The worker they sent was very good.

They were on time, they were able to get the parts that they needed, and their employee was good.

Don't hesitate to give them an opportunity to look at the situation and give an estimate.

I thought that the technician they sent out was very competent and helpful. He explained what he was going to do, and I felt completely at ease with what the intentions were and what the results were. I thought they did a very fine job. He was very neat, and he cleaned up after himself.

They're reliable and honest.

I understood everything that they were going to do. They did plumbing for my whole building , so I'm very comfortable with calling them to do the work, because they know what's here to start with. They don't have a high turnover with their personnel, so it's often times the same person who comes back to do the work.