Diamond Certified Company Report

T & J Painting

Diamond Certified Company Report

T & J Painting

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 38 VERIFIED CUSTOMERS i

Johan G.

VERIFIED T & J Painting CUSTOMER

1 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They're really good with their work, and they're very professional. For commercial work, they're good, but I do feel like it could be a little pricey, but I'm not sure. The quality of the work was good, so I feel like I can't complain.

Shawn was the one I was working with the whole time. He was always communicating, even the smallest thing to me. He always calls me in advance and tells me they're going to be there at whatever time. I think that's important, especially with a big business going on.

Leslie C.

VERIFIED T & J Painting CUSTOMER

2 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, reliable, and they have a quick turnaround time.

They are very accessible via telephone and email.

Mark K.

VERIFIED T & J Painting CUSTOMER

3 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend their services. They are very accurate, professional, and competent.

They were on time, responsive, professional, and they did a very satisfactory job.

Read All 38 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Tony Park (L) and General Manager Shawn Park

T & J Painting provides a wide range of interior and exterior painting services for residential and commercial clients throughout San Mateo County. The company has the in-house capabilities to handle every step of the painting process, from surface preparation and wallpaper removal to texturing and re-texturing, and it offers complimentary consultations so its customers can choose the right colors for their projects.

General Manager Shawn Park says T & J Painting’s detail-oriented approach to painting has been a crucial aspect of its success. “My dad [owner Tony Park] and I really care about details, so we closely inspect every surface that we paint to make sure nothing has been missed. We believe every job deserves our undivided attention, so that’s exactly what we provide.”

T & J Painting prioritizes jobsite cleanliness on every project, and its technicians are trained to stay up-to-date on the painting industry’s latest products and technology. “Our goal is to take care of our customers as much as possible, and keeping everything clean and studying new products are the best ways to do that,” says Mr. Park. “Everyone who works here is focused on maintaining the integrity of our clients’ properties.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON T & J Painting

COMPANY CONTACT
Service AREA

San Mateo County
Menlo Park
Daly City
San Mateo
Foster City
Redwood City
S San Francisco
San Bruno
Hillsborough

SERVICES PERFORMED

Interior & Exterior Painting
Popcorn Removal
Texturing & Re-Texturing
Wallpaper Removal

BRANDS Supported
  • Benjamin Moore

  • Dunn-Edwards

  • Armstrong

  • Storm System

DIAMOND CERTIFIED RESEARCHED ARTICLES ON T & J Painting

Company Profile

T & J Painting provides a wide range of interior and exterior painting services for residential and commercial clients throughout San Mateo County. The company has the in-house capabilities to handle every step of the painting process, from surface preparation and wallpaper removal to texturing and re-texturing, and it offers complimentary consultations so its customers can choose the right colors for their projects.

General Manager Shawn Park says T & J Painting’s detail-oriented approach to painting has been a crucial aspect of its success. “My dad [owner Tony Park] and I really care about details, so we closely inspect every surface that we paint to make sure nothing has been missed. We believe every job deserves our undivided attention, so that’s exactly what we provide.”

T & J Painting prioritizes jobsite cleanliness on every project, and its technicians are trained to stay up-to-date on the painting industry’s latest products and technology. “Our goal is to take care of our customers as much as possible, and keeping everything clean and studying new products are the best ways to do that,” says Mr. Park. “Everyone who works here is focused on maintaining the integrity of our clients’ properties.”

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Company Philosophy

"We believe that if we take care of our customers, they'll take care of us. Earning their trust is very important to us, so we do our best to make sure they're comfortable throughout every step of the painting process. Ultimately, their peace of mind is our number one priority."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting contractors that have earned the prestigious Diamond Certified award. For T & J Painting, the key to achieving and maintaining high levels of customer satisfaction is simple: provide the kind of quality services that clients remember long after the fact. “Our goal on every project is to satisfy the customer and make sure they have a pleasant experience,” says General Manager Shawn Park. “Most people only need to paint every five to 10 years, so we want to make such a good impression that they’ll remember us the next time they have a painting project.”

T & J Painting has been providing interior and exterior painting services for residential and commercial clients throughout San Mateo County since 1993. The company has the training and equipment to handle every step of the painting process, from surface preparation to texturing, and it offers free consultations so its customers can make sure they’re getting the right colors for their projects.

Unlike less experienced painting contractors that undervalue the importance of jobsite cleanliness, T & J Painting takes measures to ensure safety and cleanliness on every project. “We always keep our jobsites clean and make sure there are no safety risks, like ladders being left where someone could trip on them,” says Mr. Park. “Overall, we strive to treat each customer’s property like it was our own.”

Another distinguishing attribute of T & J Painting is its dedication to quality control in every aspect of its work. “After our painters are finished, I do a walkthrough to make sure everything has been completed to our high standards,” says Mr. Park. “That way, we can address any issues before presenting the finished product to the client.”

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Industry Info

When choosing paint for an interior painting project, don’t forget to consider the sheen. In anticipation of an upcoming painting project, many homeowners tend to focus on choosing and coordinating colors, but another important yet often overlooked consideration is paint sheen. There are numerous choices when it comes to paint sheen, from flat to low-luster to semi- and high-gloss, and each possesses specific aesthetic characteristics. However, in addition to considering aesthetics, it’s a good idea to account for practical attributes when making your choice.

One attribute to consider is “washability,” as some sheens are more maintenance-friendly than others. For example, a flat-sheen surface isn’t very receptive to cleaning and can actually get damaged if you attempt to scrub off stains. On the other hand, low-luster sheens like satin and eggshell are both durable and easily washable, which is why they’re typically recommended in high-traffic areas of the home, particularly where small children spend a lot of time.

However, while low-luster sheens are easier to clean than flat ones, when it comes to performing paint touch-ups, the situation is reversed. “After a couple of years, you can’t touch up eggshell or satin sheens because both the color and sheen will have faded,” explains Shawn Park, general manager of T & J Painting in San Jose. “If you try to touch up those areas, it’ll leave very noticeable marks where the new paint is applied. In contrast, flat-sheen paint can be touched up long after the initial application.”

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Frequently Asked Questions

Q: How long will it take to complete my painting project?

A: The average time for an interior or exterior paint job is three to four days, depending on the size of your home.

Q: What kind of paint do you use?

A: We only use premium brands like Kelly-Moore, Dunn-Edwards and Sherwin-Williams. If you don’t have a preference, we’ll usually go with Dunn-Edwards—it’s a good product and the manufacturer provides great customer service.

Q: What if you start an exterior paint job and it looks like it’s going to rain?

A: Exterior paint takes two to three days to fully dry following application, so we always stay tuned to the weather forecast. If there’s more than a 30 percent chance of rain, we’ll wait for the forecast to improve before painting.

Q: What if I have wallpaper on the walls that I want painted?

A: We can remove wallpaper for you. However, if it looks like the wallpaper is going to create too much damage when it’s removed, we’ll just prime over it and seal it before painting.

Q: What’s a good product for cleaning my walls?

A: Trisodium phosphate (TSP) works well for wiping down walls—it effectively removes oils and grime without damaging the paint.

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SELECTED PHOTOS FROM T & J Painting

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Shawn Park

Expert CONTRIBUTOR PROFILE
  • Shawn Park is a second-generation painting professional and general manager of T & J Painting, a Diamond Certified company. He can be reached at (650) 924-1976 or by email.

Shawn Park: Made in the Shade

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — After he graduated high school, Shawn Park could’ve pursued any career he wanted, but he ultimately chose to follow in his father’s footsteps. “My dad, Tony, has been painting in the Bay Area for about 20 years, and after high school, I started working for him full-time,” he says. “I’ve always found the trade to be pretty interesting, and I enjoy meeting different people every day. Plus, the hands-on training I’ve received from my dad is something I couldn’t get by going to school or doing an internship. Overall, I’ve found that learning a trade is difficult but also very rewarding.”

Today, as general manager of T & J Painting, Shawn says his favorite part of his job is furthering the company’s good reputation. “Unfortunately, our industry has its share of shady companies that mislead customers and let them down. That’s why I take a lot of pride in earning our customers’ trust, delivering on our promises and maintaining our positive reputation. Of course, I also love hearing customers tell me they’re happy with our work.”

A resident of San Jose, Shawn spends much of his time outside of work taking advantage of the diverse local landscape. “My generation grew up immersed in electronics, so I find that a lot of people my age don’t appreciate all the natural beauty and outdoor activities we have access to here in the Bay Area. Whenever I have the time, I try to get outdoors, whether it’s hiking at Alamere Falls or mountain biking and surfing in Santa Cruz.”

In his life and career, Shawn espouses the importance of maintaining a respectful attitude toward others. “I’ve found that if you take care of your customers, they’ll take care of you, which is why I always make sure we do our part and deliver what’s in our contract,” he explains. “That’s pretty much how I live my life as well. Ultimately, I think it just comes down to doing your part and treating others with respect.”

When asked what he expects his personal and professional future to look like, Shawn says it’s yet to be determined. “My dad has a great success story: Originally from Korea, he came to the United States and found success by starting his own business. Other than following in his footsteps, I don’t really have my own story yet, so I have to make one. I guess I’d better make it interesting!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Oakland Raiders.

Q: What’s the most death-defying feat you’ve ever attempted?
A: Climbing about 20 feet up a rock wall without any harnesses. It was the scariest thing I’ve done in my life—about halfway up, I was regretting it.

Q: What’s your favorite snack?
A: Kettle corn.

Q: Who makes you laugh?
A: Kevin Hart, Dave Chappelle and Lavell Crawford.

Q: What was your favorite Halloween costume as a child?
A: Wolverine.

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Expert articles
  • How to Protect Painted Exterior Metal

    SAN JOSE — A common occurrence with painted metal railings or fences is premature chipping and fading caused by weather damage and sun exposure. Fortunately, with a little maintenance, you can repair this damage and add some extra durability to your paint job.

    After performing a light sanding, clean the surface thoroughly. Next, use a brush or sponge roller to apply a rust-preventative enamel product, such as Kelly-Moore 1700. Depending on the kind of sheen you want, you can choose either a gloss or semi-gloss. When finished, this application will give your painted metal surface a smooth look and texture while providing more durability against outdoor elements.

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Expert video tip
  • Video: How to Protect Painted Metal Railings

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: If you have a painted metal railing or fence, a proactive maintenance step can help prevent premature chipping and wear. Today we’re in San Jose with Diamond Certified Expert Contributor Shawn Park of T & J Painting to learn more.

    Diamond Certified Expert Contributor, Shawn Park: So sometimes customers have metal railings or fences that have started to chip and have faded over the years of sun exposure and weather damage. What you can do to kind of buff up these surfaces is perform a light sanding, clean off a surface thoroughly, and then use a product such as Kelly-Moore 1700, which is a rust-preventative enamel. You can use either the semi-gloss or gloss depending on what kind of sheen you’re looking for. Apply it on with a brush and a sponge roller, and you can achieve a smooth surface, and also, in the future a more durable surface that you can look forward to looking at.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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T & J Painting WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.tnjpainting.com
Diamond Certified RATINGS ON T & J Painting
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 38 VERIFIED CUSTOMERS i
T & J Painting : Average 8.6 out of 10 based on 38 unique customer surveys of customer satisfaction.

Johan G.

VERIFIED T & J Painting CUSTOMER

1 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They're really good with their work, and they're very professional. For commercial work, they're good, but I do feel like it could be a little pricey, but I'm not sure. The quality of the work was good, so I feel like I can't complain.

Shawn was the one I was working with the whole time. He was always communicating, even the smallest thing to me. He always calls me in advance and tells me they're going to be there at whatever time. I think that's important, especially with a big business going on.

Mark K.

VERIFIED T & J Painting CUSTOMER

2 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend their services. They are very accurate, professional, and competent.

They were on time, responsive, professional, and they did a very satisfactory job.

Leslie C.

VERIFIED T & J Painting CUSTOMER

3 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest, reliable, and they have a quick turnaround time.

They are very accessible via telephone and email.

Max W.

VERIFIED T & J Painting CUSTOMER

4 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very reliable, competent, and respectful. They did an excellent job. They cleaned up after themselves, and they were on time. They were just perfect.

Very reliable

Julie D.

VERIFIED T & J Painting CUSTOMER

5 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good, and they're reliable.

They finished on time.

Glenda A.

VERIFIED T & J Painting CUSTOMER

6 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job. They were really clean with the painting and made sure the other areas didn't get paint on them.

Their job was high quality. They did a really good job.

Gavin T.

VERIFIED T & J Painting CUSTOMER

7 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable, they did what they told me they were going to do, and so far, I have no complaints about them.

Their honesty, openness, and communication

Anita W.

VERIFIED T & J Painting CUSTOMER

8 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and professional. They also have a good price.

They showed up on time, and they did the job very quickly.

Lisa X.

VERIFIED T & J Painting CUSTOMER

9 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

He just knows what he's doing, and he does a great job.

His price was reasonable, and he showed up on time.

Mara P.

VERIFIED T & J Painting CUSTOMER

10 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they're honest, reliable, they do quality work, and they go above and beyond.

They did a lot of really good things. It's hard to find a good painter who you feel you can trust, and I feel I can trust them. They came with a really good quote, and it was easy in that I could email them. Also, it's really important that they're able to self-sustain, and they can. In other words, they show up when they're supposed to, they do a really good job, and then they let you get on with your life.

Mark S.

VERIFIED T & J Painting CUSTOMER

11 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their prices are reasonable, and they do good work.

Their sincerity in trying to provide a good product and do a good job

Newell M.

VERIFIED T & J Painting CUSTOMER

12 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very eager to do a good job, and they're prompt at everything they do.

They're really courteous, and they care about doing everything right. They go the extra mile to make sure that you're happy and satisfied with the work.

Paul M.

VERIFIED T & J Painting CUSTOMER

13 of 38

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide a good service at an affordable price without trying to gouge you.

That's tough. They were very clean and tidy while they worked, and they left the place clean. They were also speedy. They were in and out, and they have a high degree of professionalism.

Erica R.

VERIFIED T & J Painting CUSTOMER

14 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

I would say that they're very willing to work with you, and they want to make sure the client is happy.

I appreciate their responsiveness, their willingness, and their desire to provide the service that I want and to give me a product I'm happy with.

Yasmeen B.

VERIFIED T & J Painting CUSTOMER

15 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did some work for me, and I was pretty satisfied.

I think the rates are reasonable.

Candice L.

VERIFIED T & J Painting CUSTOMER

16 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

I'd say that they were very flexible around my schedule. If I ever need any sort of touch up work done, they have no problem coming out to do it. I would highly recommend them.

They are very precise and detailed. I have had no problems with them in the many, many years of doing business with them.

Danielle E.

VERIFIED T & J Painting CUSTOMER

17 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

They did a good job. I would recommend them.

They're friendly and thorough.

Debbie A.

VERIFIED T & J Painting CUSTOMER

18 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think it's a good value.

He's always prompt, and his prices are good.

Diana W.

VERIFIED T & J Painting CUSTOMER

19 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

The pricing is good, competitive pricing.

They did good detail work.

Gina Y.

VERIFIED T & J Painting CUSTOMER

20 of 38

Quality 9
9 10
Loyalty Yes
CRITIQUE

I don

They were respectful, clean, and they had good communication.

Read All 38 Survey Responses at Ratings View