Diamond Certified Company Report

The Hand Group Inc.

Diamond Certified Company Report

The Hand Group Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i

Chuck W.

VERIFIED The Hand Group Inc. CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clean and timely. They were accurate.

The friendliness

Ellen M.

VERIFIED The Hand Group Inc. CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent workers.

The thoroughness

Richard M.

VERIFIED The Hand Group Inc. CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them to do good work and they know what they are doing.

I will use them again to have my bathroom redone and my daughter will use them as well.

Read All 44 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

The Hand Group Inc. creates custom kitchens and bathrooms, replaces and installs siding and windows, performs dry rot repairs, and provides general carpentry services for residential clients in Sonoma, Marin and Napa Counties. The family-owned and operated company’s main focus is remodeling kitchens and bathrooms to customers’ unique specifications, but it’s qualified to work on all types of interior remodeling jobs.

President Steve Hand and CFO/Vice President Pat Hand established The Hand Group as a home repair company, but once they obtained a general contractor’s license, they were able to expand their services and work with homeowners to turn their kitchen and bathroom ideas into reality. “Our small size allows us to deal with each customer on a one-on-one basis and truly customize their project,” says Steve Hand. “This approach keeps our customers involved so they can obtain the results they desire.”

The Hand Group emphasizes the importance of clear communication throughout every step of the construction process, from establishing a clear budget before any work begins to providing consistent updates so clients understand their project timelines. “From the introduction to the bid work to the finishing touches, it’s all about communication,” confirms Pat Hand.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Hand Group Inc.

COMPANY CONTACT
Service AREA

Sonoma County
Marin County
Napa County

SERVICES PERFORMED

Custom Kitchens & Bathrooms
Remodels
Dry Rot Repairs
Siding & Windows
Sheet Rock Repair
Water Damage Repair
Replacement Windows
Decks
General Carpentry

BRANDS Supported
  • Kohler

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Hand Group Inc.

Company Profile

The Hand Group Inc. creates custom kitchens and bathrooms, replaces and installs siding and windows, performs dry rot repairs, and provides general carpentry services for residential clients in Sonoma, Marin and Napa Counties. The family-owned and operated company’s main focus is remodeling kitchens and bathrooms to customers’ unique specifications, but it’s qualified to work on all types of interior remodeling jobs.

President Steve Hand and CFO/Vice President Pat Hand established The Hand Group as a home repair company, but once they obtained a general contractor’s license, they were able to expand their services and work with homeowners to turn their kitchen and bathroom ideas into reality. “Our small size allows us to deal with each customer on a one-on-one basis and truly customize their project,” says Steve Hand. “This approach keeps our customers involved so they can obtain the results they desire.”

The Hand Group emphasizes the importance of clear communication throughout every step of the construction process, from establishing a clear budget before any work begins to providing consistent updates so clients understand their project timelines. “From the introduction to the bid work to the finishing touches, it’s all about communication,” confirms Pat Hand.

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Company Philosophy

"We strive to achieve the highest quality in every aspect of our work. Our success depends on referrals from satisfied customers, so we always make sure to pay special attention to their needs, listen closely to their input and provide them with products that will leave them satisfied for many years."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for building contractors that have earned the prestigious Diamond Certified award. For The Hand Group Inc., achieving high levels of customer satisfaction is a direct result of the comprehensive approach it takes to customer service throughout every phase of every project. “We’re a small, personable company that focuses on the wants and needs of its customers,” says President Steve Hand. “Defining ourselves by our honesty, integrity, communication and quality of work allows us to stand out in our industry.”

The Hand Group has been creating custom kitchens and bathrooms, replacing and installing siding and windows, performing dry rot repairs, and providing general carpentry services for residential clients in Sonoma, Marin and Napa Counties since 2002. The family-owned and operated company’s main focus is remodeling kitchens and bathrooms to homeowners’ unique specifications, but it’s qualified to work on all types of interior remodeling projects.

Unlike less experienced contractors that stop taking input from their clients after their initial project specifics have been confirmed, The Hand Group encourages each homeowner to stay involved throughout every step of their construction project. “We like our clients to be part of the repairs that are being made to their houses,” confirms Mr. Hand. “By asking for their input and keeping them involved, we make them feel like it’s not just some workman coming in and fixing a problem. They become personally connected to the work, which makes them even happier with the final product.”

Another attribute that differentiates The Hand Group from its competition is its steadfast commitment to quality craftsmanship in every aspect of its work. “High-quality work results in quality referrals, which actually make up a substantial amount of our business,” explains Mr. Hand. “Simply put, happy customers translate to good referrals, so that’s always our number one concern.”

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Industry Info

Consider the benefits of a FHA 203(k) home improvement loan. Many potential homebuyers look at a damaged home and think, “What a great deal, but we’ll never be able to afford to get it repaired.” Reversing this mindset is the FHA 203(k) home rehabilitation loan, which is offered through the Federal Housing Administration (a subset of the Department of Housing and Urban Development). Essentially a mortgage and home repair loan wrapped into one, the 203(k) is designed for those who want to renovate damaged homes in order to make them primary residences. The loan covers all the expenses needed for these renovations, including materials and labor, and even allows for a contingency fee of up to 20 percent if the expenses exceed the original estimate.

FHA 203(k) loans come in two types: regular and streamlined. A regular 203(k) is for properties in need of structural repairs, while a streamlined 203(k) is for non-structural repairs such as kitchen or bathroom remodels. A streamlined 203(k) loan is usually for a much smaller amount (up to $30,000), which also means it’s simpler in terms of eligibility and paperwork. The down payment for this type of loan is actually only a fraction more than the down payment for the house itself. Calculating the cost is easy: Just add the estimated amount of the repair work to the price of the house and divide the total by the standard down payment fee (3.5 percent).

Before you commit to a FHA 203(k) loan, speak to your financial advisor or contractor to get more information. “Not all contractors can do 203(k) loans,” explain Steve Hand, President of The Hand Group Inc. in Petaluma. “First, the company has to be relatively financially secure, because there’s no upfront money. It’s like working for the state or federal government. When a contractor works on a school, for example, there’s generally a 10 percent holdback and the company has to front the materials and labor. And for residential projects, the bank pays the contractor, not the homeowner. Before signing up for a 203(k) loan, you need to be aware of all the aspects involved with the process.”

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Frequently Asked Questions

Q: Do you keep a clean and safe work area?

A: Absolutely. We show the utmost respect to each homeowner and treat their home

as if it was our own, which makes them realize how important worksite

cleanliness and safety is to us. We always make sure everything is clean and

safe.

Q: What’s your design process?

A: First, we ask the customer to look through some magazines and cut out examples of what they’re looking for, like a certain type of cabinet or layout. Once we have an idea of what the customer wants, we can start drawing the design on paper. From there, we’ll start looking into other details like electrical appliances and lighting. It’s a very comprehensive process—things fall into place one by one.

Q: Do you stand behind your work?

A: Yes. We’ll often come back to jobsites and fix small problems for free, even if it’s been two years since the initial work was done. Also, we prefer to use products that carry lifetime manufacturers’ warranties, like Kohler faucets. Every aspect of our work is designed to ensure lasting quality.

Q: Can you provide a list of past clients?

A: Yes, and we encourage you to contact them and ask about our work. Often, when we first meet with a potential client, we’ll provide a list of referrals without even being asked.

Q: Do you provide free estimates?

A: We do free walkthroughs as part of what we call the ‘meet and greet’—when a customer calls and sets a time and date, we’ll come over and discuss the project. If they decide to hire our company, we’ll begin the process right away, but if they decide to continue looking, we’ll refer them to another reputable company. The reason we do this is because we know the quality of the companies we recommend and are certain they’ll stand behind their work.

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SELECTED PHOTOS FROM The Hand Group Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Hand

Expert CONTRIBUTOR PROFILE
  • Steve Hand is a veteran of the building industry and president of The Hand Group Inc., a Diamond Certified company since 2011. He can be reached at (707) 595-8624 or by email.

Steve Hand: A Love for the Trade

By James Florence, Diamond Certified Resource Reporter

PETALUMA — A lifelong builder, Steve Hand is passionate about the work that he does. Case in point: Even after switching careers due to an economic recession, he managed to find his way back to the livelihood he loved. “I spent my early career working as a carpenter, doing everything from remodeling bathrooms to building entire homes,” he recounts. “When the recession hit in the early 1980s, I left the trade for a while and became an auto mechanic. I actually ended up getting ASE Certified and working for Toyota for 10 years.” However, despite finding success in another field, Steve couldn’t stay away from his former occupation for long. “I started doing handyman work on the side for my daughter’s property management company. At first, it was mostly small jobs, but it made me realize how much I missed building. Eventually, I decided to get my license and return full-time to the trade.”

Today, as president of The Hand Group Inc., Steve says his favorite part of his job is the customer interaction. “At this point in my career, I’m not doing the hands-on work; rather, I supervise projects and work with customers. In particular, I enjoy the opportunity to be more directly involved with my clients.”

Originally from Albany, New York, Steve says he moved to the Bay Area on a lark. “I first came to the Bay Area to visit my sister. It was February and I said, ‘This is your winter weather? This is fabulous! I have to find a job here!’” Today, as a resident of Petaluma (where he lives with his wife and business partner, Pat), Steve expresses his appreciation for his adopted hometown. “Petaluma used to be a little cow town, but it has grown into a beautiful city. It’s a great place to live and work.”

Outside of work, Steve spends as much time as he can on the water. “We do a lot of boating on the delta,” he affirms. “That’s another nice thing about living in the Bay Area: you can boat all year-round!” Steve also likes spending quality time with his family. “My son is a foreman for a local construction company and my daughter works for a mortgage company. I also have three grandchildren, who I like to see as often as possible.”

In his life and career, Steve espouses the importance of staying positive. “Don’t look back; just go forward,” he advises. “Sometimes that’s hard to do, especially as you get older, but it’ll take you a long way. It certainly helps if you’re doing something you like for a living. Personally, I enjoy running our company and working together with my employees and customers—it’s fun! There’s no point in going to a job that you hate, so I recommend finding something you enjoy.”

When asked what his future retirement might look like, Steve says he’d devote more time to his favorite activities. “I’d spend as much time as I could with my grandkids and riding around in my boat. It’s like I said: You have to do what you enjoy.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: For baseball, it’s the San Francisco Giants, and for football, it’s the Green Bay Packers.

Q: What was your first car?
A: A Volkswagen bus.

Q: What’s your favorite thing to eat for breakfast?
A: Pizza.

Q: The Beatles or the Rolling Stones?
A: The Beatles.

Q: If someone made a movie about your life, what actor would you want to play you?
A: Johnny Depp, because he can play both a hero and a villain.

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Expert articles
  • A Simple Way to Optimize Your Kitchen

    PETALUMA — If you’ve ever prepared a Thanksgiving meal within the confines of a small kitchen, you know how frustrating it can be. This frustration gets amplified for culinary enthusiasts, whose love of cooking and baking is continuously hampered by an insufficient workspace. The good news is, even if you can’t afford a total kitchen overhaul, there’s a reasonable alternative: the addition of a microwave convection oven.

    A microwave convection oven offers a couple of key advantages for cooking in a small kitchen. First, it gives you an extra oven to use. That way, when you’re preparing that Thanksgiving meal, you can have your turkey cooking in the main oven while your smaller dishes cook in the convection oven. Second, since it also functions as a microwave oven, if you need to heat something at the last minute, you’re covered.

    Because of its modest size, a microwave convection oven can usually be added to a kitchen without requiring a major redesign—in fact, all that’s typically required is to modify one of your existing cabinets. So, if you’re tired of being limited by your small kitchen, take a step to expand your culinary horizons without expanding your budget.

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Expert video tip
  • Video: Benefits of a Microwave Convection Oven

    Complete Video Transcription:

    PETALUMA — Host, Sarah Rutan: If you find that your love of baking is limited by a small kitchen, consider expanding your horizons with the addition of a microwave convection oven. Today we’re in Petaluma with Diamond Certified Expert Contributor Steve Hand of The Hand Group to learn more.

    Diamond Certified Expert Contributor, Steve Hand: If you have a small kitchen and you like to bake and only have one oven, there is a solution and that solution is having a microwave convection oven. So, the advantage you have like, Thanksgiving, is when you’re cooking your turkey down here, you also can be baking your sweet potatoes here. Now, later in the day, when you want just to microwave to heat something up, the advantage we have here now is this also is a microwave. So, in order to put these pieces together, we order one cabinet – that’s a universal cabinet – and we modify the cabinet to make these two pieces fit and work functionally.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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  • The Hand Group Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON The Hand Group Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 44 VERIFIED CUSTOMERS i
The Hand Group Inc. : Average 8.8 out of 10 based on 44 unique customer surveys of customer satisfaction.

Chuck W.

VERIFIED The Hand Group Inc. CUSTOMER

1 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were clean and timely. They were accurate.

The friendliness

Ellen M.

VERIFIED The Hand Group Inc. CUSTOMER

2 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very competent workers.

The thoroughness

Richard M.

VERIFIED The Hand Group Inc. CUSTOMER

3 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them to do good work and they know what they are doing.

I will use them again to have my bathroom redone and my daughter will use them as well.

Joan K.

VERIFIED The Hand Group Inc. CUSTOMER

4 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very special situation, because my husband was coming home from the hospital. I needed safety bars installed, and they got the job done on time. They responded very quickly.

They were very pleasant to have around.

Scott F.

VERIFIED The Hand Group Inc. CUSTOMER

5 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was very reliable and a man of his word.

I would have to say the fact that they finished the job according to the timeline

Richard U.

VERIFIED The Hand Group Inc. CUSTOMER

6 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing and they are very reasonable. They do a good job.

They came out and they gave me an estimate and they were able to do it within 2 or 3 days.

Sueanne S.

VERIFIED The Hand Group Inc. CUSTOMER

7 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did what they said they would do. They were here every morning on time, and if a problem came up they talked to me immediately.

They communicate well and they do a good job.

Betsy C.

VERIFIED The Hand Group Inc. CUSTOMER

8 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely knowledgeable, skilled, and trustworthy. I like knowing I can trust them in all respects.

I really liked all the people who worked at my house. They were very pleasant to deal with.

Chuck W.

VERIFIED The Hand Group Inc. CUSTOMER

9 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are timely and neat.

They are timely and neat.

Lynn W.

VERIFIED The Hand Group Inc. CUSTOMER

10 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, professional, and affordable, they're really just a pleasure to work with.

They are very effective.

Joy M.

VERIFIED The Hand Group Inc. CUSTOMER

11 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very experienced, and if I had been able to have them out here the first time, they wouldn't have to be doing such extensive work on my house now. The last contractor I used was terrible, but the people at The Hand Group are great. They know their stuff.

Lots of communication

Judy S.

VERIFIED The Hand Group Inc. CUSTOMER

12 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do excellent work. There is never a job too small or too big for Steve. He instills a lot of confidence in their work. He says that if I have any questions for me to call and press the easy button. He is very accommodating and helpful. I can't say enough good things about him and his work.

The quality of their work and the suggestions Steve makes, I had my kitchen remodeled by him and my deck done. I liked his suggestions, which I've used a lot of times. He gave some really spot-on suggestions for the kitchen about having opposite floors and cabinets, in terms of the coloring. Because my kitchen is small, he suggested not using granite, and we went with a much smaller pattern. I was very happy with that. Any problem that I had with any of the subcontractors, I would call Steven and he would manage to work it out. He was very reassuring.

Jessica H.

VERIFIED The Hand Group Inc. CUSTOMER

13 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very responsive to communication, and they were also very thorough in making sure the work was what I wanted, no more and no less. They were very professional and very nice people.

The quality of the work, and I was very satisfied.

Jamie D.

VERIFIED The Hand Group Inc. CUSTOMER

14 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

Compared to other contractors, they got right to business and were very fast in a good way.

They were very responsive, and they worked quickly.

John B.

VERIFIED The Hand Group Inc. CUSTOMER

15 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very concerned and focused on your needs.

They went above and beyond.

John A.

VERIFIED The Hand Group Inc. CUSTOMER

16 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional, customer satisfaction guaranteed.

They constantly updated me on the day's activity. They explained the entire process to me. They were always on time and met the deadline. I was very satisfied.

Kristy C.

VERIFIED The Hand Group Inc. CUSTOMER

17 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and responsive. They do good quality work and their workers are good as well.

Steve was very nice and honest.

Mel P.

VERIFIED The Hand Group Inc. CUSTOMER

18 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were so dependable, they were here every day and kept to the time frame and the budget.

They are very easy to deal with, and they answer the phone. They also show up when they say they are going to.

Mike M.

VERIFIED The Hand Group Inc. CUSTOMER

19 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very personable and very professional.

The ultimate work that was done

Ryan S.

VERIFIED The Hand Group Inc. CUSTOMER

20 of 44

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is a contractor. They finished my work ahead of time, and they gave me a reasonable bid. I installed all new windows in my house, and they re-sided the front of the house. There wasn't a problem with anything. It looks fantastic.

The bid that he gave me was the price that I paid.

Read All 44 Survey Responses at Ratings View