Diamond Certified Company Report

Reliant Auto Repair

Diamond Certified Company Report

Reliant Auto Repair

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

Rebecca A.

VERIFIED Reliant Auto Repair CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their honesty is the best thing for me.

I believe that the guy is trustworthy. For example, if I had some work to be done on the car, he will give me two options and when I choose an option, he will let me know what the outcome will be. I was lucky one time when I didn't have to spend a lot of money.

Jatin B.

VERIFIED Reliant Auto Repair CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and helpful.

I like them because they are honest and they have reasonable prices.

Duc C.

VERIFIED Reliant Auto Repair CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have something wrong with their car, go to Reliant.

They are good and they are very helpful. They treat the customers very well. Whenever I have had a problem, they have helped me right away.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Gurjit Singh, Owner

Reliant Auto Repair provides a wide range of repair services for all types of vehicles at its San Jose facility, handling everything from routine oil changes to timing belt and water pump replacements. In addition to its general maintenance work, the company has the in-house capabilities to perform both smog checks and smog failure repairs.

Owner Gurjit Singh says his favorite part of the auto repair business is utilizing his years of experience and training to diagnose and solve complicated problems. “Our customers really appreciate how we’re able to take on challenges that other shops have difficulty solving. We want them to know exactly what we’re doing with their cars, so we show them any problems we find and clearly explain our methods so they feel comfortable with the process.”

Reliant Auto Repair is known for its straightforward, customer-oriented approach to pricing, which Mr. Singh says is important for establishing trust and building a loyal clientele base. “We focus on fixing basic problems, not changing everything related to those problems, which means we often charge less than other shops. Our customers know they’re going to get high-quality repair work at a great price.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Reliant Auto Repair

Locations

Santa Clara County
San Jose
Sunnyvale
Santa Clara
Mountain View
Milpitas
Palo Alto
Cupertino
Gilroy
Campbell

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SERVICES PERFORMED

General Auto Repair
Smog Checks and Repairs
Timing Belts
Water Pumps

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reliant Auto Repair

Company Profile

Reliant Auto Repair provides a wide range of repair services for all types of vehicles at its San Jose facility, handling everything from routine oil changes to timing belt and water pump replacements. In addition to its general maintenance work, the company has the in-house capabilities to perform both smog checks and smog failure repairs.

Owner Gurjit Singh says his favorite part of the auto repair business is utilizing his years of experience and training to diagnose and solve complicated problems. “Our customers really appreciate how we’re able to take on challenges that other shops have difficulty solving. We want them to know exactly what we’re doing with their cars, so we show them any problems we find and clearly explain our methods so they feel comfortable with the process.”

Reliant Auto Repair is known for its straightforward, customer-oriented approach to pricing, which Mr. Singh says is important for establishing trust and building a loyal clientele base. “We focus on fixing basic problems, not changing everything related to those problems, which means we often charge less than other shops. Our customers know they’re going to get high-quality repair work at a great price.” 

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Company Philosophy

"We educate our customers and make sure they understand the details of their situations so they can make informed decisions about their cars. Our goal is to consistently achieve high levels of customer satisfaction, and we accomplish that by performing safe, honest, quality repairs."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Reliant Auto Repair, the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality services and low prices to create a professional environment that makes people want to return. “A lot of our business comes from positive word-of-mouth,” confirms owner Gurjit Singh. “Once our customers see our honest service, quality parts and competitive pricing, they feel comfortable coming back for more work and recommending us to others.”

Reliant Auto Repair has been servicing all types of vehicles at its San Jose facility since 2010, handling everything from routine oil changes to water pump and timing belt replacements. In addition to general maintenance work, the company has the training and equipment to perform both smog checks and smog failure repairs.

Unlike auto repair shops that take an “assembly line” approach to the repair process and sacrifice developing personal relationships with their customers as a result, Reliant Auto Repair prides itself on providing each customer with individualized service that emphasizes honesty and transparency. “We make it a point to communicate with our customers and give them as much information as possible,” says Mr. Singh. “We believe in simple solutions–if a problem can be solved by fixing one small part, we’ll focus on that instead of changing everything related to the problem. Our customers really appreciate that type of honesty.”

Another attribute that sets Reliant Auto Repair apart from its competition is its ability to effectively and accurately diagnose complicated vehicle problems. “One of our favorite parts of the job is diagnosing problems that other shops have difficulty solving,” affirms Mr. Singh. “We consider it a fun challenge, and it’s become an important part of our services.”

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Industry Info

If you have a modern car, don’t automatically assume it doesn’t need a tune-up. The term “tune-up” is still part of the modern parlance when it comes to cars, but technological advancements have made its traditional definition somewhat outdated. In the past, mechanics would have to physically adjust idle speed and fuel mixture, replace spark plugs and other engine facets, and generally “tune up” the operation of each customer’s car. Today, most new vehicles are designed with computerized technology that monitors their operations, and parts like distributer caps and carburetors aren’t even present in many engines.

“Tune-ups are still important for modern cars, but the definition has changed a bit,” says Gurjit Singh, owner of Reliant Auto Repair in San Jose. “For example, many shops no longer replace the spark plugs on late model cars, and a lot of components have changed or even disappeared. Some things have stayed the same, though—engines still need certain fluids changed, and belts and hoses still need to be replaced, but even those things are more streamlined than ever before.”

In general, tune-ups have been replaced with routine maintenance checks, wherein a technician performs an inspection on a vehicle to verify everything is operating within normal specifications. Periodic maintenance (replacing belts, changing transmission fluid) has become systematized—scheduled for specific mileage points by the car manufacturer. By performing routine maintenance checks and addressing specific points of service at designated timeframes, car manufacturers have turned vehicle health into a science. While the advent of computer technology has simplified aspects such as maintenance and diagnostics, it also means the interpretation of certain symptoms has changed.

When engines used simpler technology, a rough-running engine most likely meant it was time for a tune-up. However, with modern, computer-monitored engine systems, when a car isn’t running properly, it usually means a repair is needed.

Fortunately, computer diagnostics have made it far easier to detect and address such engine problems. When shopping around for a mechanic to service your car, it’s important to ensure the company has the latest diagnostic equipment. In the past, any competent mechanic could simply order a part and install it, but since all modern parts are equipped with electronic sensors, a shop needs to have the right equipment to reduce the risk of problems.

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Frequently Asked Questions

Q: Can you give me an estimate over the phone?

A: Sometimes we can give estimates over the phone based on the information relayed by the customer, but we prefer to actually look at the car so we can really understand the extent of the problem. On the phone, there’s no way to be 100 percent sure we’re talking about the same thing, so it’s usually best to bring your car to our shop.

Q: If I know what’s wrong with my car and purchase the right part, can you install it for me?

A: We can install the part, but we can’t give you a warranty on it. We only provide warranties for parts that we both provide and install.

Q: Do you provide drop-off services?

A: Yes. If your car is scheduled for a lengthy repair, we can drop you off at your home or another nearby location until it’s ready.

Q: If I have to leave my car overnight, will you store it in your shop or park it outside?

A: We always park cars inside our shop if they need to stay overnight. If we have to leave your car outside for some reason (if it’s not drivable, for example), we’ll make sure you’re aware of the situation beforehand.

Q: What’s the most important thing I can do to take care of my car?

A: Have your oil changed at the recommended intervals—in addition to keeping your car running optimally, it’s a good opportunity to have fluid levels, tire pressure and other components checked. It’s also important to adhere to the recommended service intervals set by the manufacturer.

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SELECTED PHOTOS FROM Reliant Auto Repair

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Gurjit Singh

Expert CONTRIBUTOR PROFILE
  • Gurjit Singh is owner of Reliant Auto Repair, a Diamond Certified company since 2013. He can be reached at (408) 884-0296 or by email.

Gurjit Singh: A New Opportunity

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — Gurjit Singh was a high school teacher in his home country of India, but when he came to the United States, he seized the opportunity to pursue his true professional passion. “Growing up, I was always interested in auto repair, but my parents didn’t consider it a fitting profession, so I ended up becoming a teacher instead,” he explains. “In 2003, I came to the U.S. in search of new opportunities. Since I was making a fresh start, I decided to pursue the career in auto repair I’d always wanted. After becoming certified in auto repair and smog at WyoTech, I spent a few years working for an auto repair shop before starting my own business in 2010.”

Today, as owner of Reliant Auto Repair, Gurjit says his favorite part of his job is employing his investigative skills. “I enjoy diagnostics—that’s what has always interested me the most. I have fun figuring out what’s wrong and finding solutions for my customers’ car problems.”

A resident of San Jose (where he lives with his wife, Amarjit, and their two children), Gurjit spends much of his time outside of work tending to his garden. “I love working in my yard,” he affirms. “For the most part, I’ve focused on cultivating ornamental plants and trees, but I recently started growing vegetables as well.” When he’s not gardening, Gurjit likes spending time with his family, whether by going to the movies, eating out or taking the occasional long weekend at the beach.

In his life and career, Gurjit espouses the value of determination. “I think that’s a key attribute to success,” he says. “In the course of pursuing my automotive career, there were times when I got discouraged and felt ready to back out. However, rather than giving in to those negative feelings, I dug in my heels and stayed with it. I decided I wasn’t going to let anything stop me from achieving my dream, and here I am today.”

When asked the first thing he’d do if he could retire tomorrow, Gurjit says he’d donate a pint. “The first thing I’d do is donate some blood—I’ve always wanted to do that but I can never seem to find the time. I’d also like to volunteer my time to doing some charity work. After that, I would do some traveling and see more of the U.S.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: I would see more of the United States. I’ve been in San Jose since I arrived here in 2003 and have yet to venture outside of California!

Q: What was your first car?
A: A 1998 Maruti 800. A collaboration between Suzuki and Maruti, it was a very small car with an 800cc engine.

Q: Coffee or tea?
A: Tea.

Q: What’s your favorite local restaurant?
A: Bombay Garden in Santa Clara.

Q: If you could immediately master a musical instrument, what would you choose?
A: The harmonium.

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Expert articles
  • Maintaining Your Car’s Water Pump

    SAN JOSE — A crucial yet often-overlooked vehicle component is the water pump. As the heart of the engine’s cooling system, the water pump continually delivers coolant (antifreeze) to the engine and radiator to prevent them from overheating. Not surprisingly, when a vehicle’s water pump fails, it leads to dire consequences for the engine.

    While water pump failure isn’t always preventable, you can reduce the chances of it happening with proactive maintenance. The first step is to flush your engine’s coolant at manufacturer-recommended intervals. As coolant ages, it starts to break down and ceases to provide the protection it once did, leaving your engine more vulnerable to corrosion and overheating. To avoid this, open your coolant reservoir and inspect the coolant on a regular basis. If you notice that it’s discolored or seems to have a thicker consistency, you’re likely past due for a flush.

    Even with proactive maintenance, no vehicle component lasts forever, and water pumps are no exception. That’s why it’s good to replace your water pump preventatively rather than wait for it to fail. A good milestone for doing this is when you replace your timing belt—usually at the 90,000-mile mark. Since the timing belt is already being replaced, it won’t cost much more to replace the water pump as well, and it’ll extend the long-term integrity of your engine’s cooling system.

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Reliant Auto Repair WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Reliant Auto Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Reliant Auto Repair : Average 8.6 out of 10 based on 175 unique customer surveys of customer satisfaction.

Rebecca A.

VERIFIED Reliant Auto Repair CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their honesty is the best thing for me.

I believe that the guy is trustworthy. For example, if I had some work to be done on the car, he will give me two options and when I choose an option, he will let me know what the outcome will be. I was lucky one time when I didn't have to spend a lot of money.

Jatin B.

VERIFIED Reliant Auto Repair CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy and helpful.

I like them because they are honest and they have reasonable prices.

Duc C.

VERIFIED Reliant Auto Repair CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have something wrong with their car, go to Reliant.

They are good and they are very helpful. They treat the customers very well. Whenever I have had a problem, they have helped me right away.

Karla C.

VERIFIED Reliant Auto Repair CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is great and fast.

I liked everything, the service and everything was great.

John C.

VERIFIED Reliant Auto Repair CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go there.

They were fast.

Neeraj B.

VERIFIED Reliant Auto Repair CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are great, they do a good job.

They seem very honest and straightforward.

Rema R.

VERIFIED Reliant Auto Repair CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Go to them for their service.

Their customer service is very good and they are very accommodating.

Arthur A.

VERIFIED Reliant Auto Repair CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great mechanics and I can trust them.

They are pretty close to my house.

Venessa A.

VERIFIED Reliant Auto Repair CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should try them.

They are very honest and reliable.

Dee R.

VERIFIED Reliant Auto Repair CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very dependable, knowledgeable, courteous, and very reliable.

The whole staff is very knowledgeable. Whenever I ask a question, they know the answer.

Harkiran B.

VERIFIED Reliant Auto Repair CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are really good and honest.

They do a good job and the prices are good. I am very satisfied and they are very friendly and very nice.

Marijoo A.

VERIFIED Reliant Auto Repair CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable and they don't try to cheat you.

The owner and the front guy are very dependable and trustworthy.

Ralph A.

VERIFIED Reliant Auto Repair CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were honest and the price was lower than I thought it would be.

He was just a nice guy and it was quick. He got the car to me when he promised he would.

Jeff B.

VERIFIED Reliant Auto Repair CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very price competitive, very reliable, and very accommodating

Very reliable

Amrita B.

VERIFIED Reliant Auto Repair CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and they do everything on time and to my satisfaction.

Good service, and they do only what is needed.

Rob L.

VERIFIED Reliant Auto Repair CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them.

Their honesty

Robert B.

VERIFIED Reliant Auto Repair CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trustworthy, they are fair priced, they are efficient, and they are fast.

Their integrity

Prashant B.

VERIFIED Reliant Auto Repair CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it is a good repair facility and they know what they are doing.

I know how to fix cars to a certain limit and they can go beyond that limit.

Rachelle C.

VERIFIED Reliant Auto Repair CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable, they treat you fairly, they don't try to cheat you, and they are pretty fast.

Singh, the main guy who works there, is pretty honest.

Gloria R.

VERIFIED Reliant Auto Repair CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am happy with their service.

They are available when I need them.

Read All 175 Survey Responses at Ratings View