Diamond Certified Company Report

Sparkling Clean Agency

Diamond Certified Company Report

Sparkling Clean Agency

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Julia N.

VERIFIED Sparkling Clean Agency CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really professional and did lots of nice work and left little surprises, which was extra nice.

I liked that they kind of did their own thing and they were really great. They didn't mind that I was still in the house while they did their work. I appreciated their professionalism.

Arleigh G.

VERIFIED Sparkling Clean Agency CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is amazing. You can call, email, even text. They are great. The cleaners are always super friendly and super efficient and they do all the regular cleaning. If you need something else, you can give a special request and they will do it. They are easy to work with and they do a great job.

They use good natural products that are not harmful to the environment. It is super easy to schedule service. Customer service is fantastic and the cleaners themselves are really friendly and easy to work with. They're awesome.

Brad M.

VERIFIED Sparkling Clean Agency CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are very professional and went above and beyond in their work.

I liked the thoroughness in the job they did. They did everything perfectly. They were on time, thorough, and did a better job than I expected. They were very professional.

Read All 100 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Vanessa Bossart

Sparkling Clean Agency provides a complete range of house cleaning services for residential clients throughout San Francisco. The company utilizes a variety of Green methods and products to effectively clean homes without the use of harsh chemicals, and its personalized cleaning programs are designed to fulfill customers’ needs while remaining within their budgets.

Owner Vanessa Bossart says Sparkling Clean Agency’s transparent business practices have allowed the company to build a strong base of repeat customers. “We’re very honest with our clients about what we can and can’t do, and they really appreciate that because it shows we have their best interests in mind. We make things clear at the beginning of the relationship in order to ensure a positive experience for everyone involved.”

Sparkling Clean Agency’s cleaners are required to pass rigorous background checks and cleaning exams before they work in customers’ homes, which Ms. Bossart says is important for ensuring quality results. “We consider our cleaners our partners, so we do everything we can to set them up for success. They approach each job with a comprehensive knowledge of cleaning and exceptional customer service, which makes our clients feel more comfortable with the process.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sparkling Clean Agency

COMPANY CONTACT
Service AREA

San Francisco

SERVICES PERFORMED

House Cleaning
Move-in & Move-out Cleaning
Eco-Friendly Cleaning

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sparkling Clean Agency

Sparkling Clean Agency cleans all types of surfaces.

Company Profile

Sparkling Clean Agency provides a complete range of house cleaning services for residential clients throughout San Francisco. The company utilizes a variety of Green methods and products to effectively clean homes without the use of harsh chemicals, and its personalized cleaning programs are designed to fulfill customers’ needs while remaining within their budgets.

Owner Vanessa Bossart says Sparkling Clean Agency’s transparent business practices have allowed the company to build a strong base of repeat customers. “We’re very honest with our clients about what we can and can’t do, and they really appreciate that because it shows we have their best interests in mind. We make things clear at the beginning of the relationship in order to ensure a positive experience for everyone involved.”

Sparkling Clean Agency’s cleaners are required to pass rigorous background checks and cleaning exams before they work in customers’ homes, which Ms. Bossart says is important for ensuring quality results. “We consider our cleaners our partners, so we do everything we can to set them up for success. They approach each job with a comprehensive knowledge of cleaning and exceptional customer service, which makes our clients feel more comfortable with the process.”

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Company Philosophy

“We believe every home is a sanctuary for those who live in it, so whenever we clean a house, we treat it with the utmost respect. By listening closely to our clients’ needs, we’re able to deliver quality cleaning services that exceed their expectations.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. For Sparkling Clean Agency, the best way to keep customers satisfied is to match them with skilled house cleaners who consistently provide high-quality services. “We believe our clients’ homes are their sanctuaries, and we respect that,” says owner Vanessa Bossart. “By listening closely to them and being honest about our capabilities, we’re able to consistently meet their expectations. We provide a ‘wow’ experience that makes them love the way their homes look and feel.”

Sparkling Clean Agency has been providing house cleaning services for residential clients throughout San Francisco since 2005. The company uses various Green methods and products to clean homes without the use of harsh chemicals, and its personalized cleaning programs are designed to fulfill customers’ needs while adhering to their budgets.

Unlike cleaning companies that fill their crews with inexperienced workers and deal with high turnover rates as a result, Sparkling Clean Agency operates as a domestic referral agency, which means its cleaners are independent contractors who have a vested interest in providing first-rate services. “We consider our cleaners to be our partners, so we teach them about the business and show them how to get and keep clients,” says Ms. Bossart. “Once they join our team, we see real changes in their lives—they make better money and are more respected in their communities because they’re independent business owners. This is also good for our clients because they get cleaners who respect their homes and take a lot of pride in their work.”

To further differentiate itself from its competition, Sparkling Clean Agency uses nontoxic, environmentally-friendly cleaning products whenever possible. “Natural cleaning products aren’t just safer for homeowners and their children and pets—they’re better for the earth as well,” says Ms. Bossart. “Why use something toxic to clean your home when you have the option of using Green products that offer great results?”

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Industry Info

If you need a professional home cleaning, consider a company that uses environmentally-friendly products.

“Green”, “eco-friendly” and “all-natural” are popular buzzwords in many industries, but choosing a cleaning company that uses earth-friendly cleaning products is one place where opting for Green can benefit you and your family in tangible ways. “By cleaning with natural products, you eliminate harsh chemicals inside your home, which is important for the health of everyone who lives there,” explains Vanessa Bossart, owner of Sparkling Clean Agency in San Francisco.

In fact, homeowners who choose Green cleaning products can reap the following benefits:
·      Lower rates of asthma and breathing problems
·      Lower to no risk of chemical burns, skin and eye irritation, lung irritation, and other toxicity due to inhaling or absorbing chemicals through the skin
·      Fewer antibacterials, which can promote bacterial resistance and cause hormonal and thyroid problems

Ms. Bossart says the benefits for the environment are numerous as well. “Every time you use a chemical cleaning product, you’re polluting the air and water, but if you use Green products, you’re not doing any harm to the earth.” Other environmental perks of Green cleaning include minimizing ozone depletion, not contributing to global climate change and creating less waste due to recyclable packaging.

Early Green cleaning products weren’t as effective and could be expensive when compared to chemical cleaners. In fact, most people who wanted a natural cleanser had to settle for baking soda, vinegar or hydrogen peroxide, which simply weren’t efficient options. But Ms. Bossart says times have changed. “There are many Green cleaning products on the market that produce great results and are budget-friendly. Why use something toxic to clean your home when you have the option to use a natural product that offers great results?”

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Frequently Asked Questions
Q: What does it mean to be a domestic referral agency?
A: “As a referral agency, Sparkling Clean Agency is not the employer of the domestic cleaners it refers. The cleaners we refer are licensed and insured independent professionals who choose when, where, how, and for whom they wish to provide service. If you direct and control the manner and means in which a cleaner performs his or her work, you may incur employer responsibilities that include employment taxes and workers’ compensation insurance. For additional information, contact your local employment department or the Internal Revenue Service.”
 
Q: What are the benefits of Green cleaning?
A: “By cleaning your home with natural products, you eliminate harsh chemicals inside your home, which is important for the health of everyone who lives there. Green cleaning also benefits the planet. Every time you use a chemical cleaning product, you’re contributing to pollution, but using natural products doesn’t cause any environmental harm. There are many Green cleaning products on the market that achieve great results and are also budget-friendly.”
 
Q: What’s the difference between move-out cleaning and deep cleaning?
A: “Move-out cleaning is when you’re moving out and the house is vacant. We’ll do a thorough job of cleaning all the surfaces once the home is empty. Deep cleaning is a thorough cleaning that’s performed when the house is still occupied.”
 
Q: Who will be cleaning my home?
A: “Our house cleaners are experienced professionals who are covered by insurance and must continually pass rigorous background checks. Before they start cleaning homes, they must pass a professional cleaning exam and maintain high ratings. We’ll also send the same cleaners to your home each time so you can develop positive working relationships with them. If they’re not available for some reason, our office staff will notify you to reschedule or arrange for a substitute cleaner (if you agree to the change).”
 
Q: How do I book your services?
A: “You can book online at www.sparklingcleanagency.com/book-now. Just tell us the size of your home and any extra tasks you require. For a personalized cleaning program, call our office and we’ll set something up that meets your needs and budget.”
 
Q: Do I need to be home while your cleaners are working?
A: “You can be there if you’d like, but it’s not required. You can just leave a key and instructions when you book the cleaning.”
 
Q: Do I need to provide cleaning supplies and equipment?
A: “No, the cleaners will bring all the products and equipment they need, including vacuums, mops, cleaning cloths, buckets and brooms.”
 
Q: Are you a pet-friendly cleaning company?
A: “Most of our cleaners are comfortable working around pets, but it’s still a good idea to introduce yours to the cleaners before they begin. A friendly introduction can go a long way.”
 
Q: How do you handle cancellations?
A: “We understand that you may need to reschedule or cancel your scheduled cleaning appointment from time to time. To avoid paying a fee, we require that you provide at least two business days’ notice. If you cancel the same day, the fee is the full amount that the scheduled cleaning would have cost. If you cancel less than 24 hours ahead of time but not on the day of the cleaning, the fee is $50.”
 
Q: Do I need to tip my cleaning staff?
A: “Tips aren’t required or expected, but they are appreciated if you want to leave one.”
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Diamond Certified RATINGS ON Sparkling Clean Agency
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i
Sparkling Clean Agency : Average 8.8 out of 10 based on 100 unique customer surveys of customer satisfaction.

Julia N.

VERIFIED Sparkling Clean Agency CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really professional and did lots of nice work and left little surprises, which was extra nice.

I liked that they kind of did their own thing and they were really great. They didn't mind that I was still in the house while they did their work. I appreciated their professionalism.

Brad M.

VERIFIED Sparkling Clean Agency CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They are very professional and went above and beyond in their work.

I liked the thoroughness in the job they did. They did everything perfectly. They were on time, thorough, and did a better job than I expected. They were very professional.

Arleigh G.

VERIFIED Sparkling Clean Agency CUSTOMER

3 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is amazing. You can call, email, even text. They are great. The cleaners are always super friendly and super efficient and they do all the regular cleaning. If you need something else, you can give a special request and they will do it. They are easy to work with and they do a great job.

They use good natural products that are not harmful to the environment. It is super easy to schedule service. Customer service is fantastic and the cleaners themselves are really friendly and easy to work with. They're awesome.

Kelly R.

VERIFIED Sparkling Clean Agency CUSTOMER

4 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and do good service at a good price.

The flexibility

Stephen P.

VERIFIED Sparkling Clean Agency CUSTOMER

5 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a pretty thorough job and I was pretty happy with the service.

The online booking is nice and convenient, and the quality of service is good. I'm pretty happy.

Anita L.

VERIFIED Sparkling Clean Agency CUSTOMER

6 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable and very efficient and everyone I've ever had, has been fantastic.

I like Davine. She's been with me for many years and she's been great. Everyone I've had come out has worked with me for several years at a time.

Mark M.

VERIFIED Sparkling Clean Agency CUSTOMER

7 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great cleaning at a slightly high price.

The cleaning is very thorough. I am impressed with the quality. Another great thing is whoever handles scheduling does a great job of sending emails notifying me of the times and rescheduling notifications.

Jessica B.

VERIFIED Sparkling Clean Agency CUSTOMER

8 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and responsible.

The individual who comes, Agda, I really trust.

Annie E.

VERIFIED Sparkling Clean Agency CUSTOMER

9 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable.

They're reliable.

Jill M.

VERIFIED Sparkling Clean Agency CUSTOMER

10 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They are flexible, easy to deal with, and on time.

They did a really thorough job. They are affordable.

Ranjani P.

VERIFIED Sparkling Clean Agency CUSTOMER

11 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They were very responsive and the cleaning job was excellent. I was very happy with the service.

I really like their responsiveness. I had a question about cleaning products and they responded right away. They are very courteous and reliable.

Allison P.

VERIFIED Sparkling Clean Agency CUSTOMER

12 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I use their monthly service and it's always exactly how I want it to be and Julianna is lovely.

Everyone is really responsive, on time and professional.

Kunle A.

VERIFIED Sparkling Clean Agency CUSTOMER

13 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

I like the efficiency.

Taylor K.

VERIFIED Sparkling Clean Agency CUSTOMER

14 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've cleaned really well. We will be using them more.

They do an incredible job and the whole process is easy.

Jeff T.

VERIFIED Sparkling Clean Agency CUSTOMER

15 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They are very friendly and they leave a very clean house.

Mary M.

VERIFIED Sparkling Clean Agency CUSTOMER

16 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided great service.

The house was very clean when they were done. They were punctual. They were great in every way.

Rose R.

VERIFIED Sparkling Clean Agency CUSTOMER

17 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with the end result. They were very efficient. And it was very easy.

I liked that it was easy.

Claudia G.

VERIFIED Sparkling Clean Agency CUSTOMER

18 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've had two teams in my current place and they've been very hardworking from what I can see, so I'm very pleased with their service.

I think that the prices are very straightforward to get started and once I got a team to my house they work very hard for me, they'll charge my card, it's easy and simple.

Di S.

VERIFIED Sparkling Clean Agency CUSTOMER

19 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable and they respond quickly.

They're dependable and they respond quickly.

Tom B.

VERIFIED Sparkling Clean Agency CUSTOMER

20 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very well organized and pretty great cleaning

I like the quality of their service. I was very satisfied.

Read All 100 Survey Responses at Ratings View