Diamond Certified Company Report

Select Pavers, Inc.

Diamond Certified Company Report

Select Pavers, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 52 VERIFIED CUSTOMERS i

Phillip L.

VERIFIED Select Pavers, Inc. CUSTOMER

1 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they gave very fair pricing and they were on time when they said they would be there.

Very personable

Paulina S.

VERIFIED Select Pavers, Inc. CUSTOMER

2 of 52

Quality 9
9 10
Loyalty Yes
CRITIQUE

They were great. We were satisfied.

The quality of the material

Walt H.

VERIFIED Select Pavers, Inc. CUSTOMER

3 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They perform expert work at a reasonable cost and do the job correctly.

The personal touch

Read All 52 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Select Pavers, Inc. provides a wide range of hardscaping services for residential clients in Santa Clara, Alameda and San Mateo Counties. The family-owned and operated company uses interlocking paving stones to build everything from driveways and walkways to patios and pool decks, all of which can be customized to meet its clients’ aesthetic and practical needs.

Owner Luiz Cardoso says Select Pavers’ customer-oriented approach to the paving stone process has been an important aspect of its success. “We don’t just try to collect commissions or add unnecessary line items—we take the time to listen to our clients and give them what they want. We always keep in mind that we’re taking care of people and their homes, so we approach each project with honesty and deliver on our promises.”

Select Pavers keeps its clients involved throughout every phase of their hardscape projects, which Mr. Cardoso says is crucial for developing trust. “Since we’re onsite interacting with our clients from beginning to end, we can learn exactly what they’re looking for and help steer their projects in the right direction. We have the education and equipment to get the job done properly.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Select Pavers, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Alameda County
San Mateo County

SERVICES PERFORMED

Interlocking Paver Installation
Driveways, Walkways & Patios

BRANDS Supported
  • CalStone

  • Basalite

  • Belgard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Select Pavers, Inc.

A recent driveway installation by Select Pavers

Company Profile

Select Pavers, Inc. provides a wide range of hardscaping services for residential clients in Santa Clara, Alameda and San Mateo Counties. The family-owned and operated company uses interlocking paving stones to build everything from driveways and walkways to patios and pool decks, all of which can be customized to meet its clients’ aesthetic and practical needs.

Owner Luiz Cardoso says Select Pavers’ customer-oriented approach to the paving stone process has been an important aspect of its success. “We don’t just try to collect commissions or add unnecessary line items—we take the time to listen to our clients and give them what they want. We always keep in mind that we’re taking care of people and their homes, so we approach each project with honesty and deliver on our promises.”

Select Pavers keeps its clients involved throughout every phase of their hardscape projects, which Mr. Cardoso says is crucial for developing trust. “Since we’re onsite interacting with our clients from beginning to end, we can learn exactly what they’re looking for and help steer their projects in the right direction. We have the education and equipment to get the job done properly.”

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Company Philosophy

“Whenever we begin a relationship with a client, we have one vision: do a fantastic job and make sure they have a great experience. By engaging them in the process and embracing their ideas, we can deliver high-quality results that leave them completely satisfied.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for paving stone contractors that have earned the prestigious Diamond Certified award. For Select Pavers, Inc., the best way to keep clients happy is to prioritize performance on every job, regardless of the extent of the work. “We perform at a high level and provide our clients with great experiences from start to finish,” says owner Luiz Cardoso. “We do this by communicating clearly, keeping jobs on schedule and delivering on our promises.”

Select Pavers has been providing hardscaping services for residential clients in Santa Clara, Alameda and San Mateo Counties since 2013. The family-owned and operated company uses interlocking paving stones to build everything from driveways and walkways to pool decks and patios, all of which can be fully customized.

Unlike paving stone contractors that lack certain industry expertise and rely on the help of subcontractors as a result, Select Pavers has the capabilities to handle every step of the hardscaping process in-house. “We don’t just sell a job and subcontract it to another company—we take care of everything ourselves,” affirms Mr. Cardoso. “We have the technicians, equipment and skills to complete every phase of the job.”

Another distinguishing attribute of Select Pavers is its company-wide emphasis on communication. “We take the time to listen to our clients and get a clear idea of what they’re looking for,” explains Mr. Cardoso. “We also educate them about their options and the overall hardscaping process, which sets us apart from most paving stone contractors.”

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Industry Info

When having a new paver driveway installed, be sure to discuss any special circumstances with your contractor.

Any paver driveway should be built to industry standards, but some cases warrant additional measures. For example, Luiz Cardoso, owner of Select Pavers, Inc. in Hayward, says a drainage system may be needed for a driveway that isn’t level. “If your driveway slopes toward the garage, you’ll need to account for drainage; otherwise, you may end up with a garage that’s underwater.”

Another special circumstance is when an oversized vehicle is parked on the driveway. “If you have an RV that you plan to keep parked on the driveway, it can impact the scope of work,” says Mr. Cardoso. “All driveways are designed to provide support for parked vehicles, but if your contractor knows there’s going to be an RV parked there, they can excavate a bit deeper to give that foundation some additional strength. Basically, they would make it a commercial-grade driveway to protect against future settling.”

At the end of the day, Mr. Cardoso says clear communication with your contractor is vital to ensure a satisfactory final product. “Your contractor should ask you about any special circumstances and, if additional measures are needed, explain why. By educating you every step of the way, a quality contractor will be able to give you more confidence in your investment and more satisfaction with the final product.”

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Frequently Asked Questions

Q: How soon can you start my project?
A: We can usually start two or three weeks after your initial call. We’ll give you a range of available dates and you can pick what works best for your schedule.

Q: How long will it take to complete my project?
A: We’re able to complete most jobs within two weeks. The reason we’re able to work so quickly is because we only take on one project at a time. Some companies will have four or five jobs going at once, which causes all of them to progress more slowly. Because of our scheduling, we’re able to perform the work much more efficiently.

Q: How much will my project cost?
A: It depends on the square footage of the area to be paved and the type of pavers you want to use. We also have to factor in access to the project area, surface preparation and removal of old concrete or existing surface material. Once we determine all of those factors, we’ll be able to give you a price.

Q: When do you collect payment?
A: We don’t collect final payment until the end of the job—or, more specifically, until you’re completely satisfied with the final product.

Q: How many people will be working on my project?
A: Typically, we send three to five technicians and one project manager to every job.

Q: How long will my pavers last?
A: Our pavers are made to last a lifetime.

Q: Why should I choose paving stones over stamped concrete?
A: Even though stamped concrete is easy to install, it’s subject to frequent hairline cracking from the moment it’s installed. Paving stones are durable, flexible, and resistant to UV light and weather cycles. They’re also slip-resistant and they don’t require much maintenance.

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SELECTED PHOTOS FROM Select Pavers, Inc.

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COMPANY WEBSITE
www.selectpavers.com
Diamond Certified RATINGS ON Select Pavers, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 52 VERIFIED CUSTOMERS i
Select Pavers, Inc. : Average 9.5 out of 10 based on 52 unique customer surveys of customer satisfaction.

Phillip L.

VERIFIED Select Pavers, Inc. CUSTOMER

1 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they gave very fair pricing and they were on time when they said they would be there.

Very personable

Dan H.

VERIFIED Select Pavers, Inc. CUSTOMER

2 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say to check my Yelp review.

Very knowledgeable, great ideas, and very personable

Joe C.

VERIFIED Select Pavers, Inc. CUSTOMER

3 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a good job.

The work

Michael M.

VERIFIED Select Pavers, Inc. CUSTOMER

4 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do great work.

The way they went about the project

Cindy L.

VERIFIED Select Pavers, Inc. CUSTOMER

5 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They were able to come in and get a pretty accurate estimate to us, so moving forward was pretty easy. They have a good process.

The communication, if I called, someone was always there to speak with.

John G.

VERIFIED Select Pavers, Inc. CUSTOMER

6 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really take the time to listen to the customer and the project needs. They clean up every day and they do solid work.

They sat down and listened to what the project needs are and did a mock-drawing. Their loyalty to their customers is awesome.

Oliver M.

VERIFIED Select Pavers, Inc. CUSTOMER

7 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good quality work

They tried to give me options to fit my budget and the details to stay within the budget.

Olga E.

VERIFIED Select Pavers, Inc. CUSTOMER

8 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were available and when we called, someone was there to answer. If we had questions, they would give a good explanation. The choices we had were great and the work was done quickly with very high quality.

They were very proactive throughout the whole job.

Kevin L.

VERIFIED Select Pavers, Inc. CUSTOMER

9 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them.

They are very competent. They didn't insist on a lot of meetings like other companies. They told me what was needed and what the cost would be, so I could make a decision.

Fred S.

VERIFIED Select Pavers, Inc. CUSTOMER

10 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, informative, and they did what they said they would do.

The professionalism

Eric W.

VERIFIED Select Pavers, Inc. CUSTOMER

11 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

A little more expensive, but they did everything great.

Really great customer service, answered the phones, and I think it was Luiz that came out at the end and told me if anythling breaks, it is covered under the warranty.

Linda H.

VERIFIED Select Pavers, Inc. CUSTOMER

12 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the way they were willing to work with me. It was a smaller area and that was helpful.

Easy to work with and accommodating

Liam M.

VERIFIED Select Pavers, Inc. CUSTOMER

13 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them.

They stand by their quality. There were some things that needed to be fixed and they were there the next day.

Elijah H.

VERIFIED Select Pavers, Inc. CUSTOMER

14 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great.

The job was great.

Cheryl O.

VERIFIED Select Pavers, Inc. CUSTOMER

15 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have given his cards out. In today's world, the type of service he provides is hard to find. He goes above and beyond.

Clean and fast, he did our driveway and porch. He was never too busy to take my calls and answer any questions that I had.He guarantees his work. My husbands car leaked oil, and he even came out and replaced the pavers. He is a man of his word and the work is superb.

Cindy G.

VERIFIED Select Pavers, Inc. CUSTOMER

16 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job and they are thoughtful in their work.

Assistance in combining materials that we wanted to use in our yard

David G.

VERIFIED Select Pavers, Inc. CUSTOMER

17 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

On time, professional, and they did quality work.

Easy to work with, the billing was proper, and they showed up when they said they would. They worked well with my designer.

Frank E.

VERIFIED Select Pavers, Inc. CUSTOMER

18 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out with all of the necessary equipment, tools, and experience to do the job.

They had all of the necessary tools and equipment, and on top of it, we really liked the people.

Arindam A.

VERIFIED Select Pavers, Inc. CUSTOMER

19 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They work closely with the customer and their needs.

The whole experience, and they cleaned up.

Bill S.

VERIFIED Select Pavers, Inc. CUSTOMER

20 of 52

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, on time, and worked hard. It was fantastic.

How they designed around my pond

Read All 52 Survey Responses at Ratings View