Diamond Certified Company Report

Schrader & Son

Diamond Certified Company Report

Schrader & Son

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i

Donna K.

VERIFIED Schrader & Son CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already recommended them to a business associate. I think highly of them. I have been using them forever. They are very responsive and very good. I have no complaints. You get good quality service.

They are always ready to help you, and they are very honest about what you need and don't need.

A. I.

VERIFIED Schrader & Son CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jerry has been with us for quite a few years. He takes care of all of our computers. If we ever have a problem, we call him and he takes care of us every time.

Jerry has been prompt and we don't have long waiting periods. When we're down, they take care of us pretty quickly with good response times.

B. S. R. I.

VERIFIED Schrader & Son CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have a problem with your computer, you should call them.

They showed up when they said they were going to and they fixed the problem. They're a good company.

Read All 225 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Owner Donald Schrader founded Schrader & Son in 1997.

Schrader & Son provides a wide range of computer troubleshooting services for residential clients in Contra Costa, Solano and Napa Counties, as well as commercial clients throughout the Greater Bay Area. The company offers general repairs, hardware and software setup, networking solutions, data protection and recovery, and more. It can handle jobs of all sizes, from personal computers for home use to fully networked and integrated office systems.

Owner Donald Schrader established Schrader & Son in 1997. An industry veteran of more than 25 years, Mr. Schrader says his company is a one-stop technical resource for computer users who aren’t familiar with the intricacies of equipment and application malfunctions. “We’re responsive and prompt, and we accommodate our customers’ schedules to have their computers up and running as quickly as possible.”

For the convenience of its customers, Schrader & Son offers in-home service seven days a week and onsite business service five days a week. The company’s website also features helpful tips and links to free spyware and adware removal programs.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Schrader & Son

COMPANY CONTACT
Service AREA

Solano County
Contra Costa County
Napa County

SERVICES PERFORMED

Commercial & Residential
Hardware Repairs & Replacements
Spyware & Virus Removal
Networking
Service Exchange Servers

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Schrader & Son

Company Profile

Schrader & Son provides a wide range of computer troubleshooting services for residential clients in Contra Costa, Solano and Napa Counties, as well as commercial clients throughout the Greater Bay Area. The company offers general repairs, hardware and software setup, networking solutions, data protection and recovery, and more. It can handle jobs of all sizes, from personal computers for home use to fully networked and integrated office systems.

Owner Donald Schrader established Schrader & Son in 1997. An industry veteran of more than 25 years, Mr. Schrader says his company is a one-stop technical resource for computer users who aren’t familiar with the intricacies of equipment and application malfunctions. “We’re responsive and prompt, and we accommodate our customers’ schedules to have their computers up and running as quickly as possible.”

For the convenience of its customers, Schrader & Son offers in-home service seven days a week and onsite business service five days a week. The company’s website also features helpful tips and links to free spyware and adware removal programs.

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Company Philosophy

"Our primary goal is to protect our customers' data. New software and electronic components can be installed, but data is irreplaceable. Whether it's of sentimental value or critical to a customer's business, we consider it the most important part of any system. We go out of our way to ensure our clients' equipment works efficiently and their work is thoroughly protected."

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Comparative Summary

Schrader & Son serves individuals and businesses in Contra Costa and Solano Counties by providing hands-on computer consultations and assistance that ranges from purchase recommendations to setup and systems updates. Owner Don Schrader says the company prides itself on its prompt response time, personal contact and honest recommendations. “I don’t sell parts and services to people if they don’t need them. Our customers keep coming back because I treat them with respect and give them straight answers. If their problems cost more than their computers are worth, I’ll explain the options and they can decide what to do.”

Schrader & Son starts each job with an assessment, either by telephone or in-person, and follows up with a recommendation and cost estimate based on experience. For commercial clients, a written estimate is usually provided for substantial hardware and software installation and replacement projects.

For residential and commercial clients, Schrader & Son carries most common parts (such as hard drives and memory enhancements) required for worksite and home repairs. In some specialized cases, specific parts or software must be ordered. Most parts can be located and purchased within one day, save for a few proprietary items for unique systems.

Schrader & Son also offers network wiring and installation, wireless setup and hardware sharing, Windows setup and configuration, network topography, new system consultation, and data transfers from old to new systems.

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Industry Info
Exercise caution when having your computer repaired.
Computer problems can be frustrating—when a software or hardware problem can’t be resolved through “help” or FAQ websites, a professional service technician is often required. For consumers and small business owners without an information technology department at hand, resolving computer system problems involves finding a trusted source.

Not unlike finding a good automobile repair shop or carpenter, getting the best service often comes down to cost and experience. “Sometimes, major retail or repair shops will quote $600 to fix a computer,” notes Don Schrader, owner of computer service and repair company Schrader & Son. “In many cases, these problems can be fixed in one hour.” It’s important to find a trusted source that has the knowledge and experience to solve small problems that don’t require starting from scratch or purchasing a new computer.

While wiping a hard drive clean and reinstalling software and data can work for serious problems, it should only be used as a last resort. It can be expensive and time-consuming—rarely the best scenario for a small business owner or consumer.

Communication is often the best tool for finding a helpful computer service and repair professional. It can help you locate an experienced technician and understand how they approach problem-solving. “Repair companies that listen to what their clients are saying can often solve particular problems without resorting to drastic measures or system replacement,” says Mr. Schrader. “There are few computer problems that can’t be fixed. It’s usually a matter of how much people want to spend. A professional technician should present the facts and options so you can make an informed decision.”

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Frequently Asked Questions
Q: How much do you charge?
A: “Our hourly rates are published on our website, and our services require a one-hour minimum charge.”
 
Q: Can you come to my house?
A: “Yes, we frequently work directly on systems at clients’ homes or offices.”
 
Q: How long will it take to resolve my computer problem?
A: “In many cases, a job can be completed in one hour or less. Completion time varies for other complicated system changes or problems.”
 
Q: Do you offer any guarantees?
A: “Typically, there are few guarantees in this field beyond a manufacturer’s warranty on hardware. I can’t control viruses and other unforeseen problems that may occur based on usage. Most hard drives last three to five years, and I can recommend data backup equipment and processes.”
 
Q: Can you help retrieve lost data due to a hard drive failure?
A: “Sometimes I can do it—it’s usually 98 percent retrievable. If I can’t, I’ll try other data recovery services. It’s very expensive and can often cost two to three times the price of a new computer to recover data, depending on a number of factors.”
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SELECTED PHOTOS FROM Schrader & Son

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Don Schrader

Expert CONTRIBUTOR PROFILE
  • Don Schrader is a 24-year veteran of the computer service industry and owner of Schrader & Son, a Diamond Certified company since 2008. He can be reached at (925) 385-8905 or by email.

Don Schrader: Digital Destiny

By James Florence, Diamond Certified Resource Reporter

CONCORD — Don Schrader first started using computers to do bookkeeping for his family’s steel contracting business. At the time, he had no idea it would eventually lead to an entirely different professional venture. “When I took over the family business in 1984, we were still doing bookkeeping by hand,” he remembers. “Computers were just starting to come into their own, and by mid-’85 there was accounting software available, so I decided to go for it. I learned how to do a little programming, which enabled me to modify the software to my liking. Over the next few years, I got pretty handy with computers, as did my son, Rex, who was about 12 when it all started.”

After his family’s business closed in 1993, Don went to work for another steel contractor, but it wasn’t long before his digital destiny came to fruition. “By this time, Rex had gone off to college, where he was majoring in computer programming,” he explains. “While visiting one summer, he suggested we put an ad in the paper for computer service. We started getting calls—Rex handled things during the weekdays and I helped out during evenings and weekends. That was the beginning of Schrader & Son.” When Rex returned to college in the fall, Don decided to keep the ad running. “Things got busier and busier until I eventually left my other job to do full-time computer service.” Twenty years later, Don is still serving a customer base that spans three Bay Area counties.

A resident of Concord, Don likes to spend his free time relaxing and having fun, usually in the company of his wife, Colleen. “I enjoy golfing and traveling with my wife,” he affirms. “She recently retired, so we’ve been able to do a lot more of those things lately.” Don also enjoys spending time with his family, including Rex; his two daughters, Danielle and Bonnie; and his two granddaughters.

In regard to a professional philosophy, Don recommends being generous with your knowledge. “Some people in this business forget that it’s a service industry, which means the customer comes first,” he says. “Sometimes people will cold-call me with questions about their computers, and if I can help them over the phone, I’m happy to do so. Did I make any money? No, but I helped someone out, which has its own reward. Plus, when that person has a real problem down the road, they’re going to call me, so it’s a win-win.”

When asked what his future retirement might look like, Don says he’ll likely keep a hand in his livelihood. “The reality is I don’t have to work, but I love doing this. I have a couple of employees, so I’m not working full-time, but I’m busy enough that I don’t get bored. I still have time to travel and play golf, so I see no reason to change anything.”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: Do you consider yourself a dog person or a cat person?
A: A cat person.

Q: What’s your favorite TV show?
A: I have two: “NCIS” and “The Black List.”

Q: How do you like your eggs?
A: Scrambled.

Q: What was your first computer?
A: An Intel 8088. It was about the size of a portable sewing machine and it took 5 1/2-inch floppy disks.

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Expert articles
  • Identifying Malware Scams

    CONCORD — Malware has been around for a long time, and the computer industry has developed many good tools to combat it. However, today’s computer-based criminals are using a new technique: malware scams. In this instance, the malware itself isn’t the problem—it’s merely a decoy employed by scammers to scare people into providing access to their computers.

    One way malware scams take place is by phone. You might receive a call from someone claiming they’re with Microsoft. They’ll typically tell you they’ve detected a problem with your computer and need to get access in order to fix it. In addition to gaining access to your information, scammers will usually offer to fix your (non-existent) computer problem for a fee. They’ll run some scans and install some software to make it look like they’re doing something useful. Fortunately, this kind of scam is easy to avoid: just hang up! Microsoft would never call your home phone to tell you about a computer problem, so don’t be fooled.

    Another common malware scam is when a web page pops up on your computer that you can’t close. The page will usually give a phone number and tell you to call immediately, warning that your computer is infected and all your personal information is at risk. Naturally, this is alarming, but that’s the point; they’re trying to scare you into calling them. They don’t actually have access to your computer or personal information—they’re hoping to get that from you over the phone. Fortunately, as with the previous example, this situation is easy to get out of: simply shut off your computer and restart. When your computer reboots, the page will be gone and you can go back to what you were doing.

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Expert video tip
  • Video: Identifying Malware Scams

    Complete Video Transcription:

    CONCORD — Host, Sarah Rutan: Malware is a genuine concern for any computer owner, but sometimes what appears to be a threat may simply be a cunning hoax. Today we’re in Concord with Diamond Certified Expert Contributor Don Schrader of Schrader & Son to learn more.

    Diamond Certified Expert Contributor, Don Schrader: So, my tip today is — we’re going talk a little bit about malware and about those really annoying phone calls that you get from somebody that kind of claims that they’re Microsoft or they’re with Microsoft. And those are all a scam. If you get one of those, just hang up, please, because what they want is to access your computer, which you have to give them permission to. And then, they’ve got full access to your computer, and they’re going to look around. They’re going to see what’s on there. They’re going to figure out how much money they can collect from you for fixing your computer that’s not broken.

    And the flipside of that coin is the web pages that come up, and you can’t close them down, that say all kinds of crazy things like, “We have access to bank accounts. We have access to all your information.” And it just goes on and on, and it’s scary as the dickens. And that’s the whole point. They’re trying to scare you, and they always have a phone number that sometimes flashes. “Please call this number right away, immediately. Your computer’s infected. All your personal information’s at risk.” This is all a scam.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Schrader & Son WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.schraderandson.com
Diamond Certified RATINGS ON Schrader & Son
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 225 VERIFIED CUSTOMERS i
Schrader & Son : Average 9.3 out of 10 based on 225 unique customer surveys of customer satisfaction.

Donna K.

VERIFIED Schrader & Son CUSTOMER

1 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've already recommended them to a business associate. I think highly of them. I have been using them forever. They are very responsive and very good. I have no complaints. You get good quality service.

They are always ready to help you, and they are very honest about what you need and don't need.

A. I.

VERIFIED Schrader & Son CUSTOMER

2 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Jerry has been with us for quite a few years. He takes care of all of our computers. If we ever have a problem, we call him and he takes care of us every time.

Jerry has been prompt and we don't have long waiting periods. When we're down, they take care of us pretty quickly with good response times.

B. S. R. I.

VERIFIED Schrader & Son CUSTOMER

3 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have a problem with your computer, you should call them.

They showed up when they said they were going to and they fixed the problem. They're a good company.

C.S.

VERIFIED Schrader & Son CUSTOMER

4 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he was very thorough and quick, he was in and out of the office, and we haven't had any problems since.

He was thorough

D.G.E.

VERIFIED Schrader & Son CUSTOMER

5 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's the place to go.

Timeliness, and they're always available. They're everything you could want. Their integrity is really high, they're there when I need them, and they have a back-up when Tom is out of town.

D.G.P.

VERIFIED Schrader & Son CUSTOMER

6 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told other consumers and friends that they're very good at what they do, and they're reasonably priced.

I don't know how you pick just one thing. They're good at what they do, and their prices are good, so the value.

W.S.P.I.

VERIFIED Schrader & Son CUSTOMER

7 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

We always get great service. He's very prompt, knowledgeable, and things get done very quickly. We're always happy with Tom. He's our go-to guy.

Tom

Luis M.

VERIFIED Schrader & Son CUSTOMER

8 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They solved the problem, and they were quick.

The fact that they solved my problem, and they do a pretty good job

Richard R.

VERIFIED Schrader & Son CUSTOMER

9 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job properly.

They did the job I asked them to do properly.

Gilbert W.

VERIFIED Schrader & Son CUSTOMER

10 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, dependable, and very reasonable.

He was very dependable, he came out quickly, and he seemed to be very competent.

Jason M.

VERIFIED Schrader & Son CUSTOMER

11 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to contact him, and he can take care of their computer.

He seemed to come right away or within a day or so, and he explained what was going on and stuff. I don't have anything bad to say about him.

Lee G.

VERIFIED Schrader & Son CUSTOMER

12 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide me service that is fine.

They provide great services.

Lisa K.

VERIFIED Schrader & Son CUSTOMER

13 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are excellent. We have offered them a room in our house.

He always fixes the problem. He is personable and always available. He sometimes walks us through the problem over the phone. I would give him ten times ten as a score. He is excellent.

Bill S.

VERIFIED Schrader & Son CUSTOMER

14 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable and get the job done. I've been using them for twenty years.

They provide timely service.

Jack P.

VERIFIED Schrader & Son CUSTOMER

15 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

Highly recommended and quality service

Very knowledgeable

Doreen V.

VERIFIED Schrader & Son CUSTOMER

16 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came out right away, and they fixed every issue.

I liked his timeliness and how fast he showed up.

Rob S.

VERIFIED Schrader & Son CUSTOMER

17 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them if you want help to keep your computer running.

They do a wonderful job. They have worked as my IT person for over five years. He and his son are wonderful people. They are honest and qualified.

Andrew M.

VERIFIED Schrader & Son CUSTOMER

18 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always did what they were supposed to do. They are very nice people and are always accommodating. They would get there the same day if there was an emergency.

He always fixes the problem and was very quick getting out there.

Bill W.

VERIFIED Schrader & Son CUSTOMER

19 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need help, give them a call.

They came on time and spent a reasonable amount of time on the issue. They did the work that needed to be done.

Gribi A.

VERIFIED Schrader & Son CUSTOMER

20 of 225

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very quick and matter-of-fact. They get right to the point. They are good at getting things fixed quickly without a lot of nonsense.

When you call, they fix the problem. They are quick and to the point.

Read All 225 Survey Responses at Ratings View