Diamond Certified Company Report

Select Pavers, Inc.

Name: Select Pavers, Inc.
Address: US
Telephone: (408) 713-1094
Rating: 9.5

(408) 713-1094

Contact

Diamond Certified Company Report

Select Pavers, Inc.

(408) 713-1094

Contact

Diamond certified ratings dashboard

CUSTOMER SATISFACTION i

Customer LOYALTY i

Helpful Expertise i

Company Credentials i

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Phone SURVEY RESPONSES FROM 52 VERIFIED CUSTOMERS i

Phillip L.

VERIFIED Select Pavers, Inc. CUSTOMER

1 of 52

Quality 10

10 10

Loyalty Yes

CRITIQUE

I thought they gave very fair pricing and they were on time when they said they would be there.

Very personable

Paulina S.

VERIFIED Select Pavers, Inc. CUSTOMER

2 of 52

Quality 9

9 10

Loyalty Yes

CRITIQUE

They were great. We were satisfied.

The quality of the material

Walt H.

VERIFIED Select Pavers, Inc. CUSTOMER

3 of 52

Quality 10

10 10

Loyalty Yes

CRITIQUE

They perform expert work at a reasonable cost and do the job correctly.

The personal touch

Read All 52 Survey Responses at Ratings View

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Select Pavers, Inc. provides a wide range of hardscaping services for residential clients in Santa Clara, Alameda and San Mateo Counties. The family-owned and operated company uses interlocking paving stones to build everything from driveways and walkways to patios and pool decks, all of which can be customized to meet its clients’ aesthetic and practical needs.

Owner Luiz Cardoso says Select Pavers’ customer-oriented approach to the paving stone process has been an important aspect of its success. “We don’t just try to collect commissions or add unnecessary line items—we take the time to listen to our clients and give them what they want. We always keep in mind that we’re taking care of people and their homes, so we approach each project with honesty and deliver on our promises.”

Select Pavers keeps its clients involved throughout every phase of their hardscape projects, which Mr. Cardoso says is crucial for developing trust. “Since we’re onsite interacting with our clients from beginning to end, we can learn exactly what they’re looking for and help steer their projects in the right direction. We have the education and equipment to get the job done properly.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Select Pavers, Inc.

COMPANY CONTACT

Select Pavers, Inc.

(408) 713-1094

EMAIL
Map Hours Website

Service AREA

Santa Clara County
Alameda County
San Mateo County

SERVICES PERFORMED

Interlocking Paver Installation
Driveways, Walkways & Patios

BRANDS Supported

CalStone
Basalite
Belgard

CAPABILITIES TABLE

Company Name:	Select Pavers, Inc.
Website:	www.selectpavers.com
Phone Number:	(408) 713-1094
DCID Number:	DCID5102948938
Hours:	Mon – Fri: 8am – 5pm
Areas Served:	Serving Santa Clara, San Mateo and Alameda County including Mountain View, Palo Alto, Redwood City, San Mateo, Belmont, Burlingame, South San Francisco, Fremont and Union City
Managers:	Luiz Cardoso, Owner
Years in industry:	7 (Manager)
# of Employees:	10
Certifications:	Calstone Certified, Belgard Certified
License:	995727
Insurance:	Liability Insurance, Workers’ Compensation
Founded:	2013
Areas of Expertise:	Interlocking Paver Installation; Driveways, Walkways & Patios
Key Brands:	Calstone, Basalite, Belgard
Customer Type:	Residential
Warranties & Guarantees:	10-Year Warranty on Workmanship, Manufacturers’ Warranties on Products
CC Accepted:

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Select Pavers, Inc.

A recent driveway installation by Select Pavers

Company Profile

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Company Philosophy

“Whenever we begin a relationship with a client, we have one vision: do a fantastic job and make sure they have a great experience. By engaging them in the process and embracing their ideas, we can deliver high-quality results that leave them completely satisfied.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for paving stone contractors that have earned the prestigious Diamond Certified award. For Select Pavers, Inc., the best way to keep clients happy is to prioritize performance on every job, regardless of the extent of the work. “We perform at a high level and provide our clients with great experiences from start to finish,” says owner Luiz Cardoso. “We do this by communicating clearly, keeping jobs on schedule and delivering on our promises.”

Select Pavers has been providing hardscaping services for residential clients in Santa Clara, Alameda and San Mateo Counties since 2013. The family-owned and operated company uses interlocking paving stones to build everything from driveways and walkways to pool decks and patios, all of which can be fully customized.

Unlike paving stone contractors that lack certain industry expertise and rely on the help of subcontractors as a result, Select Pavers has the capabilities to handle every step of the hardscaping process in-house. “We don’t just sell a job and subcontract it to another company—we take care of everything ourselves,” affirms Mr. Cardoso. “We have the technicians, equipment and skills to complete every phase of the job.”

Another distinguishing attribute of Select Pavers is its company-wide emphasis on communication. “We take the time to listen to our clients and get a clear idea of what they’re looking for,” explains Mr. Cardoso. “We also educate them about their options and the overall hardscaping process, which sets us apart from most paving stone contractors.”

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Industry Info

When having a new paver driveway installed, be sure to discuss any special circumstances with your contractor.

Any paver driveway should be built to industry standards, but some cases warrant additional measures. For example, Luiz Cardoso, owner of Select Pavers, Inc. in Hayward, says a drainage system may be needed for a driveway that isn’t level. “If your driveway slopes toward the garage, you’ll need to account for drainage; otherwise, you may end up with a garage that’s underwater.”

Another special circumstance is when an oversized vehicle is parked on the driveway. “If you have an RV that you plan to keep parked on the driveway, it can impact the scope of work,” says Mr. Cardoso. “All driveways are designed to provide support for parked vehicles, but if your contractor knows there’s going to be an RV parked there, they can excavate a bit deeper to give that foundation some additional strength. Basically, they would make it a commercial-grade driveway to protect against future settling.”

At the end of the day, Mr. Cardoso says clear communication with your contractor is vital to ensure a satisfactory final product. “Your contractor should ask you about any special circumstances and, if additional measures are needed, explain why. By educating you every step of the way, a quality contractor will be able to give you more confidence in your investment and more satisfaction with the final product.”

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Frequently Asked Questions

Q: How soon can you start my project?
A: We can usually start two or three weeks after your initial call. We’ll give you a range of available dates and you can pick what works best for your schedule.

Q: How long will it take to complete my project?
A: We’re able to complete most jobs within two weeks. The reason we’re able to work so quickly is because we only take on one project at a time. Some companies will have four or five jobs going at once, which causes all of them to progress more slowly. Because of our scheduling, we’re able to perform the work much more efficiently.

Q: How much will my project cost?
A: It depends on the square footage of the area to be paved and the type of pavers you want to use. We also have to factor in access to the project area, surface preparation and removal of old concrete or existing surface material. Once we determine all of those factors, we’ll be able to give you a price.

Q: When do you collect payment?
A: We don’t collect final payment until the end of the job—or, more specifically, until you’re completely satisfied with the final product.

Q: How many people will be working on my project?
A: Typically, we send three to five technicians and one project manager to every job.

Q: How long will my pavers last?
A: Our pavers are made to last a lifetime.

Q: Why should I choose paving stones over stamped concrete?
A: Even though stamped concrete is easy to install, it’s subject to frequent hairline cracking from the moment it’s installed. Paving stones are durable, flexible, and resistant to UV light and weather cycles. They’re also slip-resistant and they don’t require much maintenance.

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SELECTED PHOTOS FROM Select Pavers, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Luiz Cardoso

Expert CONTRIBUTOR PROFILE

Luiz Cardoso is owner of Select Pavers, Inc., a Diamond Certified company. He can be reached at (408) 713-1094 or by email.

Luiz Cardoso: A Select Opportunity

By James Florence, Diamond Certified Resource Reporter

HAYWARD — A career setback can be disheartening, but Luiz Cardoso isn’t the type to lose heart easily. Even after being laid off from his long-time position, he kept his head up, and as a result, he was able to spot an even bigger opportunity. “I used to be a manager for Comcast, where I supervised more than 80 employees,” he recounts. “In 2012, the company started downsizing its managers and I was let go. It was a sad day, but with the experience and training I had under my belt, I knew I wouldn’t be out of work for long.”

Unable to find another managerial job that paid as well, Luiz took a job as a paver installer. It was here that he found a new opportunity to apply his skills and experience. “Within six months of working with pavers, I felt confident that I could do a better job than the company I was working for,” he says. “It wasn’t long before I started my own paver company. Within a couple of years, things really started to take off and the business has been growing ever since. It just goes to show that when you work hard and look for the best, good things will come.”

Today, as owner of Select Pavers, Inc., Luiz says his favorite part of his job is instilling confidence in his clients. “I enjoy meeting customers and making them feel confident that we’ll deliver exactly what they’re looking for. For me, that’s the most valuable piece of the puzzle. People want to feel like they can trust their contractors, and we give them the trust they’re looking for.”

A resident of Union City (where he lives with his wife, Gabby, and their two children), Luiz spends his time outside of work on a variety of activities. “I like playing golf on occasion, but for the most part I like doing things with my family,” he details. “We do a lot of traveling, both within the U.S. and internationally. We also enjoy camping, boating and other outdoor activities.”

In his life and career, Luiz espouses the virtues of hard work and focus. “My wife and I both come from families who had no money,” he explains. “The life we live today is a luxury compared to what we had growing up and is the result of a lot of hard work and focus. I always remind my kids not to take it for granted—if they want to succeed in life, they need to stay focused and work to get to the next step. My wife and I stay focused on the business and satisfying our customers so we can get to the next job. That’s what we strive for every day.”

Ask Me Anything!

Q: What’s your favorite sports team?

A: The San Francisco 49ers.

Q: What’s your favorite snack?

A: Almond bars from Costco.

Q: If you could travel anywhere in the world, where would you go?

A: Asia. I’ve traveled a lot, but I’ve never made it over there.

Q: What’s your favorite thing to do on a rainy day?

A: Get cozy and watch TV.

Q: What’s your favorite type of food?

A: Seafood. I love sushi.

Expert articles

An Important Factor for Paver Selection

By Luiz Cardoso of
Select Pavers, Inc.

HAYWARD — When choosing pavers for a home project, it’s important to consider the scope of your options. There are a lot of characteristics to look for in a paver, including color and material type. However, an additional attribute that many homeowners overlook is texture. Some pavers have a smooth surface while others have a coarse surface, so be sure to consider this when making your choice.

While differences in paver texture may not seem very important, they can have practical consequences for the installation. For example, a paver with a smoother surface will be easier to clean than a textured one. Meanwhile, for a sloped driveway, a textured paver will provide better grip for vehicle tires. These are just a couple of examples of how a paver’s texture can impact your installation experience.
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Expert video tip

Video: Paver Texture

With Luiz Cardoso of
Select Pavers, Inc.

Complete Video Transcription:

HAYWARD — Luiz Cardoso: When coming to choose the right product for your new project, one thing to consider is the texture. Meaning, you have a smooth surface and a textured surface. The huge difference in between the two of them, the smoother one is going to be easier to clean compared to the one with the texture. If you’re into a steep hill, you’re looking for a new driveway, they need more grip for your tires; you definitely want to go with a textured surface versus a smooth surface.

Host: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.
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Select Pavers, Inc. WEBSITE AND EXTERNAL FEED

COMPANY WEBSITE

www.selectpavers.com

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