Name: SonoMarin Cleaning Services, Inc. - Diamond Certified Video Profile
Uploaded: 2015-01-20T21:52:15Z
Duration: 2 min 13 s
Channel: Diamond Certified Resource

Sonoma County 
Marin County 
San Francisco

Ecolab

Family Owned

Residential & Commercial

Free Quotes & Consultations

Free Estimates

Appointments Available

Live Phone Call Answers

Hourly Pricing

Diamond Certified Expert Contributor

Green business Practices

Worksmanship Guaranteed

diamond certified

HealthSafety Qualified

Invests in a fleet of hybrid vehicles, expands portfolio to include laundry and concierge services,new survey responses posted

“Our top priority is making sure our customers always receive prompt, efficient cleaning services. We also take great pride in our responsiveness–we're happy to handle special requests and accommodate our clients' schedules as much as possible.”

SonoMarin Cleaning Services, Inc. provides a wide range of cleaning services for residential and commercial clients in Sonoma, Marin, and San Francisco Counties. In addition to cleaning bathrooms, kitchens, offices and various other rooms, the company offers exterior power washing services and performs post-construction and post-remodeling cleanup. Its comprehensive service packages range from "Standard" to "Deep Cleaning" and allow clients to create customized cleaning plans that fit their particular needs.Owner Stanley Costa says customer service is the most important aspect of SonoMarin Cleaning Services' operation. "Everyone who works for us understands the importance of making our clients happy. We reward our crew members for following customers' directions, and we make sure they're all carefully screened, selected, and trained. They're not merely cleaners; they're professionals in their field."
SonoMarin Cleaning Services also offers carpet cleaning, window cleaning and upholstery cleaning. The company's clients range from homes and businesses to multiresidence estates, wineries and other luxury properties.

SonoMarin Cleaning Services’ employees focus on the details of each cleaning job.

Maintaining customer satisfaction is a crucial aspect of any business, but it's even more important for house cleaning companies that have earned the prestigious Diamond Certified award. SonoMarin Cleaning Services, Inc. emphasizes the importance of customer satisfaction in every aspect of its operations, from its training methods to the way it follows up with clients. "For us, customer satisfaction is a way of life," confirms owner Stanley Costa. "Everyone who works here understands the importance of making each client happy. Our crews are rewarded for doing exactly what our customers want."SonoMarin Cleaning Services cleans all types of residential and commercial properties in San Francisco, Marin and Sonoma Counties. The company handles everything from carpet and window cleaning to power washing, and it uses hospital-grade vacuum cleaners with HEPA filters to ensure the cleanest, healthiest environments possible. "Our vacuums remove dust, pollutants and allergens instead of just spreading them around," explains Mr. Costa. "They're much more effective than regular vacuum cleaners."Unlike cleaning companies that send a different crew to a client's house for every new cleaning project, SonoMarin Cleaning Services keeps the same team working for each customer, which allows the cleaners to gain valuable experience with the particular needs of the client. "We create a written profile for every customer and give it to the crew before they start cleaning to ensure they know exactly what to do," says Mr. Costa. "Also, each team includes an onsite supervisor, so there's a point of contact at all times."Another distinguishing feature of SonoMarin Cleaning Services is its use of environmentally-friendly cleaning methods and products, including those made by industry leader Ecolab. "All the products we use are thoroughly tested, biodegradable and safe to be around," says Mr. Costa. "Our staff members are meticulously trained on the minimum use of these cleaning products to further protect the environment."
Another distinguishing feature of SonoMarin Cleaning Services is its use of environmentally-friendly cleaning methods and products, including those made by industry leader Ecolab. "All the products we use are thoroughly tested, biodegradable and safe to be around," says Mr. Costa. "Our staff members are meticulously trained on the minimum use of these cleaning products to further protect the environment."

Video: Adopting a Cleaning Methodology

Q:How do you charge?A: We charge in increments of 15 minutes. We’ll either work until we complete the agreed-upon tasks or until we reach the number of agreed-upon hours. We don’t charge flat rates based on square footage or other arbitrary formulas. If you pay for an hour of cleaning, you get an hour. All our vehicles are equipped with GPS, so we can verify exactly how long our crew stayed at your site.Q: Do I have to provide any equipment or supplies?A: No, we’ll bring everything we need. In addition to our hospital-grade vacuum cleaners, sanitized microfibers and rags, approved cleaning products, and other supplies, we use steamers for surfaces that require it, and we can also supply our own ladders.Q: Do you reuse rags?A: Yes, but only after they’ve been cleaned and sterilized. Once a rag is used to clean a surface, we don’t use it again. Unlike some cleaning companies, we’ll never use the same rag in the kitchen and the bathroom, for example, nor will we ever use the same rag from one house to the next.Q: Are your employees trustworthy?A: Yes. Our turnover is very low and most of our crew members have been working for us for five to seven years. We know and trust all of them. We pay our employees well and they have opportunities to earn monthly bonuses for quality work, so they stick with us with a sense of ownership and active participation in our principles.

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To limit your exposure to household dust, make sure you use the proper cleaning methods. Often, normal housekeeping isn’t enough to permanently remove dust allergens from a house. Many of the substances that make up dust can’t be removed by normal cleaning procedures, and vigorous cleaning methods can actually release more dust into the air, worsening the symptoms of those with dust allergies. To eliminate dust from your home as effectively as possible, consider the following tips:• Use a vacuum cleaner with a high efficiency filter. Some top brands are Nilfisk, Fantom, Miele and Euroclean.• Consider purchasing an electrostatically charged cleaning cloth or mop—they attract and hold dust to keep it from becoming airborne. Don’t forget to clean bed springs, windowsills, Venetian blinds and areas underneath furniture. You can also use a damp mop on floors and walls to reduce dust levels.• Remove as many dust producing and catching items from your home as possible. Instead of carpet, consider installing tile, linoleum or hardwood floors. Select closed book cases and curio cabinets instead of open shelves.• Encase mattresses, box springs and pillows in impermeable, zippered covers. There are also breathable fabrics that allow water vapor to pass through for added comfort.• Install a high performance filter in your central air system to remove more than 90 percent of airborne dust. These washable filters shouldn’t contain any materials with glue on them. Check with the manufacturer before making a purchase.• Use wooden, glass or plastic furniture instead of upholstered items. Antiques often contain high amounts of dust.• Install washable curtains or window shades instead of Venetian blinds and heavy draperies.• Wear a mask while you clean to reduce your exposure to airborne dust.

Better Business Bureau, Petaluma Chamber of Commerce

SonoMarin Cleaning Services, Inc.

Well they are fantastic. I have already recommended them to three others. I actually paid for them to clean a friends house as a gift. I like them so much. Efficient and very nice to deal with, whenever I need something or anything changes on their end, they will email or call me. They are very courteous and great overall. 

We have been using them for many years, and we are satisfied.They actually do a good job. They make a big difference on the before and after.

They're very good, very thorough, and reliable.The thoroughness and the reliability

They do a very good job, and they're very thorough. What we really appreciate is that if we're not here, they will leave a note if something is broken, and we get a follow-up immediately from the owner. They never hide anything, and the owner has been very responsive with everything. They work with you so that you're happy, they're always on time, and they always call us ahead of time if they're running late and when they expect to be there. Generally, it's the same people who come out. It's usually three people, so they have continuity. The level of service, you pay a premium price for their service, but you get what you pay for. Everything's been great with them.

We've been using them for six or seven years now, maybe longer. We love them. They listen to what we need done and they do it. They dust well and get all the cobwebs off our high ceilings too. I like their flexibility. Stanley is very accommodating in being able to arrange an extra service around parties we have. He is so accommodating and able to find the time to make it work for us. When our hot water heater broke, he even found a person to work on our rug and was able to save the rug. I really appreciate that.I like that they provide a very high level quality of service and do all the things we need them to do. It's all very good and they make changes as needed. Stanley is very responsive, so I just call him and it gets to the team and the changes get implemented.

We've been using SonoMarin Cleaners for five years. They are top-notch professionals and worth the money because they are consistently good at what they do every time they clean. We are very satisfied with the high quality of the work they do. This is the difference to me of using a Diamond Certified company, because I've used other cleaning services before and the longer I used them their cleaning quality declined. SonoMarin has stayed consistent throughout the five years. I liked that when I first hired them, they evaluated the house and did a complete cleanup for a full day to bring it up to standards. They brought in a crew of eight and took apart light fixtures and cleaned under everything so thoroughly and did all these things I had never seen cleaners do before. Once the house was totally cleaned, then it's just a matter of maintaining the areas, which they do quite well.

They do a good job. We've used them for about a year. The owner is very responsive when we've interacted with him too. There is very good follow-up. If they happen to break something, they leave us a note. We know this happens with all cleaning services from time to time. We have been very satisfied. We have tried others, but this company consistently cleans the best of any company we've ever tried. I liked that they do such a thorough job and that their standards are so high. It's a good value, as I feel their prices are fair for the value of the quality of service that you get every week. We never have any worries with them doing the job.

I've referred them before. They're incredibly talented at cleaning, and they're really consistently amazing. The house always feels incredibly clean on a deep level. They're lovely and sweet human beings. I feel pleasant having them in my home. They're very warm, nice people, who take their job to heart. They do the best job possible. You just can't find a higher quality cleaning service. They're the best in the area. I loved their consistency.

They are the best cleaning service that I have ever used. The level of cleaning that they do in our house, I think is not only of high quality, but that it also improves the value. The house is so clean and maintained from using SonoMarin, that as result, the house holds its value. I have been using them for 8 years, consistently.They are very efficient and extremely responsive. If something breaks, they let me know immediately. If I want something else done, they try to accommodate me as best they can.

I've used them for seven years. The quality of services provided and the relationship between the company and their clients is important to this company. They are very responsive and they give good follow-up and feedback. I am very satisfied with their quality of work and the team that does the work for me so consistently.I like that they give attention to detail and have concern for doing a good job. They care that their clients are satisfied. 

They are great. They just raised their prices, but I remembered how other companies had been, and I decided to stick with SonoMarin Cleaning. They are punctual, reliable, and they do what they are supposed to do. My experience is always satisfactory. They meet my needs. I've had them for several years now.I like that they are very responsive if I need something else done, like pull out a couch and clean behind it. They are just very agreeable. 

I had used this company before. They are expensive but I came back to them because I just have not been able to find another cleaning company that does a good a job as this company's cleaners do. I think they are very professional, comprehensive, and thorough in their cleaning. I am very satisfied.I liked that they are prompt and really clean every nook and cranny. They really accomplish a lot in the time they are in my home. 

They are professional and the crew is honest and trustworthy. The quality of their work is better than a lot of other cleaning companies I have used. If something gets broke, a picture is taken and an email is sent. They give you the option to replace, reimburse or credit the items value.Trustworthiness

They are expensive, but very worth their weight in gold. They are different from other cleaners. I have had them for a while and they are super trustworthy and super professional. They are the real deal and worth paying extra. I used them for post renovation for about a year.Just how everything is super clean, there is a level of expertise that they achieve and they do it every time.

Working with them is very professional and we wanted to hire a professional service, because if someone is sick, someone else will come in to fill the spot. I have teenagers and I can communicate with them about what we needed and that my schedule has changed over the years.I like the crew that I have had over the years and they are smiling and considerate. It is consistent, as the same team often comes out. I don't have to explain things over and over.

They are very good. We've had them twice and they've done a good job. We have them on a monthly schedule now. We plan to keep on using them. They are very nice people. We looked them up and they are Diamond Certified and that was good enough for us to give them a try.I like that they clean so efficiently and do a good job for us.

I love them. Once they broke a vase, but it wasn't an issue. The best thing was that they emailed me about the broken vase with an actual picture. They attached a loss report and asked how much it was worth. It amazed me. They are also very personable and friendly.Everything, honestly 

Very high quality, very responsive to customer concerns, and very good about proactively notifying you of problems, for the most part, they are on time and when they are running late, the company tells us they are running late and why. The cleaning is very good.We have had other cleaning services and they do the best job by far of cleaning. The few times that they break things, they leave a note or they call us.

They listen to what we need and how we like things done. They do it the way we like it, like vacuuming or dusting. If we need to change a time for a party or something, they are flexible. I talk to the owner, and they are always able to accommodate my request.Their consistency, they are on time, get the work done, do it on time, and they do a great job. We have a standing appointment every Friday morning, and they are always here.

They're very trustworthy. I basically leave them a key for the house. I'm not here when they come, but there has never been any issues. They're always very meticulous, and the customer service is great. If you need to change something, it's really easy.The fact that I know that I don't have to be here to direct them, and it's always spotless and perfect when I get there. 

They are at the high end of cost and they are very expensive. But they always do a good job. I've been using them for over a year and have no complaints. They come when they say they will and they are professional in every way.They accomplish everything in the time allotted and finish everything properly. They are very thorough in their cleaning.

They're reliable, good quality, friendly, and very family-oriented. They're very careful about our pets, and they're understanding if there are special needs. They work with you when your schedule changes. The reliability

They're trustworthy, they do a great job, and they show up when they say they're going to. I love everything about them from the back office, the operation, and the cleaning crew. They're all fantastic.Everything has been wonderful. I haven't even considered anyone since I started using them.

We've used them for four years. They are very good cleaners. I would tell others to try them out as they are excellent at what they do and we've been satisfied with their quality of work.I like the quality of their work, their reliability, and their professionalism. We know we can count on them to show up on time and put in the time and do the work that is needed.

They are fantastic and have great communication. They are reliable, very nice, trustworthy, efficient, and accommodating. I have had to make changes, and they were great about it.The fact that they are trustworthy is most important.

Updated March 2026, SonoMarin Cleaning Services, Inc. provides cleaning services for residential and commercial clients in Sonoma, Marin, and San Francisco Counties.

SONOMARIN CLEANING SERVICES, INC. - 486 Surveys, Videos, Articles, & More

PETALUMA — Many people don’t realize that using a specific methodology to clean their homes will make the whole process easier and ensure better results. Picture yourself in a two-story house—you might wake up one day and be inspired to clean the whole thing by yourself, but how do you know where to start? Here are some tips for implementing a plan that will give you the best results:
Start cleaning on the top floor and work your way down. If you do it the other way around, the bottom part of the house will get dusty after you’ve already spent time cleaning it, as dust from the top floor will float and settle on the bottom floor.
Prioritize work in each room. If there are cobwebs in a bedroom, for example, remove them first before cleaning the floor so you don’t have to redo your work. Choose a corner of the room and clean either clockwise or counterclockwise so you don’t forget anything.
Steam clean your refrigerator. A lot of people have been discovering the benefits of steam cleaning their refrigerators in recent years. Steam cleaners are available pretty much anywhere, and even a small device will do a great job. When you use steam to clean the inside of a refrigerator, you can avoid using general cleaners altogether, which is good because those products contain chemicals that can contaminate your food. Also, if you buy a small steamer, you can use if for other purposes. When your garbage disposal starts to smell, for example, use the steamer to kill the bacteria in the sink without chemicals.

PETALUMA — Many people don’t realize that using a specific methodology to clean their homes will make the whole process easier and ensure better results. Picture yourself in a two-story house—you might wake up one day and be inspired to clean the whole thing by yourself, but how do you know where to start? Here are some tips for implementing a plan that will give you the best results: Start cleaning on the top floor and work your way down. If you do it the other way around, the bottom part of the house will get dusty after you’ve already spent time cleaning it, as dust from the top floor will float and settle on the bottom floor. Read more

by Stanley Costa, a Diamond Certified Expert Contributor

How to Clean Your House

PETALUMA — Host, Sarah Rutan: When cleaning your house, having a methodology is the best approach. Today we&#8217;re with Diamond Certified expert contributor Stanley Costa of SonoMarin Cleaning Services to learn what he recommends.
Diamond Certified Expert Contributor, Stanley Costa: All right, so today I would like to introduce you to a few tips on how to clean your house. You know its one of those things that people do not realize but if you use a methodology that makes their life a lot easier and the results much better.
Let&#8217;s say you have a two-story home and you want to clean the home by yourself, always start from the top. The top level first and then the bottom. If you do it the other way around, what&#8217;s going to happen is the bottom part of the house will be dusty and you don&#8217;t know why but you clean the bottom and then clean the top and everything that is up there will come down. You see gravity in this case is not your friend.
As you go to each room, what you need to do is also follow a methodology. You see, if you wanted to make sure the cobwebs are down, you want to take them down with a little brush or what have you, do that first. Don&#8217;t clean the floor first, leave that for last. You clean that and then you also choose a corner of the room and then you have follow clockwise or counter clockwise as you clean it so you don&#8217;t forget anything. See, it&#8217;s very, very simple. I know you say probably not that simple but trust me, follow a methodology and the results will be much better and more enjoyable.
So, when it&#8217;s time to clean your refrigerator, what&#8217;s the best way do it? A lot of people understand and discovered benefits of steaming and it&#8217;s available anywhere pretty much. You can buy a small device that will do the job. If you steam inside, you avoid the chemicals that are in these general cleaners to go into your vegetables. Imagine a closed environment, you should always avoid a chemical that is in there lingering with your vegetables and your meats.
The steamer that you buy you are not going to use just for refrigerators, you can use it around the house. I&#8217;ll give you one example: when your garbage disposal starts to smell a little bit you can definitely use that as well because the bacteria and it&#8217;s no chemicals involved. Its friendly to the environment. Remember its just water, nothing else involved.
Host, Sarah Rutan:  Thank you to our Diamond Certified expert contributor, Stanley Costa of SonoMarin Cleaning Services. I&#8217;m Sarah Rutan.

PETALUMA — Host, Sarah Rutan: When cleaning your house, having a methodology is the best approach. Today we&#8217;re with Diamond Certified expert contributor Stanley Costa of SonoMarin Cleaning Services to learn what he recommends. Diamond Certified Expert Contributor, Stanley Costa: All right, so today I would like to introduce you to a few tips on how to clean your house. You know its one of those things that people do not realize but if you use a methodology that makes their life a lot easier and the results much better. Let&#8217;s say you have a two-story home and you want to clean the home by yourself, Read more

with Stanley Costa of {BR} SonoMarin Cleaning Services

<h1>Stanley Costa: From Brazil to the Bay</h1>
<h6>By Matt Solis, Editor</h6>
PETALUMA – The cultural diversity and temperate weather of the Bay Area make it one of the world’s most popular travel destinations, but when Stanley Costa first arrived from his native Brazil more than 20 years ago, it didn’t take long for Northern California to become more than just a nice place to visit. “I was born in Manaus, which is the capital of Amazonas, and I came to the U.S. in 1990 after graduating from college in Sao Paulo,” he explains. “I went to work for a company in Manchester, Massachusetts, but it was too cold for me! I was about to go back to Brazil, and my friend who was living in San Rafael asked me to come visit first. He actually got me a job, and even though I didn’t have a proper work visa, the company sponsored me and I decided to stay. The weather had a big impact on me. The mountains, the oceans—I fell in love with all of it. I thought I could bring my fiancée here and if she liked it, we could make a living. And that’s exactly what happened.”
Stanley started his professional career in telecommunications, and he enjoyed many years of success before certain events forced him to reconsider his life’s path. “In 2001, I was working for a telecommunications company and we hosted a meeting in Boston…on September 11,” he remembers. “That was a nightmare in many ways, and it took seven days just to get back home. Once I was home and started thinking about it, I realized I didn’t want to travel anymore. My wife was pregnant at the time and I just didn’t want to be away from her so much, so I talked to the company and they agreed to let me go along with 400 people during the small recession that occurred after 9/11/2001.”
Stanley used the severance pay he gained for 12 years of loyal service to revamp his wife’s business: a small house cleaning company with a strong clientele base that would henceforth be known as SonoMarin Cleaning Services. “My wife started the business in 1991, and even though I always participated in the decision-making process, it wasn’t until we restarted the company in 2002 that we began focusing on growing and moving in a more professional direction,” he says. “Our goal was to combine the same high level of quality that my wife had always provided with the skills I developed from years of working in the high-tech and telecommunications industries. After only one year, we had enough customers to pay off the initial investment we made to improve the company.”
Quality service has always been important to Stanley and his wife, and even though recent economic conditions have affected the house cleaning industry in terms of the public’s willingness to pay top dollar, SonoMarin Cleaning Services is still guided by the same philosophies upon which it was founded. “Even when the economy took a big hit in 2006, we never shied away from being a company focused on quality,” affirms Stanley. “We refocused and started making improvements to our internal procedures. I have an MBA in technology management, so I used that knowledge to completely revamp our IT and automate our scheduling system. Those things have been important for maintaining the level of quality our customers have come to expect.”
Stanley considers himself a technophile in all aspects of his life, but even though he spends much of his free time enjoying his home theater system and thinking of new ways to optimize SonoMarin Cleaning Services’ technological support, he still makes time for more traditional activities with his family. “My daughter is 11 and loves to ride bikes, so I try to go biking with her every weekend,” he says. “For the most part, though, I’m a technology-oriented person. Some people tease me for it, but that’s what I’m passionate about.”
Ultimately, Stanley and his wife strive to run their business the same way they live their lives—by working hard and approaching everything they do with honesty. “Whenever I hire someone, I tell them two things: do your best and always tell the truth,” he says. “I believe honest, hard work is the key to success, and all our employees share the same values.”
Ask Me Anything!
Q: What country would you most like to visit and why? A: I’m currently planning to visit Europe, actually. My family immigrated to Brazil from Spain, Portugal and England, so I’m looking forward to seeing those countries.
Q: What’s your favorite sport? A: I’m a soccer fan, but I’m not a fanatic. I’ve been learning to appreciate American sports with my daughter. Since I wasn’t born and raised here, the sports culture has never really appealed to me, but nowadays I find myself watching American football on TV and trying to follow.
Q: What’s your favorite band/musician? A: My favorite bands are The Rolling Stones, The Eagles and The Beatles. For contemporary music, Maroon 5 is one of my favorites. I also go back to classical music like Andrea Bocelli and Josh Groban. I like music in general. If it’s good, I’ll listen.
Q: Do you have a favorite restaurant? A: For seafood, I like McCormick &amp; Kuleto’s in San Francisco. There’s a small Italian restaurant by the Marin Civic Center called La Toscana that I like very much. In Sonoma County, there’s a sushi restaurant in Petaluma called Fuji that’s excellent. I tend to like restaurants that are family-owned because they keep the food the same.
Q: Dogs or cats? A: Dogs. I have nothing against cats, but I love dogs. We have a five-year-old Miniature Schnauzer named James. He’s a smart little guy; I talk to him and I swear he understands me.

Owner

Stanley Costa is owner of SonoMarin Cleaning Services, Inc., a Diamond Certified company since 2005. He can be reached at (707) 769-9343 or by email.

Stanley Costa: From Brazil to the Bay

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SonoMarin Cleaning Services, Inc. - Diamond Certified Video Profile

SonoMarin Cleaning Services, Inc. provides a wide range of cleaning services for residential and commercial clients in Sonoma, Marin, and San Francisco ...

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Provides cleaning services for homes, businesses, estates, wineries and other luxury properties in Sonoma, Marin, and San Francisco Counties

Uses environmentally-friendly cleaning products, including those made by Ecolab

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For more information, contact them at (707) 769-9343

SonoMarin Cleaning Services, Inc. provides a wide range of cleaning services for residential and commercial clients in Sonoma, Marin, and San Francisco Counties. In addition to cleaning bathrooms, kitchens, offices and various other rooms, the company offers exterior power washing services and performs post-construction and post-remodeling cleanup. Its comprehensive service packages range from "Standard" to "Deep Cleaning" and allow clients to create customized cleaning plans that fit their particular needs.Owner Stanley Costa says customer service is the most important aspect of SonoMarin Cleaning Services' operation. "Everyone who works for us understands the importance of making our clients happy. We reward our crew members for following customers' directions, and we make sure they're all carefully screened, selected, and trained. They're not merely cleaners; they're professionals in their field."
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