Diamond Certified Company Report

Terranova Construction

Name: Terranova Construction
Address: US
Telephone: (415) 523-5726
Rating: 9.5

(415) 523-5726

Contact

Diamond Certified Company Report

Terranova Construction

(415) 523-5726

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Jorge C.

VERIFIED Terranova Construction CUSTOMER

1 of 12

Quality 10

10 10

Loyalty Yes

CRITIQUE

They did my bathroom. It was very nice, and they brought me more ideas. I am very happy with it.

I really like them. They listened to me, and it was good.

Carlos M.

VERIFIED Terranova Construction CUSTOMER

2 of 12

Quality 10

10 10

Loyalty Yes

CRITIQUE

It was way beyond my expectations. They went the extra mile, and what they did was outstanding.

The way they take care of things was great.

Jossette R.

VERIFIED Terranova Construction CUSTOMER

3 of 12

Quality 10

10 10

Loyalty Yes

CRITIQUE

I have friends who have already used them, and they did an amazing job. I have used them before, and they did an excellent job.

He followed up with us, from the beginning and provided a realistic quote about materials and money. He was right there, and his guys were excellent from beginning to end.

Read All 12 Survey Responses at Ratings View

Diamond certified company

Diamond certified company PROFILE

Terranova Construction provides a variety of remodeling services for residential and commercial clients in Marin County and San Francisco. The company primarily focuses on kitchen and bathroom remodels, but it also has the in-house capabilities to renovate entire properties, build home additions and more.

President Steven Romero credits much of Terranova Construction’s success to its honest, customer-oriented approach to remodeling. “We take a lot of pride in the quality of our work, so we’re always striving to provide our clients with the best possible results,” he affirms. “We strongly believe that reassurance and confidence are the keys to any successful construction project.”

Terranova Construction takes the time to develop relationships with its customers so they feel more comfortable throughout the remodeling process. “We want our clients to feel like they’re part of the company, so we sit down with them before their jobs begin so we can exchange ideas and go over all the details of what’s about to happen,” explains Mr. Romero. “They really appreciate the personal touch we bring to their projects.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Terranova Construction

COMPANY CONTACT

Terranova Construction

(415) 523-5726

EMAIL
Map Hours Website

Service AREA

Marin County
San Francisco

SERVICES PERFORMED

Kitchen & Bathroom Remodeling
Residential & Commercial Renovations
Home Additions

BRANDS Supported

American Standard
Delta
Grohe
Kohler
Moen
TOTO

CAPABILITIES TABLE

Company Name:	Terranova Construction
Website:	www.terranova-construction.com
Phone Number:	(415) 523-5726
DCID Number:	DCID4156370862
Hours:	Mon – Fri: 7am – 5pm
Areas Served:	Serving Marin County and San Francisco
Managers:	Steven Romero, President
Years in industry:	10 (Manager)
# of Employees:	3
License:	1065664
Insurance:	Liability Insurance, Workers’ Compensation
Founded:	2018
Areas of Expertise:	Kitchen & Bathroom Remodeling, Residential & Commercial Renovations, Home Additions
Key Brands:	American Standard, Delta, Grohe, Kohler, Moen, Toto
Customer Type:	Residential, Commercial
Warranties & Guarantees:	5-Year Warranty on Labor & Materials, Manufacturers’ Warranties on Products
CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Terranova Construction

Terranova Construction recently remodeled this kitchen.

Company Profile

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Company Philosophy

“Our mission is to satisfy our clients’ needs by offering top-quality materials, straightforward pricing and an overall commitment to excellence. By drawing upon our ethics, integrity, professionalism and focus on innovation, we’re able to build their confidence and create a respectful working environment for everyone involved.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Terranova Construction, the key to keeping clients happy is simple: make sure they feel confident about every aspect of its work, from the initial designs to the finishing touches. “Our priority is to complete each project to the client’s total satisfaction, so we hold ourselves to high standards of excellence in everything we do,” says President Steven Romero. “For us, customer satisfaction is much more important than big profit percentages.”

Terranova Construction has been providing remodeling services for residential and commercial clients in Marin County and San Francisco since 2018. The company primarily works on kitchen and bathroom remodels, but it’s also qualified to build home additions, renovate entire properties and more.

Unlike remodeling companies whose owners delegate project management responsibilities to less experienced employees, Terranova Construction provides every job with the hands-on expertise of Mr. Romero himself. “A lot of construction business owners only come onsite to receive the check, but I like to be involved in the entire process,” he affirms. “By actually using my hands and doing the work, I’m able to make sure everything is going according to plan.”

Ultimately, Mr. Romero sees Terranova Construction’s customer-oriented approach to remodeling as one of its most important attributes. “We really care about our clients and want them to feel like they’re an important part of the construction process, so we take the time to exchange ideas and go over details before work begins so they feel more comfortable with everything,” he explains. “They really appreciate the personal attention we give to their projects.”

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Industry Info

Plan ahead to get the most out of your remodeling project.

By going through the design process before beginning a remodeling project, you can determine your budget upfront and avoid making rash and costly decisions as work progresses. The first step in any remodeling project should be obtaining a detailed estimate from a contractor, but there are many other things you can do to prepare before work begins. Consider the following tips:

Distinguish what you need from what you want. This may mean the difference between a remodeling project you can afford and one that will put you in debt.
Make a detailed list of everything you want to include in the new room, such as light fixtures and furniture. Be sure to include specifications such as model, size and color. All of this information will be included in the contract, so it needs to be as accurate as possible.
Designate a small percentage of your budget to allow for unforeseeable needs or difficulties that may come up later.
If you’re on a tight budget, consider completing the project in stages—it’s more financially manageable to start small and gradually add on.

Save money by considering creative solutions. A remodeling project doesn’t have to be a budget behemoth, necessitating the tearing apart and reconstruction of an entire room. Sometimes a mere paint or wallpaper job will make a significant difference, and those projects are much less expensive than knocking out walls or rearranging utilities. Instead of adding square footage to your home, try borrowing space from a neighboring room (known as “space reconfiguration”) or installing a vaulted window to create open space via optical illusion.

Ask to see a computer-generated mock-up of your project. “Many contractors have computer software that helps them create interior design plans,” says Steven Romero, president of Terranova Construction in Novato. “These mock-ups will help you see the perspective of what you’re trying to create, and they’ll also allow the contractor to confirm exact details before the actual remodeling work begins.”

Be flexible in your vision. Sometimes people have remodeling ideas that don’t work as well in reality as they do in theory. A knowledgeable contractor will be able to determine if your idea is realistic for your budget, and if not, they should be able to give you comparable options. For example, if you want a marble countertop in your kitchen, it’s your contractor’s responsibility to point out that soft stone stains easily and may not be the best option. A better suggestion would be granite or stone—something that will repel stains better than marble.

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Frequently Asked Questions

Q: How soon can you start my remodeling project?

A: It depends on our schedule, but we’re usually able to start within five to seven days of your initial call.

Q: Will I be able to adjust my budget once the project is underway?

A: We can definitely adjust material prices, but other adjustments will depend on the situation. Regardless, we’ll always try to find the best way to achieve your goals while staying within your ideal budget.

Q: Can you pull plans and schedule inspections?

A: Absolutely. We’ll handle every step of the remodeling process for you. We can even help you find an architect or engineer if you need one.

Q: Can I replace materials if I don’t like them?

A: Yes. We want to make sure you’re happy with every aspect of your project, so if you don’t like a certain material, we can definitely replace it.

Q: Can you help me with interior design?

A: Yes, we actually do that a lot. We use computer software that helps us create interior designs so you can see the perspective of the space you’re trying to create. The software also allows us to visualize the exact details of your project before we even start remodeling.

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SELECTED PHOTOS FROM Terranova Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steven Romero

Expert CONTRIBUTOR PROFILE

Steven Romero is owner of Terranova Construction, a Diamond Certified company. He can be reached at (415) 523-5726 or by email.

Steven Romero: Determined to Succeed

By James Florence, Diamond Certified Resource Reporter

NOVATO — Steven Romero started a contracting firm at an age when most construction professionals are still cutting their teeth. While at times he worried he was in over his head, he stayed the course and was met with success. “I’ve been in construction since I was 18,” he explains. “My dad used to be a contractor, so I started out working for him. In 2010, I started Terranova Construction. I was only 23 at the time, so it was a lot to take on at such a young age. However, I was determined to succeed, so I met the challenges, got the hang of things, and here I am today.”

Today, Steven says his favorite part of his job is transforming his clients’ living spaces. “I enjoy the process of taking each project from start to finish. In particular, I like helping clients create better living spaces. We always do our best to improve upon what they have and deliver a final product they’re excited about.”

A resident of Novato (where he lives with his wife, Odalis), Steven spends his time outside of work on a variety of active pastimes. “My main hobby is playing music,” he details. “I play electric cello in a local rock band called Karens. We gig in San Francisco pretty regularly and we’re working on recording our first album.” When he’s not playing music, Steven likes being outdoors and, when the opportunity arises, out of the country. “My wife and I enjoy activities like camping, kayaking and biking, as well as traveling. I was born in Costa Rica, so we take regular trips there to visit my family.”

When asked about a professional philosophy, Steven espouses the importance of transparency. “I want to be open and honest with my customers from the very beginning,” he affirms. “I feel like a lot of contractors just want to make money and don’t really invest in the client relationship. As for me, I want to get to know my clients and understand what they’re looking for. Even more important, I want them to trust me to handle their projects. That’s why I make it a point to be transparent with them, earn their trust and deliver on my promises.”

When asked the first thing he’d do if he were to retire tomorrow, Steven says he’d pay an extended visit to his home away from home. “I’d get a one-way ticket to Costa Rica,” he laughs. “I love it there. Even though I’ve spent most of my life in the U.S., Costa Rica just feels like home.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: Real Madrid C.F., the soccer team from Madrid, Spain.

Q: If you could time travel, would you go to the past or the future?
A: I would go to the future. The past is already written, but the future is unknown. I’m really curious to know what the world will be like 100 or more years from now.

Q: Coffee or tea?
A: Tea. Peppermint tea is my go-to.

Q: What’s your favorite TV show?
A: “Game of Thrones.”

Q: What’s your favorite local restaurant?
A: Masa’s Sushi in Novato.

Expert articles

A Worthwhile Investment for Bathroom Retiling

By Steven Romero of
Terranova Construction

NOVATO — If you’re retiling your bathroom, consider installing an underlayment such as Schluter®-DITRA waterproofing membrane. This orange-colored polyurethane sheeting is installed beneath the tilework to protect the subfloor from moisture intrusion. When moisture is able to penetrate the grout line of a tile floor, it can seep into the wood studs beneath and damage the structure of the house. Even worse, since this type of leakage is rarely visible, it often goes undetected until the damage is substantial. The addition of Schluter-DITRA waterproofing membrane will give you peace of mind knowing your home’s structure is protected against this.

Another benefit of installing a waterproofing membrane is it reduces the chances for cracks to form in the tile grout. Every time a tile floor is stepped on, it puts stress on the entire surface and causes the tiles to move imperceptibly. This repeated movement stress can cause cracks to form in the grout over time. Schluter-DITRA waterproofing membrane effectively neutralizes this movement stress to protect against cracks and keep your tile and grout in pristine condition.

While a tile waterproofing membrane may represent an additional expense for your retiling project, the protection it offers against moisture damage and grout cracks makes it well worth the investment. If you’re having a contractor handle your bathroom retiling project, make sure they’re aware of this product.
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Expert video tip

Video: Tile Waterproofing Membrane

With Steven Romero of
Terranova Construction

Complete Video Transcription:

NOVATO — Steven Romero: So what I have here, it’s what’s called a Schluter®-DITRA waterproofing membrane. You see I have different types of materials — what you see here, this roll is the one that goes on the floor. And the cool thing about this material is that it actually prevents from moisture absorption on the studs, on the wood. So it helps you release the moisture of the bathroom, because moisture can penetrate through the grout line, and it damages the actual structure of the house. And sometimes you don’t see any problems with it, but when you open up the tile, there’s a lot of damage underneath the subfloor. So this prevents from moisture accumulating underneath the tile.

And another cool thing about this product is that it prevents tile to break into a little — there’s some lines that start to break around the grout line, and people don’t know why this happens, but it’s because every time you step on a tile, there’s going to be some movement happening. And this helps you release the pressure of the movement, so it’s pretty cool. This actually comes back from 100 years ago. It was created in Rome, and if you go to Rome and you walk through these beautiful palaces that they have there, there is a lot of tile that is impeccable. It hasn’t been touched, and the way that this works, it’s because they did an installation of sand. So they created a sub-floor of sand that prevents the tile from breaking into pieces. So they recreated that material. It’s modernized, it’s very easy to use.

And as you can see on this section here, I have the corner, and what this does is, you can install this on each corner of the bathroom. So you can see how you can install it on any corner, and the cool thing about it is that you can lay on top of this your Schluter floor material, and you’re going to have an even layoff of waterproofing that goes through the wall, down to the floor. So this is things that you have to take under consideration before you even start a project on the bathroom. You have to make sure that your contractor is aware of these kinds of materials. Maybe you don’t want to spend the extra bucks on it, but you’re going to know that you’re going to have a warranty life proof on your bathroom.
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Terranova Construction WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

https://www.terranova-construction.com/

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