Diamond Certified Company Report

RM Construction

Diamond Certified Company Report

RM Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i

Jessie W.

VERIFIED RM Construction CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are honest, easy to talk to, and they just have integrity, which helps in construction as you don't want people taking advantage of you.

The ease of communication

Babette M.

VERIFIED RM Construction CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend him.

He is honest and he comes from the old country. He brings that old country skillful craftsman ways to the job.

Charles G.

VERIFIED RM Construction CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very trustworthy and consultive

They complete projects on schedule and for the price quoted.

Read All 12 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Rory Moore, Owner

RM Construction provides a variety of remodeling services for residential and commercial clients in Marin County and San Francisco. The company has the training and equipment to handle every phase of the construction process in-house, and it’s also qualified to offer advice on the use of environmentally-friendly building products.

Owner Rory Moore says RM Construction’s customer-oriented approach to remodeling has allowed the company to develop a loyal clientele base. “We like to get to know our clients because it gives us a better indication of how we can serve them to the best of our abilities. We’re only as good as our last job, so we focus on making sure each client is completely satisfied with the process.”

RM Construction prioritizes communication on every project, which Mr. Moore says is the key to achieving positive results. “We believe it’s important to keep in touch with our clients throughout their projects, even after the work has been completed. A lot of times, they know what they want but they don’t know how to get there, so our job is to provide them with all the information they need to make the right decisions.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON RM Construction

COMPANY CONTACT
Service AREA

Marin County
San Francisco

SERVICES PERFORMED

Residential & Commercial Remodeling

BRANDS Supported
  • CalStone

  • Belgard

  • Pacific Interlock

DIAMOND CERTIFIED RESEARCHED ARTICLES ON RM Construction

RM Construction remodeled this kitchen and dining room.

Company Profile

RM Construction provides a variety of remodeling services for residential and commercial clients in Marin County and San Francisco. The company has the training and equipment to handle every phase of the construction process in-house, and it’s also qualified to offer advice on the use of environmentally-friendly building products.

Owner Rory Moore says RM Construction’s customer-oriented approach to remodeling has allowed the company to develop a loyal clientele base. “We like to get to know our clients because it gives us a better indication of how we can serve them to the best of our abilities. We’re only as good as our last job, so we focus on making sure each client is completely satisfied with the process.”

RM Construction prioritizes communication on every project, which Mr. Moore says is the key to achieving positive results. “We believe it’s important to keep in touch with our clients throughout their projects, even after the work has been completed. A lot of times, they know what they want but they don’t know how to get there, so our job is to provide them with all the information they need to make the right decisions.”

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Company Philosophy

“Our clients are very important to us. Without them, we wouldn’t be in business, so we always make sure they’re happy with every aspect of our work. We don’t just get up and leave when the going gets tough—we utilize our expertise to foresee potential problems and produce high-quality results.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For RM Construction, the key to keeping clients happy is simple: pay close attention to quality, even when the customer won’t see the results. “Naturally, most people focus on the visible aspects of a finished construction product, but what’s behind and beneath it is equally important,” says owner Rory Moore. “That’s why we make sure every substructure is built properly. Even though the client can’t see it, this goes a long way toward ensuring the long-term integrity of the structure as a whole.”

RM Construction has been providing remodeling services for residential and commercial clients in Marin County and San Francisco since 1990. The company has the in-house capabilities to handle every phase of the construction process, and it’s also qualified to offer advice on the use of Green building products.

Unlike contracting firms whose owners delegate project management responsibilities to less experienced employees, RM Construction provides every job with the hands-on expertise of Mr. Moore himself. “I spend a lot of time on the jobsite and monitor each phase of the project,” he affirms. “Furthermore, I don’t subcontract a lot of work—I prefer to keep things in-house as much as possible because it gives me more control over the process.”

Another distinguishing attribute of RM Construction is its diligence in seeking out the remodeling industry’s best products and technology. “We stay up-to-date on the latest technology and try to find the best products for every application,” confirms Mr. Moore. “We also try to foresee any problems that may arise by using certain products. Overall, this saves our clients a lot of time and research.”

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Industry Info

When it comes to Green remodeling, it’s important to look beyond the trends and consider the bigger picture.

Green building has become increasingly popular with Bay Area homeowners, but in some cases, its widespread popularity has diluted its true essence. “Green building is very common these days, to the point where it has become sort of a fad,” says Rory Moore, owner of RM Construction in Sausalito. “I think a lot of homeowners don’t understand what it really means to build Green—they’re just following what’s trendy. Likewise, a lot of contractors are taking advantage of the trend by calling themselves Green builders, but many don’t have a firm grasp on all this entails. If you’re genuinely interested in reducing your carbon footprint and doing a Green building project, it’s important to look at the bigger picture.”

To provide further explanation, Mr. Moore talks about choosing Green products. “Buying a Green product isn’t just about the product itself—you also have to consider how it was made and where it’s coming from. For example, when you buy a product made in the United States, you know it was sourced and manufactured to a certain standard of safety and sustainability, because there are strict laws about that. Additionally, when you buy a locally made product, you reduce the environmental impact of your purchase since it wasn’t shipped across an ocean.”

Mr. Moore says that in most cases, the Greenest products are the ones that will last the longest and require the least maintenance. “When you minimize the need for replacement or maintenance, you minimize your carbon footprint. In this regard, sometimes it’s actually better to use a product that’s not necessarily considered Green. Take gutters, for example. A lot of people are using copper gutters to be more eco-conscious, but copper still has a footprint because it requires soldering and future maintenance. I think modern plastic gutters are actually better because they don’t decay and they’re maintenance-free. Plus, plastic gutter manufacturers are getting really good with colors and finishes, so the products look very authentic.”

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Frequently Asked Questions

Q: What do you consider your professional specialties?
A: Our specialties are plasterwork and millwork, which includes making cabinets and trim. We’re also adept at stonework, which includes all kinds of masonry, stonewalls, countertops, finishing and tile work.

Q: What’s your main source of inspiration when it comes to remodeling?
A: Most of all, we’re inspired by the client’s vision for their project. Even if a job isn’t very interesting architecturally, we apply a high level of focus and detail to ensure our work adds to the quality and beauty of the home.

Q: What kind of return on investment can I expect from remodeling my home?
A: It depends on a few factors, including the location of your home. For example, if you live in San Francisco, you’re going to see a higher ROI than if you live in Marin County. Regardless, we believe that if you remodel with high-quality materials and craftsmanship, you’ll see a return. If you’re selling your house, people will see the quality of the work and it’ll leave an impression. In general, you can expect a 20 to 40 percent return on your investment for a high-quality remodeling upgrade.

Q: Where do you get your products?
A: We prefer to buy American-made products so we can reduce our carbon footprint as much as possible, but there are a few German products we really like. Generally, we buy our materials in the areas in which we work. For example, if we’re working in Marin County, we’ll go to local stores. We believe buying locally is beneficial in many ways, so we make that a priority.

Q: Do you use any environmentally-friendly products?
A: We like to promote mineral wool insulation. Unlike conventional insulation, mineral wool is made with environmentally-friendly materials and is formaldehyde- and phenyl-free. It also doesn’t absorb moisture, so it won’t grow mold (a common issue with insulation), and it provides superior soundproofing. It costs more than conventional insulation, but the benefits are well worth it.

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SELECTED PHOTOS FROM RM Construction

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Rory Moore

Expert CONTRIBUTOR PROFILE
  • Rory Moore is owner of RM Construction, a Diamond Certified company. He can be reached at (415) 534-5497 or by email.

Rory Moore: From the Farm to the City

By James Florence, Diamond Certified Resource Reporter

SAUSALITO — After four decades in construction, Rory Moore reflects on how his upbringing provided the foundation for his later career. “When you grow up on a farm in the West of Ireland, you learn a lot of different trades,” he recalls. “We had to build our own barns, walls, you name it…so it all started at a very young age for me. After I turned 12, I began working alongside my older brothers for a local plasterer during the summers, and things progressed from there.”

Eventually, Rory made his way to San Francisco, where his building career really took off. “When I came here in ’85, there were a lot of opportunities for construction work. I spent three years with the union before deciding to opt out and start contracting for myself. Thirty years later, I’m still at it, focusing mainly on residential remodeling throughout Marin County and San Francisco.”

Today, as owner of RM Construction, Rory says his favorite part of his job is seeing the end results of his work. “I enjoy the entire remodeling process, from meeting new clients to making plans to performing the actual work. But my favorite part has to be the end, when the client sees the finished product and is ecstatic about what we’ve done. That’s definitely the cherry on top.”

A resident of Sausalito, Rory spends his time outside of work on a variety of pastimes. “I like to stay active with things like trail running, karate, handball and rowing. I’ve held national titles in handball and belong to a rowing club in San Francisco.” When he’s not physically exerting himself, Rory can often be found at home, cooking with organic herbs from his garden or working on his latest home improvement project. Additionally, he enjoys spending time with family. “I’m one of 16 siblings, and eight of us live in the San Francisco Bay Area, so it’s nice to have that close proximity.”

In regard to his professional career, Rory believes that a diverse background is a crucial attribute for any tradesperson. “My philosophy is that in order to be really good at any one particular thing, you need to have a working knowledge of all the related aspects. When you’re familiar with all the trades involved in your job, it’ll lead to better results because you’ll know what comes before and what comes after. During the past 35 years, I’ve done everything from foundations to roofs, and that experience has proven invaluable to the work I do now.”

When asked the first thing he’d do if he were to retire tomorrow, Rory says he’d allocate more time toward a long-pursued project. “Presently, I’m making an effort to progress the Green Building Initiative. In my opinion, the current Green building standards don’t go far enough, so my project has been to identify what truly constitutes Green building and educate the public. My company’s website, www.40shadesofgreen.co, provides resources for homeowners who are interested in learning more about this.”

Ask Me Anything!

Q: Coffee or tea?

A: I’m actually about 50/50. I drink both at different times of the day to get the specific health benefits they provide.

Q: What’s your favorite holiday?

A: Being born and raised in Ireland, I have to choose St. Patrick’s Day. Since I first came to the U.S., I’ve made an effort to avoid working on St. Patrick’s Day, and I’ve been mostly successful.

Q: Are you an early bird or a night owl?

A: An early bird.

Q: Do you collect anything?

A: Musical instruments. I play the harmonica, the accordion and the bodhrán, which is an Irish drum. Oh, and I also play the spoons.

Q: What’s your favorite thing to eat for breakfast?

A: It’s a little creation I call my bird’s nest breakfast: crab cakes topped with two duck eggs and arugula or spinach.—

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Expert articles
  • Air Filtration Systems: A Healthy Home Improvement

    SAUSALITO — When it comes to home remodeling, most homeowners are concerned with improving aesthetics or performance. While these aspects are certainly worthwhile, an equally important concern is creating a healthy indoor environment. As building code requirements become increasingly focused on maximizing energy efficiency, homes are becoming more airtight. Unfortunately, while this saves energy, it also increases the risk of unsafe or allergenic particles being harbored within the home. To prevent this, homeowners need to be proactive about maximizing air filtration and ventilation.

    One of the most effective ways to do this is by installing a home air filtration system. One good choice is the Lunos™ e2 system, which brings fresh air into the home while removing unwanted pollutants and humidity. The system consists of one or more pairs of corresponding units, one of which exhausts stale indoor air while the other introduces fresh air. With its heat recovery feature, the Lunos e2 employs the heat captured in stale exhaust air to warm incoming fresh air, which saves on home heating costs. Plus, the system runs on very low wattage (0.11 – 0.14 W / cfm, to be specific), doesn’t require a centralized core for ventilation and can be easily retrofitted to an existing home.

    Considering the frequency of wildfires in California during the last few years, there’s no better time to install an air filtration system in your home. However, even if you aren’t ready to take this step, you should consider utilizing your current remodeling project to install wiring for future installation. Since the walls are going to be opened up anyway, this easy step will save you a lot of time and money if you decide to add air filtration later.

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Expert video tip
  • Video: A Foresighted Approach to Remodeling

    Complete Video Transcription:

    SAUSALITO — Host, Sarah Rutan: When planning for a home remodeling project, it’s good to consider any and all potential future needs. Today we’re in Sausalito with Diamond Certified Expert Contributor Rory Moore of RM Construction to learn more.

    Diamond Certified Expert Contributor, Rory Moore: Some advice I’d like to give. While planning your project with your architect or your contractor, it’s good to go over what you may want in the project in the future. You don’t have to do it immediately, but you should do it before you insulate. So, that would include running wires for speakers, for TV, for air filtration systems. It’s a good idea to prep, and it will save you a lot of money down the road.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit out Diamond Certified Expert Reports at experts.diamondcertified.org.

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RM Construction WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.40shadesofgreen.co
Diamond Certified RATINGS ON RM Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 12 VERIFIED CUSTOMERS i
RM Construction : Average 9.2 out of 10 based on 12 unique customer surveys of customer satisfaction.

Jessie W.

VERIFIED RM Construction CUSTOMER

1 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are honest, easy to talk to, and they just have integrity, which helps in construction as you don't want people taking advantage of you.

The ease of communication

Babette M.

VERIFIED RM Construction CUSTOMER

2 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend him.

He is honest and he comes from the old country. He brings that old country skillful craftsman ways to the job.

Charles G.

VERIFIED RM Construction CUSTOMER

3 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very trustworthy and consultive

They complete projects on schedule and for the price quoted.

Manish C.

VERIFIED RM Construction CUSTOMER

4 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their pricing is very good and very reliable and it was just very well done and the cost was fairly good.

Time and budget

Crispin B.

VERIFIED RM Construction CUSTOMER

5 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

That he listens to what you want

He got the job done on time and on budget.

Karina H.

VERIFIED RM Construction CUSTOMER

6 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very accessible, good listener, good recommendations, and the options and very helpful.

Just really honest and high integrity, and he was a good communicator.

Aileen H.

VERIFIED RM Construction CUSTOMER

7 of 12

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, reliable and knowledgeable.

They were on time, reliable, honest, and they got the job done in a timely fashion.

Julie R.

VERIFIED RM Construction CUSTOMER

8 of 12

Quality 9
9 10
Loyalty Yes
CRITIQUE

Trustworthy, reasonable, helpful, friendly, and responsible

I know the owner and he is very straightforward with me and he understands me, so he knows how I want to do things or how I want things to be presented to me. He is very efficient and time sensitive.

Adam V.

VERIFIED RM Construction CUSTOMER

9 of 12

Quality 9
9 10
Loyalty Yes
CRITIQUE

I think Rory is very easy to work with and skilled. He fixes things if they break afterwards.

I think mainly just the ease of working with Rory.

Ben B.

VERIFIED RM Construction CUSTOMER

10 of 12

Quality 8
8 10
Loyalty No
CRITIQUE

The work is good if he has the right people and he never answers his phone or returns calls.

He is knowledgeable and his quality is good and he himself is good.

Jean D.

VERIFIED RM Construction CUSTOMER

11 of 12

Quality 7
7 10
Loyalty Yes
CRITIQUE

They do good work and get through some problems, but you need to be mindful of the quality.

It is great working with Rory, he is pretty fun to work with.

Paul G.

VERIFIED RM Construction CUSTOMER

12 of 12

Quality 7
7 10
Loyalty Yes
CRITIQUE

Nothing

They are responsive.

Read All 12 Survey Responses at Ratings View