Diamond Certified Company Report

Sleep City Mattress Centers

Diamond Certified Company Report

Sleep City Mattress Centers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 604 VERIFIED CUSTOMERS i

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Read All 604 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at six convenient locations in Marin, Sonoma and Napa Counties, including memory foam by Tempur-Pedic; iComfort by Serta; natural latex by Posh+Lavish; and traditional innerspring by Simmons, Sealy, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 25 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sleep City Mattress Centers

Locations

Sonoma County
Napa County
Marin County

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SERVICES PERFORMED

Mattresses
Beds
Accessories

BRANDS Supported
  • Posh+Lavish

  • Sealy

  • Serta

  • Simmons

  • Tempur-Pedic

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sleep City Mattress Centers

Sleep City Mattress Centers offers Tempur-Pedic products at all six locations.

Company Profile

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at six convenient locations in Marin, Sonoma and Napa Counties, including memory foam by Tempur-Pedic; iComfort by Serta; natural latex by Posh+Lavish; and traditional innerspring by Simmons, Sealy, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 25 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need.

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Company Philosophy

“Our knowledgeable sales staff is trained to help our customers select the mattresses that best suit their particular needs. They never engage in high-pressure sales tactics, and they work hard to resolve any issues. Our primary concern is our clients’ comfort and happiness, so we always strive to offer superior service and products.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for mattress companies that have earned the prestigious Diamond Certified award. Sleep City Mattress Centers has been providing beds and mattresses for Marin and Sonoma County residents since 1992. With eight locations across the two counties, the company strives to make the mattress buying process as straightforward as possible.

According to owners Al Koran and Mark Thomas, Sleep City Mattress Centers’ personalized service sets it apart from larger chains. “We try to find the best product for each particular customer,” says Mr. Koran. “If they need pressure relief and support, we’ll provide a mattress with those attributes, not an overstocked brand that gives us the highest profit margin. Our goal is to sell mattresses that improve our customers’ sleeping habits.”

Each of Sleep City’s salespeople is factory trained by specialists to provide expertise for specific products from leading manufacturers such as Tempur-Pedic, E-comfort, Natura, OMI, Serta and Cannon. “Our sales staff is a crucial part of our operation,” says Mr. Koran. “We have virtually no turnover; I think we’ve lost one salesperson in the last four years. Our salespeople are well trained, well paid and enjoy what they do. They truly care about our customers’ comfort.”

To add to its personalized customer service approach, Sleep City uses the BodyDiagnostics system by Kingsdown to help customers find beds that are exactly right for their specific sleep needs. By entering a few simple characteristics (like approximate weight) and having the customer lie down for a few minutes on a mattress equipped with special sensors, the system creates a digital map of the body and shows the pressure points that need the most support. The Sleep City sales staff then uses that information to find the mattress that will give the customer the best night’s sleep. “Going into a store and lying on a bed for 10 seconds isn’t going to tell you anything useful,” says Mr. Koran. “And with all the different brands and models of mattresses available, it can become confusing. This system cuts through all that and finds the bed that will provide the right support and pressure, ultimately resulting in a better night’s sleep.”

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Industry Info

All mattresses are not created equal. People spend about one-third of their lives asleep, and most of this time is spent on a mattress. It’s important to give some thought and attention to the type of mattress you use—the right one can ensure a good night’s sleep and well-rested feeling the following day; the wrong one can cause sleeplessness, back pain and overall aches. When selecting a mattress, make your decision based on firmness, type and size.

Firmness
Don’t assume soft and fluffy is best. Poor support can lead to muscle stiffness and neck and back pain. Make sure your mattress isn’t too soft and doesn’t contain bumps, valleys or depressions. Conversely, a mattress that’s too stiff can put pressure on your shoulders and hips. The ideal surface is gently supportive and firm, not rock hard or squishy. The mattress should mold to your body while supporting it.

Keep in mind that mattresses don’t last forever. Over time, they lose their firmness and support. The average life of a mattress is 10 years, although most people keep them much longer. Once your mattress has developed lumps and sags, it’s time to replace it.

Type
Polyurethane foam. These come in different degrees of firmness, but they often make people hot while sleeping. When a mattress doesn’t allow air to circulate, it can make you feel hot and sweaty.

Innerspring. These mattresses consist of rows of tempered steel coils layered between insulation and padding. Firmness and durability is based on the thickness of the wire and the number of coils. The higher the coil count, the firmer the mattress.

Waterbeds. These don’t breathe and tend to sag under your body’s heaviest parts. Before you buy one, sleep on someone else’s to see if it meets your expectations.

Size
As a rule, bigger is better. If you sleep with someone, you don’t want to fight for space every night or get kicked, elbowed or shoved on a regular basis. A healthy sleeper moves around 15 to 30 times during the night, and cramped conditions can make sleeping awkward, uncomfortable and altogether frustrating. Some research even suggests that sleeping in the same bed as someone else is less restful than sleeping alone. Also, as you and your bed partner get older, your sleep will become more restless and you may require extra room.

Regardless of which mattress you buy, always try it out in the store before making a final decision. Salespeople expect you to lie on their beds as part of your decision-making process. Assume your normal sleeping position and stay there for a while to determine how it feels. If you have a bed partner, have them join you on the mattress. Even better, ask if the mattress comes with a trial period that allows you to exchange or return it if it’s not right for you.

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Frequently Asked Questions

Q: What’s better, a firm or soft mattress?

A: It depends on your body type and how you sleep. If everybody slept on their backs, they would need firm mattresses. But if you’re a side sleeper, a firm surface doesn’t give you pressure relief. Your weight is concentrated in a few areas, and that leads to a restless night. Different people need different levels of support and pressure relief.

Q: How often should I purchase a new mattress?

A: You should replace your mattress every five to seven years. You may need to replace it more often if your mattress shows visible signs of wear and tear, or if there have been changes to your body or lifestyle. Weight gain, back aches and stiffness could mean your mattress is no longer providing the proper support to fit your needs.

Q: Do I need to replace my box spring?

A: Box springs wear out just like mattresses. The box spring bears the weight of the mattress; the people sleeping on it; and the pillows, sheets and blankets. It should be replaced when you replace your mattress.

Q: How often should I rotate or flip my mattress?

A: Most modern mattresses are one-sided. They’re less expensive, but since they’re not designed to be flipped, all the wear and tear goes on one side, and body impressions become more of an issue. For the first year, you should rotate the mattress every three months. After the first year, you should rotate it once every six months.

Q: How do I protect my mattress?

A: The best way is to use a waterproof mattress cover. People perspire as they sleep, losing about six ounces of water each night. If you don’t have some kind of mattress protection, that water is absorbed by the mattress and breaks down the foam and padding over time.

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SELECTED PHOTOS FROM Sleep City Mattress Centers

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Diamond Certified RATINGS ON Sleep City Mattress Centers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 604 VERIFIED CUSTOMERS i
Sleep City Mattress Centers : Average 9.0 out of 10 based on 604 unique customer surveys of customer satisfaction.

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Eleanor A.

VERIFIED Sleep City Mattress Centers CUSTOMER

4 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciate their hospitality, their knowledge of their products, and their service to me.

I would have to say, the friendliness and the hospitality.

Nancy A.

VERIFIED Sleep City Mattress Centers CUSTOMER

5 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good to us and they gave us a great price.

Just very responsive

Francine A.

VERIFIED Sleep City Mattress Centers CUSTOMER

6 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was a very positive experience and I got excellent service and the salesperson was knowledgeable and not pushy. I am very happy with my purchase.

The man was very friendly and very knowledgeable and the quality of the product was great.

Elizabeth B.

VERIFIED Sleep City Mattress Centers CUSTOMER

7 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the salesperson was knowledgeable and their delivery and products have worked out very well.

I would say, the knowledgeable salesperson.

Marilyn C.

VERIFIED Sleep City Mattress Centers CUSTOMER

8 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know.

The guy was right there and I asked questions and he had all of the answers.

Larry C.

VERIFIED Sleep City Mattress Centers CUSTOMER

9 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

To use them

They are professional and it is very quick and easy.

Darleen C.

VERIFIED Sleep City Mattress Centers CUSTOMER

10 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just that they are very knowledgeable and she knew exactly what I was looking for and she showed it to me and I love it.

I have gotten many mattresses from them.

Charla D.

VERIFIED Sleep City Mattress Centers CUSTOMER

11 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them since I bought my mattress there.

The salesperson

Jacqueline D.

VERIFIED Sleep City Mattress Centers CUSTOMER

12 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

Knowledgeable and not pushy saleswoman

They allowed us the time to do our own shopping.

Robert D.

VERIFIED Sleep City Mattress Centers CUSTOMER

13 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them, they are very nice and I have bought 3 mattresses from them.

Just all around everything

Danielle D.

VERIFIED Sleep City Mattress Centers CUSTOMER

14 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality products and good customer service.

The best thing is that I was able to find what I wanted and I felt very lucky.

Vickey E.

VERIFIED Sleep City Mattress Centers CUSTOMER

15 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very friendly and they took the time to talk to me about the product and I didn't feel rushed.

The gentleman who helped me. I was not sure of what I wanted and he was able to help me to find exactly what I needed.

Jill F.

VERIFIED Sleep City Mattress Centers CUSTOMER

16 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a great resource.

The thoroughness of the salesperson

Ashley G.

VERIFIED Sleep City Mattress Centers CUSTOMER

17 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had a very good experience. I got in, found what I was looking for, and they gave me a great deal.

It was just fast.

Joy G.

VERIFIED Sleep City Mattress Centers CUSTOMER

18 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very friendly and helpful.

The man who helped us there

Ashley H.

VERIFIED Sleep City Mattress Centers CUSTOMER

19 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service, very helpful, and the delivery was super quick.

The person who helped us was very patient and knowledgeable about the different options.

Kim H.

VERIFIED Sleep City Mattress Centers CUSTOMER

20 of 604

Quality 10
10 10
Loyalty Yes
CRITIQUE

That the woman I bought 2 or 3 beds from in Petaluma is amazing and she is there most of the time. She was truly exceptional because she had a great attitude and she was really smart and really helpful and patient. She was just informative and just an all around good person to buy a bed from.

Just friendly, smart, efficient, great attitude

Read All 604 Survey Responses at Ratings View