Diamond Certified Company Report

Stone & Tile Impressions, Inc.

Diamond Certified Company Report

Stone & Tile Impressions, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 117 VERIFIED CUSTOMERS i

RidgeCrest R.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

1 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Oscar is the best. I don't know anyone better in the business.

Their work is excellent. Oscar is very good at aesthetics and laying out tiles.

B. C.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

2 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can count on them, the quality is great, and they take pride in their work.

I think that their guys are easy to have around in addition to the good work they do. They're just good guys.

Cathy D.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

3 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very talented, honest, and professional

Quality of the work

Read All 117 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Oscar Soltero, Owner

Stone & Tile Impressions, Inc. installs a wide variety of tile and stone products for bathroom and kitchen remodeling projects in Contra Costa and Alameda Counties. In addition to working with everything from glass, ceramic and terra cotta tile to marble, slate and granite, the company extends its tile and stone services to exterior projects like stairs and patios.

Owner Oscar Soltero says his favorite part of the tile business is using his creativity to produce unique results for his customers. “There’s a lot of satisfaction that comes with seeing people’s faces when they see their new bathrooms or kitchens for the first time. Sitting down with a customer and helping them create their dream bathroom or kitchen backsplash is very enjoyable to me.”

Stone & Tile Impressions’ small size allows its technicians to provide clients with comprehensive, one-on-one service that includes helping them turn their general ideas into specific project plans, taking them to tile stores and assisting with product selection, and more. “Since we’re a smaller company, we’re able to focus on quality control and manage every step of every project,” says Mr. Soltero. “Our customers really appreciate our level of availability.”

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Stone & Tile Impressions, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Danville
Walnut Creek
Oakland
Berkeley
Fremont
Hayward

SERVICES PERFORMED

Stone
Marble
Slate
Granite
Glass, Ceramic and Terra Cotta Tile
Sealing of Stone Installations

BRANDS Supported
  • Hydroment

  • Laticrete

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Stone & Tile Impressions, Inc.

Stone & Tile Impressions recently built this fireplace and mantle in a client’s home.

Company Profile

Stone & Tile Impressions, Inc. installs a wide variety of tile and stone products for bathroom and kitchen remodeling projects in Contra Costa and Alameda Counties. In addition to working with everything from glass, ceramic and terra cotta tile to marble, slate and granite, the company extends its tile and stone services to exterior projects like stairs and patios.

Owner Oscar Soltero says his favorite part of the tile business is using his creativity to produce unique results for his customers. “There’s a lot of satisfaction that comes with seeing people’s faces when they see their new bathrooms or kitchens for the first time. Sitting down with a customer and helping them create their dream bathroom or kitchen backsplash is very enjoyable to me.”

Stone & Tile Impressions’ small size allows its technicians to provide clients with comprehensive, one-on-one service that includes helping them turn their general ideas into specific project plans, taking them to tile stores and assisting with product selection, and more. “Since we’re a smaller company, we’re able to focus on quality control and manage every step of every project,” says Mr. Soltero. “Our customers really appreciate our level of availability.”

Read moreRead Less
Company Philosophy

"Having a strong referral base is very important to our success, so we always strive to achieve 100 percent customer satisfaction on every project. By listening closely to our customers throughout the installation process and paying attention to detail, we're able to ensure the quality and reliability of our work."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For Stone & Tile Impressions, Inc., the key to achieving and maintaining high levels of customer satisfaction is working closely with clients to bring their remodeling ideas to life–a comprehensive, one-on-one service approach that has allowed the company to develop a loyal clientele base. “Everyone who works here is a people person, so we really enjoy sitting down with our clients and helping them create their dream kitchens and bathrooms,” says owner Oscar Soltero. “By listening intently to what they want, we’re able to give them exactly what they expect.”

Stone & Tile Impressions has been installing tile and stone products for bathroom and kitchen remodeling projects in Contra Costa and Alameda Counties since 1999. In addition to working with everything from ceramic, glass and terra cotta tile to marble, granite and slate, the company installs radiant heated flooring and extends its tile and stone services to exterior projects like patios and stairs.

Unlike less experienced tile contractors that expect their clients to make every decision throughout the course of their projects, Stone & Tile Impressions understands the importance of advising its clients during every project phase to ensure quality results. “We’re very hands-on with our clients,” confirms Mr. Soltero. “From helping them determine the most important aspects of their projects to taking them to the tile store and assisting them with product selection, we’re there to help every step of the way.”

Another distinguishing attribute of Stone & Tile Impressions is its relatively small size, which allows Mr. Soltero to take an active role in each project, from helping with design and layout to acquainting his clients with his installers. “It’s important for me to provide quality control on every job,” he says. “By always making myself available to our clients, I can make sure we do the best possible job every time.”

Read moreRead Less
Industry Info

Before installing new tile in your home, make sure you understand all your choices. Ceramic tile comes in thousands of different colors, styles, shapes and sizes, which means there are millions of possible combinations from which to choose. To narrow down your choices and determine which type of tile is best for your particular situation, consider the following information:
Materials
• Glazed tiles are made from a combination of clays that are glazed before baking. The glaze is only on the top surface, so the base color will show through cracked or chipped tiles. Glazed ceramic tiles are usually used for walls and flooring, and they’re available with high-gloss, matte and low-slip finishes.
• Mosaic tiles are made from pigmented clay, so the color is consistent throughout. These tiles resist chipping, moisture and staining, so they’re good choices for almost any surface.
• Natural tiles (including slate, marble, granite and limestone) are thin pieces cut from large blocks of natural stone and installed like ceramic tiles.
• Glass tiles are popular because they come in a wide variety of sizes, colors and shapes. They’re usually made from cast or fused glass, but they can also be made from recycled glass, which makes them a Greener option for kitchens and bathrooms. However, according to Oscar Soltero, owner of Stone & Tile Impressions, Inc. in Concord, glass tiles also have several downsides. “Glass requires different glazing, adhesives and membranes, so it can be expensive to install,” he says. “Also, it can crack if it isn’t installed correctly, and it can be hard to cut if you need to install a faucet or other feature. Glass can be a great choice, but before you commit, it’s important to understand that you may have to make some adjustments or do some extra maintenance.”
Size
The size of your tile will impact the ease of installation. Smaller tiles require more tiles to be set, which often makes installation take longer. However, large tiles require a more even and solid base surface to prevent cracking, so preparation may take longer than usual.
Color
Tiles are available in any range of colors, from natural to highly pigmented. Some tiles, like glass, can even be printed with near-photo quality images for unique effect. Handpainted tiles, patterned tiles and specialty tiles can add a distinctive appearance to floors and walls.
Shape
• Most tiles are square, but they also come in rectangles.
• Trim tiles are rounded at the edges to give a clean finish to tiled surfaces. They come in bullnose (rounded edge tiles), double-out bullnose (two rounded edges to finish off corners), edge tile (with a rounded edge used to overhang a countertop surface), base tiles (with a slight flare at the bottom to flow evenly against the flooring) and sanitary base tiles (with a finished top used in areas where there are no wall tiles).

Read moreRead Less
Frequently Asked Questions

Q: How long will it take to install my new tile?

A: It depends on the size of the job and type of materials, but we’ll give you a firm estimate before work begins and plan our work around your schedule.

Q: Who will install my tile?

A: Our in-house employees handle all installation work. We’ll introduce you to them and make sure you feel comfortable prior to any work beginning. Also, our owner, Oscar Soltero, is always onsite at the start of the job to ensure everything is going according to plan.

Q: How do I clean and maintain my new tile?

A: After you choose the tile you want installed, we’ll tell you exactly what type of cleaning and maintenance will be required. We’ll also give you a brochure that explains the sealants we use and recommended cleansers for each type of tile.

Q: Can you recommend tile products that fit my home and lifestyle?

A: Absolutely. We’ll educate you about all your choices and let you know if the product you want is a good fit for your situation. For example, some products are better choices than others if you have children or pets, so we’ll let you know all the variables before you make a decision.

Q: Do I need a drawing of my project before I make an appointment?

A: Having a drawing beforehand is helpful, but as long as you have an idea or vision of what you want, we can use our extensive expertise to create a sufficient plan. After meeting with you and reviewing your project, we’ll obtain measurements, give you a written estimate and make tile store recommendations.

Read moreRead Less

SELECTED PHOTOS FROM Stone & Tile Impressions, Inc.

View Comments
Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Oscar Soltero

Expert CONTRIBUTOR PROFILE
  • Oscar Soltero is a 28-year veteran of the stone and tile industry and owner of Stone & Tile Impressions, Inc., a Diamond Certified company since 2012. He can be reached at (925) 594-9822 or by email.

Owner

Oscar Soltero: An Unexpected Impression

By James Florence, Diamond Certified Resource Reporter

CONCORD — Oscar Soltero never intended to be a stone and tile professional, but when a friend took notice of his DIY handiwork, it became the catalyst for a new livelihood. “It was all by accident, really,” he says. “At the time, I was working as an automotive machinist. One day, a friend who was in the tile business came over and was impressed by the tilework in my bathroom. When I told him I’d done it myself, he said I had the potential to do it professionally. Next thing you know, I was in an apprenticeship program and things just progressed from there.”

Today, as owner of Stone & Tile Impressions, Inc., Oscar says his favorite part of his job is making a lasting impression on his clients. “I really enjoy meeting people and helping them achieve their goals for their tile projects. It’s very rewarding to come in and bring their dreams to fruition.”

A lifetime Bay Area resident, Oscar grew up in San Francisco and today lives in Concord with his wife, Kathy, where he appreciates the diverse local landscape. “I just love all the variety the Bay Area has to offer. The setting itself is incredibly diverse: drive an hour in any given direction and you can be in the city, at the beach or in the mountains.”

Outside of work, Oscar engages in a variety of active pastimes, often in the company of his wife and daughters. “Both of our daughters have grown up, but we still do a lot of things together as a family, like hiking and boating,” he says. “Personally, my main hobby is music: I play drums and Latin percussion in a couple of local bands. It’s something I’ve been doing since I was a teenager, and I still enjoy it.”

In regard to a personal philosophy, Oscar espouses the importance of giving your all. “I try to be passionate about whatever I do and do it to the best of my ability,” he explains. “At Stone & Tile Impressions, we put in our best effort from start to finish and take all the necessary steps to ensure quality results. The same thing goes for my music—I take the time to learn the material and do the best I can to perform it well. So, it doesn’t matter what area of your life you’re addressing; putting forth your best effort is the only way to go.”

When asked the first thing he’d do if he were to retire tomorrow, Oscar says he’d see the world. “I would definitely do some traveling. We’ve been to Mexico, Australia and a few other places, but there’s still plenty we have yet to see. We haven’t had a chance to explore Europe, so that would be first on our list.”

Ask Me Anything!

Q: If you could time travel, would you go to the past or the future?
A: The past, just because life used to be simpler then. Everything moves so fast nowadays, so I like the idea of slowing down and simplifying a bit.

Q: What’s your favorite snack?
A: I like crunchy snacks like nuts and popcorn.

Q: What was your favorite toy as a child?
A: My toy firetruck.

Q: Are you a dog person or a cat person?
A: A dog person. We have a boxer named Layla; she’s a great dog.

Q: How do you like your eggs?
A: Over easy.

Read moreRead less
Expert articles
  • One Consideration for Tile Selection

    CONCORD — When selecting new tile for a remodeling project, you’ll need to decide whether to go with a natural or artificial product. While you really can’t go wrong either way, there’s a definite difference in the level of maintenance each requires.

    Natural stone tile has been around for a long time, and it’s available in a wide variety of colors, shapes, and sizes. In today’s age of synthetic materials, many consumers appreciate the fact that natural stone tile is both aesthetically attractive and thoroughly authentic. However, while its genuine beauty can enhance any space, keep in mind that like most natural products, stone tile requires periodic sealing to maintain its appearance and performance. You’ll also need to use a mild, sealer-friendly product to clean your tile, as an abrasive cleaner will cause its seal to wear prematurely.

    For those less resolute on installing a natural material, another option to consider is an artificial tile product like porcelain. Porcelain has come a long way since it was first introduced as a tiling material, and it’s now available in many of the same colors, shapes, and sizes as its natural counterparts. The biggest difference between porcelain and natural stone (molecular composition aside) is that porcelain doesn’t require as much maintenance—in fact, it requires almost none at all.

    Read moreRead less
Expert video tip
  • Video: Choosing a Tile Product

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: When selecting materials for a tile installation, one thing you’ll need to decide is whether to go with a natural or artificial product. Today we’re in Concord with Diamond Certified Expert Contributor Oscar Soltero of Stone & Tile Impressions to learn more.

    Diamond Certified Expert Contributor, Oscar Soltero: When selecting a new tile or stone for your new project, keep in mind functionality and practicality. There’s many choices out there today, stone tile being one of them. Stone tile has been around for a long time. It comes in many colors, shapes, and sizes. Many people love the look because of its beauty. Just keep in mind a stone tile will require periodic sealing and sealer-friendly products.

    With that said, porcelain tile has come a long way today. Nowadays, you can get porcelain tile in many of the same colors, shapes, and sizes as any of these other natural products without the maintenance issues. So, when you’re out there selecting a new surface for your new floors or any of your project needs, remember low maintenance is always a key factor.

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Stone & Tile Impressions, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Stone & Tile Impressions, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 117 VERIFIED CUSTOMERS i
Stone & Tile Impressions, Inc. : Average 9.6 out of 10 based on 117 unique customer surveys of customer satisfaction.

RidgeCrest R.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

1 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Oscar is the best. I don't know anyone better in the business.

Their work is excellent. Oscar is very good at aesthetics and laying out tiles.

B. C.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

2 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can count on them, the quality is great, and they take pride in their work.

I think that their guys are easy to have around in addition to the good work they do. They're just good guys.

Cathy D.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

3 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very talented, honest, and professional

Quality of the work

Loretta B.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

4 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest workers, they were here every day when they said they would be here, and I never came home to a mess. The work is just perfect. He must have spent hours showing me samples until I found the one I wanted and he made me feel like I was involved in the project.

I thought their price was more than fair. I told them what I had to work with and the work is just beautiful. My fireplace and my backsplash are across the room from each other and he made them pieces of art that are connected.

Denise H.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

5 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they were here when they said they would be here, they were careful, polite, and very helpful. Oscar, the owner, was especially helpful.

It was the help I got from Oscar and the suggestions I got from him. I don't know how they did it, but they did just a beautiful job. I'm very happy.

Hector C.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

6 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They're very responsive to clients' needs.

Beverly L.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

7 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very honest and helpful to me.

I liked that I felt good because they knew what they were doing. Their expertise was excellent.

Raymond T.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

8 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They're available, responsive, and they did great work.

Wallace A.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

9 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they did very high-quality work, and they were extremely pleasant to work with.

I guess their high-quality work.

Edwina O.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

10 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think he's excellent, but I'm a little concerned about the cost. He was very personable and he was really into his craft which I admire as well, very impressive.

It's very much a strong company. Every person was easy to work with and it's a quality company.

Liz J.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

11 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Oscar has done tile work in our kitchen, two bathrooms, and most recently, on our fireplace, and everything that he's ever done has been exquisite.

He's really an artist, he's very understated, he does quality work, and he really listens to his clients. I'm not an artistic person and I know what I like, but most of the time I have to see it first. He's very artistic and he's got a lot of vision so what he does turns out right.

Pete J.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

12 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good at what they do, and they're thoughtful.

I like that they had a positive attitude while they were at my home.

Robert S.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

13 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that Oscar, the owner, is fabulous, and the people that work for him are really great too.

Oscar provides really personalized service. He's very knowledgeable and helpful. He helped me personally with the selection of the materials, and I found that to be very helpful. He's great.

Stacy T.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

14 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work. They're very friendly and professional.

I liked how professional and friendly they were and that they did quality work.

A.P.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

15 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality work

They're great people, and they do very nice work.

Barbara P.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

16 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Had it not been for Oscar, I would have ripped my hair out on that job. He is so organized, extremely thoughtful about your home, and takes immense pride in the work that he does.

Oscar was on time and did exactly what he said he would do. Even though it was really difficult for him to have to come back several extra times because the other contractors we hired hadn't done things correctly earlier, he did not charge us anything extra. He stuck to his bid. He also made several recommendations to other contractors who could come and help us out with the problems we were having with our remodel. He went way above and beyond what he had to do.

R.C.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

17 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very high quality job.

They are very courteous and efficient.

Beverly L.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

18 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very customer oriented, and they help you choose material. I didn't know what I wanted initially, and they kind of got to know me and what I was looking for. It was very nice.

I liked their saleslady who was personable, followed up with me, sent me home with samples, and was just great.

Deborah C.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

19 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, conscientious, hardworking, and timely

Their customer service, responsive to the client's needs

Jeff B.

VERIFIED Stone & Tile Impressions, Inc. CUSTOMER

20 of 117

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were very punctual, very neat and clean in their work, and they did a very nice job installing the tile.

Probably the quality of their work, I was very satisfied.

Read All 117 Survey Responses at Ratings View