Diamond Certified Company Report

S G Auto Repair

Diamond Certified Company Report

S G Auto Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Dora H.

VERIFIED S G Auto Repair CUSTOMER

1 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

To go there

I like his attitude and he is very calming. He explains things to you.

Yolanda H.

VERIFIED S G Auto Repair CUSTOMER

2 of 100

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

Honestly, it's the way they explain what the problem is and what needs to be done to get it repaired

Carl Q.

VERIFIED S G Auto Repair CUSTOMER

3 of 100

Quality 9
9 10
Loyalty Yes
CRITIQUE

I have told a lot of people about him.

I met him 3 or 4 years ago. I took the front of my engine apart and he put it back together. He sold me a wonderful 2000 4x4 for $2800. He's a great guy.

Read All 100 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

S G Auto Repair provides a wide range of repair and maintenance services for all types of foreign and domestic vehicles (including hybrids) at its Pinole facility. The family-owned and operated company has the in-house capabilities to handle everything from diagnostics and tune-ups to comprehensive engine and transmission repairs, and it backs all of its work with a three-year/unlimited mile warranty.

Owner Sergio Garcia credits much of S G Auto Repair’s success to its honest, customer-oriented business practices. “We take the time to discuss any necessary work with our customers so they know what’s being done to their vehicles,” he says. “By listening to them and sympathizing with their problems, we’re able to earn their trust and get them back on the road as quickly as possible.”

S G Auto Repair prioritizes quality control throughout every step of the auto repair process, which Mr. Garcia says is important for ensuring positive results. “We always double check our work before moving on, and if we’re not entirely satisfied with something, we’ll let the customer know and fix it right away. They really appreciate how thorough we are—it’s one of the reasons they come back and recommend us to others.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON S G Auto Repair

Service AREA

Contra Costa County

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SERVICES PERFORMED

Auto Repair & Maintenance
Engine & Transmission Repairs
Suspensions & Brakes
Timing Belts
Electrical System Diagnostics
Tune-Ups

BRANDS Supported
  • BMW

  • Mercedes-Benz

  • Volvo

  • Audi

  • Jaguar

  • Porsche

DIAMOND CERTIFIED RESEARCHED ARTICLES ON S G Auto Repair

Company Profile

S G Auto Repair provides a wide range of repair and maintenance services for all types of foreign and domestic vehicles (including hybrids) at its Pinole facility. The family-owned and operated company has the in-house capabilities to handle everything from diagnostics and tune-ups to comprehensive engine and transmission repairs, and it backs all of its work with a three-year/unlimited mile warranty.

Owner Sergio Garcia credits much of S G Auto Repair’s success to its honest, customer-oriented business practices. “We take the time to discuss any necessary work with our customers so they know what’s being done to their vehicles,” he says. “By listening to them and sympathizing with their problems, we’re able to earn their trust and get them back on the road as quickly as possible.”

S G Auto Repair prioritizes quality control throughout every step of the auto repair process, which Mr. Garcia says is important for ensuring positive results. “We always double check our work before moving on, and if we’re not entirely satisfied with something, we’ll let the customer know and fix it right away. They really appreciate how thorough we are—it’s one of the reasons they come back and recommend us to others.”

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Company Philosophy

“We take pride in treating our customers like part of our family, and that means providing them and their vehicles with top-quality service. We utilize our experience, skills and state-of-the-art equipment to make sure each car is serviced correctly the first time.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For S G Auto Repair, the key to keeping customers happy is simple: always put their needs first. “We take the time to listen to our customers and sympathize with their problems, because we’ve been in the same position,” says owner Sergio Garcia. “We want them to trust us from the very beginning of the process, and if we do our job correctly, we get that trust back from them when we return their vehicles.”

S G Auto Repair has been repairing and maintaining all types of foreign and domestic vehicles (including hybrids) at its Pinole facility since 1997. The family-owned and operated company is qualified to handle everything from diagnostics and tune-ups to engine and transmission repairs, and it provides a three-year/unlimited warranty on all of its work.

Unlike less experienced auto repair shops that try to upsell people on unnecessary repairs, S G Auto Repair works on each customer’s behalf by taking an honest approach to their job. “If we have any doubts about whether a repair really fixed the problem, we’ll keep working until we’re satisfied,” explains Mr. Garcia. “We’re always honest, even when the customer isn’t watching. If something isn’t done correctly, they’re going to find out, and that’s not the way we do business. Honesty isn’t something we brag about—it’s something we show by how we act.”

Ultimately, Mr. Garcia says S G Auto Repair’s status as a family-run business is its most important attribute. “I built this business with my son with the intention of passing it to him when I retire, so it’s very important that our customers are happy with our work and want to keep coming back. Our family connection creates consistency in the shop—even if I’m not here, my son is here, so someone who has a stake in the company’s success is always available to take care of our customers.”

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Industry Info

When looking for a company to repair your car, consider working with a family-owned and operated shop.

There are lots of options when it comes to getting your vehicle repaired—dealerships, franchises and independent shops all compete for customers in this important industry. While it’s true that you can find good service from every type of shop, many consumers ultimately decide to choose local, family-owned companies. Here’s why:

  • Independent shops can often tailor their services to their customers’ exact needs rather than offering options from a menu designed by corporate headquarters.
  • While dealerships and franchise shops may be required to use specific parts, independent shops can generally provide a variety of replacement parts, including OEM and other high-quality options.
  • Warranties may be better at independent shops since they’re in charge of making their own policies. Dealerships and franchises often have warranties that are decided by corporate boards, while independent shops can make their own decisions.
  • An owner-operator may have a larger personal stake in their shop’s reputation than a franchise or chain manager. Since they live in the community they serve and have a personal tie to the business, their jobs are more than just a paycheck, so they may be more likely to provide top-notch customer service. Referrals and happy customers are the ways they grow and maintain their business. “At an independent repair shop, someone who has a stake in the business is always available to help customers,” adds Sergio Garcia, owner of S G Auto Repair in Pinole.
  • Some dealerships and franchises run under quotas, which can encourage them to rush through repairs or try to sell more products. Independent shops don’t have these same pressures.
  • Overhead costs for franchises and dealerships can be huge. They have to employ large teams, maintain bigger buildings, and pay licensing and franchising fees. Independent repair shops are in charge of their own staff, buildings, equipment and advertising, so they may have less financial pressure and can therefore offer lower rates and less sales pressure.
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Frequently Asked Questions

Q: What types of replacement parts do you use?

A: We use original equipment manufacturer (OEM) parts, which are made by the same manufacturers that made your vehicle’s original parts. We always recommend using OEM parts because they’re high-quality and they’ll work the same way.

Q: How much space do you have in your shop?

A: We have a large shop with six bays and plenty of parking spots.

Q: What if the repair doesn’t work?

A: If your repair isn’t done correctly, you don’t have to pay for it. We can’t charge our customers if their repairs aren’t successful, which gives them some peace of mind.

Q: Can I save money by taking my car to an independent repair shop?

A: Yes. We’re able to help many customers who have been to dealerships and get quoted a lot more for repairs. Legally, you don’t have to take a new car back to the dealer for service when you have the option to take it somewhere else. We provide quality service and use the same OEM parts that dealerships use. Also, our warranty is usually better than what dealerships offer, so our customers get a better value there as well.

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SELECTED PHOTOS FROM S G Auto Repair

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S G Auto Repair WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON S G Auto Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 100 VERIFIED CUSTOMERS i

Dora H.

VERIFIED S G Auto Repair CUSTOMER

1 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

To go there

I like his attitude and he is very calming. He explains things to you.

Deborah L.

VERIFIED S G Auto Repair CUSTOMER

2 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great, in and out. I have been using them for many years.

They give it to you straight and don't play any games.

Samia L.

VERIFIED S G Auto Repair CUSTOMER

3 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are very trustworthy, loyal and reliable.

Their honesty

Reginald W.

VERIFIED S G Auto Repair CUSTOMER

4 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would highly recommend them. The service and customer service are the best.

They are friendly and honest. Sergio will ask if he can keep your car to try to pinpoint the problem at no charge.

Steve O.

VERIFIED S G Auto Repair CUSTOMER

5 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

He is really knowledgeable and he is friendly. I don't believe that he would overcharge me. They charge a fair price and he does a good job. He has quick turnaround.

I just liked Sergio. He is a nice guy and he has a good personality. He explains things well and he is about a half mile from my house.

Derek J.

VERIFIED S G Auto Repair CUSTOMER

6 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

We have actually recommended several friends to them, including my brother, who was also happy with them. I would highly recommend them.

They are very professional, friendly, knowledgeable, and their prices are reasonable.

Ernestina D.

VERIFIED S G Auto Repair CUSTOMER

7 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

He is very honest and reliable.

He was very honest and he explained things, so I could understand in simple English. He showed me the actual problem with my car.

Dereck P.

VERIFIED S G Auto Repair CUSTOMER

8 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are great.

Their truthfulness

James B.

VERIFIED S G Auto Repair CUSTOMER

9 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

You can depend on the guy.

I sent my mother to him and he took very good care of her.

Rob B.

VERIFIED S G Auto Repair CUSTOMER

10 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

If they need something done, and done right, take it to Sergio.

They are just good all around people who are honest and fair.

Robert M.

VERIFIED S G Auto Repair CUSTOMER

11 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I recommend all of my friends to them.

Everything

Mike Y.

VERIFIED S G Auto Repair CUSTOMER

12 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

He has gone above and beyond. I take all of my vehicles to him for all of my automotive needs.

He knows what he is doing. He is fair and honest.

John P.

VERIFIED S G Auto Repair CUSTOMER

13 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would have a friend go there because not only are they fair and honest, but they do excellent work as well.

I have been with them for a very long time.

Jose Z.

VERIFIED S G Auto Repair CUSTOMER

14 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are pretty good.

The explanation about how to fix the problems with the vehicle

Nancy L.

VERIFIED S G Auto Repair CUSTOMER

15 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

They are honest and try to help people

They will do the car on time, get it back to you on time, and it's affordable.

Fernando L.

VERIFIED S G Auto Repair CUSTOMER

16 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Great personality and great work, they usually do what needs to be done.

Flexible and willingness to help

Julian L.

VERIFIED S G Auto Repair CUSTOMER

17 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I use them all of the time and I recommend them.

They do everything in a timely manner and have fair pricing. I had some issues with my wife's car, so they took a look at it, and found that it was a factory defect. That saved me a whole lot of money.

Ella W.

VERIFIED S G Auto Repair CUSTOMER

18 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that the repair I had was excellent. If anything was amiss, he would fix it.

Sergio is a really good guy and very honest.

Gary W.

VERIFIED S G Auto Repair CUSTOMER

19 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

The guy is trustworthy. He is not going to make you feel robbed or taken advantage of. He's a good guy and I have been going to him for a while now.

Trustworthy

Manuel D.

VERIFIED S G Auto Repair CUSTOMER

20 of 100

Quality 10
10
Loyalty Yes
CRITIQUE

Good customer service, and he got it done the same day.

My car window went down and wouldn't go back up. It was a Friday and my regular mechanic couldn't get me in until the following Tuesday. Sergio got me in the same day and had it done within three hours.

Read All 100 Survey Responses at Ratings View

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