Diamond Certified Company Report

T & T Auto Repair

Diamond Certified Company Report

T & T Auto Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 146 VERIFIED CUSTOMERS i

Bob C.

VERIFIED T & T Auto Repair CUSTOMER

1 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and you don't have to make an appointment. Just drive right in and in 10 to 15 minutes they'll have it done for you.

They did their job the way they're supposed to.

Angel A.

VERIFIED T & T Auto Repair CUSTOMER

2 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to a lot of people. My daughter and her husband go there too.

They're very attentive, they take care of my car, and they take care of me. They arrange for someone to take me to work and pick me up when my car is ready. They're the only people who can work on my car.

Clara F.

VERIFIED T & T Auto Repair CUSTOMER

3 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied with the workmanship and he asked me if there was anything else I needed. He's a very nice man.

They were efficient and they didn't take very long. I talked to them around 9 or 10 in the morning and everything was done by noon.

Read All 146 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Thuan Le, Owner

T & T Auto Repair provides a complete range of maintenance and repair services for domestic and foreign vehicles (with a special focus on high-end models like Lexus, BMW and Mercedes-Benz) at its Monterey facility. In addition to handling everything from routine oil changes to comprehensive transmission repairs, the company offers “check engine” light diagnostics and is state-certified to perform smog checks

Owner Thuan Le says T & T Auto Repair’s number one priority is effectively solving its customers’ vehicle issues and getting them back on the road as quickly as possible. “When it comes down to it, we just want to fix our customers’ cars and see them leave the shop happy. We always do the best we can, and we treat every customer with respect.”

T & T Auto Repair is known for its dedication to quality—it exclusively uses OEM replacement parts made by industry leader NAPA, and it backs all its workmanship with a two-year warranty. “Our goal is to do every job right the first time, so if there are any problems, our customers can bring back their vehicles and we’ll take care of everything,” says Mr. Le. “We’re fully committed to ensuring their satisfaction.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON T & T Auto Repair

Locations

Monterey County

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SERVICES PERFORMED

Repair & Maintenance of:
American Import, BMW & Mercedes-Benz Vehicles

DIAMOND CERTIFIED RESEARCHED ARTICLES ON T & T Auto Repair

Company Profile

T & T Auto Repair provides a complete range of maintenance and repair services for domestic and foreign vehicles (with a special focus on high-end models like Lexus, BMW and Mercedes-Benz) at its Monterey facility. In addition to handling everything from routine oil changes to comprehensive transmission repairs, the company offers “check engine” light diagnostics and is state-certified to perform smog checks

Owner Thuan Le says T & T Auto Repair’s number one priority is effectively solving its customers’ vehicle issues and getting them back on the road as quickly as possible. “When it comes down to it, we just want to fix our customers’ cars and see them leave the shop happy. We always do the best we can, and we treat every customer with respect.”

T & T Auto Repair is known for its dedication to quality—it exclusively uses OEM replacement parts made by industry leader NAPA, and it backs all its workmanship with a two-year warranty. “Our goal is to do every job right the first time, so if there are any problems, our customers can bring back their vehicles and we’ll take care of everything,” says Mr. Le. “We’re fully committed to ensuring their satisfaction.”

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Company Philosophy

"We focus on providing every customer with honest and reliable auto repair services. By performing high-quality work for a fair price, we're able to generate the kind of customer satisfaction that results in long-term relationships."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For T & T Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is simple: focus on performing every repair correctly the first time. “We want things to be as convenient as possible for our customers, and efficiently fixing their car problems is an important part of that,” says owner Thuan Le. “We do everything in our power to make sure they leave our shop happy.”

T & T Auto Repair has been repairing and maintaining domestic and foreign vehicles (with a special focus on high-end models like Mercedes-Benz, Lexus and BMW) at its Monterey facility since 2008. The company exclusively uses replacement parts made by industry leader NAPA, and it backs all its workmanship with a two-year warranty.

Unlike less experienced auto repair companies that are forced to limit their services because of a lack of training or equipment, T & T Auto Repair has the capabilities to provide a wide range of services under one roof. “We do everything from oil changes to transmission repairs and engine rebuilds,” says Mr. Le. “Actually, the only things we don’t do are tires and alignments. We’re even a STAR station, which means we’re state-certified to perform both smog tests and repairs.”

Another distinguishing attribute of T & T Auto Repair is its diligent, detail-oriented technicians, all of whom are ASE Certified and trained to closely follow manufacturers’ guidelines throughout every step of every repair. “Our technicians are very meticulous about their work,” affirms Mr. Le. “After they finish a repair, they test drive the vehicle to make sure everything is right before giving it back to the customer. This careful approach is important for ensuring the best results.”

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Industry Info

Knowing the basics of your car’s “check engine” light will help you avoid potentially serious problems. Drivers who don’t have a working knowledge of their vehicles can get confused at the sudden appearance of the “check engine” light. Does it mean you have to pull over and have your car towed to a repair shop? Can you ignore it if nothing seems wrong?

When your check engine light comes on, the first thing to look for is sensory signs. If you see/smell smoke or notice your car making unusual noises or motions, call a mechanic as soon as possible—these could be signs of a major problem. However, if the light comes on and you don’t notice any of these warning signs, visit an auto repair shop at your earliest convenience and ask them to run a diagnostic test to determine the cause of the light. Here are the most common causes of an illuminated check engine light:

Loose gas cap
Faulty gas caps allow fuel vapors to escape, which increases emissions and reduces gas mileage. If your car is acting normally, check to see if the gas cap has a crack in it. If not, tighten it and continue driving to see if the light turns off. If the cap is cracked, you can purchase a new one at an auto parts store for less than $5.

Old spark plugs
Spark plugs seal your car’s combustion chamber and are conduits for engine combustion. When spark plugs start to fail, they misfire and cause acceleration hiccups, which can trigger the check engine light.

Faulty oxygen sensor
Oxygen sensors monitor how much fuel your car burns. These sensors can get covered in oil or ash, which will reduce gas mileage and increase emissions. A professional diagnostic can point out which oxygen sensor is faulty. You should repair this problem right away—broken sensors can eventually cause the catalytic converter to fail, which is a major repair.

Mass airflow sensor failure
Old air filters can cause mass airflow sensors to fail, which can increase emissions and decrease gas mileage. You can drive a car with a broken mass airflow sensor, but it will eventually cause the vehicle to stall repeatedly.

Catalytic converter failure
Catalytic converters turn carbon monoxide into a nontoxic gas. Unmaintained catalytic converters can fail, which can cause your car to stop running. The only fix for this problem is to replace the part, which is a major repair.

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Frequently Asked Questions

Q: How much will it cost to fix my car?

A: That depends on a lot of factors. Once you bring in your car and let us look at it, we’ll be able to give you a firm price.

Q: Do I need to schedule an appointment or can I bring in my car today?

A: Either way. If you bring in your car without a previously scheduled appointment, we’ll try to get it fixed that same day if possible.

Q: Is there any type of vehicle that you can’t work on?

A: No. We specialize in American and European imports, but we can work on just about any vehicle.

Q: What kinds of parts do you use?

A: We try to use original equipment manufacturer (OEM) parts whenever possible. Approximately 95 percent of the replacement parts we install are OEM parts.

Q: Are smog tests the same for all vehicles?

A: No. If your car is from 1995 or earlier, there’s an additional segment of the inspection that tests the EVAP system. You should be aware that this adds to the overall inspection price, although it’s usually only about $10.

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SELECTED PHOTOS FROM T & T Auto Repair

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Thuan Le

Expert CONTRIBUTOR PROFILE
  • Thuan Le is an 22-year veteran of the auto repair industry and owner of T & T Auto Repair, a Diamond Certified company. He can be reached at (831) 498-9133 or by email.

Thuan Le: Automotive Autonomy

By James Florence, Diamond Certified Resource Reporter

MONTEREY — Like many auto repair professionals, Thuan Le regards his chosen trade as a lifelong passion. “I’ve been working on cars since I was a teenager,” he says. “Everyone in my family works on cars, so it’s something I’ve always been around and naturally grew to love.” Thuan founded T & T Auto Repair in 2008, and he says that while being a business owner has its challenges, the professional autonomy it offers is well worth it. “Prior to opening my business, I’d been working for someone else since the day I finished college. After a while, I got tired of that and decided it was time to do my own thing. Now that I have my own shop, I may be working a lot more, but I’m happy to be working for myself.”

Originally from Vietnam, Thuan immigrated to the United States in 1994, where he put down roots in the Bay Area. After 20 years in Monterey, where he resides today with his wife and two children, he considers the North Bay his adopted home. “Not only is it a beautiful place with great weather, the people who live around here are very nice as well,” he says.

Outside of work, Thuan enjoys activities such as flying remote-controlled airplanes, playing basketball with his son and going to the movies with his family. Often, however, he just likes to kick back and relax. “I work six days a week, so with only one day off, I have to be sure I take some time to recuperate,” he laughs.

When asked the first thing he’d do if he could retire tomorrow, Thuan says he’d do some long-deferred traveling. “I’d probably get an RV and go see the rest of the United States. After two decades in this country, I still haven’t been anywhere—I’ve been too busy working!”

Ask Me Anything!

Q: What was your first car?
A: A 1987 Honda CR-X.

Q: What’s your favorite season?
A: Summer, because I can go outside and fly my remote-controlled airplanes.

Q: If you could visit any city in the world, which would you choose?
A: I’ve always wanted to visit Paris.

Q: What’s your favorite holiday?
A: I love the whole holiday season, from Thanksgiving to New Year’s.

Q: What’s your favorite food?
A: Steak.

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Expert articles
  • Under the Hood: Getting to Know Your Vehicle

    MONTEREY — Even if you have no prior knowledge of auto maintenance, the first step to becoming acquainted with the inner workings of your vehicle is to simply lift the hood. You’ll be surprised how much you can learn by taking some time to examine the various fluids and filters found inside.

    Fluids
    To maintain ongoing functionality, your vehicle requires several different kinds of fluids. Some of the most important fluids include coolant (also known as antifreeze), which helps maintain the temperature of the water in the radiator and engine; transmission fluid, which lubricates the transmission’s moving parts; and engine oil, which lubricates the engine’s moving parts. Other important fluids to know are brake, power steering and windshield washer fluid. While all fluids should be replenished at regular service intervals, it’s also a good idea to routinely observe fluid levels on your own. While most fluids can be monitored by simply looking at the reservoir, engine oil and transmission fluid levels can be checked with yellow and red dipsticks, respectively.

    Air filters
    Your vehicle has a couple different air filters, including the engine air filter, which stops abrasive particles from entering the engine’s cylinders, and the cabin air filter, which helps ensure clean cabin air for the driver and passengers. Replacing either of these air filters is easy: Once you’ve located it and removed the protective casing, simply pull out the old filter and put a new one in its place. By replacing your vehicle’s air filters on a regular basis, you’ll be able to optimize air quality for both your engine and yourself.

    To learn more about maintaining your vehicle’s fluids and filters, take a look at your vehicle owner’s manual.

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Expert video tip
  • Video: Auto Maintenance 101

    Complete Video Transcription:

    MONTEREY — Host, Sarah Rutan: When maintaining your vehicle, it’s important to be able to identify what’s under your hood. Today, we’re in Monterey with Diamond Certified Expert Contributor Thuan Le of T & T Auto Repair to learn more.

    Diamond Certified Expert Contributor, Thuan Le: If you don’t know how to work on your car and you can open the hood and here’s the oil dipstick and here’s the oil cap. If you need to open the cap and check the oil in there. And you can check by yourself if the coolant right here, that’s the coolant is, you can see – you can look outside, you can see the level if that’s enough. And this is the power steering  you can open and check it out if you need them, ask them.

    The windshield wiper water, you can add some water in there. And here’s the air filter, it’s plenty easy to open couple clip right here, and you lift it up and you can see how better and you need to replace them, you can do by yourself.

    Host, Sarah Rutan: To learn more from our local, top-rated companies, visit us at experts.diamondcertified.org.

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Diamond Certified RATINGS ON T & T Auto Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 146 VERIFIED CUSTOMERS i
T & T Auto Repair : Average 9.3 out of 10 based on 146 unique customer surveys of customer satisfaction.

Bob C.

VERIFIED T & T Auto Repair CUSTOMER

1 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and you don't have to make an appointment. Just drive right in and in 10 to 15 minutes they'll have it done for you.

They did their job the way they're supposed to.

Clara F.

VERIFIED T & T Auto Repair CUSTOMER

2 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm very satisfied with the workmanship and he asked me if there was anything else I needed. He's a very nice man.

They were efficient and they didn't take very long. I talked to them around 9 or 10 in the morning and everything was done by noon.

Ryan R.

VERIFIED T & T Auto Repair CUSTOMER

3 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've done really good, amazing work at the very best prices in the area. They're the only company I'd take the time to do a survey like this for.

They don't overcharge for things. I brought my car in thinking that something was wrong with it that was expensive. They told me it was something else that was way cheaper than it was originally going to be. So they were upfront, honest, and they don't charge you for things you don't need.

Angel A.

VERIFIED T & T Auto Repair CUSTOMER

4 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them to a lot of people. My daughter and her husband go there too.

They're very attentive, they take care of my car, and they take care of me. They arrange for someone to take me to work and pick me up when my car is ready. They're the only people who can work on my car.

John R.

VERIFIED T & T Auto Repair CUSTOMER

5 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

Well he's just easy to work with.

Susan L.

VERIFIED T & T Auto Repair CUSTOMER

6 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I send everybody to them. I say hey, he's honest, he's got really good prices, and you can't beat his work.

I think their demeanor. He's just so nice, he's friendly and, I don't know, there's just something about him. It just feels good being there. I always wait for my car with the Buddha's and rub all of them. He has a really good business.

Anthony E.

VERIFIED T & T Auto Repair CUSTOMER

7 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work and they're honest with you.

They are punctual.

John A.

VERIFIED T & T Auto Repair CUSTOMER

8 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a good place to go.

They're open on Saturday and their hours are customer friendly.

Carla K.

VERIFIED T & T Auto Repair CUSTOMER

9 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them if they lived over in that area or were going to be in that area, to go to T & T for their smog inspection. If there's something else wrong, go to that place and see what they say.

They took me right away and took care of it. I was able to get to AAA right away and get my registration finished.

Elaine D.

VERIFIED T & T Auto Repair CUSTOMER

10 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend getting a smog there, they have an easy location.

It was quick.

Patrick H.

VERIFIED T & T Auto Repair CUSTOMER

11 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they're better than the dealer and a lot cheaper

It was just really convenient. I can drop my car off and pick it up next day and the pricing was good. I just felt really comfortable with my questions and answers.

Sandra M.

VERIFIED T & T Auto Repair CUSTOMER

12 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good value for the money you pay.

Walk-in service, they were fast.

Ronald G.

VERIFIED T & T Auto Repair CUSTOMER

13 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're helpful and reasonable on the price.

They will tell you exactly when they can see you so no time is wasted.

Michelle S.

VERIFIED T & T Auto Repair CUSTOMER

14 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

They were very courteous and treated me with respect.

Eric Y.

VERIFIED T & T Auto Repair CUSTOMER

15 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were easy, quick, affordable, and accurate.

I liked the fluidity of service from start to finish.

Ted G.

VERIFIED T & T Auto Repair CUSTOMER

16 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are very high quality and professional.

I trusted them and their professionalism.

Bonnie D.

VERIFIED T & T Auto Repair CUSTOMER

17 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

Thuan is very friendly, professional, and honest. He is straightforward and isn't wishy-washy like other mechanics.

Honesty

Gerald A.

VERIFIED T & T Auto Repair CUSTOMER

18 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've referred a lot of people to them.

They're very reasonable, and they get the job done. My business partner is the one who referred me to him, and I've been referring people to them too. They're great people, and they do great work.

Gerard B.

VERIFIED T & T Auto Repair CUSTOMER

19 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They know what they are doing, which is the only thing that truly matters in my opinion.

Their knowledge

Greta M.

VERIFIED T & T Auto Repair CUSTOMER

20 of 146

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and helpful.

The service was very quick.

Read All 146 Survey Responses at Ratings View