Diamond Certified Company Report

Ramirez Tow

Diamond Certified Company Report

Ramirez Tow

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i

A.M.R.

VERIFIED Ramirez Tow CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did a great job for us.

They were on time, and when they gave us a time frame to be there, they were right there.

A.F.E.

VERIFIED Ramirez Tow CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have a tow truck matter, call Ramirez.

He knows what he is doing, he is punctual, and he doesn't overcharge.

B.A.A.

VERIFIED Ramirez Tow CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really helped me out. They had incredible equipment to execute the job, and they seemed to know what they were doing.

They were very professional and responsive.

Read All 175 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ramirez Tow provides towing services for medium and heavy duty vehicles throughout Napa and Solano Counties. The family-owned and operated company utilizes its sizeable fleet of flatbed/lowbed trailers and car transporters to handle a wide variety of towing situations, and it’s also qualified to perform overload adjustments on commercial trucks that need to be cleared at weigh stations before reaching their destinations.

Owner Steve Ramirez says Ramirez Tow’s ability to effectively communicate with its customers has been a crucial aspect of its success. “We’re big on communication—we let our customers know right away if we’re able to help them, and we keep them informed of our progress so they can plan accordingly. They know they can always get in contact with us, which makes them feel more comfortable in stressful situations.”

Ramirez Tow can also provide temporary storage services at its Suisun City facility, which Mr. Ramirez says is another way the company strives to make emergency vehicle situations as stress-free as possible for its customers. “We’re here to help our customers and build positive relationships with them, so if we’re able to help them by keeping their damaged vehicles at our shop for a little while, we’re happy to do it.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Ramirez Tow

Locations

Solano County
Napa County

Get Directions
SERVICES PERFORMED

Medium & Heavy Duty Towing
Forklift Services
Winch Outs & Off-Road Recovery
Load Shifts

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Ramirez Tow

Owner Steve Ramirez secures a customer’s vehicle to his flatbed tow truck.

Company Profile

Ramirez Tow provides towing services for medium and heavy duty vehicles throughout Napa and Solano Counties. The family-owned and operated company utilizes its sizeable fleet of flatbed/lowbed trailers and car transporters to handle a wide variety of towing situations, and it’s also qualified to perform overload adjustments on commercial trucks that need to be cleared at weigh stations before reaching their destinations.

Owner Steve Ramirez says Ramirez Tow’s ability to effectively communicate with its customers has been a crucial aspect of its success. “We’re big on communication—we let our customers know right away if we’re able to help them, and we keep them informed of our progress so they can plan accordingly. They know they can always get in contact with us, which makes them feel more comfortable in stressful situations.”

Ramirez Tow can also provide temporary storage services at its Suisun City facility, which Mr. Ramirez says is another way the company strives to make emergency vehicle situations as stress-free as possible for its customers. “We’re here to help our customers and build positive relationships with them, so if we’re able to help them by keeping their damaged vehicles at our shop for a little while, we’re happy to do it.”

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Company Philosophy

“Our goal is to provide the best customer service in every situation. We want our customers to rely on us any time they need towing services—their needs always come first and we make every effort to do right by them.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for towing companies that have earned the coveted Diamond Certified award. For Ramirez Tow, the key to achieving and maintaining high levels of customer satisfaction is simple: make the needs of its clientele its foremost priority, regardless of the situation. “Our customers always come first,” confirms co-owner Steve Ramirez. “For example, if a customer calls and we’re tied up for the entire day, we have no problem referring them to another reputable company if that’s what it takes to get them timely service. In that moment, it’s not about us making money; it’s about taking care of that customer.”

Ramirez Tow has been providing towing services for light, medium, and heavy duty vehicles throughout Solano and Napa Counties since 1976. The family-owned and operated company has a sizeable fleet of flatbed/lowbed trailers and car transporters to handle a variety of towing situations, and it’s also qualified to perform overload adjustments on commercial trucks that are legally required to clear weigh stations before reaching their destinations.

Unlike less experienced towing companies that overbook themselves and leave some customers waiting for long periods of time as a result, Ramirez Tow’s organized, detail-oriented approach is designed to ensure prompt, efficient service. “Response time is a big deal for truck drivers who are stranded on the side of the road with large shipments,” says co-owner Kathy Ramirez. “By getting the right information and efficiently communicating to our drivers, we’re able to respond quickly and accurately to any situation.”

Ramirez Tow further differentiates itself from its competition by offering a broad range of towing services that other companies aren’t qualified to handle. “Over the years, we’ve branched out and acquired many different vehicles, from regular low trucks to low-bed trailers and even a Bobcat,” says Mr. Ramirez. “Our customers know we have the equipment to handle whatever need they may have, and they really appreciate that.”

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Industry Info

If your commercial truck breaks down and you need a tow, make sure you provide the dispatcher with detailed information. When commercial truck drivers end up on the side of the highway, the first thing many of them think about is getting assistance as soon as possible, which is why some drivers get frustrated when they’re met with a line of questions from a tow truck dispatcher. However, if you find yourself in this situation, it’s important to remember that a dispatcher must get detailed information in order to ensure accurate and efficient service.

One simple yet crucial piece of information a tow truck dispatcher needs to obtain is the size of the vehicle. “There are actually legal stipulations regarding what kinds of trucks are allowed to tow vehicles of certain sizes,” says Steve Ramirez, co-owner of Ramirez Tow in Suisun City. “For example, Vactor trucks are difficult to tow because they require specialized equipment, so if you break down in a Vactor truck, your dispatcher needs to know that information so they can determine if their drivers are legally able to tow you.”

Tow truck dispatchers also need to know the specific nature of your situation. “Sometimes people will just say their truck is on the side of the road, but the towing company needs to know a lot more than that,” says Mr. Ramirez. “If your truck just stopped running, that’s fine, but if there was an accident or something specific went wrong, it can affect the way the towing company handles the situation. For example, if the tow truck picks up your vehicle from the wrong end and the wheel falls off, the problem just got worse, but that problem could have been prevented if the tow truck driver had the right information.”

According to Mr. Ramirez, even the location of your vehicle can factor into the equipment the tow truck needs to bring. “If a truck breaks down in town, it’s no problem, but if it’s on the side of the highway, that changes things,” he explains. “The way a tow truck hooks on to a truck in town is completely different from the way it does it on the highway, which can change the kind of equipment the company has to bring.”

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Frequently Asked Questions

Q: What’s your typical response time?

A: It depends on where you are and how busy we are, but typically, we can get to you within 30 to 45 minutes.

Q: What if you don’t have any drivers available?

A: We network with other towing companies, so if all our drivers are busy or you’re outside of our service area, we can refer you to one of them so you can get faster service.

Q: Can you give me an estimate on how much my tow will cost?

A: Yes. In addition to our hourly rate, we have a structured price sheet that addresses aspects like distance, travel time and equipment, which enables us to give fairly accurate estimates.

Q: Do you expect payment at the time of service?

A: Yes, unless you have an ongoing account with us.

Q: Can you move other vehicles besides trucks?

A: Absolutely. We’ve moved all kinds of vehicles, including helicopters and yachts, and we also offer forklift services.

Q: Are your employees properly trained?

A: Yes. In addition to having their Class A licenses, all our drivers are certified by the California Tow Truck Association.

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SELECTED PHOTOS FROM Ramirez Tow

DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Steve Ramirez

Expert CONTRIBUTOR PROFILE
  • Steve Ramirez is a 43-year veteran of the towing industry and owner of Ramirez Tow, a Diamond Certified company. He can be reached at (707) 277-1913 or by email.

Steve Ramirez: Maximum Overdrive

By James Florence, Diamond Certified Resource Reporter

SUISUN CITY — As a veteran of the towing industry, one way to measure Steve Ramirez’s professional progress is by truck size. “My father was in the towing and auto repair business, and I started with him when I was 16,” he remembers. “I drove around in a Ford F-350 and handled things like jumpstarts, dead batteries and light duty tows. From there, I progressed to the Ford LN 7000, a five-ton vehicle capable of towing bobtail trucks and smaller motor homes.”

Today, as owner of Ramirez Tow, things just continue to get bigger and better for Steve. “I just ordered a 20-ton, Class 8 Kenworth truck with four axels and a rotating boom,” he says. “I’m quite excited about that, because it will make it much easier for us to perform heavy recoveries. It’s like a monster truck compared to the vehicles in our current fleet.”

After 40 years in the towing business, Steve says he still finds fulfillment in the most basic aspects of his job. “I’ve slowed down a bit as I’ve gotten older, but I still like dealing with accidents, recovering rolled-over trucks and that sort of thing. I just find it to be interesting work, and I still get a thrill from driving big trucks.”

A lifelong resident of Fairfield (where he lives with his wife and business partner, Kathy), Steve says he likes being part of his local community. “I was born and raised here, so I still see a lot of the same people I went to school with. I also see customers whom I’ve towed year after year. Sometimes they’ll remind me of a particular situation I got them out of and it feels good to know I’ve had a positive impact on their lives.”

Outside of work, Steve engages in a variety of activities, from spending time with his daughter and grandchildren to riding his motorcycle. “We have one daughter and two young grandkids in Sacramento whom we see pretty regularly,” he says. “Personally, I like riding motorcycles. I ride a Harley-Davidson Road Glide, and I’ve made five back-and-forth trips to South Dakota for the Sturgis Motorcycle Rally.”

When asked the first thing he’d do if he could retire tomorrow, Steve says he’d head off on an extended road trip. “I’d take my wife on a vacation throughout the United States to see some of the sites. She’s never seen the Grand Canyon, so that’s probably the first place we’d go.”

Ask Me Anything!

Q: Who’s your favorite musician?
A: Van Morrison.

Q: What was your first concert?
A: Chicago at the Oakland Coliseum back in the 1970s.

Q: What’s your favorite season?
A: Summer—I get to ride my Harley more often, and my job is a little easier in good weather.

Q: Are you a dog person or a cat person?
A: Dog person—we have a boxer mix named Minnie and a little beagle named Lulu.

Q: Who’s your favorite actor?
A: Robert Duvall.

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Expert articles
  • The Importance of Release of Liability Forms

    SUISUN CITY — While a bill of sale and transfer of title are both crucial documents for selling a used vehicle, one that sometimes gets overlooked is the Release of Liability form. However, by neglecting to submit this document, you may end up getting an unexpected parking ticket or tow bill in the mail.

    A Release of Liability form is exactly what it sounds like: by submitting it when you sell your vehicle, you’re informing the DMV of the sale and formally divesting yourself of any liability. By failing to submit this form, you put yourself at risk—since your name is still attached to the vehicle, if its subsequent owner gets a parking ticket, moving violation or towing fee, a government or tow company representative may contact you to collect payment.

    According to California law, Release of Liability forms are to be submitted within five days of the sale date. Forms are available to download online or for in-person pickup at any DMV office. After filling it out, you can submit the form via mail, online or in person.

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Expert video tip
  • Video: Release of Liability Forms

    Complete Video Transcription:

    SUISUN CITY — Host, Sarah Rutan: Following the sale of your used vehicle, the last thing you’ll want to receive is a bill for a parking ticket or a towing fee. Today, we’re in Suisun City with Diamond Certified Expert Contributor Steve Ramirez to learn about the release of liability forms and why they matter to you.

    Diamond Certified Expert Contributor, Steve Ramirez: I wanted to let the viewers know how important it is to properly fill out a DMV release of liability when you sell your automobile. We have people come here all the time that have sold vehicles, they have been towed in, impounded, and they have no proof that they sold the vehicle. Therefore, the government, the state, is still after them for any tickets and we would be after them for the tow bill.

    So, it’s very important to get that release of liability into DMV the minute you sell a car.

    Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Ramirez Tow WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Ramirez Tow
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 175 VERIFIED CUSTOMERS i
Ramirez Tow : Average 9.6 out of 10 based on 175 unique customer surveys of customer satisfaction.

A.M.R.

VERIFIED Ramirez Tow CUSTOMER

1 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, and they did a great job for us.

They were on time, and when they gave us a time frame to be there, they were right there.

A.F.E.

VERIFIED Ramirez Tow CUSTOMER

2 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have a tow truck matter, call Ramirez.

He knows what he is doing, he is punctual, and he doesn't overcharge.

B.A.A.

VERIFIED Ramirez Tow CUSTOMER

3 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really helped me out. They had incredible equipment to execute the job, and they seemed to know what they were doing.

They were very professional and responsive.

Betty

VERIFIED Ramirez Tow CUSTOMER

4 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have always been really reliable. We can count on them.

I think their reliability

Keller

VERIFIED Ramirez Tow CUSTOMER

5 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a good job. I don't have much to do with it, but they are good. We keep using them.

Nothing specific, they just get the tow done.

A.A. C.

VERIFIED Ramirez Tow CUSTOMER

6 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ramirez Tow is our go-to, preferred company to use for our trucks. We have larger industrial trucks, which takes a higher skill level to tow. They have it figured out.

They know what they are doing. They have never damaged a truck of ours.

George

VERIFIED Ramirez Tow CUSTOMER

7 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

We dispatch larger trucks for pipe repairs, linings, and whatnot. The trucks are big, so when they break down, we need a company that can handle the trucks, and they do a great job. They are also very helpful in other ways, more than just towing.

They are reliable. We can count on them.

Jenny

VERIFIED Ramirez Tow CUSTOMER

8 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. They have a very nice dispatcher and knowledgeable technicians.

They are quick.

Jeff

VERIFIED Ramirez Tow CUSTOMER

9 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a "10" all the way around. We have never had any issues with them.

They are responsive, like within the hour.

Mike

VERIFIED Ramirez Tow CUSTOMER

10 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. Everyone was busy, so we had to wait, but that was about it. They did great.

They were really good on the phone. I called a few others that couldn't help, so they were able to be there and do the job.

Gerald

VERIFIED Ramirez Tow CUSTOMER

11 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good. I prefer not to use anyone else.

They have a good team.

Carol

VERIFIED Ramirez Tow CUSTOMER

12 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient, timely, and get out to people quickly when they are under distress.

The time frame factor

Ashlee

VERIFIED Ramirez Tow CUSTOMER

13 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always able to help us and our customers. They are quick and know what they are doing.

I think the fact that they are quick is key.

Bob

VERIFIED Ramirez Tow CUSTOMER

14 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

With all of the broken down equipment that we encounter, they are really good at what they do.

I think that they got to the site within a few hours is what I liked most.

Ralph

VERIFIED Ramirez Tow CUSTOMER

15 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are a great operation. We use them for all of our fleet tows.

Nothing that I can think of. They get the tow done, nothing special.

Scott

VERIFIED Ramirez Tow CUSTOMER

16 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

I've been using them for a number years.

Jeanette

VERIFIED Ramirez Tow CUSTOMER

17 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them all of the time. They are friendly, effective, efficient, and helpful. I would absolutely recommend them and I do.

They saved our trucks. They are fast and efficient. They give a time frame, and they are there.

Michelle

VERIFIED Ramirez Tow CUSTOMER

18 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been great for us. They have helped us get our transports back to the yard many times over the years. They are our go-to people. They are on time, they have good rates, and they know what they are doing.

Just what I mentioned, plus they are an all around good, local business.

Nicole

VERIFIED Ramirez Tow CUSTOMER

19 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. We can always rely on them for any break-down help. They get there as quickly as possible.

They are fast.

Jeff

VERIFIED Ramirez Tow CUSTOMER

20 of 175

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they have reasonable prices, and they do a great job.

They were very professional when they came out, they were clean, and their trucks run well.

Read All 175 Survey Responses at Ratings View