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Site for Sore Eyes – Daly City & San Bruno

Diamond Certified Company Report

Site for Sore Eyes – Daly City & San Bruno

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 770 VERIFIED CUSTOMERS i

Ishanee K.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

1 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

2 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

3 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Read All 770 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Site for Sore Eyes - Daly City & San Bruno has been offering eye care services since the mid-1990s. The company focuses on customer service, the latest in lens technology, and eclectic product and brand selections to suit every taste and budget. Its Daly City location is located in the Serramonte Center and its San Bruno location opened in 2018.

Site for Sore Eyes’ experienced doctors of optometry conduct comprehensive eye exams, produce prescriptions for eyeglasses and perform fittings for all brands of contact lenses. In addition, the company’s consistently manned lab provides same-day service (in most cases) and prompt repairs as needed.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Site for Sore Eyes – Daly City & San Bruno

COMPANY CONTACT
Locations

San Mateo County
San Francisco

Get Directions
SERVICES PERFORMED

Eye Examinations & Contact Lens Fittings Available By Sterling VisionCare
Contact Lenses
Eyeglasses

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Site for Sore Eyes – Daly City & San Bruno

Site for Sore Eyes - Daly City offers a broad selection of frames from the top brands in the industry.

Company Profile

Site for Sore Eyes - Daly City & San Bruno has been offering eye care services since the mid-1990s. The company focuses on customer service, the latest in lens technology, and eclectic product and brand selections to suit every taste and budget. Its Daly City location is located in the Serramonte Center and its San Bruno location opened in 2018.

Site for Sore Eyes’ experienced doctors of optometry conduct comprehensive eye exams, produce prescriptions for eyeglasses and perform fittings for all brands of contact lenses. In addition, the company’s consistently manned lab provides same-day service (in most cases) and prompt repairs as needed.

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Company Philosophy

“Our motto and philosophy is, ‘Beyond 20/20.’ We strive to always exceed our customers’ expectations—word of mouth is our main source of business, so every client is a walking referral. Ultimately, we strive to give them a little extra so they choose and recommend us over our competition."

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SELECTED PHOTOS FROM Site for Sore Eyes – Daly City & San Bruno

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Nick Saab

Expert CONTRIBUTOR PROFILE
  • Nick Saab is owner of Site for Sore Eyes – Napa and Site for Sore Eyes – Fremont & Newark, both of which are Diamond Certified companies. He can be reached at (707) 234-5903 or (510) 397-8975.

Nick Saab: A Focused Career

By James Florence, Diamond Certified Resource Reporter

FREMONT — A budding entrepreneur, Nick Saab was in search of a business to get involved in, so when a unique industry caught his eye, he knew he’d found his professional focus. “I was attracted to the eye care industry for several reasons,” he says. “First, it was stable; after all, most people need vision correction at some point in their lives. Also, I liked the fact that it involved both health and fashion, which is a pretty unusual combination.”

After starting his first eye care business in Southern California in 1997, Nick moved north to expand his professional prospects. “I owned a couple of optometry practices down south, but I saw more opportunity in the Bay Area, so I relocated. In 1999, I opened Site of Sore Eyes – Fremont, and since then we’ve expanded to four locations around the Bay Area.”

Today, Nick says his favorite part of his job is having an impact. “I like making a difference in people’s lives by improving their vision and helping them look their best in the process. Whether a client needs contact lenses or eyeglasses, when they’re able to see clearer, it’s a life-changing dynamic, which is very rewarding to be a part of.”

A resident of San Ramon (where he lives with his wife, Rola, and their children), Nick expresses his appreciation for Bay Area life. “The Bay Area is a lot of fun. From sports to outdoor activities, there’s a lot to do, and the great weather just caps it off. I also enjoy the diversity. Plus, living in San Ramon, I’m pretty centrally located, which makes it convenient for me to visit my business’ different locations.”

Outside of work, Nick spends his free time engaged in a variety of pastimes. “I like playing tennis, dining out and seeing live music,” he says. “I also read a lot—mostly business-related books—and enjoy spending weekends with my family.” Additionally, Nick does a fair amount of traveling, both domestically and internationally. “I travel about three times a year. My last trip was to Beirut, Lebanon, which is where I’m from originally.”

In his life and career, Nick espouses the importance of maintaining open connections. “One of my principles is to never burn bridges,” he explains. “By keeping connections open, you can always reach out and reconnect with people. In regard to my business, that means making sure customers never go away unhappy. Even if there is a problem, we go out of our way to make it right, with the hope that the customer will come back in the future.”

When asked the first thing he’d do if he were to retire tomorrow, Nick simply replies that he wouldn’t. “I honestly enjoy my work and have no desire to retire. Why do you think I read so many business books in my spare time? This is fun for me!”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The Golden State Warriors.

Q: What’s your favorite book?
A: “Barbarians at the Gate: The Fall of RJR Nabisco” by Bryan Burrough and John Helyar. It’s an in-depth account of the buyout of Nabisco back in the 1980s, which at that point was the biggest corporate acquisition that had ever taken place.

Q: Music or talk radio?
A: Talk radio.

Q: If you could travel anywhere in the world, where would you go?
A: Barcelona—it’s a beautiful city to visit.

Q: What’s your favorite snack?
A: Potato chips.

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Expert articles
  • Reducing Eye Fatigue with Modern Lenses

    FREMONT — In this digital age, our increased use of computers, tablets and smartphones puts an extra strain on our vision, resulting in the modern malaise known as eye fatigue. This condition can be even more acute for those who wear glasses, as conventional lenses are prone to distortion and glare from LED screens. Fortunately, lens manufacturers are adapting to the changing needs of wearers by updating the design of modern lenses. Today’s lenses are designed to eliminate glare and distortion, as well as provide higher contrast sensitivity and better peripheral vision, giving wearers clearer, sharper vision and reducing eye fatigue.

    Modern lenses also address another symptom of screen time: overexposure to blue light, a spectrum of light emitted by digital devices that further contributes to eye fatigue. Lens manufacturers now offer coatings designed to eliminate this blue light spectrum from the wearer’s vision. So, if an outdated pair of glasses is inhibiting your comfort and productivity, consider upgrading your lenses.

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  • The Importance of Regular Eye Exams

    NAPA — Your quality of vision affects your quality of life. Unfortunately, the demands of modern technology have us constantly reading small text on computer and smartphone screens, which puts great strain on our eyes. Adding to the problem, fewer school districts and municipal health offices offer vision evolutions. The best way to monitor your ocular health is to make regular, preventative visits to your eye doctor.

    These visits are especially important for children and young people with a family history of vision problems. Likewise, many individuals start to experience eye strain in middle age as their professional demands require more time at the computer. As soon as you experience eye strain symptoms like blurry vision or excessive squinting, you should make an appointment with an eye doctor. By visiting your eye care professional regularly, you can address these problems before your symptoms start impacting your daily life.

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Expert video tip
  • Video: Lens Technology for the Digital Age

    Complete Video Transcription:

    FREMONT — Host, Sarah Rutan: To alleviate eye fatigue caused by increased use of digital devices, eyewear makers have changed the design of modern lenses. To learn more, we’re with Dr. Edward Loui of Site for Sore Eyes – Fremont, speaking on behalf of Diamond Certified Expert Contributor Nick Saab.

    Dr. Edward Loui: We’re living in a world where we are increasingly using digital devices and looking at our tablets and phones and computers. And that puts an extra strain on our vision and our visual system, which causes eye strain and eye fatigue. And the old conventional lenses that we’ve had, the manufacturing of these lenses inherently causes what are called aberration or higher-order aberration in the lenses, which creates some distortion, and especially out in the periphery, and some glare, which would actually cause more eye strain.

    Now, modern lenses these days, which are mostly called high-definition lenses are made in the lab in more precise form, and they can manufacture these lenses more precisely to eliminate most of these aberrations. And as a result, the vision will be clearer, sharper image, less aberration, less glare, better peripheral vision, better — higher contrast sensitivity, which is important to see things clearly.

    So, the other thing that we’re finding out is that there’s a spectrum of light called blue light that we found that causes eye strain and eye fatigue. And blue light is emitted by your digital devices. And there are coatings nowadays that are designed to eliminate the blue light spectrum. And as a result, again, you would have clear vision, less glare and less eye strain when you’re using your digital-computer devices.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Site for Sore Eyes – Daly City & San Bruno WEBSITE AND EXTERNAL FEED
  • Site for Sore Eyes – Daly City & San Bruno SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Site for Sore Eyes – Daly City & San Bruno
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 770 VERIFIED CUSTOMERS i
Site for Sore Eyes – Daly City & San Bruno : Average 8.5 out of 10 based on 770 unique customer surveys of customer satisfaction.

Ishanee K.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

1 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was fast. I had gone to Lens Crafters for years, and they couldn't give me the appointment I wanted, and their routine care took about 3 hours, which I thought was normal. Then I ran around to Site for Sore Eyes, and they fit me in within the next day to see the doctor, and I was in and out in about an hour and half.

It was great and now I only want to go to them.

Charel L.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

2 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great selection.

They did their best to accommodate me. They ordered the ones I wanted and let me try them on before I made a purchase.

Jasvinderjit B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

3 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

I got great customer service. All my questions were answered and I was very happy with the service.

The people out front really helped me out since it was my first time getting glasses.

Kevin B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

4 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

To go for it

She was very nice and helpful.

Alexandra B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

5 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go get your glasses there.

The guy was super helpful.

Cristina B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

6 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

We are always happy and get good quality service.

They were very helpful and friendly.

Rita B.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

7 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

A lot of choices and good, knowledgeable employees

The lady that helped us was really good with my daughter. She helped her feel confident in picking out her glasses.

Flor C.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

8 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked their customer service, and the doctor was great.

She was really good at explaining things, and the whole process felt easy, not complicated. She answered all of my questions. I just loved her.

Teresa D.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

9 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their excellent customer service through their work, they listen to you and don't look at you like you are just another patient. The doctor provided exceptional customer service, follow through, and even gave me a recommendation that corrected my issue after I had been to 3 places prior that just brushed me off.

Customer service, the doctor was very genuine and gave me a referral. She also sent an email, which she didn't have to do, and then, she even followed up with me.

Abraham J.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

10 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the glasses and customer service.

Customer service, I really liked the guy who helped me. I can't think of his name right now.

Matthew L.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

11 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a pretty decent place if you need contacts or glasses.

The Optometrist was very friendly and nice.

Sean M.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

12 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very good designer selection of frames, and they work well with insurance compaies.

I personally worked with Sias, and he gave us a great deal.

Lea M.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

13 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good knowledge and advice on products and in general

They show they care about their customers, our satisfaction and needs.

Jose R.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

14 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like all the options that they have. I am a bigger person and went to a lot of stores, but I couldn't find glasses that fit me except at Site for Sore Eyes. They have a good variety to choose from.

The service, everyone was very nice.

Fion S.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

15 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very friendly place that I could go to

The customer service and how well they did on my glasses and contacts

Yvonne T.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

16 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

If people are looking for glasses or eye appointments I always recommend them. The doctor is good and an independent owner. The service was really good and fast. I got my glasses in 3 days.

The doctor is good and very detailed.

Marc V.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

17 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service was satisfactory.

The staff was accommodating.

Sandra V.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

18 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great customer service and great products

The doctor was really good.

Cherry A.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

19 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good product, and their people were very helpful. Whenever you ask things, they will answer you.

It's clean.

Alexander C.

VERIFIED Site for Sore Eyes – Daly City & San Bruno CUSTOMER

20 of 770

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were cooperative and helpful.

The product they offered worked well for me, and they were able to work things out that I needed.

Read All 770 Survey Responses at Ratings View