Q: What does it mean to be a domestic referral agency?
A: “As a referral agency, Sparkling Clean Agency is not the employer of the domestic cleaners it refers. The cleaners we refer are licensed and insured independent professionals who choose when, where, how, and for whom they wish to provide service. If you direct and control the manner and means in which a cleaner performs his or her work, you may incur employer responsibilities that include employment taxes and workers’ compensation insurance. For additional information, contact your local employment department or the Internal Revenue Service.”
Q: What are the benefits of Green cleaning?
A: “By cleaning your home with natural products, you eliminate harsh chemicals inside your home, which is important for the health of everyone who lives there. Green cleaning also benefits the planet. Every time you use a chemical cleaning product, you’re contributing to pollution, but using natural products doesn’t cause any environmental harm. There are many Green cleaning products on the market that achieve great results and are also budget-friendly.”
Q: What’s the difference between move-out cleaning and deep cleaning?
A: “Move-out cleaning is when you’re moving out and the house is vacant. We’ll do a thorough job of cleaning all the surfaces once the home is empty. Deep cleaning is a thorough cleaning that’s performed when the house is still occupied.”
Q: Who will be cleaning my home?
A: “Our house cleaners are experienced professionals who are covered by insurance and must continually pass rigorous background checks. Before they start cleaning homes, they must pass a professional cleaning exam and maintain high ratings. We’ll also send the same cleaners to your home each time so you can develop positive working relationships with them. If they’re not available for some reason, our office staff will notify you to reschedule or arrange for a substitute cleaner (if you agree to the change).”
Q: How do I book your services?
A: “You can book online at www.sparklingcleanagency.com/book-now. Just tell us the size of your home and any extra tasks you require. For a personalized cleaning program, call our office and we’ll set something up that meets your needs and budget.”
Q: Do I need to be home while your cleaners are working?
A: “You can be there if you’d like, but it’s not required. You can just leave a key and instructions when you book the cleaning.”
Q: Do I need to provide cleaning supplies and equipment?
A: “No, the cleaners will bring all the products and equipment they need, including vacuums, mops, cleaning cloths, buckets and brooms.”
Q: Are you a pet-friendly cleaning company?
A: “Most of our cleaners are comfortable working around pets, but it’s still a good idea to introduce yours to the cleaners before they begin. A friendly introduction can go a long way.”
Q: How do you handle cancellations?
A: “We understand that you may need to reschedule or cancel your scheduled cleaning appointment from time to time. To avoid paying a fee, we require that you provide at least two business days’ notice. If you cancel the same day, the fee is the full amount that the scheduled cleaning would have cost. If you cancel less than 24 hours ahead of time but not on the day of the cleaning, the fee is $50.”
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Q: Do I need to tip my cleaning staff?
A: “Tips aren’t required or expected, but they are appreciated if you want to leave one.”