Diamond Certified Company Report

Solar System, Inc.

Diamond Certified Company Report

Solar System, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 21 VERIFIED CUSTOMERS i

Quynh B.

VERIFIED Solar System, Inc. CUSTOMER

1 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was referred by a friend. They were very friendly. They came out 3 or 4 times to get me a bid. They were also flexible, met my needs, and fixed a lot of stuff. It was very personalized service, and the scheduling was great.

I would say the fact that it's local, the sales associate was very friendly.

Nguyet T.

VERIFIED Solar System, Inc. CUSTOMER

2 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely refer them. They go above and beyond for service. They take care of things for me. Other companies would charge $500 to $600 more, but they just take care of it for me.

They're efficient with the installation time, thorough, and they explain the process from A to Z, from beginning to end. They also interconnect with PG&E.

Loanie L.

VERIFIED Solar System, Inc. CUSTOMER

3 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest and easy to get a hold of. I have no complaints about them.

They deliver on their promises. They came back to check on everything. They even moved one of the panels because we built something extra on our roof and it was shading one of the panels.

Read All 21 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Angie Tran, President

Solar System, Inc. (SSI) specializes in designing and installing solar power systems throughout the Bay Area. Every job is personally tailored to satisfy all customer needs and expectations. SSI’s crew has extensive expertise to perform custom installations on any roofing material (metal, clay, tile, composite, shingle, etc.) and ensures premium quality and performance.

Solar System, Inc. is proudly partnered with trusted brands such as Mitsubishi, LG and SolarWorld to give future clients a variety of products to choose from. “We let our clients decide what to do from day one,” says Sales Consultant Thomas Vo. “They know we’ll do whatever it takes to get them the best deals, and if they have any questions, they can contact us directly and we’ll be there to help.”

SSI’s overall goal is to educate its community about the benefits of solar energy and give them a better understanding of the solar industry. “At the end of the day, our customers can feel secure knowing they’re receiving top-quality products to help reduce/ eliminate monthly electric bills and save the environment,” says Mr. Vo.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Solar System, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County

SERVICES PERFORMED

Solar System Sales, Design & Installation
Rooftop Solar Systems
LED & High-Efficiency Lighting

BRANDS Supported
  • Canadian Solar

  • LG

  • Mitsubishi

  • Q-Cells

  • SolarWorld

  • Sunpower

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Solar System, Inc.

Solar System, Inc. installed these solar panels on a client’s roof.

Company Profile

Solar System, Inc. (SSI) specializes in designing and installing solar power systems throughout the Bay Area. Every job is personally tailored to satisfy all customer needs and expectations. SSI’s crew has extensive expertise to perform custom installations on any roofing material (metal, clay, tile, composite, shingle, etc.) and ensures premium quality and performance.

Solar System, Inc. is proudly partnered with trusted brands such as Mitsubishi, LG and SolarWorld to give future clients a variety of products to choose from. “We let our clients decide what to do from day one,” says Sales Consultant Thomas Vo. “They know we’ll do whatever it takes to get them the best deals, and if they have any questions, they can contact us directly and we’ll be there to help.”

SSI’s overall goal is to educate its community about the benefits of solar energy and give them a better understanding of the solar industry. “At the end of the day, our customers can feel secure knowing they’re receiving top-quality products to help reduce/ eliminate monthly electric bills and save the environment,” says Mr. Vo.

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Company Philosophy

“We believe in the power of knowledge and want to give our customers the opportunity to learn about the solar industry. We pride ourselves on integrity, premium quality and the pledge for a cleaner future. Customer satisfaction is our number one priority, and we will continue to find new, innovative ways to accommodate every request. From the initial design to the finishing touches, we’ll be with our customers…every step of the way.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar companies that have earned the prestigious Diamond Certified award. For Solar System, Inc., keeping customers happy comes down to a simple philosophy: provide services that offer them the most benefits and best value for their money. “We want every client to feel confident about their solar investment, and that has been our guiding principle since day one,” says Internet Sales Director Thomas Vo. “By walking them through the process, providing options, answering their questions and suggesting ways they can save money, we’re able to ensure they have positive experiences.”

Solar System designs and installs solar power systems for residential and commercial clients throughout the Bay Area. The company has the in-house capabilities to perform solar installations on a variety of roofs (metal, clay tile, composite, etc.), and it offers online monitoring services to customers who want to check their systems’ production in real time.

Unlike less experienced solar companies that are forced to limit their range of choices because they lack the proper training or equipment, Solar System, Inc. is qualified to offer its clients the full spectrum of their options. “For example, some companies only offer one type of panel, but we let our clients decide which components they want to use for their customized systems,” explains Mr. Vo. “We even offer products from both foreign and domestic manufacturers so they can choose where their equipment is coming from.”

Another distinguishing attribute of Solar System, Inc. is its high level of accountability on every project, regardless of its size. “A lot of larger solar companies actually subcontract their projects to other installers, which can lead to a lapse in quality,” says Mr. Vo. “In contrast, we employ our own installers and designers and handle every project in-house, which means we’re fully accountable for the quality of our work.”

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Industry Info
New solar technology may be exciting, but there’s no substitute for time-tested quality.
You may have heard about some of the new solar technologies on the horizon, including solar battery packs, roofing tiles and even window glass. However, while these innovations are exciting, Thomas Vo, internet sales director at Solar System, Inc. in San Jose, says you shouldn’t incorporate them until they’ve become more financially viable. “We’re all excited for battery packs and other cutting-edge solar products, but I suggest waiting a couple of years until the prices drop. At the moment, battery packs aren’t that beneficial unless you live in a remote location where there’s spotty electricity. In the future, I definitely see more residential homes utilizing this technology, but for now, the cost of installation outweighs the practical benefits.”

While Mr. Vo cautions against prematurely embracing new technologies, he does recommend incorporating the latest in solar panel technology. “Solar panels are getting thinner and mounting technology is getting better, which has improved the look of rooftop installations,” he explains. “This also allows contractors to install panels in areas other than the roof. For example, a lot of homeowners are getting custom-built awnings and patio covers with solar panels attached. That way, they can generate power and also have extra shaded space for their homes and yards. Some people are even installing solar car ports, so there are a lot of options available.”

Mr. Vo says regardless of where and how you choose to install your solar panels, quality is a must. “Solar is basically the new gold rush, and there are a lot of companies trying to cash in. Unfortunately, a lot of them are skimping on quality, so it’s important to make sure you’re getting panels that are built to last.”

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Frequently Asked Questions
Q: Can I afford a solar energy system?
A: “Absolutely. Solar has become the cheapest way to power a home, and that includes system installation. There are several good financing programs available to California homeowners who want to take advantage of solar. We also design every system to fit the home’s usage and maximize cost-effectiveness. Our clients often see a return on their investments as early as seven years after installation.”
 
Q: What kind of maintenance does a solar energy system require?
A: “Not much. Solar panels don’t have a lot of moving parts; they’re basically silicone sheets with a bunch of wiring, so there’s very little that can go wrong. The only maintenance you need to do is make sure there’s no dirt, bird droppings or other buildup on the panels, which can inhibit their performance. Once a year, have a professional go on your roof, check out your panels and clean them if necessary.”
 
Q: Will a solar installation cause my roof to cave in?
A: “No—in fact, it’ll make your roof more structurally sound, with less chance for leaks and other problems. By utilizing the latest roof-mounting techniques, we’re typically able to add five to 10 years to a roof’s lifespan when we install a solar energy system.”
 
Q: Will a solar installation void my roof warranty?
A: “No. If your roof was installed within the last decade, your roof warranty should include an addendum for adding solar. Plus, with our 15-year installation warranty, you have double coverage.”
 
Q: Do you provide free consultations?
A: “Yes. At the consultation, we’ll give you all the information you need to make an informed decision. We can even do a roof survey if you want, which is also free.”
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SELECTED PHOTOS FROM Solar System, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jason Lee

Expert CONTRIBUTOR PROFILE
  • Jason Lee is general manager of Solar System, Inc., a Diamond Certified company. He can be reached at (888) 540-0147 or by email.

Jason Lee: Shining a Light

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — As a former real estate broker, Jason Lee knows a thing or two about the importance of reading the fine print in a contract. In fact, it was his expert eye for the particulars that largely inspired his shift to a career in the solar industry. “While working as a real estate broker, I started looking more closely at the solar business, which seemed to be full of opportunity,” he explains. “In particular, solar leasing sounded like something that could really benefit homeowners. However, as I began looking at a contract, I was amazed at how bad it was—almost as bad as a subprime mortgage loan! This motivated me even more to get into the solar business and push things in the other direction. There are real benefits to solar if you pursue it the right way, and my goal has always been to help homeowners do just that.”

Today, as general manager of Solar System, Inc., Jason says his favorite part of his job is educating homeowners. “In real estate, clients have representatives to watch out for their interests, but this isn’t the case in the solar industry, which puts homeowners at risk of being taken advantage of. That’s why I enjoy educating my clients and explaining the differences between the real savings of ownership versus leasing.”

A resident of San Jose (where he lives with his wife and business partner, Angie), Jason expresses his appreciation for the cutting-edge character of California’s third largest city. “San Jose has become a major hub for high-tech, which makes it the perfect place for someone like me who is passionate about clean energy technology.”

When asked how he spends his time outside of work, Jason says free time is in short supply these days. “Solar is a complex business, and since our company is still fairly young, there’s still a lot of work to be done before I can relax.” When he does get a break, Jason enjoys reading, keeping up with politics and hanging out with his son, Brenden, and daughter, Adriennne, both of whom are currently attending college.

In regard to his professional career, Jason adheres to a “customers first” philosophy. “When I worked in real estate, fiduciary duty to my clients was a point of emphasis, and that’s something I’ve brought with me to the solar industry,” he explains. “As a company that serves the public, we recognize the need to put our clients’ interests before our own. In doing so, we aim to bring value to both our individual clients and our community as a whole.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Alexander’s Steakhouse in Cupertino.

Q: If you could travel anywhere in the world, where would you go?
A: I’ve always wanted to go to Europe, but I think I’d actually like to travel around the United States first and visit some of the beautiful places in this country.

Q: What’s your favorite thing to do on a rainy day?
A: Work on my presentation for educating consumers about solar.

Q: Music or talk radio?
A: Talk radio, because it keeps my mind engaged even when I’m driving.

Q: What’s your favorite sports team?
A: The Seattle Seahawks.

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Expert articles
  • Avoiding Pitfalls with Your Solar Contract

    SAN JOSE — Similar to buying a house, installing a solar energy system is a long-term investment that’s designed to pay off over multiple decades. However, unlike in real estate, when you sign a contract with a solar company, you don’t have an agent to represent you and help you avoid potential pitfalls. This can leave you susceptible to being taken advantage of, especially if you don’t understand the finer points of your contract.

    For example, a lot of solar companies today are offering “Power Purchase Agreements.” With a PPA, the homeowner leases the system from the solar company for a monthly fee, which allows them to reap the benefits of solar energy without having to pay for the equipment and installation costs. While this might sound like a good deal, PPA contracts often contain things that get glossed over during the sales presentation. For example, by signing a PPA contract, you’re agreeing to make 240 payments to the leasing company over the next 20 years. Despite the contract’s promise that the company won’t put a lien on your home, locking yourself into a 20-year payment plan is essentially doing just that. If you decide to sell your home during the leasing period, you’ll likely have to break the contract, which may end up costing you a lot of money.

    To avoid these kinds of pitfalls, it’s best to consult an attorney before signing any contract with a solar company. By reading through the contract, an attorney will be able to decipher the real meaning of what you’re about to enter. Also, you should consider a better alternative to leasing: ownership. In contrast to leasing, which can lead to a financial loss if you decide to sell your home, owning a solar energy system adds to your home’s resale value, which makes it a potentially lucrative long-term investment.

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Expert video tip
  • Video: Caution about Power Purchase Agreements

    Complete Video Transcription:

    SAN JOSE — Host, Sarah Rutan: Before signing a power purchase agreement with a solar leasing company, make sure you understand the implications of the fine print. Today we’re in San Jose with Diamond Certified Expert Contributor Jason Lee of Solar System, Inc. to learn more.

    Diamond Certified Expert Contributor, Jason Lee: There are many different solar companies, but most of them will offer you at least a so-called “PPA.” Right? The contract is very lengthy. And in the contract, if you sign a contract, there is a 240 payment that you need to make through the leasing company. My advice, before you sign anything in America, is contract. So, you need to consult your attorney for the real meaning of what you’re about to enter. And also, there is a sentence in the contract always, saying, “We will not put lien in your home.”

    But if you sign a contract, you’re obligated to pay them 240 payment with a 20-year loan. And you, yourself, just put a lien for 20 years into your home. And you need to know that. And when the time comes when you want to sell your house, you’re going to lose a lot of money. And if you own a system, you will increase the value of your home [00:01:04 unintelligible] decreasing. So, that’s a tip.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Solar System, Inc. WEBSITE AND EXTERNAL FEED
  • Solar System, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Solar System, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 21 VERIFIED CUSTOMERS i
Solar System, Inc. : Average 9.1 out of 10 based on 21 unique customer surveys of customer satisfaction.

Quynh B.

VERIFIED Solar System, Inc. CUSTOMER

1 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was referred by a friend. They were very friendly. They came out 3 or 4 times to get me a bid. They were also flexible, met my needs, and fixed a lot of stuff. It was very personalized service, and the scheduling was great.

I would say the fact that it's local, the sales associate was very friendly.

Loanie L.

VERIFIED Solar System, Inc. CUSTOMER

2 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest and easy to get a hold of. I have no complaints about them.

They deliver on their promises. They came back to check on everything. They even moved one of the panels because we built something extra on our roof and it was shading one of the panels.

Nguyet T.

VERIFIED Solar System, Inc. CUSTOMER

3 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely refer them. They go above and beyond for service. They take care of things for me. Other companies would charge $500 to $600 more, but they just take care of it for me.

They're efficient with the installation time, thorough, and they explain the process from A to Z, from beginning to end. They also interconnect with PG&E.

Patrick N.

VERIFIED Solar System, Inc. CUSTOMER

4 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really, I saved a lot.

I'm really happy with them.

Donna V.

VERIFIED Solar System, Inc. CUSTOMER

5 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely refer a friend to them.

It saves me a lot of money.

Kevin P.

VERIFIED Solar System, Inc. CUSTOMER

6 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a pretty reliable person, and he got the job done correctly.

I like that he's local.

Mike N.

VERIFIED Solar System, Inc. CUSTOMER

7 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they should switch to solar and use Solar System, Inc. to do the work.

He did a good job. He answered all of my questions and requests. Whatever I needed, he provided.

Nghi T.

VERIFIED Solar System, Inc. CUSTOMER

8 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think solar system is good.

The best was how low the payment was.

Thanh N.

VERIFIED Solar System, Inc. CUSTOMER

9 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a very good choice to have solar.

I don't have an electric bill.

William D.

VERIFIED Solar System, Inc. CUSTOMER

10 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they are very knowledgeable, low-pressure sales, informative, thorough, good communication, the process was very efficient, they were not messy, and they were on time.

I would just say the overall positive responsiveness to various issues and questions. Everything was taken care of right away.

Elvira D.

VERIFIED Solar System, Inc. CUSTOMER

11 of 21

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm happy with the service, and we save money every month.

You don't have to worry about it, and you don't have to pay.

Josh K.

VERIFIED Solar System, Inc. CUSTOMER

12 of 21

Quality 9
9 10
Loyalty Yes
CRITIQUE

Nice guys, honest, and they stand behind their work.

They were the first ones that I could find in the solar industry that could work on steel roofs.

Quynh K.

VERIFIED Solar System, Inc. CUSTOMER

13 of 21

Quality 9
9 10
Loyalty Yes
CRITIQUE

They provide good service and answer your questions appropriately.

Quick turnaround time

Tammy V.

VERIFIED Solar System, Inc. CUSTOMER

14 of 21

Quality 9
9 10
Loyalty Yes
CRITIQUE

They're the best. I love them.

The service was the best.

Tran N.

VERIFIED Solar System, Inc. CUSTOMER

15 of 21

Quality 9
9 10
Loyalty Yes
CRITIQUE

If somebody needs solar, I highly recommend them.

Everything was good.

Hien L.

VERIFIED Solar System, Inc. CUSTOMER

16 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

They are okay but not the best.

I don't know. I heard about them from a commercial.

Ann N.

VERIFIED Solar System, Inc. CUSTOMER

17 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

I really like the solar system. I think it's really great. Everyone should get solar.

The solar system is great, and Jason is great.

Danh T.

VERIFIED Solar System, Inc. CUSTOMER

18 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

I don't know what I would tell other people. I just used them.

Response time

John C.

VERIFIED Solar System, Inc. CUSTOMER

19 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

I thought that the quality of the work was good. They provided the installation, and it turned out great.

They gave me good confidence in the product I was getting.

Thuy H.

VERIFIED Solar System, Inc. CUSTOMER

20 of 21

Quality 8
8 10
Loyalty Yes
CRITIQUE

I did business with them, and they were good.

The service

Read All 21 Survey Responses at Ratings View