Diamond Certified Company Report

smart72 Inc.

Diamond Certified Company Report

smart72 Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Elizabeth B.

VERIFIED smart72 Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them.

The people who came were very personable and friendly. They were helpful and didn't try to sell me a lot of things I didn't want to buy. One person went up into my attic and told me he thought I had a mouse problem, but he double checked and told me I didn't, so that was a relief. People have admired my new furnace and think they did a nice job.

Mary V.

VERIFIED smart72 Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're pretty darn efficient. They came out, checked out my heater, and identified an issue I wasn't sure of. Sure enough, I have a new system and it's wonderful and the prices aren't so bad.

The guys we dealt with were so knowledgeable, from the guy who did the inspection to the guy who did the installation and answered any questions we had.

Eddie B.

VERIFIED smart72 Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very professional, hard workers, and good people.

I liked how personable and approachable they were. They were fantastic.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Jason Devries, President

Smart72 Inc. repairs, maintains, and installs all types of HVAC and solar systems for residential clients in Monterey, Santa Cruz, Santa Clara, Contra Costa, Alameda, Solano, San Joaquin, Santa Barbara, and San Luis Obispo Counties. The company also has the training and equipment to inspect and clean air ducts, and it offers 24/7 emergency service for the convenience of its customers.

President Jason Devries says much of smart72’s success can be attributed to its customer-oriented business practices, which include educating clients on the best ways to save money on both upfront and future costs associated with their HVAC and solar systems. “We have a unique opportunity to bring comfort to our customers’ homes, and we take that very seriously. Our commitment to great customer service is reflected in our willingness to go the extra mile for our clients.”

The technicians and installers at smart72 are provided with top-of-the-line training to ensure they’re well-prepared to perform high-quality work. Mr. Devries says this dedication to professionalism goes a long way toward ensuring customer satisfaction. “From the moment a customer contacts our call center to the moment our technician leaves their home, our goal is to provide the best possible experience.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON smart72 Inc.

Service AREA

Monterey County
Santa Cruz County
Santa Clara County
Contra Costa County
Alameda County
Solano County
San Joaquin County
Santa Barbara County
San Luis Obispo County

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SERVICES PERFORMED

HVAC Repair, Maintenance & Replacement
Duct Inspection & Cleaning
Carbon Monoxide Detection
Solar

DIAMOND CERTIFIED RESEARCHED ARTICLES ON smart72 Inc.

Company Profile

Smart72 Inc. repairs, maintains, and installs all types of HVAC and solar systems for residential clients in Monterey, Santa Cruz, Santa Clara, Contra Costa, Alameda, Solano, San Joaquin, Santa Barbara, and San Luis Obispo Counties. The company also has the training and equipment to inspect and clean air ducts, and it offers 24/7 emergency service for the convenience of its customers.

President Jason Devries says much of smart72’s success can be attributed to its customer-oriented business practices, which include educating clients on the best ways to save money on both upfront and future costs associated with their HVAC and solar systems. “We have a unique opportunity to bring comfort to our customers’ homes, and we take that very seriously. Our commitment to great customer service is reflected in our willingness to go the extra mile for our clients.”

The technicians and installers at smart72 are provided with top-of-the-line training to ensure they’re well-prepared to perform high-quality work. Mr. Devries says this dedication to professionalism goes a long way toward ensuring customer satisfaction. “From the moment a customer contacts our call center to the moment our technician leaves their home, our goal is to provide the best possible experience.” 

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Company Philosophy

"We've assembled a team of professionals with one goal in mind: ensure each customer's total satisfaction. Everyone who works here is dedicated to providing high-quality, reliable services at competitive prices. We treat our customers like family and always look out for their best interests."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For smart72 Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: provide thorough, punctual service on every job, regardless of its size. “We’re known for our on-time guarantee, but an equally important attribute is our attention to detail,” says President Jason Devries. “In addition to our meticulous workmanship, we keep our customers informed about their projects and educate them about their heating and cooling systems.”

Smart72 Inc. has been repairing, maintaining, and installing HVAC systems for residential clients in Monterey, Santa Cruz, Santa Clara, Santa Barbara, and San Luis Obispo Counties since 1978. The company also has the in-house capabilities to inspect and clean air ducts, and it’s available 24/7 to handle emergencies for its customers’ convenience, all at no additional charge.

Unlike HVAC companies that hire inexperienced workers in an effort to reduce their operating costs, smart72 Inc. makes sure each of its technicians possesses an adequate level of expertise before they’re sent into the field. “In addition to using a careful hiring process to ensure we get the right people, we thoroughly train our employees to equip them for success,” says Mr. Devries. “With both in-house and vendor training, we make sure they have a thorough knowledge of the job and the products they install.”

Another distinguishing feature of smart72 Inc. is its dedication to quality control in every aspect of its operations. “We have a field supervisor who makes multiple quality control checks every day,” explains Mr. Devries. “We also follow up with every customer after their job is complete to make sure they’re satisfied, which gives us an opportunity to address any issues.”

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Industry Info

When it comes to maintaining your HVAC system, remember that not all furnace filters are the same. Many people think furnace filters are “one size fits all,” but choosing the right filter for your HVAC system can actually be a complicated endeavor. “Furnace filter technology has come a long way, and industry innovation has resulted in a wide variety of sizes and styles,” explains Jason Devries, president of Smart72 in San Luis Obispo. “There’s everything from standard feed filters to specialized models that help reduce asthma and allergy symptoms.”

While there are many considerations that go into determining the right filter for your particular needs, one style that Mr. Devries warns against is reusable filters. “People are attracted to the idea of washable filters because they want to save money,” he says. “However, the performance of these filters tends to diminish with ongoing cleanings, which means dirt and dust can get into the system and shorten its lifespan. Instead, I recommend a charged filter like a MicroPower Guard, which provides a more reliable level of filtration.”

Troubleshooting tips for an underperforming air conditioner
If your air conditioner isn’t working as efficiently as it used to, it may be due to a number of different factors. Mr. Devries suggests troubleshooting a few simple areas before calling a professional. “The first thing you should do is check your air filter,” he says. “That’s one of the most common things that can hamper an HVAC unit’s efficiency. You should also clean your unit on a regular basis. Just like the filter, when the unit gets dirty, it doesn’t work as efficiently. If you notice a decline in system performance, go outside and hose down your exterior unit. This is sort of a rudimentary version of what you’ll get from a professional maintenance appointment; the only difference is an HVAC professional will disassemble the unit and give it a really deep clean.”

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Frequently Asked Questions

Q: How much of a time window do you give?

A: We provide a one-hour window in which we promise to arrive, and we back that up with an on-time guarantee. If we’re late, the repair is free.

Q: Do you provide same-day service?

A: We understand that a lot of HVAC problems require urgent care, so we make every effort to provide same-day service for customers who need it.

Q: Do you charge more for after-hours service?

A: No, we charge a standard rate across the board.

Q: Do I really need a furnace or air conditioner tune-up?

A: Absolutely. Your HVAC system is a lot like your car—it requires regular maintenance to ensure it operates safely and efficiently. An annual inspection will enable your HVAC technician to prevent potential problems and keep your system functioning optimally.

Q: If my furnace unit is located inside my home, do I need to take extra safety precautions?

A: A furnace unit that’s located within a living area is always a concern, mainly due to the increased risk of carbon monoxide poisoning. If you have an interior unit, we stress the importance of annual maintenance appointments, which will enable us to ensure continued safe operation.

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SELECTED PHOTOS FROM smart72 Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM David Hazel

Expert CONTRIBUTOR PROFILE
  • David Hazel is managing partner at smart72 Inc., a Diamond Certified company since 2014. He can be reached at (877) 312-4191 or by email.

David Hazel: Double Impact

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — A decade after retiring from the police force, David Hazel has continued to make a positive impact on his community, most notably through a career in the HVAC field. “I was a police officer in the Bay Area for 11 years,” he says. “After retiring in 2007, I wanted to get into a new vocation where I could help people, and the residential service industry seemed like a great fit. I started as an installation manager with a local HVAC company and eventually moved upward in management positions. When I met Jason Devries, we found that we shared the same vision and desire to provide the best customer experience possible. Working together, we made our vision a reality by building our own HVAC service company.”

Today, as managing partner at smart72 Inc., David says his two favorite things about his job are working with customers and watching his employees grow in their careers. “Having the chance to get to know our clients and learn from them is second to none. I also really enjoy working with our team members. Being able to provide great lives for them and their families is something that motivates me every day.”

A resident of East Contra Costa County, David expresses his appreciation for life and work in the Bay Area. “The Bay Area is one of the best places to live in the world. In particular, I think the diversity of people living and working together makes this a special place to live and raise a family.”

Outside of work, David likes to extend his positive impact by coaching youth sports like football and baseball. He also enjoys spending time with his wife, Melinda, and their two children. “One our favorite spots to go as a family is Lake Tahoe,” he says. “We relax on the beach, go on hikes and just enjoy the natural beauty around us.”

In regard to his professional career, David espouses the value of great customer service. “I think you should treat your customers the same way you’d treat your friends and family,” he affirms. “I like to repay my positive experiences with our customers by providing them with effective, affordable HVAC solutions. Basically, my goal is to make a new friend on every service call.”

When asked the first thing he’d do if he could retire tomorrow, David says he’d devote more time to coaching. “I would get more actively involved in youth sports, as well as the Special Olympics. I’m not the kind of person who can just sit around and relax—I like to stay busy and be impactful in one way or another.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The Seattle Seahawks and the Oakland Athletics.

Q: What’s your favorite season?
A: Winter. I love the cold air and the holidays. Our house is often referred to as “the Griswold house” during the holidays because of our lighting display.

Q: What’s the best gift you’ve ever received?
A: My wife, who blessed me with her hand in marriage and gave me two beautiful children.

Q: What’s your favorite snack?
A: Ginger snaps.

Q: Do you collect anything?
A: Baseball cards.

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Expert articles
  • The Impact of Ducting on HVAC Efficiency

    ANTIOCH — Many homeowners think buying a top-of-the-line HVAC system will save them a lot of money on their energy bills, but this isn’t necessarily the case. The problem here is the assumption that energy efficiency is strictly related to the central HVAC unit, when in fact there are additional factors that can have an effect. One of the most commonly overlooked of these factors is air ducts, which deliver conditioned air throughout the home.

    If your ductwork isn’t properly sized to your central HVAC unit’s specifications, it can impact the system’s efficiency. For example, if the return air is undersized, it can inhibit proper air flow and hamper the performance of the entire system. This incompatibility typically results when an HVAC contractor neglects to calculate CFM (cubic feet per minute) prior to installing a new unit and/or ductwork. For this reason, it’s crucial to make sure your unit and ducting are compatible and make any necessary modifications to ensure proper air flow.

    Another way ducting can hamper HVAC system efficiency is if it contains air leaks. Leaky air ducts are one of the main culprits of energy loss, but since they’re out of sight, they often get overlooked. That’s why it’s important to have a professional technician periodically inspect your ducts for leaks and repair any that are found.

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Expert video tip
  • Video: Impact of Ducting on HVAC Efficiency

    Complete Video Transcription:

    ANTIOCH — Host, Sarah Rutan: When it comes to improving HVAC system efficiency, one crucial area to address is the ducting. Today we’re in Antioch with Diamond Certified Expert Contributor David Hazel of smart72 Inc. to learn more.

    Diamond Certified Expert Contributor, David Hazel: There’s so many different things that people don’t realize, as it pertains to their HVAC system. One of the most simple, I guess you could say, ways to save energy, is going to be with their ducting. A lot of people think that, “Well, if I go out and I buy an expensive system, that’s going to save me a lot of money,” when that’s not necessary. A lot of people out there, they feel that it’s going to be their HVAC system, itself, their heating component or the air-conditioning component, that’s going to cost a lot of money. That could be true in some cases.

    But in a lot of cases, it’s going to come back down to their ducting, making sure that their ducting’s properly sized, doesn’t have air leakage, the return air (which is the bigger component that usually you’ll see in the wall or up in the ceiling that’s bringing the air into the system) could be undersized. A lot of times, with the older companies, who used to come out and do this for people, it was just, “Let’s put a, you know, a certain size return or a certain size duct inside the house.” But they didn’t take the CFM calculations. A lot of times we find that by properly sizing that return and ensuring that that return can provide enough air flow to the system, it could save you money, and it can also prolong the life of your system.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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smart72 Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.smart72.com
Diamond Certified RATINGS ON smart72 Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
smart72 Inc. : Average 8.5 out of 10 based on 125 unique customer surveys of customer satisfaction.

Elizabeth B.

VERIFIED smart72 Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would certainly recommend them.

The people who came were very personable and friendly. They were helpful and didn't try to sell me a lot of things I didn't want to buy. One person went up into my attic and told me he thought I had a mouse problem, but he double checked and told me I didn't, so that was a relief. People have admired my new furnace and think they did a nice job.

Mary V.

VERIFIED smart72 Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're pretty darn efficient. They came out, checked out my heater, and identified an issue I wasn't sure of. Sure enough, I have a new system and it's wonderful and the prices aren't so bad.

The guys we dealt with were so knowledgeable, from the guy who did the inspection to the guy who did the installation and answered any questions we had.

Eddie B.

VERIFIED smart72 Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very professional, hard workers, and good people.

I liked how personable and approachable they were. They were fantastic.

Silvia B.

VERIFIED smart72 Inc. CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'm not sure. They were pretty good.

Very professional, on time, and they were good.

John S.

VERIFIED smart72 Inc. CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I already talked to a friend across the street who bought one, but it's very noisy and they didn't like it. Mine makes a little noise, but it's very quiet.

The service and their people are very efficient. They put down mats and just were very efficient, I really liked it. The way all three of the guys were working, I'm an electrician and I've been a supervisor for 45 years and I've seen them work really great together. I would hire them myself.

Don H.

VERIFIED smart72 Inc. CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

They were available, they're local, and they were good.

Helen G.

VERIFIED smart72 Inc. CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very happy with the service. They always came right when I needed them and answered all of my questions.

They were fast and seemed to know what they were doing.

Keith B.

VERIFIED smart72 Inc. CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Be aware of the name change as it is a local company.

It's been really good so far. They were very good at the installation. They routed another duct for me even though I said I would put it in later, they did it for me anyway and that was nice of them. I appreciate the expertise they gave me. They have helped me out with several things regarding decision making. It was well worth it for the service and experience.

Jennifer D.

VERIFIED smart72 Inc. CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient, responsive, and they didn't smell like cigarette smoke.

Friendly

Jeanette M.

VERIFIED smart72 Inc. CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very good company, very good to use, and their heating system is wonderful.

I just liked the heating system. We got a card in the mail and when they came they explained everything to us. So my husband said that it sounded good and we should try it.

Alberto V.

VERIFIED smart72 Inc. CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Get to know everyone who is involved, because it makes the job easier.

They do good quality work.

Anna O.

VERIFIED smart72 Inc. CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time and very clean. It was nice that for someone my age, they explain everything very well. They are all very nice, and they aren't pushy at all.

They are all very friendly.

Brad T.

VERIFIED smart72 Inc. CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them.

I thought the worker was very professional, prompt, and the work he did was good.

Christi S.

VERIFIED smart72 Inc. CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good, and they were prompt.

They came on time, did the work, kept the place clean, and wore booties in the house.

Beverly A.

VERIFIED smart72 Inc. CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

The serviceman was very knowledgeable and willing to work with us.

Craig T.

VERIFIED smart72 Inc. CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very efficient and courteous.

I liked the rebate they gave me.

Dean C.

VERIFIED smart72 Inc. CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were excellent, fulfilled their contract, and did a nice job.

They were courteous, and they did their job.

Dean Z.

VERIFIED smart72 Inc. CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did everything they said they'd do.

I liked that they were courteous, and they told me the truth. I liked everything they did and the final results.

Denise W.

VERIFIED smart72 Inc. CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best in our town.

Their staff is very knowledgeable and friendly. I have asthma, and I am worried about stuff coming through my vents and through my attic. They were very genuine, and they were very thorough to make sure that wouldn't happen. I'd say they provide very good quality.

Donna D.

VERIFIED smart72 Inc. CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied.

The employees who put it in, they were respectful, and they kept me informed. They were prompt.

Read All 125 Survey Responses at Ratings View