Diamond Certified Company Report

Terranova Construction

Diamond Certified Company Report

Terranova Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Jorge C.

VERIFIED Terranova Construction CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did my bathroom. It was very nice, and they brought me more ideas. I am very happy with it.

I really like them. They listened to me, and it was good.

Carlos M.

VERIFIED Terranova Construction CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was way beyond my expectations. They went the extra mile, and what they did was outstanding.

The way they take care of things was great.

Jossette R.

VERIFIED Terranova Construction CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have friends who have already used them, and they did an amazing job. I have used them before, and they did an excellent job.

He followed up with us, from the beginning and provided a realistic quote about materials and money. He was right there, and his guys were excellent from beginning to end.

Read All 12 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Terranova Construction provides a variety of remodeling services for residential and commercial clients in Marin County and San Francisco. The company primarily focuses on kitchen and bathroom remodels, but it also has the in-house capabilities to renovate entire properties, build home additions and more.

President Steven Romero credits much of Terranova Construction’s success to its honest, customer-oriented approach to remodeling. “We take a lot of pride in the quality of our work, so we’re always striving to provide our clients with the best possible results,” he affirms. “We strongly believe that reassurance and confidence are the keys to any successful construction project.”

Terranova Construction takes the time to develop relationships with its customers so they feel more comfortable throughout the remodeling process. “We want our clients to feel like they’re part of the company, so we sit down with them before their jobs begin so we can exchange ideas and go over all the details of what’s about to happen,” explains Mr. Romero. “They really appreciate the personal touch we bring to their projects.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Terranova Construction

COMPANY CONTACT
Service AREA

Marin County
San Francisco

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Residential & Commercial Renovations
Home Additions

BRANDS Supported
  • American Standard

  • Delta

  • Grohe

  • Kohler

  • Moen

  • TOTO

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Terranova Construction

Terranova Construction recently remodeled this kitchen.

Company Profile

Terranova Construction provides a variety of remodeling services for residential and commercial clients in Marin County and San Francisco. The company primarily focuses on kitchen and bathroom remodels, but it also has the in-house capabilities to renovate entire properties, build home additions and more.

President Steven Romero credits much of Terranova Construction’s success to its honest, customer-oriented approach to remodeling. “We take a lot of pride in the quality of our work, so we’re always striving to provide our clients with the best possible results,” he affirms. “We strongly believe that reassurance and confidence are the keys to any successful construction project.”

Terranova Construction takes the time to develop relationships with its customers so they feel more comfortable throughout the remodeling process. “We want our clients to feel like they’re part of the company, so we sit down with them before their jobs begin so we can exchange ideas and go over all the details of what’s about to happen,” explains Mr. Romero. “They really appreciate the personal touch we bring to their projects.”

Read moreRead Less
Company Philosophy

“Our mission is to satisfy our clients’ needs by offering top-quality materials, straightforward pricing and an overall commitment to excellence. By drawing upon our ethics, integrity, professionalism and focus on innovation, we’re able to build their confidence and create a respectful working environment for everyone involved.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Terranova Construction, the key to keeping clients happy is simple: make sure they feel confident about every aspect of its work, from the initial designs to the finishing touches. “Our priority is to complete each project to the client’s total satisfaction, so we hold ourselves to high standards of excellence in everything we do,” says President Steven Romero. “For us, customer satisfaction is much more important than big profit percentages.”

Terranova Construction has been providing remodeling services for residential and commercial clients in Marin County and San Francisco since 2018. The company primarily works on kitchen and bathroom remodels, but it’s also qualified to build home additions, renovate entire properties and more.

Unlike remodeling companies whose owners delegate project management responsibilities to less experienced employees, Terranova Construction provides every job with the hands-on expertise of Mr. Romero himself. “A lot of construction business owners only come onsite to receive the check, but I like to be involved in the entire process,” he affirms. “By actually using my hands and doing the work, I’m able to make sure everything is going according to plan.”

Ultimately, Mr. Romero sees Terranova Construction’s customer-oriented approach to remodeling as one of its most important attributes. “We really care about our clients and want them to feel like they’re an important part of the construction process, so we take the time to exchange ideas and go over details before work begins so they feel more comfortable with everything,” he explains. “They really appreciate the personal attention we give to their projects.”

Read moreRead Less
Industry Info

Plan ahead to get the most out of your remodeling project.

By going through the design process before beginning a remodeling project, you can determine your budget upfront and avoid making rash and costly decisions as work progresses. The first step in any remodeling project should be obtaining a detailed estimate from a contractor, but there are many other things you can do to prepare before work begins. Consider the following tips:

  • Distinguish what you need from what you want. This may mean the difference between a remodeling project you can afford and one that will put you in debt.
  • Make a detailed list of everything you want to include in the new room, such as light fixtures and furniture. Be sure to include specifications such as model, size and color. All of this information will be included in the contract, so it needs to be as accurate as possible.
  • Designate a small percentage of your budget to allow for unforeseeable needs or difficulties that may come up later.
  • If you’re on a tight budget, consider completing the project in stages—it’s more financially manageable to start small and gradually add on.

Save money by considering creative solutions. A remodeling project doesn’t have to be a budget behemoth, necessitating the tearing apart and reconstruction of an entire room. Sometimes a mere paint or wallpaper job will make a significant difference, and those projects are much less expensive than knocking out walls or rearranging utilities. Instead of adding square footage to your home, try borrowing space from a neighboring room (known as “space reconfiguration”) or installing a vaulted window to create open space via optical illusion.

Ask to see a computer-generated mock-up of your project. “Many contractors have computer software that helps them create interior design plans,” says Steven Romero, president of Terranova Construction in Novato. “These mock-ups will help you see the perspective of what you’re trying to create, and they’ll also allow the contractor to confirm exact details before the actual remodeling work begins.”

Be flexible in your vision. Sometimes people have remodeling ideas that don’t work as well in reality as they do in theory. A knowledgeable contractor will be able to determine if your idea is realistic for your budget, and if not, they should be able to give you comparable options. For example, if you want a marble countertop in your kitchen, it’s your contractor’s responsibility to point out that soft stone stains easily and may not be the best option. A better suggestion would be granite or stone—something that will repel stains better than marble.

Read moreRead Less
Frequently Asked Questions

Q: How soon can you start my remodeling project?

A: It depends on our schedule, but we’re usually able to start within five to seven days of your initial call.

Q: Will I be able to adjust my budget once the project is underway?

A: We can definitely adjust material prices, but other adjustments will depend on the situation. Regardless, we’ll always try to find the best way to achieve your goals while staying within your ideal budget.

Q: Can you pull plans and schedule inspections?

A: Absolutely. We’ll handle every step of the remodeling process for you. We can even help you find an architect or engineer if you need one.

Q: Can I replace materials if I don’t like them?

A: Yes. We want to make sure you’re happy with every aspect of your project, so if you don’t like a certain material, we can definitely replace it.

Q: Can you help me with interior design?

A: Yes, we actually do that a lot. We use computer software that helps us create interior designs so you can see the perspective of the space you’re trying to create. The software also allows us to visualize the exact details of your project before we even start remodeling.

Read moreRead Less

SELECTED PHOTOS FROM Terranova Construction

Shares
Terranova Construction WEBSITE AND EXTERNAL FEED
  • Terranova Construction SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Terranova Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Jorge C.

VERIFIED Terranova Construction CUSTOMER

1 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

They did my bathroom. It was very nice, and they brought me more ideas. I am very happy with it.

I really like them. They listened to me, and it was good.

Carlos M.

VERIFIED Terranova Construction CUSTOMER

2 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

It was way beyond my expectations. They went the extra mile, and what they did was outstanding.

The way they take care of things was great.

Jossette R.

VERIFIED Terranova Construction CUSTOMER

3 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

I have friends who have already used them, and they did an amazing job. I have used them before, and they did an excellent job.

He followed up with us, from the beginning and provided a realistic quote about materials and money. He was right there, and his guys were excellent from beginning to end.

Lissette Q.

VERIFIED Terranova Construction CUSTOMER

4 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional, and they are always able to provide personal service. They give you good choices and options.

They were very professional, and they were clean and respectful. They did everything on time.

Agustin F.

VERIFIED Terranova Construction CUSTOMER

5 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

I will definitely recommend them.

Their performance, and they were on time. They were also accurate with the job description.

Jonathan P.

VERIFIED Terranova Construction CUSTOMER

6 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

It was great. Everything was easy, straightforward, and the job was done professionally.

For me, they are professional, and they are on time. They did things in the correct time frame.

Laura B.

VERIFIED Terranova Construction CUSTOMER

7 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

I have definitely shared their names with other friends.

They did a professional job, and they cleaned up well afterwards. They were polite during the job.

Matthew L.

VERIFIED Terranova Construction CUSTOMER

8 of 12

Quality 10
10
Loyalty Yes
CRITIQUE

They were very enjoyable, professional and easy to work with.

They were very knowledgeable, communicative and easy to talk to. They understood the problem.

Bruno H.

VERIFIED Terranova Construction CUSTOMER

9 of 12

Quality 9
9
Loyalty Yes
CRITIQUE

I would definitely recommend them if someone is looking for a construction contractor in the Bay Area.

They were open to rather unusual things.

Richard R.

VERIFIED Terranova Construction CUSTOMER

10 of 12

Quality 9
9
Loyalty Yes
CRITIQUE

They provide a good service, and they are professional.

They are professional, friendly and on time.

Austin W.

VERIFIED Terranova Construction CUSTOMER

11 of 12

Quality 8
8
Loyalty Yes
CRITIQUE

I thought they were very knowledgeable in what they did. They remodeled a few things, and they were able to do it quickly. They gave us an accurate estimate upfront, and there were no miscellaneous purchases.

They were very friendly to work with, and the manager was friendly and laid out what we needed to do very clearly so that I could understand that was happening during the project.

Angela S.

VERIFIED Terranova Construction CUSTOMER

12 of 12

Quality 8
8
Loyalty Yes
CRITIQUE

Give them a call, they are good and they work hard to get the job done.

They gave options.

Read All 12 Survey Responses at Ratings View

Contact Info