Graham Jones: A Unexpected Direction
By James Florence, Diamond Certified Resource Reporter
SAN FRANCISCO — Graham Jones never planned on becoming a plumber, but when his original professional pathway diverged, that’s the direction it took him in. “I was actually going to automotive school, with plans to become a mechanic,” he recounts. “However, at a certain point I realized it wasn’t the right career for me, mostly because I didn’t want to be stuck in the same place every day. I expressed this to my brother, who’d recently switched from working as a chef to becoming a plumber. He recommended I look into plumbing, so I did. I ended up doing an apprenticeship with a company in San Rafael, and a few years later, I decided to start my own business.”
Today, as owner of The Genteel Plumbers, Graham says his favorite part of his job is coming to his customers’ rescue. “I love coming in and saving the day when a customer has a major plumbing problem. I especially enjoy the challenge of finding a solution to a difficult issue. It keeps things interesting—plus, it feels good to be the hero.”
A resident of San Francisco, Graham spends his time outside of work on a variety of hobbies and pastimes. “I’m a big reader and enjoy educating myself about different topics,” he details. “Lately, I’ve been reading a lot about business management and growth. I also enjoy skiing, hiking, camping and traveling. Additionally, living in San Francisco, I like to explore the city and check out new restaurants.”
In his life and career, Graham espouses the importance of investing in quality. “I believe in having the best of everything, from tools and equipment to customer service,” he says. “In order to do the job right, you need to have the right equipment, and you also need to answer the phone when customers call. When you invest time and money into these areas, you’re going to have happier customers, so it’s really an investment in the long-term success of your business.”
Ask Me Anything!
Q: What’s your favorite local restaurant?
A: Original Joe’s in San Francisco.
Q: What’s your favorite book?
A: “How to Win Friends & Influence People” by Dale Carnegie.
Q: If you could travel anywhere in the world, where would you go?
A: Nepal. I’ve always wanted to go there because it’s one of the highest places in the world in terms of elevation. It even has Mt. Everest!
Q: What’s your favorite snack?
Q: What’s your favorite TV show?
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A: “Breaking Bad.”