Diamond Certified Company Report

A-Rod Auto Collision

Diamond Certified Company Report

A-Rod Auto Collision

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 79 VERIFIED CUSTOMERS i

Jason W.

VERIFIED A-Rod Auto Collision CUSTOMER

1 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great shop, great people, and they were all very professional.

The work came out perfectly.

Christie F.

VERIFIED A-Rod Auto Collision CUSTOMER

2 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered. My car was done before the scheduled day. Everyone there was lovely to deal with.

They were accommodating.

Rasesh S.

VERIFIED A-Rod Auto Collision CUSTOMER

3 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

The shop quality was very good and they were on time. They kept me up to date about the details of the process.

The quality of the work

Read All 79 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Alex Rodriguez, Owner

A-Rod Auto Collision provides a wide range of auto body repair services at its San Jose facility. The family-owned and operated company has the training and equipment to handle everything from dent removals to frame straightening, and it also offers painting and detailing services to customers who want to modify the looks of their vehicles.

Owner Alex Rodriguez says A-Rod Auto Collision’s customer-oriented approach to auto body work has been a key factor in its success. “We don’t want our customers to think of us as just another business—we want them to know they can talk to us and we’ll be there to help them. Some people who’ve been in accidents think they can’t get their cars back to normal, so when we’re able to bring them back to life, it’s a great feeling.”

A-Rod Auto Collision prioritizes quality control in every aspect of its operations—its technicians are trained to carefully inspect each phase of their work, and it provides a lifetime warranty on workmanship and materials for as long as customers own their vehicles. “Our quality of work and attention to detail definitely set us apart,” affirms Mr. Rodriguez. “We treat every car like it’s our own.”

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON A-Rod Auto Collision

Locations

Santa Clara County

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SERVICES PERFORMED

Auto Body Repairs
Dent Removal & Repair
Frame Straightening
Auto Painting & Detailing

BRANDS Supported
  • PPG Paint

  • Sikkens

DIAMOND CERTIFIED RESEARCHED ARTICLES ON A-Rod Auto Collision

An A-Rod Auto Collision technician works on a customer’s vehicle.

Company Profile

A-Rod Auto Collision provides a wide range of auto body repair services at its San Jose facility. The family-owned and operated company has the training and equipment to handle everything from dent removals to frame straightening, and it also offers painting and detailing services to customers who want to modify the looks of their vehicles.

Owner Alex Rodriguez says A-Rod Auto Collision’s customer-oriented approach to auto body work has been a key factor in its success. “We don’t want our customers to think of us as just another business—we want them to know they can talk to us and we’ll be there to help them. Some people who’ve been in accidents think they can’t get their cars back to normal, so when we’re able to bring them back to life, it’s a great feeling.”

A-Rod Auto Collision prioritizes quality control in every aspect of its operations—its technicians are trained to carefully inspect each phase of their work, and it provides a lifetime warranty on workmanship and materials for as long as customers own their vehicles. “Our quality of work and attention to detail definitely set us apart,” affirms Mr. Rodriguez. “We treat every car like it’s our own.”

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Company Philosophy

“Our goal is to provide a positive experience for each customer, no matter the circumstances. We strive to differentiate ourselves from other shops by the way we take care of people. Happy customers keep coming back and recommending us to others, so that’s our focus on every job.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body shops that have earned the prestigious Diamond Certified award. For A-Rod Auto Collision, the best way to keep customers happy is to take care of their needs and exceed their expectations throughout every step of the repair process. “We have good hours, we’re flexible and we’re dedicated to providing positive experiences,” says owner Alex Rodriguez. “Our customers know they can stop by at any time to check on the progress of their vehicles or talk to our technicians, and they really appreciate that.”

A-Rod Auto Collision has been providing auto body repair services at its San Jose facility since 2016. The family-owned and operated company has the in-house capabilities to handle everything from dent removals to frame straightening, and it also offers painting and detailing services to customers who want to alter the looks of their cars.

Unlike less experienced auto body shops that hire minimally trained technicians, A-Rod Auto Collision makes sure all its employees are skilled, experienced and certified. “Our technicians have been working in the auto body industry for years, so they know what it takes to repair damage and provide quality repairs,” says Mr. Rodriguez. “We treat our customers’ vehicles like they were our own, which leads to better results. It’s a great feeling when we’re able to bring a car back to the way it was before the accident.”

To further differentiate itself from its competition, A-Rod Auto Collision backs its work with a lifetime warranty, which Mr. Rodriguez says is important for establishing trust with customers. “We want our quality of work and attention to detail to separate us from other shops, and our lifetime warranty is proof of that commitment. It doesn’t cover new hits or chips, but it will cover fading and problems with our materials and workmanship.”

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Industry Info

When it comes to choosing a quality auto body repair shop, it’s important to do your homework.

Whether your vehicle has been in a collision, has dents or scratches, or needs a new paint job, choosing the right auto body shop is important. Not only will a quality shop give you better results, it will also provide peace of mind during and after the repair process. But every shop claims to be good, so how can you tell the difference?

Talking to experts is a good place to start. Alex Rodriguez, owner of A-Rod Auto Collision in San Jose, offer these tips:

Find a shop that communicates with you. Your vehicle might be in the shop for days or weeks, depending on the work that needs to be done. So, it’s important to find a shop that keeps you informed about the status of your vehicle. Mr. Rodriguez says good shops will use technology for simpler communication (phone, email, text) and allow you to visit so you can see the progress firsthand.

Demand certified repair technicians. “Insurance companies require I-CAR certification for anyone who works on your vehicle,” says Mr. Rodriguez. If a shop’s technicians don’t have the right certifications, it can make for a lower-quality repair and put you in jeopardy of losing insurance coverage or refunds.

Choose a shop that can work on your specific type of vehicle. If you have a common make and model, most shops can help you, but for electric vehicles, newer models and rare makes, Mr. Rodriguez encourages choosing a shop that has the requisite skills and tools. “A lot of shops don’t know how to work on certain vehicles or parts, especially electronics and computers,” he says. “Everything is electronic now, so there’s more to repair.”

Look for a shop that offers a good warranty. The work is going to look good when you pick up your car…it’s six months or six years down the road that really matters. So, it’s important to find a shop that offers a long warranty that covers materials and labor. Additionally, the shop should be willing to put its promises in writing.

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Frequently Asked Questions

Q: How long will it take to fix my car?
A: It depends on what needs to be done. The work will go faster if we don’t have to order parts, but sometimes we discover additional damage, so it really depends on the situation. We’ll give you an estimated completion date based on your specific repairs.

Q: Do you offer color matching services?
A: Yes, but it’s important to understand that even color from the same manufacturer can vary, especially from plastic to metal or with older cars whose paint has faded. We try to match colors as closely as possible, but sometimes it’s not exact.

Q: What do you mean by “lifetime warranty”?
A: Our lifetime warranty covers workmanship and materials for as long as you own the vehicle. It doesn’t cover new hits or chips, but it will cover fading and problems with our process, materials or workmanship.

Q: Can you help me get a rental vehicle?
A: Yes. We can also give you a ride home or deliver your car to you when it’s ready. We’ll go out of our way to take care of you.

Q: Will you keep me updated on the progress of my vehicle while it’s in your shop?
A: Yes. You’re also welcome to stop by any time and talk with the owner or technicians about where we’re at in the process.

Q: After my car gets painted, how long do I have to wait to wax it?
A: New paint has a 30-day cure time, so don’t do anything heavy to your car during that period. You can hand-wash it, but don’t add wax until the 30 days are up.

Q: What can I do to keep my car clean and protect its paint?
A: The most important thing you can do is protect your car from birds. Bird droppings will stain fresh paint, so find a way to keep your vehicle covered.

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SELECTED PHOTOS FROM A-Rod Auto Collision

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Diamond Certified RATINGS ON A-Rod Auto Collision
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 79 VERIFIED CUSTOMERS i
A-Rod Auto Collision : Average 8.9 out of 10 based on 79 unique customer surveys of customer satisfaction.

Jason W.

VERIFIED A-Rod Auto Collision CUSTOMER

1 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a great shop, great people, and they were all very professional.

The work came out perfectly.

Christie F.

VERIFIED A-Rod Auto Collision CUSTOMER

2 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They delivered. My car was done before the scheduled day. Everyone there was lovely to deal with.

They were accommodating.

Rasesh S.

VERIFIED A-Rod Auto Collision CUSTOMER

3 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

The shop quality was very good and they were on time. They kept me up to date about the details of the process.

The quality of the work

Venu K.

VERIFIED A-Rod Auto Collision CUSTOMER

4 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good.

They were able to replace my tires.

Ian C.

VERIFIED A-Rod Auto Collision CUSTOMER

5 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are honest brokers and they did a great job. It was done a day faster than planned.

I really like the people. The owner came out and walked me through everything and he was a super nice guy.

Jins C.

VERIFIED A-Rod Auto Collision CUSTOMER

6 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and quick. They finished the job pretty quickly.

It is easy to work with them.

Monica D.

VERIFIED A-Rod Auto Collision CUSTOMER

7 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very nice process with Geico, so they have someone with Geico there to walk you through the process of repairing your car.

They were just very friendly and very warm.

Veronica L.

VERIFIED A-Rod Auto Collision CUSTOMER

8 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly and they are covered by my insurance.

They had a dog in the waiting room.

Sina P.

VERIFIED A-Rod Auto Collision CUSTOMER

9 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

Just use it. They are good.

They were very fast doing the service, the price was good, and they were very professional.

Victor P.

VERIFIED A-Rod Auto Collision CUSTOMER

10 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are super eager to make sure that I was satisfied.

Probably their speed of service

Elizabeth R.

VERIFIED A-Rod Auto Collision CUSTOMER

11 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already handed out their business cards several times and I would highly recommend them.

They were very professional.

Suraj B.

VERIFIED A-Rod Auto Collision CUSTOMER

12 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They got the job done when it was supposed to be. There were no delays.

It was an insurance claim so I had to pay my deductible which is high to pick it up. The work was decent.

John G.

VERIFIED A-Rod Auto Collision CUSTOMER

13 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need their service, use them. They do great work.

They were quick.

Shanyu C.

VERIFIED A-Rod Auto Collision CUSTOMER

14 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do really nice detailed work. They also clean your car when it is finished which made me really happy.

I feel they are trustworthy.

Jehonadab G.

VERIFIED A-Rod Auto Collision CUSTOMER

15 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast and easy to work with.

Their rapid service

Victor M.

VERIFIED A-Rod Auto Collision CUSTOMER

16 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough. There were a few mistakes, but they fixed them.

The craftsmanship that was done on my car

Edna H.

VERIFIED A-Rod Auto Collision CUSTOMER

17 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very helpful and have the best customer service. They help you figure out what is going on with your car after a crash.

They are close to my home and helped me get a rental car.

Justin H.

VERIFIED A-Rod Auto Collision CUSTOMER

18 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, convenient and thorough.

I would say, the convenience.

Rajaramana K.

VERIFIED A-Rod Auto Collision CUSTOMER

19 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

They improved my car and the quality of the work is top-notch.

They are quick to respond and easy to work with.

Eric C.

VERIFIED A-Rod Auto Collision CUSTOMER

20 of 79

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you need to get the motor in your window fixed they can do it.

I liked how friendly they were. They came right out and diagnosed the issue. The turnaround was two days.

Read All 79 Survey Responses at Ratings View