Diamond Certified Company Report

Silicon Valley Auto Body & Tow

Diamond Certified Company Report

Silicon Valley Auto Body & Tow

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 212 VERIFIED CUSTOMERS i

Shilpa B.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

1 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that It's the best place to go to. It's about the car and service. It's an amazing place. I stumbled upon them and they never disappointed. I have been going there the last 7 years. I always go there and I get what I need. They offer great customer service.

My car always comes back nice and clean. They do what they are supposed to do, even when I get a service check, they clean my car.

Jenna M.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

2 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience has been very honest and they make recommendations and repairs that need to be repaired. They make sure they check in before they do any work.

They treat you like you're part of their family. It makes you want to go there.

Flor S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

3 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, and they know what they're doing.

They go straight to the point. They didn't try to sell me anything I didn't need.

Read All 212 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pete Hurwicz, Owner

Silicon Valley Auto Body & Tow restores vehicles of all makes and models to their pre-collision conditions. Established in 1984, the Sunnyvale shop uses state-of-the-art technology—the computerized measuring systems Car-O-Liner and Car-O-Tronic, and the laser measuring system Velocity—to accurately align vehicles.

Owner Pete Hurwicz’s auto industry career spans almost four decades, including stints as president on both the local and state board of the California Autobody Association. Mr. Hurwicz prides himself on heading a team of professionals that provides quality repairs at a fair, honest price.

Silicon Valley Auto Body & Tow also specializes in paint matching. It uses the highly regarded Sikkens paint system and constantly upgrades its technology and equipment to ensure each vehicle’s finish matches. Also, the environmentally-friendly shop is approved by all major insurance companies.

To add to its list of convenient services, Silicon Valley Auto Body & Tow provides 24-hour towing services for automobiles, motorcycles, boats and trailers. Mr. Hurwicz says his towers are courteous, professional drivers with clean DMV records. They can help with lockouts, tire changes, battery service and other emergencies.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Silicon Valley Auto Body & Tow

COMPANY CONTACT
Locations

Santa Clara County
Southern Alameda County

Get Directions
SERVICES PERFORMED

All Vehicle Makes & Models
Complete Collision & Paint Repair
Long Distance Towing Within California
RV's & Light Duty Trucks
Expert Three-Dimensional Body Measuring

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Silicon Valley Auto Body & Tow

Company Profile

Silicon Valley Auto Body & Tow restores vehicles of all makes and models to their pre-collision conditions. Established in 1984, the Sunnyvale shop uses state-of-the-art technology—the computerized measuring systems Car-O-Liner and Car-O-Tronic, and the laser measuring system Velocity—to accurately align vehicles.

Owner Pete Hurwicz’s auto industry career spans almost four decades, including stints as president on both the local and state board of the California Autobody Association. Mr. Hurwicz prides himself on heading a team of professionals that provides quality repairs at a fair, honest price.

Silicon Valley Auto Body & Tow also specializes in paint matching. It uses the highly regarded Sikkens paint system and constantly upgrades its technology and equipment to ensure each vehicle’s finish matches. Also, the environmentally-friendly shop is approved by all major insurance companies.

To add to its list of convenient services, Silicon Valley Auto Body & Tow provides 24-hour towing services for automobiles, motorcycles, boats and trailers. Mr. Hurwicz says his towers are courteous, professional drivers with clean DMV records. They can help with lockouts, tire changes, battery service and other emergencies.

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Company Philosophy

"We do business by being honest and straightforward, and we always deliver what we promise. Much of our success has to do with the way we communicate with our customers. We set realistic expectations for their repairs and follow through, so they know they're getting state-of-the-art repairs at competitive prices from people who know and care about what they're doing."

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Comparative Summary

Silicon Valley Auto Body & Tow is a Sunnyvale-based body repair shop that combines advanced technology with an honest, straightforward approach to customer service. Every vehicle that comes through its doors is repaired to factory specifications with state-of-the-art collision repair systems. The company’s technicians–all of whom have at least 10 years in the industry–use only the finest equipment, parts and materials, says owner Pete Hurwicz.

Paint is a vital component of a body repair job, so Silicon Valley Auto Body & Tow uses Sikkens, a European paint line that yields a more precise color match than other leading brands, according to Mr. Hurwicz. He’s been using Sikkens for more than 20 years and remains convinced of its superior performance. After being painted and applied with a clear coat, vehicles go through a baking process that adds durability and a long-lasting high gloss. The paint is then inspected and buffed to meet the company’s high standards.

Silicon Valley Auto Body & Tow uses Easy Liner frame systems capable of multiple pulls, making it possible to return vehicles to their original factory specifications. It also offers 24-hour towing services for automobiles, motorcycles, boats, and trailers. Other benefits include a key drop for early morning and late evening drop-off, free pick-up and delivery, free estimates, and a written lifetime warranty on all repairs.

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Industry Info

A direct repair hop can help make your vehicle repair a seamless event. If you’ve been in an accident or need car repair, a direct repair shop will work directly with your insurance company as a “preferred shop,” says Pete Hurwicz, owner of Silicon Valley Auto Body & Tow in Sunnyvale. Auto repair and body shops earn the preferred shop status by meeting certain requirements, which include having certified technicians, using the proper equipment and, most important, having a record of satisfied customers. When customers use a preferred shop, the repair process is streamlined. A preferred shop will write estimates, orders parts and repair vehicles without the hassle of having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs, so you can choose a preferred shop with confidence.

Another distinction: a shop that belongs to the California Autobody Association (CAA).
CAA-certification tells you the shop is a committed participant in its industry, says Mr. Hurwicz. “It’s a must,” he says. “It shows they’re not just out for themselves.”

Mr. Hurwicz also recommends shops whose technicians are certified by I-CAR, a global training program whose mission is to equip auto repair professionals with “the necessary knowledge and skills relevant to their position to achieve a complete and safe repair.”

Mr. Hurwicz warns against repair shops that promise huge savings and promise to cover the deductible required under your insurance policy. In such cases, the shop will find some other way to protect its profit—almost certainly at your expense. “They’ll probably do less work than what’s necessary,” he says.

While Mr. Hurwicz isn’t completely opposed to aftermarket parts, he believes body shops should tell customers if they’re being installed. “Never let yourself feel pressured into accepting aftermarket or junkyard parts if you don’t want them,” he says. Remember, body shops works for you, not your insurance company. “Make sure you understand what’s being put on your car. Have somebody go over the estimate with you.”

When it’s time to pick up your car, study it carefully. Test every button, switch and lock to make sure it works—even the stereo. Make sure the doors, hood and trunk open and close smoothly. If possible, examine the paint in bright sunlight to make sure the color matches. If there are problems, address them while the car is still in the shop.

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Frequently Asked Questions

Q: What’s a direct repair shop?

A: A direct repair shop works directly with insurance companies as a ‘preferred shop.’ Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment and, most important, having a record of satisfied customers. When customers use a preferred shop, the repair process is streamlined. A preferred shop actually writes estimates, orders parts and repairs vehicles without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

Q: Will the parts be ordered before I drop off my vehicle for repair?

A: Absolutely. We generally order your vehicle’s parts at the time we write the estimate, with your vehicle drop-off scheduled for a couple days later. This enables us to provide quicker turnaround time.

Q: If my vehicle’s frame is damaged, is it a total loss?

A: Probably not. A car is a total loss only when the price of repairs exceeds the insurance company’s threshold amount. Today, most cars are built using unibody (frame and body as one) construction. We can return vehicles to their original factory specifications. If it’s determined that the frame section is bent beyond repair, it can simply be replaced.

Q: Can you match paint color?

A: Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We’ve made a major investment in Sikkens, the finest paint system available, and constantly upgrade its technology and equipment to ensure perfect paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Q: Can I get other service work done on my vehicle while it’s in your shop?

A: Yes. Just let your advisor know what other work you’d like done so they can make the necessary arrangements.

Q: Can I get a ride home when I drop off my car?

A: Yes, we’re happy to provide this service for our customers. We want each customer’s visit to be a positive experience and will work diligently toward that goal.

Q: How can I get a rental car?

A: We can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and call your insurance company to find out if you have rental coverage and what your specific limitations are.

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SELECTED PHOTOS FROM Silicon Valley Auto Body & Tow

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Pete Hurwicz

Expert CONTRIBUTOR PROFILE

Pete Hurwicz: From Dealership to Ownership

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — While many automotive professionals start out by working for a family-owned or independent business, Pete Hurwicz received a more formal industry education…but not before working his way up from the ground level. “While in college, I got a summer job parking cars at a local dealership,” he explains. “Over time, I gradually moved up through the ranks, learning about new aspects of the industry as I went. After 12 years working for multiple dealerships, I had been everything from a warranty clerk to an assistant service manager. Finally, I became a body shop manager, which is how I ended up in this field.”

Today, 30 years after founding Silicon Valley Auto Body & Tow, Pete credits much of his company’s success to the comprehensive instruction he received in the dealership setting. “From the hands-on work to the business and customer service side, working for various dealerships allowed me to develop a well-rounded set of skills, which ultimately gave me the confidence to step up and open my own shop.”

Originally from Boston, Pete moved to Los Angeles as a teenager before later relocating to the Bay Area, where he currently resides with his wife, Linda. Between working in Sunnyvale and living in Morgan Hill, Pete says he enjoys the best of both worlds. “I appreciate Sunnyvale for its business climate, whereas the Morgan Hill area is still somewhat rural, so you get more of a country feel. The only issue is having to commute between the two!”

Outside of work, Pete enjoys a variety of hobbies, from riding his Harley-Davidson to attending sporting events. “I’m a season ticket holder for the San Francisco Giants and the San Jose Sharks, and I recently became a 49ers season ticket holder as well, so you might say I’m somewhat of a sports fan,” he laughs. In addition to his active interests, Pete enjoys simple things like working in his yard and hanging out with his French Bulldog, Louie.

In his life and career, Pete lives by a quote passed down from his father. “My dad used to say, ‘Be big in little ways,’ which is something I apply daily in my professional life,” he says. “When it comes to long-term customer satisfaction, it’s often the little details that make the biggest difference. You don’t always have to be a hero, you just have to take care of your customers’ needs, and that’s what I always strive to do.”

When asked what his future retirement might look like, Pete says he would set sail for an extended trip. “I have a fantasy of getting on a sailboat and sailing around the world. However, given my age and lack of qualifications, that’s probably not going to happen, so instead I’d do the next best thing and go on a cruise!”

Ask Me Anything!

Q: What’s the best movie of all time?
A: The Godfather.

Q: What’s your favorite snack?
A: Chips and salsa.

Q: Did you play any sports in high school?
A: I was a wrestler.

Q: What was your first concert?
A: When I was in high school, I saw Jimi Hendrix play at The Forum in Los Angeles.

Q: How do you like your eggs?
A: Over easy.

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Expert articles
  • Auto Insurance Claims: To File or Not to File?

    SUNNYVALE — Following a car accident, vehicle owners often fear that their insurance rates will go up if they file a claim. While this may or may not be the case for your accident, there are several factors to consider when deciding whether or not to file.

    The first thing you should do is review your insurance policy. If you know that your first accident is forgiven or a previously filed claim won’t count against you after a certain number of years, you’ll be able to make a more informed decision.

    Another important factor to consider is who was found at fault for the accident. If you’re not at fault, filing a claim isn’t likely to result in a rate increase. On the other hand, if you are at fault, your insurer is already paying for someone else’s car, so you’ll need to decide if you want to file an additional claim for your own vehicle.

    In general, the key to maintaining low insurance rates is to minimize the number of claims you file, which is why the decision of whether to file a claim should be weighed in accordance with the financial ramifications for you. If the damage to your vehicle is less than your deductible, it might be a good idea to pay for the repair out of pocket, whereas if your car is “totaled,” it’ll likely be more cost-effective to file a claim.

    Other contributing factors include the severity of the accident and your longevity with your insurance company. In addition, before deciding whether to file a claim, consider discussing it with your insurance representative.

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Silicon Valley Auto Body & Tow WEBSITE AND EXTERNAL FEED
  • Silicon Valley Auto Body & Tow SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Silicon Valley Auto Body & Tow
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 212 VERIFIED CUSTOMERS i
Silicon Valley Auto Body & Tow : Average 9.3 out of 10 based on 212 unique customer surveys of customer satisfaction.

Shilpa B.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

1 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that It's the best place to go to. It's about the car and service. It's an amazing place. I stumbled upon them and they never disappointed. I have been going there the last 7 years. I always go there and I get what I need. They offer great customer service.

My car always comes back nice and clean. They do what they are supposed to do, even when I get a service check, they clean my car.

Jenna M.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

2 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience has been very honest and they make recommendations and repairs that need to be repaired. They make sure they check in before they do any work.

They treat you like you're part of their family. It makes you want to go there.

Flor S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

3 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient, and they know what they're doing.

They go straight to the point. They didn't try to sell me anything I didn't need.

Tom Z.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

4 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great quality, good price

Great quality, good price

Edward C.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

5 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're family owned and friendly.

Exactly what I said before

Leila V.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

6 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy and I would definitely recommend them.

Customer service, they had great communication with me and were awesome.

Michael M.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

7 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're trustworthy, I have taken my car several times and I'm always satisfied.

The service

James O.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

8 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were very professional, and they do good work.

How they kept their word, and did a good job overall.

Uday J.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

9 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly and do a good job.

Friendly staff

Marcy T.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

10 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Prompt quality of service, easy to work with, and they do everything they say they will do and more.

The quality, the car comes out just as if it was a brand new car.

Gregory S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

11 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Take your car there.

They fixed it and they did a good job. It was done quickly with no hassle.

Claudine F.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

12 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say, you can trust them. From step one to the end, you will be satisfied with how the car runs.

From a convenient point of view, a rental car is delivered there for you. You don't have to go to a rental office and deal with all of that.

Michelle F.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

13 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty quick and reliable.

It was on time. They didn't run late.

Andrew C.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

14 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good and professional. I've been there three times.

The environment at their shop, they are very friendly and professional. If you've been in a bad situation, they try to make you feel better. They make you feel like you are in good hands.

Bill W.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

15 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

Anytime I need anything done, they take care of it. I use them for all my body work.

Their personalized service, I know everybody's names.

Christine T.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

16 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very easy to work with, communicative, and deliver on what they promise.

They helped me get a rental vehicle to drive that was similar to my own car. The guys who work there are very friendly, and they look after me.

Deborah H.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

17 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very easy to work with.

Everything they had, it was drop of your car, get the rental, and go about your day.

Don S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

18 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the only people I know that can match the black paint on my truck. I give out their phone number all the time to people I know.

The customer service, they're awesome. They've taken good care of me every time I've been in there, they're just really good guys.

Grace S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

19 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they do a good job

They do a good job repairing the car. When they fix my car, it's just how it was previous to their work.

Helen S.

VERIFIED Silicon Valley Auto Body & Tow CUSTOMER

20 of 212

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great customer service.

They kept me up to date with their work, and made recommendations on things I wouldn't have known otherwise, and saved me money.

Read All 212 Survey Responses at Ratings View