Name: Roof City Inc.
Address: US
Rating: 5

Question 1

What happens if you find damaged wood or structural issues while you’re working on my roof?

Accepted Answer

If we uncover hidden damage, we’ll handle it through a change order. We do our best to identify potential issues ahead of time, but some areas aren’t visible until we open up the roof. Regardless of what we find, we’ll clearly explain your options and make sure you understand the scope before moving forward.

Question 2

Can you replace the flashings around my chimney and walls?

Accepted Answer

We’ll inspect flashings and replace them if they’re damaged or unreliable. Standard components like valleys, vents and pipe boots are typically replaced as part of a new roof. For areas like chimneys or wall flashings that are integrated into stucco or brick, we only replace them when necessary, but we always ensure they’re functioning properly.

Question 3

What if there’s a problem with my roof after the project is completed?

Accepted Answer

We’ll assess whether the issue falls under our workmanship warranty or the manufacturer’s coverage. If it’s related to our installation, we’ll take care of it at no cost within the warranty period. If it’s caused by external factors like storm damage or falling debris, we’ll explain the situation and guide you through the next steps.

Question 4

Will I receive documentation for my roof warranty?

Accepted Answer

Yes. The manufacturer typically provides a formal warranty document via mail or email. Our workmanship warranty is included in your contract, so everything will be easy to reference in the future.

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