Diamond Certified Company Report

Sleep City Mattress Centers

Diamond Certified Company Report

Sleep City Mattress Centers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 629 VERIFIED CUSTOMERS i

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 629

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 629

Quality 10
10 10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 629

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Read All 629 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at six convenient locations in Marin, Sonoma and Napa Counties, including memory foam by Tempur-Pedic; iComfort by Serta; natural latex by Posh+Lavish; and traditional innerspring by Simmons, Sealy, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 25 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sleep City Mattress Centers

Locations

Sonoma County
Napa County
Marin County

Get Directions
SERVICES PERFORMED

Mattresses
Beds
Accessories

BRANDS Supported
  • Posh+Lavish

  • Sealy

  • Serta

  • Simmons

  • Tempur-Pedic

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sleep City Mattress Centers

Sleep City Mattress Centers offers Tempur-Pedic products at all six locations.

Company Profile

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at six convenient locations in Marin, Sonoma and Napa Counties, including memory foam by Tempur-Pedic; iComfort by Serta; natural latex by Posh+Lavish; and traditional innerspring by Simmons, Sealy, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 25 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need.

Read moreRead Less
Company Philosophy

“Our knowledgeable sales staff is trained to help our customers select the mattresses that best suit their particular needs. They never engage in high-pressure sales tactics, and they work hard to resolve any issues. Our primary concern is our clients’ comfort and happiness, so we always strive to offer superior service and products.”

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for mattress companies that have earned the prestigious Diamond Certified award. Sleep City Mattress Centers has been providing beds and mattresses for Marin and Sonoma County residents since 1992. With eight locations across the two counties, the company strives to make the mattress buying process as straightforward as possible.

According to owners Al Koran and Mark Thomas, Sleep City Mattress Centers’ personalized service sets it apart from larger chains. “We try to find the best product for each particular customer,” says Mr. Koran. “If they need pressure relief and support, we’ll provide a mattress with those attributes, not an overstocked brand that gives us the highest profit margin. Our goal is to sell mattresses that improve our customers’ sleeping habits.”

Each of Sleep City’s salespeople is factory trained by specialists to provide expertise for specific products from leading manufacturers such as Tempur-Pedic, E-comfort, Natura, OMI, Serta and Cannon. “Our sales staff is a crucial part of our operation,” says Mr. Koran. “We have virtually no turnover; I think we’ve lost one salesperson in the last four years. Our salespeople are well trained, well paid and enjoy what they do. They truly care about our customers’ comfort.”

To add to its personalized customer service approach, Sleep City uses the BodyDiagnostics system by Kingsdown to help customers find beds that are exactly right for their specific sleep needs. By entering a few simple characteristics (like approximate weight) and having the customer lie down for a few minutes on a mattress equipped with special sensors, the system creates a digital map of the body and shows the pressure points that need the most support. The Sleep City sales staff then uses that information to find the mattress that will give the customer the best night’s sleep. “Going into a store and lying on a bed for 10 seconds isn’t going to tell you anything useful,” says Mr. Koran. “And with all the different brands and models of mattresses available, it can become confusing. This system cuts through all that and finds the bed that will provide the right support and pressure, ultimately resulting in a better night’s sleep.”

Read moreRead Less
Industry Info

All mattresses are not created equal. People spend about one-third of their lives asleep, and most of this time is spent on a mattress. It’s important to give some thought and attention to the type of mattress you use—the right one can ensure a good night’s sleep and well-rested feeling the following day; the wrong one can cause sleeplessness, back pain and overall aches. When selecting a mattress, make your decision based on firmness, type and size.

Firmness
Don’t assume soft and fluffy is best. Poor support can lead to muscle stiffness and neck and back pain. Make sure your mattress isn’t too soft and doesn’t contain bumps, valleys or depressions. Conversely, a mattress that’s too stiff can put pressure on your shoulders and hips. The ideal surface is gently supportive and firm, not rock hard or squishy. The mattress should mold to your body while supporting it.

Keep in mind that mattresses don’t last forever. Over time, they lose their firmness and support. The average life of a mattress is 10 years, although most people keep them much longer. Once your mattress has developed lumps and sags, it’s time to replace it.

Type
Polyurethane foam. These come in different degrees of firmness, but they often make people hot while sleeping. When a mattress doesn’t allow air to circulate, it can make you feel hot and sweaty.

Innerspring. These mattresses consist of rows of tempered steel coils layered between insulation and padding. Firmness and durability is based on the thickness of the wire and the number of coils. The higher the coil count, the firmer the mattress.

Waterbeds. These don’t breathe and tend to sag under your body’s heaviest parts. Before you buy one, sleep on someone else’s to see if it meets your expectations.

Size
As a rule, bigger is better. If you sleep with someone, you don’t want to fight for space every night or get kicked, elbowed or shoved on a regular basis. A healthy sleeper moves around 15 to 30 times during the night, and cramped conditions can make sleeping awkward, uncomfortable and altogether frustrating. Some research even suggests that sleeping in the same bed as someone else is less restful than sleeping alone. Also, as you and your bed partner get older, your sleep will become more restless and you may require extra room.

Regardless of which mattress you buy, always try it out in the store before making a final decision. Salespeople expect you to lie on their beds as part of your decision-making process. Assume your normal sleeping position and stay there for a while to determine how it feels. If you have a bed partner, have them join you on the mattress. Even better, ask if the mattress comes with a trial period that allows you to exchange or return it if it’s not right for you.

Read moreRead Less
Frequently Asked Questions

Q: What’s better, a firm or soft mattress?

A: It depends on your body type and how you sleep. If everybody slept on their backs, they would need firm mattresses. But if you’re a side sleeper, a firm surface doesn’t give you pressure relief. Your weight is concentrated in a few areas, and that leads to a restless night. Different people need different levels of support and pressure relief.

Q: How often should I purchase a new mattress?

A: You should replace your mattress every five to seven years. You may need to replace it more often if your mattress shows visible signs of wear and tear, or if there have been changes to your body or lifestyle. Weight gain, back aches and stiffness could mean your mattress is no longer providing the proper support to fit your needs.

Q: Do I need to replace my box spring?

A: Box springs wear out just like mattresses. The box spring bears the weight of the mattress; the people sleeping on it; and the pillows, sheets and blankets. It should be replaced when you replace your mattress.

Q: How often should I rotate or flip my mattress?

A: Most modern mattresses are one-sided. They’re less expensive, but since they’re not designed to be flipped, all the wear and tear goes on one side, and body impressions become more of an issue. For the first year, you should rotate the mattress every three months. After the first year, you should rotate it once every six months.

Q: How do I protect my mattress?

A: The best way is to use a waterproof mattress cover. People perspire as they sleep, losing about six ounces of water each night. If you don’t have some kind of mattress protection, that water is absorbed by the mattress and breaks down the foam and padding over time.

Read moreRead Less

SELECTED PHOTOS FROM Sleep City Mattress Centers

Shares

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Justin Pounds

Expert CONTRIBUTOR PROFILE
  • Justin Pounds is manager of Sleep City Mattress Centers – Santa Rosa East, a Diamond Certified company. He can be reached at (707) 786-3995 or by email.

Justin Pounds: An Interactive Career

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — If there’s one thing Justin Pounds has learned during his 16 years in mattress sales, it’s the nuances of human interaction. “Whether or not you’re a ‘people person,’ when your job entails being around and interacting with people every day, you pick up on a lot of things,” he explains. “As a result, when you interact with people outside of work, you’re able to read into body language and psychology more than the average person. So, it’s kind of an interesting skill that I’ve developed during the course of my career.”

As manager of Sleep City Mattress Centers – Santa Rosa East, Justin says his favorite part of his job is the challenges. “One interesting aspect of being in sales is that every customer has a different personality and communication style. It’s always challenging to meet people where they’re at and remove any barriers to communication. I enjoy that—it keeps me sharp and focused rather than just going through the motions.”

A resident of Santa Rosa, Justin spends his time outside of work on a variety of pastimes. “I have a 12-year-old son, so I enjoy hanging out with him as much as I can,” he details. “Other than that, I like spending time with friends, going out to eat and relaxing at home.”

In regard to his professional career, Justin espouses the importance of honesty. “I try to be honest and upfront with every customer and help them find a mattress that’s going to improve their lives,” he affirms. “A bed is probably the most underrated home furnishing. It’s not something you’re going to show off, like a couch, and it’s not as exciting as a new TV, but you spend one-third of your life on your bed, so it’s something you need to invest in. It’s always rewarding to help a customer find a mattress that meets their needs, especially when they give me positive feedback after the fact.”

Ask Me Anything!

Q: Are you an early bird or a night owl?

A: I’m an early bird.

Q: What’s your favorite type of food?

A: Mexican food.

Q: What’s your favorite TV show?

A: My current favorite show is “Yellowstone,” but my all-time favorite would have to be “Breaking Bad.”

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: If you could travel anywhere in the world, where would you go?

A: Fiji. I like vacationing in warm places.

Read moreRead less
Expert articles
  • The Importance of Mattress Shopping in Person

    SANTA ROSA — These days, a lot of people research and even purchase mattresses online. However, this practice overlooks one of the most important aspects of buying a mattress: the in-person experience.

    Buying a mattress isn’t like buying an appliance or a piece of home décor—you don’t want to make your choice based on its specifications, consumer reviews or the way it looks. Rather, you need to experience it in person so you can touch it and, most importantly, lay on it. You simply can’t ascertain a mattress’ firmness, quality, or comfort level by looking at a picture of it or reading about it. The only way to know if a mattress is right for you is to visit a mattress store and try it in person.

    There are further benefits to mattress shopping in person. For one, you have access to more options. A lot of online mattress sellers only offer a few models, whereas stores typically carry 50 to 60 different products. You’ll also have the benefit of a knowledgeable salesperson who can answer your questions and guide you toward the type of mattress you’re looking for.

    Remember, most people spend one-third of their lives in bed, and the quality of that time greatly affects the other two-thirds. That’s why, before purchasing a bed, you should learn the full scope of your options and do some in-person research at a mattress store.

    Read moreRead less
Expert video tip
  • Video: Buying a Mattress In Store vs. Online

    Complete Video Transcription:

    SANTA ROSA — Justin Pounds: My name is Justin Pounds, manager here at Sleep City, and I want to talk to you about the benefits of buying in store versus online. When you’re online, you’re unable to touch, feel, experience the mattress, versus in store, you’re able to touch, lay down, feel the comfort, feel the firmness. You’re currently watching this video online. Can you tell if this mattress is soft? Firm? Plush? You can’t. I encourage you to come in here, lay down, test them. Feel it for yourself. Come in and experience sixty different options, as opposed to viewing three or four online. You know what you’re getting when you buy it from a mattress showroom. You do not know what you’re getting when you buy it online.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Daniel Basich

Expert CONTRIBUTOR PROFILE
  • Daniel Basich is manager of Sleep City Mattress Centers – Windsor, a Diamond Certified company. He can be reached at (707) 408-2966 or by email.

Daniel Basich: Mattress Maven

By James Florence, Diamond Certified Resource Reporter

WINDSOR — In transitioning from restaurant management to mattress sales, Daniel Basich didn’t know if he would sink or bounce. Fortunately, his career move turned out to be a firm success. “I was working as a restaurant manager when a friend who worked for Sleep City told me they were hiring sales reps,” he recounts. “It seemed like a good opportunity to try something new. Restaurant management entailed long hours, so a change of pace sounded nice. Plus, I’ve always been told I have the gift of gab, so sales seemed like a good fit.”

After landing the job, Daniel embarked on an epic quest to master the art of sales. “Learning about sales and how to work with people in a different manner was a lot of fun. I wasn’t great at it right away, but Mark [Thomas, owner] kept working with me, and I also attended several sales training courses and seminars. Sure enough, I got better at it and eventually became a store manager.”

Today, as manager of Sleep City Mattress Centers – Windsor, Daniel says he enjoys the pace of his job. “Restaurant work is very fast-paced—even when you aren’t interacting with customers, you’re constantly doing busywork. Moving into sales was a much slower pace, which I liked. I really enjoy the ability to take a more methodical approach to my work.”

A resident of Petaluma, Daniel spends his time outside of work on a variety of pastimes. “I’m a nerd,” he laughs. “I enjoy writing and reading fantasy fiction. I’m a huge ‘Game of Thrones’ fan and I’m involved with a couple of fan podcasts. That said, I’m also a big football fan—I’m really excited that we’re going to have a 2020 season.” When he’s not rereading GOT or watching the big game, Daniel enjoys hanging out and having fun with his girlfriend, Kaleigh.

When asked about a professional philosophy, Daniel espouses the importance of kindness. “It’s really a life philosophy, and that’s, ‘Be kind and greet people with a smile,’” he says. “That has been my mantra for my entire career. When I removed the desire to be a ‘salesman’ and just focused on educating and helping people, I became a great salesman. It’s really simple—you just need the right motivation.”

When asked the first thing he’d do if he were to retire tomorrow, Daniel says he’d transition to a more relaxed livelihood. “I would probably become a marshal on a golf course. A golf marshal’s job is basically to sit in a golf cart and tell people when it’s their turn to go. It’s the most laid-back job ever. A lot of golf marshals are retirees who do it two or three days a week and get to play golf for free. So, that’s kind of my dream for retirement.”

Ask Me Anything!

Q: Coffee or tea?

A: I like both, but if I had to choose, it would be coffee for sure.

Q: What’s your favorite local restaurant?

A: My three favorites in Petaluma are Mi Pueblo, Old Chicago Pizza and Kabuki Japanese Restaurant.

Q: If you could travel anywhere in the world, where would you go?

A: Tokyo. I grew up watching Japanese anime and reading Japanese comics, so that culture has been a big influence on me and I’d love to experience it in person.

Q: What was your favorite Halloween costume when you were a kid?

A: Captain Jack Sparrow. I was 11 years old and I had the costume dialed. I had the braids, the goatee—the whole nine yards.

Q: What’s your favorite football team?

A: The Los Angeles Rams.

Read moreRead less
Expert articles
  • Advice for Couples Choosing a Mattress

    WINDSOR — Choosing a new mattress can be tough, but it can be especially difficult for couples. While some couples share the same comfort preferences, most don’t, which can make it hard to find a solution that pleases both people. One good strategy is to look for a mattress that provides a neutral sleep surface.

    Most mattresses consist of two aspects: the comfort layers (the padding on top) and the support core (the foundation below). In a spring mattress, for example, firmness level is largely determined by the number and gauge of the spring coils used in the support core. A softer mattress typically has fewer and thinner gauge coils to provide more give, whereas a firmer mattress typically has more and thicker gauge coils. Likewise, a softer mattress will have more padding on top, whereas a firmer mattress will have less.

    A neutral sleep surface combines the elements of both soft and firm mattresses. You’re looking for a mattress with ample comfort layers (such as a pillow top) and a firm support core (more and thicker gauge springs) that doesn’t give a lot. This mattress will provide enough give and softness for the partner who’s looking for that softer feel while providing enough firmness for the partner who needs more support.

    There are several mattresses that provide a neutral sleep surface. My advice is to go with your partner to a mattress store, try a few and see which one works for both of you.

    Read moreRead less
Expert video tip
  • Video: Advice for Couples Choosing a Mattress

    Complete Video Transcription:

    WINDSOR — Daniel Basich: Hey guys, my name’s Dan, with Sleep City. And I’m here to tell you about mattresses today, specifically for you couples. More often than not, one of the two people has to compromise and get something that isn’t ideal for them. And I’m here to tell you today that that doesn’t have to be the case. The idea is to get something with a little bit softer of a top and maybe a little bit firmer of a spring on the bottom. And we can make that work. At the end of the day, we all need good rest.

    Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

    Read moreRead less
Sleep City Mattress Centers WEBSITE AND EXTERNAL FEED
  • Sleep City Mattress Centers SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Sleep City Mattress Centers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 629 VERIFIED CUSTOMERS i

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Suzanne L.

VERIFIED Sleep City Mattress Centers CUSTOMER

4 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I received very personalized service. I liked the guy in the store. He gave me a lot of attention and answered all of my questions.

Usually, you wander around the store and no one helps you, but not here, the guy was very helpful and gave good explanations.

Liam D.

VERIFIED Sleep City Mattress Centers CUSTOMER

5 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

Their customer service

Sophia L.

VERIFIED Sleep City Mattress Centers CUSTOMER

6 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them.

Friendly, helpful, and I got what I needed. I was out quickly.

Dolores J.

VERIFIED Sleep City Mattress Centers CUSTOMER

7 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

Great quality, the salesperson was kind and helpful. I would suggest you take your time and try them all out. My mattress is top notch, great quality. It's my body that has issues.

The salesman was a very kind man and made me feel comfortable.

Eileen G.

VERIFIED Sleep City Mattress Centers CUSTOMER

8 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

They are great, very helpful, knowledgeable, and have good prices.

Professional and knowledgeable, I have already used them twice.

Kevin G.

VERIFIED Sleep City Mattress Centers CUSTOMER

9 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

A really friendly staff and super helpful

Locally owned and amazing customer service

Cassandra O.

VERIFIED Sleep City Mattress Centers CUSTOMER

10 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I told my sister to go there. They are very helpful and I really like my bed a lot.

They took the time to talk to me about the mattresses and answered my questions, so good customer service.

Gina W.

VERIFIED Sleep City Mattress Centers CUSTOMER

11 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

They sell good mattresses. That is where we get all of our mattresses.

Great customer service

Brian B.

VERIFIED Sleep City Mattress Centers CUSTOMER

12 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

Go there to get your mattresses.

They are nearby, the delivery was handy, and they were knowledgeable. The prices were fair too.

Mike W.

VERIFIED Sleep City Mattress Centers CUSTOMER

13 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

Easy to work with, good service, and very quick

It was nice place to shop.

Nick P.

VERIFIED Sleep City Mattress Centers CUSTOMER

14 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

Super convenient, knowledgeable, and local

They understood my needs and had what I needed.

Logan Y.

VERIFIED Sleep City Mattress Centers CUSTOMER

15 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

They were wonderful.

The guy that sold us the mattress was new and very knowledgeable.

Meaghan B.

VERIFIED Sleep City Mattress Centers CUSTOMER

16 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

The in-store experience was great, but we had issues with delivery not being up to standard.

The in-store customer service

Mark H.

VERIFIED Sleep City Mattress Centers CUSTOMER

17 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

They were knowledgeable, helpful, easy to deal with, and the prices were good.

Customer service and competitive prices

Carl S.

VERIFIED Sleep City Mattress Centers CUSTOMER

18 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

It's a nice bed and I enjoy the adjustment.

I sleep really well.

Megan W.

VERIFIED Sleep City Mattress Centers CUSTOMER

19 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

Go there.

They are good. We have always gone there.

Eleanor A.

VERIFIED Sleep City Mattress Centers CUSTOMER

20 of 629

Quality 10
10
Loyalty Yes
CRITIQUE

I appreciate their hospitality, their knowledge of their products, and their service to me.

I would have to say, the friendliness and the hospitality.

Read All 629 Survey Responses at Ratings View

Contact Info