Diamond Certified Company Report

The Freedom Hall & Gardens

Diamond Certified Company Report

The Freedom Hall & Gardens

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 689 VERIFIED CUSTOMERS i

Ambeer M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

1 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great.

My coordinator, she's awesome.

Aiyana F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

2 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't have anything negative to say, everything would be nice. I would do another event there.

I love the coordinator, she did an amazing job. The food was amazing, everything was amazing.

Mary S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

3 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very great, helpful, and they have hard working employees.

I love that it's all-in-one, all together.

Read All 689 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

The Freedom Hall & Gardens hosts events of every type at its Santa Clara facility, which features a newly remodeled banquet room, precisely landscaped gardens and towering redwood trees. The company specializes in wedding ceremonies and receptions, but it also offers its services for anniversaries, holiday parties, celebrations of life, birthday parties and general celebrations.

Manager Betty Portillo and her directors have more than 40 years of experience in the wedding and catering business, and they’ve planned and coordinated hundreds of weddings. The Freedom Hall & Gardens offers all-inclusive wedding packages from which customers can choose, which include facility rental, catering, unlimited beverages, DJs, the wedding cake and more. There are no restrictions on music, lengthy contracts to sign or cleaning and security deposits.

The Freedom Hall & Gardens is within walking distance of a Marriott Hotel and a Best Western Avatar for traveling guests. It’s also fully handicapped-accessible and has a large, well-lit parking lot.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON The Freedom Hall & Gardens

COMPANY CONTACT
Service AREA

The Bay Area

SERVICES PERFORMED

Weddings
Anniversaries
Holiday Parties
Celebrations of Life
Birthday Parties

DIAMOND CERTIFIED RESEARCHED ARTICLES ON The Freedom Hall & Gardens

The Freedom Hall & Gardens’ staff poses at a recent event.

Company Profile

The Freedom Hall & Gardens hosts events of every type at its Santa Clara facility, which features a newly remodeled banquet room, precisely landscaped gardens and towering redwood trees. The company specializes in wedding ceremonies and receptions, but it also offers its services for anniversaries, holiday parties, celebrations of life, birthday parties and general celebrations.

Manager Betty Portillo and her directors have more than 40 years of experience in the wedding and catering business, and they’ve planned and coordinated hundreds of weddings. The Freedom Hall & Gardens offers all-inclusive wedding packages from which customers can choose, which include facility rental, catering, unlimited beverages, DJs, the wedding cake and more. There are no restrictions on music, lengthy contracts to sign or cleaning and security deposits.

The Freedom Hall & Gardens is within walking distance of a Marriott Hotel and a Best Western Avatar for traveling guests. It’s also fully handicapped-accessible and has a large, well-lit parking lot.

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Company Philosophy

“We want to ensure each client’s experience is one they and their guests will cherish for a lifetime. We know planning a wedding can be stressful, and we work to make the process as smooth as possible so our clients can relax and enjoy their special days.”

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Comparative Summary

Gary Baker, owner of The Freedom Hall and Gardens, knows planning a wedding isn’t always the most joyous occasion for a bride- and groom-to-be. When he founded his Santa Clara event facility in 1995, he knew he’d be providing an important service for couples getting married in the Bay Area.

“I don’t want to call it one-stop shopping,” says Mr. Baker, “because there are so many components to a wedding celebration. But we do take on a large portion of the responsibility.” Mr. Baker says there are five main components to a wedding reception, and The Freedom Hall and Gardens can supply them all: venue, food, drink, wedding cake, and music. “Once a couple chooses us, they can cross quite a few things off their list.”

The Freedom Hall and Gardens’ banquet facilities were completely remodeled in 2008 with new hardwood floors, granite counter bar tops and other upgrades. But the centerpiece of the venue remains its landscaped gardens, where ceremonies are held and which the receptions halls overlook, so guests can enjoy the gardens throughout a celebration.

“In the wedding business, you obviously don’t get a lot of repeat customers,” says Mr. Baker. “But word of mouth is important, and our reputation for service sets us apart.” He says this service includes a 100 percent customer satisfaction rating and an annual drawing among its customers of the past year, where one lucky couple gets the cost of their wedding refunded.

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Industry Info

When planning a wedding, choose a trusted wedding planner who understands the event’s importance. A couple’s wedding is often the most important day in their married life, so hiring a responsible wedding planner is vital. “Look for reputation and experience,” advises Gary Baker, owner of The Freedom Hall and Gardens in Santa Clara. “You have one shot to do a wedding right. Lots of people can make a sale, but you have to make sure the planner can back up their talk.”

Ultimately, a wedding is a celebration of family and friends, so the best advice when planning is to leave all the tasks for the day in the hands of professionals. This allows the couple to focus on their family, friends and each other. This also means planning should occur in as few venues as possible. Is that extra stop to get a wedding photo at a particular location necessary? Or would the time be better spent enjoying the company of the guests? A picture at a unique location is nice, but it doesn’t compare with memories of time spent with loved ones.

Unlike many other businesses, the most expensive wedding planner isn’t always the best. “Weddings are one of those rare businesses where you can actually pay less and get more,” says Mr. Baker. “Choose a venue that provides the best service, not necessarily the most expensive one.” It’s service that ultimately makes a wedding enjoyable, he says.

There should be a seamless flow from ceremony to reception. Extended breaks for photos or other embellishments separate the couple from their guests and reduce the amount of time they spend together. Besides a seamless flow of events, the quality of the food is another important factor. Menu selection and ensuring the quality of preparation are important elements in the overall service.

Mr. Baker also says couples can save considerable amounts of money on their wedding if they’re flexible on the date and time of day. Like the tourism industry, there are peak seasons and days of the week. By choosing a less popular date or time, a couple can get the same service for a lower price.

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Frequently Asked Questions

Q: Where is your venue located?

A: It’s in Santa Clara, but we don’t publish the exact location for the privacy of our guests. But we host an open house tour every week so couples can come and see the venue and facilities.

Q: What type of cuisine do you offer?

A: We offer American classic and American California style cuisines.

Q: How much does it cost to hold a wedding at The Freedom Hall and Gardens?

A: There are various packages available, so it depends on what services you want. We’re proud of our pricing and believe we offer better service than a lot of the more expensive venues. We also have a tiered pricing structure, so the price depends on the time of day, the day of the week and the day of the year.

Q: Do you do other types of events, or just weddings?

A: We focus on weddings, but we occasionally do birthday parties and similar events.

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Diamond Certified RATINGS ON The Freedom Hall & Gardens
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 689 VERIFIED CUSTOMERS i
The Freedom Hall & Gardens : Average 9.7 out of 10 based on 689 unique customer surveys of customer satisfaction.

Ambeer M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

1 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great.

My coordinator, she's awesome.

Aiyana F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

2 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't have anything negative to say, everything would be nice. I would do another event there.

I love the coordinator, she did an amazing job. The food was amazing, everything was amazing.

Mary S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

3 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very great, helpful, and they have hard working employees.

I love that it's all-in-one, all together.

Andrea A.

VERIFIED The Freedom Hall & Gardens CUSTOMER

4 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place and they literally make your dreams come true.

How organized they were and how on top of things they were, I had nothing to worry about, they were on top of everything.

Contis B.

VERIFIED The Freedom Hall & Gardens CUSTOMER

5 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They consolidated the whole process of wedding planning and going all over the place, and brought everything in a central place, which I really liked.

They're very personable and available.

Jessica F.

VERIFIED The Freedom Hall & Gardens CUSTOMER

6 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're the best bang for the buck

Our coordinator was very on top of everything, and anything, and things you didn't even know.

Victoria G.

VERIFIED The Freedom Hall & Gardens CUSTOMER

7 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell them that they're great, they cover everything. I've actually recommended them to a couple friends, and I always tell everybody how great the experience was.

I think how thorough they were, they covered everything. Sandy even followed us around the entire day to make sure we drank water, so that was good. Yeah, they were just completely thorough the entire day.

Stephanie J.

VERIFIED The Freedom Hall & Gardens CUSTOMER

8 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already recommended them to a lot of people. The Freedom Hall and Gardens is an awesome place to have any event.

Just them being there whenever I need for whatever I need. I can call at any hour. They're very people oriented just want your day to be the best. That place is pretty awesome.

Lorrie L.

VERIFIED The Freedom Hall & Gardens CUSTOMER

9 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it's a stress-free, hassle-free experience that lets you enjoy your event.

Everything, from how well they explained everything at the initial meeting to the care and service that they gave on the day of the event.

Gina M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

10 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, the hall is beautiful, they really were very personalized, and made sure that every one of our needs was met and that we weren't disappointed in anything, definitely worth it.

The attention to detail, anytime I called they answered with my name and they were all very personable and sensitive to what my particular wedding needed. It was really cool.

Kayleen M.

VERIFIED The Freedom Hall & Gardens CUSTOMER

11 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. They're nice and welcoming.

They were adaptive to our needs.

Yelena S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

12 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a wonderful place to do a wedding, because it's almost all-in-one and the staff is amazing.

Everything, how easy they made our wedding planning, no headaches.

Angela S.

VERIFIED The Freedom Hall & Gardens CUSTOMER

13 of 689

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's an intimate setting, they know what they're doing, everything is included there, very experienced, they know what to look for and what's needed for a bride and groom. They're on top of it

We liked that they were all inclusive. It helps a lot with wedding planning and the day of.

Kristina B.

VERIFIED The Freedom Hall & Gardens CUSTOMER

14 of 689

Quality 9
9 10
Loyalty Yes
CRITIQUE

Everything was really good. The only complaint I had was with the DJ.

That they were willing to work with the requests that we had

Vanessa E.

VERIFIED The Freedom Hall & Gardens CUSTOMER

15 of 689

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say for sure that I would recommend them. The only issue we had was with Sandy, the wedding coordinator. Our wedding went 30 to 45 minutes longer than it should have. As we were leaving, Sandy took me aside and asked for payment right then and there, but of course, I didn't have my checkbook on me or anything. She caused a scene and involved both my parents and the groom's parents, and her demanding payment. She didn't want to accept any form of mail-in payment and wanted the money right then. My father offered to give her his credit card, but she said it had to be a check. It put a real dampener on our big day and we didn't want to end it arguing about money. That's not how we wanted our send off to be at all. We were very disappointed and taken aback at her behavior. It was tacky.

Just how easy everything was, they give you a list of things and you choose what works best for you and your budget.

Rebecca O.

VERIFIED The Freedom Hall & Gardens CUSTOMER

16 of 689

Quality 9
9 10
Loyalty Yes
CRITIQUE

That they were willing to go above and beyond to make your vision come true

How accommodating they were

TingTing D.

VERIFIED The Freedom Hall & Gardens CUSTOMER

17 of 689

Quality 8
8 10
Loyalty Yes
CRITIQUE

Very comprehensive service, and it was easy for us to hold an event there.

They included many features and I liked the packages.

Jessica K.

VERIFIED The Freedom Hall & Gardens CUSTOMER

18 of 689

Quality 8
8 10
Loyalty Yes
CRITIQUE

One of the biggest things I would tell them is, make clear to the staff exactly what you want and never assume that what you think is standard is standard. Everything needs to be talked about beforehand and made clear.

I liked how they had a lot of options. Everything as included, food, DJ, all of that. It was really wonderful and this is the only place in the area that has all those kinds of included stuff. It was all-inclusive and very affordable. I really liked that.

Aimy L.

VERIFIED The Freedom Hall & Gardens CUSTOMER

19 of 689

Quality 8
8 10
Loyalty Yes
CRITIQUE

I actually would recommend The Freedom Hall to other people. The price is great and the service was really great on the night of the event. Other than the couple instances where I couldn't get communication from my wedding coordinator, Monica, everything else was fine.

The attention to detail they provide on the night of, they make it so you're not stressed out on your night. They prepare you so you know what's going to happen, and you can always tweak things and make changes as needed.

Shirley Q.

VERIFIED The Freedom Hall & Gardens CUSTOMER

20 of 689

Quality 8
8 10
Loyalty Yes
CRITIQUE

Professional and affordable

They knew what they were doing so you know that the event will go on without a hitch.

Read All 689 Survey Responses at Ratings View