Diamond Certified Company Report

The Genteel Plumbers

Diamond Certified Company Report

The Genteel Plumbers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 58 VERIFIED CUSTOMERS i

Sal B.

VERIFIED The Genteel Plumbers CUSTOMER

1 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, Graham is great, he knows his stuff.

I think that they are super knowledgeable and have worked around the city for years, they know the different issues around different areas in the city.

Jen H.

VERIFIED The Genteel Plumbers CUSTOMER

2 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I called about 5 people to get immediate service, they were the only ones who actually picked up. I spoke with Max and had Graham come do the work, they were both great.

Graham did great work and fixed the issue.

Sandra B.

VERIFIED The Genteel Plumbers CUSTOMER

3 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

After owning a home for over 20 years, Max and Graham are the two best plumbers I have come across. They are friendly, knowledgeable, polite, and don't charge for unnecessary things.

They are the best.

Read All 58 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Graham Jones, Owner

The Genteel Plumbers provides a variety of general plumbing services for residential and commercial clients in San Mateo, San Francisco, and Santa Clara Counties. The company has the in-house capabilities to work on everything from routine fixture repairs and installations to comprehensive sewer inspections, and its technicians are available 24/7 to handle plumbing emergencies.

Owner Graham Jones says The Genteel Plumbers’ honest, professional approach to plumbing has allowed the company to build a loyal clientele base. “We’re known for the quality of our work and ability to fix problems, which our customers really appreciate. We get a lot of satisfaction from helping people get the most out of their plumbing systems.”

The Genteel Plumbers uses state-of-the-art tools and materials to ensure its work lasts as long as possible, which Mr. Jones says isn’t a given in the plumbing industry. “We never cut corners on anything we do. Quality control is very important to us, so we stay educated on the latest updates in the industry and focus on providing each job with first-rate materials and workmanship.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Genteel Plumbers

COMPANY CONTACT
Service AREA

San Francisco
San Mateo County
Santa Clara county

SERVICES PERFORMED

Plumbing Service & Repair
Sewer Camera Inspection
Water Heater Installation & Repair
Emergency Service
Copper Repiping
Leak Detection & Repair
Sewer & Drain Maintenance & Repair
Pre-Purchase Home Inspections
Gas Line Repair & Replacement
Water Line Repair & Replacement

BRANDS Supported
  • Kohler

  • Price Pfister

  • Moen

  • Delta

  • Rohl Shower

  • American Standard

  • TOTO

  • Bradford White

  • Takagi

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Genteel Plumbers

The Genteel Plumbers sends a fully stocked service van to every jobsite.

Company Profile

The Genteel Plumbers provides a variety of general plumbing services for residential and commercial clients in San Mateo, San Francisco, and Santa Clara Counties. The company has the in-house capabilities to work on everything from routine fixture repairs and installations to comprehensive sewer inspections, and its technicians are available 24/7 to handle plumbing emergencies.

Owner Graham Jones says The Genteel Plumbers’ honest, professional approach to plumbing has allowed the company to build a loyal clientele base. “We’re known for the quality of our work and ability to fix problems, which our customers really appreciate. We get a lot of satisfaction from helping people get the most out of their plumbing systems.”

The Genteel Plumbers uses state-of-the-art tools and materials to ensure its work lasts as long as possible, which Mr. Jones says isn’t a given in the plumbing industry. “We never cut corners on anything we do. Quality control is very important to us, so we stay educated on the latest updates in the industry and focus on providing each job with first-rate materials and workmanship.”

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Company Philosophy

“We believe the customer is always right, so we go out of our way to make them happy, and we don’t leave their job until we know they’re completely satisfied. Ultimately, our goal is to do such good work that our customers think of us whenever they have plumbing needs.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For The Genteel Plumbers, Inc., the most effective way to keep customers satisfied is to provide the kind of service that naturally generates positive word-of-mouth. “Our goal is to make each customer so happy that they refer us to their friends and family,” says owner Graham Jones. “A lot of our business comes from word-of-mouth, so it’s in our best interest to give our customers the highest-quality service possible.”

The Genteel Plumbers provides all types of general plumbing services for residential and commercial clients in San Mateo and Marin Counties, San Francisco, and parts of the East Bay. The company has the training and equipment to handle everything from routine fixture installations and repairs to comprehensive sewer inspections, and it also offers 24/7 service to customers who have plumbing emergencies.

Unlike plumbing companies that take an “assembly line” approach to each job in an effort to maximize their workload volume, The Genteel Plumbers takes a careful approach to its work in order to ensure consistent levels of quality. “We never cut corners on our jobs, and we use the best methods and materials that are available,” affirms Mr. Jones. “As the company owner, I always have my eye on quality, so our customers can be confident that they’ll get excellent results.”

Another distinguishing attribute of The Genteel Plumbers is its commitment to providing ongoing education for its technicians. “We strive to be on the cutting edge of our field, so we’re always learning about the latest technology and methods,” says Mr. Jones. “Besides doing our own in-house training, we have relationships with top product manufacturers who keep us informed on industry developments.”

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Industry Info

Take simple steps to maximize the lifespan of your water heater.

Today’s water heaters may not last as long as past models, but there are ways to prolong their lifespans. “Most modern water heaters have a life expectancy of eight to 12 years, whereas water heaters from 50 years ago could last for three decades of more,” explains Graham Jones, owner of The Genteel Plumbers in San Francisco. “Older models had copper tanks, which didn’t succumb to corrosion like the steel tanks of today’s models. However, by taking a couple of proactive measures, you can potentially double your water heater’s lifespan.”

One basic measure for extending your water heater’s lifespan is to routinely flush its tank. Over time, sediment and mineral buildup accumulates on the bottom and around the walls of a water heater’s tank, which can diminish unit performance and lead to premature failure. Flushing the water in the tank once a year will remove much of this buildup and keep your water heater working optimally.

The other way to maximize your water heater’s lifespan is to routinely replace its anode rod. “The anode rod is a piece of metal that goes inside the hot water inlet of your water heater,” explains Mr. Jones. “Its purpose is to attract corrosive elements in the water, which minimizes corrosion of the tank. For this reason, it’s often referred to as the ‘sacrificial anode rod.’ However, as an anode rod disintegrates over time, it can cease to be as effective, which leaves the tank more susceptible to corrosion. To prevent this, you should replace your anode rod every one to two years.”

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Frequently Asked Questions

Q: I’m having a problem with my sewer line. Does it need to be replaced?
A: It depends on the specific issue. Some plumbing companies will say you need to replace the entire line, when in reality the line just needs to be hydrojetted. Hydrojetting is a method whereby pressurized water is shot into the line to clear obstructions. We recommend hydrojetting your sewer line annually as a preventative measure.

Q: What preventative measures can I take to keep my sink drains clean?
A: First, put some dish detergent or hair conditioner down the drain—this will act as a lubricant that pulls dirt and grime off of your pipes. Next, boil some hot water and pour it down the drain to scald the pipes and flush out buildup (be careful not to burn yourself).

Q: Which is a better water piping option: copper or PEX?
A: Either is good. Copper is more expensive, so if you have a limited budget, PEX may be a better option. The other thing that’s nice about PEX is there’s no soldering involved—plus, it’s very flexible. However, in certain areas (such as San Francisco), building codes may require metal piping, so look into this before installing.

Q: Does a tankless water heater cost more to install than a standard model?
A: Yes, if you’re converting from a standard model. This is because a tankless water heater requires a larger gas line—between 3/4-inch and 1-inch, compared to a 1/2-inch line for a standard model. Additionally, tankless water heaters have different ventilation requirements than standard models, which can further add to installation costs.

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SELECTED PHOTOS FROM The Genteel Plumbers

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Graham Jones

Expert CONTRIBUTOR PROFILE
  • Graham Jones is owner of The Genteel Plumbers, a Diamond Certified company. He can be reached at (650) 525-4193 or by email.

Graham Jones: A Unexpected Direction

By James Florence, Diamond Certified Resource Reporter

SAN FRANCISCO — Graham Jones never planned on becoming a plumber, but when his original professional pathway diverged, that’s the direction it took him in. “I was actually going to automotive school, with plans to become a mechanic,” he recounts. “However, at a certain point I realized it wasn’t the right career for me, mostly because I didn’t want to be stuck in the same place every day. I expressed this to my brother, who’d recently switched from working as a chef to becoming a plumber. He recommended I look into plumbing, so I did. I ended up doing an apprenticeship with a company in San Rafael, and a few years later, I decided to start my own business.”

Today, as owner of The Genteel Plumbers, Graham says his favorite part of his job is coming to his customers’ rescue. “I love coming in and saving the day when a customer has a major plumbing problem. I especially enjoy the challenge of finding a solution to a difficult issue. It keeps things interesting—plus, it feels good to be the hero.”

A resident of San Francisco, Graham spends his time outside of work on a variety of hobbies and pastimes. “I’m a big reader and enjoy educating myself about different topics,” he details. “Lately, I’ve been reading a lot about business management and growth. I also enjoy skiing, hiking, camping and traveling. Additionally, living in San Francisco, I like to explore the city and check out new restaurants.”

In his life and career, Graham espouses the importance of investing in quality. “I believe in having the best of everything, from tools and equipment to customer service,” he says. “In order to do the job right, you need to have the right equipment, and you also need to answer the phone when customers call. When you invest time and money into these areas, you’re going to have happier customers, so it’s really an investment in the long-term success of your business.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Original Joe’s in San Francisco.

Q: What’s your favorite book?
A: “How to Win Friends & Influence People” by Dale Carnegie.

Q: If you could travel anywhere in the world, where would you go?
A: Nepal. I’ve always wanted to go there because it’s one of the highest places in the world in terms of elevation. It even has Mt. Everest!

Q: What’s your favorite snack?
A: Apples.

Q: What’s your favorite TV show?
A: “Breaking Bad.”

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Expert articles
  • An Easy Way to Maintain Your Sink Drains

    SAN FRANCISCO — To prevent clogged sink drains, it’s a good idea to routinely clean out your drain pipes. Rather than using a store-bought drain cleaner like Drano®, try a simpler method: dish soap. It’s no wonder that dish soap is an effective drain cleaner—after all, it can remove grease from dishes, so why not your pipes? What’s more, dish soap acts as a lubricant that pulls the grease, grime and hair down the pipe. Here’s the most effective way to utilize dish soap for drain cleaning:

    1. Insert approximately 12 ounces of dish soap (or dishwasher detergent) into the drain.

    2. Wait five minutes. If you rinse too soon, you’ll have a massive amount of suds coming out of your drain.

    3. Position your faucet directly over the drain and turn the hot water on full-blast. Let it flow for a few minutes. This will create a pressurized waterfall that thoroughly rinses and cleans your pipes.

    Performing this maintenance measures every six months will keep your drains clean and clear of buildup. However, if you’re currently having problems with clogged drain pipes, you’ll need to take more intensive measures to remedy the situation. Again, it’s best to avoid using drain cleaning products—Drano, for instance, contains sulfuric acid, which basically eats away at your pipes. A better solution is to hire a plumber to hydro-jet your pipes.

    Hydro-jetting is a form of drain cleaning that uses high-pressure water to clear pipes of buildup. It’s often used to clear sewer lines, but it can also be applied to sink drain pipes. As a drain cleaning method, hydro-jetting is superior to snaking. Whereas a snake merely removes the primary source of blockage, hydro-jetting thoroughly cleans the entire pipe. Furthermore, hydro-jetting is less likely to cause damage to the inside of the pipe.

     

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Expert video tip
  • Video: A Simple Way to Clean Your Drains

    Complete Video Transcription:

    SAN FRANCISCO — Host, Sarah Rutan: Keeping your sink drains clean and clear is easier than you might think. Today we’re in San Francisco with Diamond Certified Expert Contributor Graham Jones of The Genteel Plumbers to learn a simple method.

    Diamond Certified Expert Contributor, Graham Jones: So, a nice Genteel Plumbers tip to keep your drains from clogging up is dish soap. You want to use dish soap maybe every six months. Pour a bunch of dish soap and hot water down your drains, and it will keep you from having to call a plumber. It will pull all the grease down with it, a lot of the hair, and mostly whatever’s in there, and it will work miracles.

    Host, Sarah Rutan: To learn more from local, top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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The Genteel Plumbers WEBSITE AND EXTERNAL FEED
  • The Genteel Plumbers SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON The Genteel Plumbers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 58 VERIFIED CUSTOMERS i
The Genteel Plumbers : Average 9.4 out of 10 based on 58 unique customer surveys of customer satisfaction.

Sal B.

VERIFIED The Genteel Plumbers CUSTOMER

1 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them, Graham is great, he knows his stuff.

I think that they are super knowledgeable and have worked around the city for years, they know the different issues around different areas in the city.

Sandra B.

VERIFIED The Genteel Plumbers CUSTOMER

2 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

After owning a home for over 20 years, Max and Graham are the two best plumbers I have come across. They are friendly, knowledgeable, polite, and don't charge for unnecessary things.

They are the best.

Jen H.

VERIFIED The Genteel Plumbers CUSTOMER

3 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I called about 5 people to get immediate service, they were the only ones who actually picked up. I spoke with Max and had Graham come do the work, they were both great.

Graham did great work and fixed the issue.

Scott A.

VERIFIED The Genteel Plumbers CUSTOMER

4 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend people use them, they are very gentle.

Nothing specific, they are just all around reliable.

Randy B.

VERIFIED The Genteel Plumbers CUSTOMER

5 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend Graham to anyone, his partner Max is great as well. They both do great work.

The guys, they run a good operation.

Tom B.

VERIFIED The Genteel Plumbers CUSTOMER

6 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

Max is amazing, he is my go-to guy for plumbing.

Max and the knowledge he carries

Greg C.

VERIFIED The Genteel Plumbers CUSTOMER

7 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done, they were able to get everything working again.

They got everything back to normal.

Ray C.

VERIFIED The Genteel Plumbers CUSTOMER

8 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would mention them to others. They were good.

They came and fixed the toilet.

Linn G.

VERIFIED The Genteel Plumbers CUSTOMER

9 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up on time, they do good work.

It was a simple job, they just did an overall good job.

Wheeler G.

VERIFIED The Genteel Plumbers CUSTOMER

10 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to anyone who asked. I have told a few friends about them in the past, they do great and are very friendly.

Nothing I would specifically point out, just my overall experience.

Peter G.

VERIFIED The Genteel Plumbers CUSTOMER

11 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fine, very good guy who came out.

They got everything back into working condition.

Trevor H.

VERIFIED The Genteel Plumbers CUSTOMER

12 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

I would say the fact that they were able to get our backup corrected.

Janice H.

VERIFIED The Genteel Plumbers CUSTOMER

13 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think people should know that they are reliable and know what they are doing.

They are really friendly and professional.

Chris J.

VERIFIED The Genteel Plumbers CUSTOMER

14 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done and fast.

They were cheap with good work.

Michael J.

VERIFIED The Genteel Plumbers CUSTOMER

15 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to use them, I think they have fair pricing and very good at their trade.

They have high quality of work based on the experience and years in their trade.

Jude K.

VERIFIED The Genteel Plumbers CUSTOMER

16 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a great plan on how to fix our water heater and its stand. It was about 25 years old, sitting on the floor, so the new one needed a new stand or he called it a fixture to sit on, so he made that and installed all new pipes that connect to it, its nice.

I would say everything, they went the extra mile to build that stand, and I don't think I had to pay extra, they made sure everything leading up to the water heater was brand new.

Karen L.

VERIFIED The Genteel Plumbers CUSTOMER

17 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

We called and they were here within the hour, they were able to find the main reason we didn't have hot water, out hot water heater was majorly leaking.

They were able to go out and get a water heater and install it within the day.

Ben L.

VERIFIED The Genteel Plumbers CUSTOMER

18 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to give them a call, they have helped a lot with an older home I ended up purchasing. They have a great knowledge base.

I think the fact that they were able to make it here so many times within the week or so to solve a pretty tedious problem.

Javier M.

VERIFIED The Genteel Plumbers CUSTOMER

19 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good plumbing company, they know how to fix advanced stuff that I couldn't.

They were able to show me the issues and how they repair them.

Michael M.

VERIFIED The Genteel Plumbers CUSTOMER

20 of 58

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work.

They were here quickly, we had an emergency, so it was a little more expensive, but that's okay.

Read All 58 Survey Responses at Ratings View