come out?

A: That depends on our current workload and schedule, but we’ll try to get someone to come evaluate your job as soon as possible. If you have an emergency, we’ll do whatever it takes to get to you right away. You can also schedule a job for a time that works for you.

Q: Are you good with pets?

A: Yes. Our owner, Tony Lazaro, has a dog named Cody who likes to come with him on jobs, and we love interacting with our clients’ dogs as well.

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SELECTED PHOTOS FROM TLC Construction Services

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Diamond Certified RATINGS ON TLC Construction Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 23 VERIFIED CUSTOMERS i

Bob S.

VERIFIED TLC Construction Services CUSTOMER

1 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Really trustworthy, accommodating, and they did a great job.

The whole package

C.J. S.

VERIFIED TLC Construction Services CUSTOMER

2 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that they are experts in the field of contracting and I would recommend them to my clients and friends.

What I liked best was that Tony Lazaro was very thoughtful in figuring out the best way to make the process work. He was able to figure out all the challenges we had and easily be able to explain it.

Gary M.

VERIFIED TLC Construction Services CUSTOMER

3 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

I would tell other consumers that Tony is very fair, brutally honest, and he's always Johnny-on-the-spot. Basically, he does great work.

I think I like his honesty and his ability to do a wide variety of services. He gives everything 110%.

Jeanne T.

VERIFIED TLC Construction Services CUSTOMER

4 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Tony Lazaro is a good guy who does extraordinary quality work. The only downfall is the fact that he's not cheap and he requires a 3-hour minimum of work in order to sign on to a project. Don't get me wrong, though, he's great. I don't just like, but love the work he does.

I can always count on him and the quality of his work is excellent.

Tina M.

VERIFIED TLC Construction Services CUSTOMER

5 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend TLC Construction Services. I was satisfied with them.

They were timely, followed through on their promises, and stuck to their timeline.

Krista V.

VERIFIED TLC Construction Services CUSTOMER

6 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Great, personable experience, and super knowledgeable, he is very helpful and patient.

I felt like Tony is a great guy and easy to work with.

Michael K.

VERIFIED TLC Construction Services CUSTOMER

7 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Tony, the owner, is personable, honest, and responsive.

It was easy for me to work with Tony. He's easy to talk with, responsive, and honest. He knows what he's talking about and he's always very clear in his explanations.

Shari W.

VERIFIED TLC Construction Services CUSTOMER

8 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

They are very reliable, they do really nice work, and they are really neat. They are very good.

They are reliable and they do excellent quality work.

Gary M.

VERIFIED TLC Construction Services CUSTOMER

9 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Honest and very hardworking

Fair price, honest, and top-notch work

Harry A.

VERIFIED TLC Construction Services CUSTOMER

10 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

They do great quality work, and they're very responsive to their clients' needs.

Great quality of work

Isabel W.

VERIFIED TLC Construction Services CUSTOMER

11 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

They're very reliable, on time, and they have a good relationship with their customers.

They were very timely, and they went beyond their call of duty.

Mark K.

VERIFIED TLC Construction Services CUSTOMER

12 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Quality work done at a great price

I would say I liked their speed and efficiency.

Pam C.

VERIFIED TLC Construction Services CUSTOMER

13 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Tony, the owner, is very reliable. He does great work, and he's very smart. He uses the most economical way to get the project done.

Tony has an outstanding work ethic and a wide range of skills.

Shari W.

VERIFIED TLC Construction Services CUSTOMER

14 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

They are always reliable, they show up on time, they are extremely helpful, and they are very neat.

The quality of their work is great.

Corrine A.

VERIFIED TLC Construction Services CUSTOMER

15 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

They are very fast and efficient. They usually finish ahead of schedule.

I like their prompt response. For me, I really like the fact that they work fast.

Glen A.

VERIFIED TLC Construction Services CUSTOMER

16 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

If you need work done, use TLC Construction Services. Tony, the owner, is professional, honest, on time, and he develops a very good relationship with his clients. He listens when you talk to him, and he has very good follow-through.

I think that Tony is very professional in the work that he does. He has done work for us for 6 years, he always uses the right tools, and he did things that we would have never thought of doing.

Stacey A.

VERIFIED TLC Construction Services CUSTOMER

17 of 23

Quality 10
10
Loyalty Yes
CRITIQUE

Tony is great to work with. He is just awesome.

The work he does is beautiful, and he has the cutest dog that he brings out with him.

Shiloh H.

VERIFIED TLC Construction Services CUSTOMER

18 of 23

Quality 9
9
Loyalty Yes
CRITIQUE

The customer service is outstanding. Tony Lazaro is reliable. He's done great work and he isn't an alarmist. He's a very calming factor when you have issues.

Their customer service is good and Tony is reliable.

Kris K.

VERIFIED TLC Construction Services CUSTOMER

19 of 23

Quality 9
9
Loyalty Yes
CRITIQUE

The owner, Tony, is very good and very personable. He is very fair.

Tony listened to what I wanted and he did it.

R.C.

VERIFIED TLC Construction Services CUSTOMER

20 of 23

Quality 9
9
Loyalty Yes
CRITIQUE

Tony is always on time, punctual, professional, and does good work.

Professional

Read All 23 Survey Responses at Ratings View

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