Diamond Certified Company Report

Sleep City Mattress Centers

Diamond Certified Company Report

Sleep City Mattress Centers

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 554 VERIFIED CUSTOMERS i

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Read All 554 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at seven convenient locations in Sonoma, Marin and Napa Counties, including memory foam by Tempur-Pedic; IComfort by Serta; natural latex by Pure LatexBLISS and Posh+Lavish; and traditional innerspring by Serta, Simmons, King Koil, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 35 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need. 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Sleep City Mattress Centers

Locations

Sonoma County
Napa County
Marin County
Santa Rosa
Rohnert Park
Sebastopol
Cotati
Petaluma
Mill Valley
Novato
San Rafael

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SERVICES PERFORMED

Mattresses
Beds
Accessories

BRANDS Supported
  • Serta

  • Tempur-Pedic

  • Pure Latex Bliss

  • Simmons

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Sleep City Mattress Centers

Company Profile

Sleep City Mattress Centers is the only locally owned and operated mattress retailer in the North Bay. The company carries numerous styles of mattresses from several leading manufacturers at seven convenient locations in Sonoma, Marin and Napa Counties, including memory foam by Tempur-Pedic; IComfort by Serta; natural latex by Pure LatexBLISS and Posh+Lavish; and traditional innerspring by Serta, Simmons, King Koil, Diamond Mattress and Aireloom.

Owner Mark Thomas established the first Sleep City Mattress Center in San Rafael more than 35 years ago. Mr. Thomas attributes the company’s success and growth to its dedicated sales staff. “In an industry where it’s common for salespeople and managers to come and go, we’ve experienced virtually zero turnover.”

Sleep City Mattress Centers provides its customers with highly trained, professional salespeople who listen to their needs. The company continuously trains and educates its sales staff so they’re able to offer informative, stress-free buying experiences, and it carries a full line of mattresses and bedding accessories to fit every budget and need. 

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Company Philosophy

"Our knowledgeable sales staff is trained to help our customers select the mattresses that best suit their particular needs. They never engage in high-pressure sales tactics, and they work hard to resolve any issues. Our primary concern is our clients' comfort and happiness, so we always strive to offer superior service and products."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for mattress companies that have earned the prestigious Diamond Certified award. Sleep City Mattress Centers has been providing beds and mattresses for Marin and Sonoma County residents since 1992. With eight locations across the two counties, the company strives to make the mattress buying process as straightforward as possible.

According to owners Al Koran and Mark Thomas, Sleep City Mattress Centers’ personalized service sets it apart from larger chains. “We try to find the best product for each particular customer,” says Mr. Koran. “If they need pressure relief and support, we’ll provide a mattress with those attributes, not an overstocked brand that gives us the highest profit margin. Our goal is to sell mattresses that improve our customers’ sleeping habits.”

Each of Sleep City’s salespeople is factory trained by specialists to provide expertise for specific products from leading manufacturers such as Tempur-Pedic, E-comfort, Natura, OMI, Serta and Cannon. “Our sales staff is a crucial part of our operation,” says Mr. Koran. “We have virtually no turnover; I think we’ve lost one salesperson in the last four years. Our salespeople are well trained, well paid and enjoy what they do. They truly care about our customers’ comfort.”

To add to its personalized customer service approach, Sleep City uses the BodyDiagnostics system by Kingsdown to help customers find beds that are exactly right for their specific sleep needs. By entering a few simple characteristics (like approximate weight) and having the customer lie down for a few minutes on a mattress equipped with special sensors, the system creates a digital map of the body and shows the pressure points that need the most support. The Sleep City sales staff then uses that information to find the mattress that will give the customer the best night’s sleep. “Going into a store and lying on a bed for 10 seconds isn’t going to tell you anything useful,” says Mr. Koran. “And with all the different brands and models of mattresses available, it can become confusing. This system cuts through all that and finds the bed that will provide the right support and pressure, ultimately resulting in a better night’s sleep.”

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Industry Info

All mattresses are not created equal. People spend about one-third of their lives asleep, and most of this time is spent on a mattress. It’s important to give some thought and attention to the type of mattress you use—the right one can ensure a good night’s sleep and well-rested feeling the following day; the wrong one can cause sleeplessness, back pain and overall aches. When selecting a mattress, make your decision based on firmness, type and size.

Firmness
Don’t assume soft and fluffy is best. Poor support can lead to muscle stiffness and neck and back pain. Make sure your mattress isn’t too soft and doesn’t contain bumps, valleys or depressions. Conversely, a mattress that’s too stiff can put pressure on your shoulders and hips. The ideal surface is gently supportive and firm, not rock hard or squishy. The mattress should mold to your body while supporting it.

Keep in mind that mattresses don’t last forever. Over time, they lose their firmness and support. The average life of a mattress is 10 years, although most people keep them much longer. Once your mattress has developed lumps and sags, it’s time to replace it.

Type
Polyurethane foam. These come in different degrees of firmness, but they often make people hot while sleeping. When a mattress doesn’t allow air to circulate, it can make you feel hot and sweaty.

Innerspring. These mattresses consist of rows of tempered steel coils layered between insulation and padding. Firmness and durability is based on the thickness of the wire and the number of coils. The higher the coil count, the firmer the mattress.

Waterbeds. These don’t breathe and tend to sag under your body’s heaviest parts. Before you buy one, sleep on someone else’s to see if it meets your expectations.

Size
As a rule, bigger is better. If you sleep with someone, you don’t want to fight for space every night or get kicked, elbowed or shoved on a regular basis. A healthy sleeper moves around 15 to 30 times during the night, and cramped conditions can make sleeping awkward, uncomfortable and altogether frustrating. Some research even suggests that sleeping in the same bed as someone else is less restful than sleeping alone. Also, as you and your bed partner get older, your sleep will become more restless and you may require extra room.

Regardless of which mattress you buy, always try it out in the store before making a final decision. Salespeople expect you to lie on their beds as part of your decision-making process. Assume your normal sleeping position and stay there for a while to determine how it feels. If you have a bed partner, have them join you on the mattress. Even better, ask if the mattress comes with a trial period that allows you to exchange or return it if it’s not right for you.

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Frequently Asked Questions

Q: What’s better, a firm or soft mattress?

A: It depends on your body type and how you sleep. If everybody slept on their backs, they would need firm mattresses. But if you’re a side sleeper, a firm surface doesn’t give you pressure relief. Your weight is concentrated in a few areas, and that leads to a restless night. Different people need different levels of support and pressure relief.

Q: How often should I purchase a new mattress?

A: You should replace your mattress every five to seven years. You may need to replace it more often if your mattress shows visible signs of wear and tear, or if there have been changes to your body or lifestyle. Weight gain, back aches and stiffness could mean your mattress is no longer providing the proper support to fit your needs.

Q: Do I need to replace my box spring?

A: Box springs wear out just like mattresses. The box spring bears the weight of the mattress; the people sleeping on it; and the pillows, sheets and blankets. It should be replaced when you replace your mattress.

Q: How often should I rotate or flip my mattress?

A: Most modern mattresses are one-sided. They’re less expensive, but since they’re not designed to be flipped, all the wear and tear goes on one side, and body impressions become more of an issue. For the first year, you should rotate the mattress every three months. After the first year, you should rotate it once every six months.

Q: How do I protect my mattress?

A: The best way is to use a waterproof mattress cover. People perspire as they sleep, losing about six ounces of water each night. If you don’t have some kind of mattress protection, that water is absorbed by the mattress and breaks down the foam and padding over time.

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SELECTED PHOTOS FROM Sleep City Mattress Centers

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  • Sleep City Mattress Centers SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Sleep City Mattress Centers
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 554 VERIFIED CUSTOMERS i
Sleep City Mattress Centers : Average 9.0 out of 10 based on 554 unique customer surveys of customer satisfaction.

Andrew P.

VERIFIED Sleep City Mattress Centers CUSTOMER

1 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy with the mattress. It is a nice store, not high pressure. That is why I have gone to them a couple of times. It is a lot better than the big chains. They had a lot of stock, which I like, and they carry high quality mattresses.

I have heard horror stories about buying mattresses so I like Sleep City Mattress. I am sleeping better than I have slept in years. I felt they have a good customer philosophy and you get a decent mattress and a decent price. I was there for a long time looking, they were helpful without pushing me into one mattress or another, and they just wanted me to find what I was looking for.

Michael F.

VERIFIED Sleep City Mattress Centers CUSTOMER

2 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

The process was very easy and uncomplicated. It was nice to go in and look at all the mattresses. The service was quick.

The manager was friendly. I liked the ability to have my questions answered quickly. The purchase and delivery were done quickly as well.

Tim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

3 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can't remember the guy's name, but he was very knowledgeable and helpful. I'd gone to two other mattress places and they were pushy, but he was really cool.

The process didn't feel forced. It happened naturally.

Emily G.

VERIFIED Sleep City Mattress Centers CUSTOMER

4 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very helpful and they were really willing to make sure I had a good experience.

Their customer service, when I went to get my mattress, they were a little behind on delivery time and they gave me a good deal to make up for it. It made the delivery time not matter to me.

John O.

VERIFIED Sleep City Mattress Centers CUSTOMER

5 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them they are very friendly, helpful, and they analyze the particular situation and try to fit you with a bed that works for you. In this particular case, we had a medical condition that we were considering. They were very helpful in guiding me to the type of mattress with very firm edges so the person sitting on the edge wouldn't slide off. They were extremely helpful.

Their approach to everything and the price, the price was extremely competitive and everything went really well.

Kim M.

VERIFIED Sleep City Mattress Centers CUSTOMER

6 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

Be really sure before buying a mattress. Take your time. Be sure about what you're buying. I would not buy the same thing again. I was not happy with my tall bed. The bed is too tall. It's comfortable, but it's just too tall. I didn't need a box spring, so they should have steered me away from that.

I felt that they were helpful. When I needed to turn the bed, I brought back in because it was too hard. I was helped to choose a different bed. They have pretty mattress covers.

Irene T.

VERIFIED Sleep City Mattress Centers CUSTOMER

7 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are convenient, know what they are doing, and have good quality.

They are convenient, know what they are doing, and have good quality.

Caroline A.

VERIFIED Sleep City Mattress Centers CUSTOMER

8 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

The customer service was really nice. The guy who helped me, Nick, assisted me in picking out exactly what I was looking for and answered all of my questions. He spent a lot of time with me. He helped me decide what I wanted. I had just started looking for a new bed and wasn't planning on buying one that day, but I ended up buying one because he was so helpful. The guys who delivered it were really nice, too.

I liked the customer service. When Nick was helping me pick out the bed, he was knowledgeable and friendly. I liked the quality of the product itself. The mattress seems really comfortable.

Tracy W.

VERIFIED Sleep City Mattress Centers CUSTOMER

9 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a good selection.

They had a version of the mattress that none of the other stores had. I had been to three different mattress stores.

Joe M.

VERIFIED Sleep City Mattress Centers CUSTOMER

10 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to go there.

The guy was great, and he was very helpful. I don't recall his name.

Sherri C.

VERIFIED Sleep City Mattress Centers CUSTOMER

11 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very convenient and the gentleman who helped me, I had worked with at another job. His name is Daniel. He was very helpful.

I liked the quality of the mattress and their service.

Jason L.

VERIFIED Sleep City Mattress Centers CUSTOMER

12 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very kind, helpful, and professional in the way they help the customer.

They were quick and efficient.

Mike M.

VERIFIED Sleep City Mattress Centers CUSTOMER

13 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had a really wide selection and the staff person was knowledgeable.

We liked that you could try out the beds. We really like the king size bed we bought.

Kelly C.

VERIFIED Sleep City Mattress Centers CUSTOMER

14 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that it was very convenient, from the purchasing to the delivery.

I like the variety and the quality of the products.

Keith M.

VERIFIED Sleep City Mattress Centers CUSTOMER

15 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pleased with the quality, and the service was very good.

The staff was helpful. When I had to make a change to my box spring, they were cool about it.

Aubrey F.

VERIFIED Sleep City Mattress Centers CUSTOMER

16 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very considerate of what I needed.

The deal on the mattress.

Joshua E.

VERIFIED Sleep City Mattress Centers CUSTOMER

17 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place and they help you find what you want.

I liked the amount of product they have to choose from, how nice the salespeople are, and how they are not pushy. The store is clean, and they have good quality.

Judy M.

VERIFIED Sleep City Mattress Centers CUSTOMER

18 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

Listen to the salesperson because they know what they are doing.

Everything was displayed that I was curious about, and that was helpful.

Esther S.

VERIFIED Sleep City Mattress Centers CUSTOMER

19 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful and deliver on time. Plus the quality of their products is fantastic.

I liked talking with the staff. They were friendly and not pushy.

Alyson C.

VERIFIED Sleep City Mattress Centers CUSTOMER

20 of 554

Quality 10
10 10
Loyalty Yes
CRITIQUE

The prices are great, the salesman was very reasonable, and the quality of the products are awesome.

It was just a very easy process. The guy there was pretty cool.

Read All 554 Survey Responses at Ratings View