Diamond Certified Company Report

Samscaping, Inc.

Diamond Certified Company Report

Samscaping, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i

Mike K.

VERIFIED Samscaping, Inc. CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and thorough, very good at what they do.

They had great recommendations for design ideas and plants. They did everything on time and within budget.

Curtis N.

VERIFIED Samscaping, Inc. CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

My relationship with Sam has been excellent. He is quick to try to solve any issue I might have. He called me before the frost last year, concerned about plants that might need to be covered. He is very attentive and very caring. He is a great human being, and I like Frank, his foreman, as well.

The selection of plants was excellent, and my backyard is beautiful. The execution was very professional.

Cheryl G.

VERIFIED Samscaping, Inc. CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great and very approachable. Sam was always here on the job checking on everything. They're just great.

Even after the job was done, my husband and I would go to their office and ask questions. They're so helpful even after the job is done. They're willing to answer our questions. The whole process was great from start to finish.

Read All 110 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Samscaping, Inc. is a full-service landscaping company that serves homeowners from Los Gatos to Atherton. The firm distributes work amongst several divisions to handle every phase of landscaping projects: its design division provides clients with personalized consultations and unique landscape plans; its masonry division offers complete concrete, brick, flagstone, stucco and paving stone installations; its landscape division provides full-scale irrigation, drainage, soil  preparation, planting, lighting, water features and woodworking; and its maintenance division offers continued upkeep to new and existing clients.

Owner/President Sam Whitney is a 32-year veteran of the landscaping industry who holds a degree in horticulture and a California Nurseryman certification. Since establishing Samscaping, Mr. Whitney has seen his company grow to include more than 25 full-time employees, each with their own unique set of skills. One of those is lead designer and project manager  Dawn Engel, who holds a B.S. in Art and an A.S. in Environmental Horticulture & Design. “With 16 years of experience in the landscape industry, Dawn brings a wealth of knowledge, expertise and creativity to every project,” says Mr. Whitney.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Samscaping, Inc.

COMPANY CONTACT
Service AREA

the Greater Silicon Valley Area

SERVICES PERFORMED

Residential Landscaping Services
Design & Installation

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Samscaping, Inc.

Company Profile

Samscaping, Inc. is a full-service landscaping company that serves homeowners from Los Gatos to Atherton. The firm distributes work amongst several divisions to handle every phase of landscaping projects: its design division provides clients with personalized consultations and unique landscape plans; its masonry division offers complete concrete, brick, flagstone, stucco and paving stone installations; its landscape division provides full-scale irrigation, drainage, soil  preparation, planting, lighting, water features and woodworking; and its maintenance division offers continued upkeep to new and existing clients.

Owner/President Sam Whitney is a 32-year veteran of the landscaping industry who holds a degree in horticulture and a California Nurseryman certification. Since establishing Samscaping, Mr. Whitney has seen his company grow to include more than 25 full-time employees, each with their own unique set of skills. One of those is lead designer and project manager  Dawn Engel, who holds a B.S. in Art and an A.S. in Environmental Horticulture & Design. “With 16 years of experience in the landscape industry, Dawn brings a wealth of knowledge, expertise and creativity to every project,” says Mr. Whitney.

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Company Philosophy

"The landscapes we create are living testimonials to the quality of our work, and we take great pride in their beauty and longevity. We work equally hard to keep our customer relationships flourishing. Although we have the ability to manage entire projects, we encourage our clients to communicate their ideas and become personally involved in the design process."

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Comparative Summary

Few landscaping companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 30 years of industry experience, but that’s exactly the case for Samscaping, Inc. “A lot of people choose to hire us because of our experience,” says owner Sam Whitney. “We consistently provide a very high level of craftsmanship, and the numerous awards we’ve won attest to our quality and expertise.”

Samscaping distributes its landscaping work amongst several divisions to handle every phase of its clients’ landscaping projects. The company’s design division provides personalized consultations and unique landscape plans; its masonry division offers complete concrete, flagstone, brick, stucco and paving stone installations; its landscape division provides full-scale irrigation, soil preparation, planting, drainage, lighting, woodworking and water features; and its maintenance division offers continuous upkeep to new and existing clients. “Our goal is to work on each job from beginning to end, from the initial design to the finishing touches,” adds Mr. Whitney.

Unlike less experienced landscaping companies that employ part-time workers or day laborers in an effort to reduce their operating costs, Samscaping maintains a staff of experienced, well-trained landscaping professionals who work for the company full-time. “About half of our employees have been with us for more than 15 years, and they all know exactly how I want the work to be done,” says Mr. Whitney. “The quality of our work is definitely a reflection of the experience of our individual employees.”

To further differentiate itself from its competition, Samscaping goes beyond the standard planting and maintenance services of most landscaping companies to focus on specialized services like drainage, irrigation and soil preparation. “Those three aspects are the keys to keeping gardens looking great five to 10 years after they’ve been planted,” says Mr. Whitney. “Any landscaper can buy some pretty plants and install them, but we spend our time and resources on things that will increase the beauty and longevity of our clients’ properties.”

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Industry Info

When it comes to landscaping projects, what happens under the soil is the most important factor to consider. Essentially, every landscaper performs the same work in terms of planting flowers and foliage, but it’s how they handle irrigation, drainage and soil preparation that ultimately makes the difference. For one thing, the soil in the Bay Area tends to contain large amounts of clay, which means soil preparation is crucial if you want your garden to stay healthy for many years. “With Bay Area soil, preparation means using extra organic compost, incorporating lava rock, and deeply rototilling both to fluff up the soil,” explains Sam Whitney, owner of Samscaping, Inc. in Mountain View. “If you want your garden to last a long time, you need to make sure your landscaping contractor understands the importance of soil preparation.”
If your landscaping project is relatively large and complex, make sure your contractor is properly trained and staffed to take on the task. Big jobs that incorporate masonry, electrical work, gas and plumbing require expertise and skill that many landscape contractors don’t possess. Before hiring a contractor, ask about its experience with large-scale jobs and contact its past clients to see how their landscaping projects are holding up several years down the road.
Some homeowners believe spring is the only time that landscaping can be properly done, but in the mild climate of the Bay Area, landscaping work can be performed throughout the year. “The most important thing to remember is to cover the soil with plastic during the winter,” offers Mr. Whitney. “Once the soil becomes wet and saturated, you can really damage it if you use a rototiller to install irrigation and sprinkler systems. If you keep the soil dry, you can perform landscaping work all year round.”

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Frequently Asked Questions

Q: How soon can you start working on my landscaping project?

A: It depends on the design and the contract negotiation—those are iterative processes, so we can’t say how long it will take until you’re happy with both. Once we decide on a design and the contract terms, we can usually start the job within a few weeks.

Q: How long will it take to complete my project?

A: It depends on the scope and size of the project, but once we start, we keep working every day until it’s done.

Q: Do you guarantee your work?

A: We guarantee plants, materials and workmanship for one year. The only exception is for plants—we don’t warranty things that are out of our control, like freezing weather or a pet that digs up your garden.

Q: Who supervises the work?

A: Our owner, Sam Whitney, and his field supervisor, who has been a contractor for 30 years, make the rounds on all ongoing jobs. Our employees are very experienced and don’t need someone looking over their shoulders every day, but even so, we make sure a supervisor visits each job on a daily basis to ensure everything is going according to plan.

Q: Will you match another company’s price if I find a lower bidder?

A: No. The reason we’re more expensive than other landscapers is because we’re more experienced. The quality of our work speaks for itself: We know how to do things right the first time and we don’t tolerate sloppiness.

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COMPANY WEBSITE
www.samscaping.com
Diamond Certified RATINGS ON Samscaping, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 110 VERIFIED CUSTOMERS i
Samscaping, Inc. : Average 9.2 out of 10 based on 110 unique customer surveys of customer satisfaction.

Mike K.

VERIFIED Samscaping, Inc. CUSTOMER

1 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and thorough, very good at what they do.

They had great recommendations for design ideas and plants. They did everything on time and within budget.

Curtis N.

VERIFIED Samscaping, Inc. CUSTOMER

2 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

My relationship with Sam has been excellent. He is quick to try to solve any issue I might have. He called me before the frost last year, concerned about plants that might need to be covered. He is very attentive and very caring. He is a great human being, and I like Frank, his foreman, as well.

The selection of plants was excellent, and my backyard is beautiful. The execution was very professional.

Cheryl G.

VERIFIED Samscaping, Inc. CUSTOMER

3 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great and very approachable. Sam was always here on the job checking on everything. They're just great.

Even after the job was done, my husband and I would go to their office and ask questions. They're so helpful even after the job is done. They're willing to answer our questions. The whole process was great from start to finish.

Iris C.

VERIFIED Samscaping, Inc. CUSTOMER

4 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great. We had a smaller area done so it was simple, but I love that they were still very professional as if it was a complete remodel of our property.

Everything really

Cindy C.

VERIFIED Samscaping, Inc. CUSTOMER

5 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are highly experienced at any level of service you may need.

I would say the knowledge they have for different levels of needs. They provided us options that were on a good scale.

Cathy M.

VERIFIED Samscaping, Inc. CUSTOMER

6 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were a pleasure to work with and they did a great job.

Both the work they did and the customer service they provided is excellent.

Jan D.

VERIFIED Samscaping, Inc. CUSTOMER

7 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

My husband went through most of the process with them. I did spearhead a couple days of the project in which I felt they were very good, great people, very handsome guys.

Their work ethic

Tom O.

VERIFIED Samscaping, Inc. CUSTOMER

8 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Maybe they could follow up better, but I would recommend them without a doubt to anyone who asked.

They had a good crew and knowledge base.

Pate S.

VERIFIED Samscaping, Inc. CUSTOMER

9 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very thorough, very precise, and higher-end product

Attention to detail

Liz M.

VERIFIED Samscaping, Inc. CUSTOMER

10 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is all about customer service and he will go over and beyond.

His crew, they are all talented and professional.

Owen W.

VERIFIED Samscaping, Inc. CUSTOMER

11 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are so meticulous, and the attention to detail is impressive. They're more expensive than other companies, but it's well worth getting quality when you're making a long term investment.

The attention to detail, they worked Monday through Thursday from 8 to 5, and they never missed a day. That impressed us.

Jeff M.

VERIFIED Samscaping, Inc. CUSTOMER

12 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are competent, honest, and dedicated.

I think they worked hard to stay within our budget and still give us what we wanted. They were able to make it happen.

Marcey W.

VERIFIED Samscaping, Inc. CUSTOMER

13 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very professional. They really do nice and very high quality work.

Once we got the landscaping started, it only took about two weeks. Sam was out here every day, and they cleaned up every day. They were very supportive. Sam even brought plants out so we could live with them and decide on them. I was very impressed. They did a beautiful job.

Will C.

VERIFIED Samscaping, Inc. CUSTOMER

14 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is very professional and stays within the budget.

Sam is very honest. The best quality is that he cares about his work. He went above and beyond what I contracted. He was always out here checking to make sure everything was perfect.

Carolyn F.

VERIFIED Samscaping, Inc. CUSTOMER

15 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had some work done and weren't satisfied. He came out, told me it was no problem, and took the whole thing out and re-did it. Weeds were pulled that we didn't every ask for. The yard looks immaculate. It was an amazing experience.

Janine R.

VERIFIED Samscaping, Inc. CUSTOMER

16 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very forthcoming. They were willing to really work with us and willing to help us get something that was within our budget and met our needs. They delivered everything in a timely manner. Johnna was here regularly to check on the project and to make adjustments when needed. We were really happy with the experience.

Jennifer S.

VERIFIED Samscaping, Inc. CUSTOMER

17 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

He listened to what I needed and was able to get the plants I wanted.

Peter M.

VERIFIED Samscaping, Inc. CUSTOMER

18 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked everything. They were great. First off, the founder, Sam, was top notch. He was the best. They were very good at listening and working with people. They were thorough, professional, courteous, and a pleasure to work with. They were just great.

Eric C.

VERIFIED Samscaping, Inc. CUSTOMER

19 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were willing to come out and kept working until everything was just right. They didn't just put it in. They went out of their way to perfect it and made sure we liked it.

Brad K.

VERIFIED Samscaping, Inc. CUSTOMER

20 of 110

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional.

Read All 110 Survey Responses at Ratings View