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Diamond Certified Company Report

R.P.S. Ribbs Premier Services Plumbing – Rooter

Diamond Certified Company Report

R.P.S. Ribbs Premier Services Plumbing – Rooter

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 60 VERIFIED CUSTOMERS i

Harnell

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

1 of 60

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were good.

I don't know.

Allison B.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

2 of 60

Quality 9
9 10
Loyalty Yes
CRITIQUE

We liked them and they did a good job.

They were professional, gave helpful information, and quickly handled all the permits. Also they were nice.

Cynthia R.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

3 of 60

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional, arrived on time, worked on my issues, and resolved it.

They gave me a timeframe and they arrived on time.

Read All 60 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

R. P.S. Ribbs Premier Services Plumbing - Rooter provides a wide range of plumbing services for residential clients throughout the Peninsula and South Bay. The company has the training and equipment to take on all types of projects, from underground work like sewer line replacements to general jobs like fixture installations and water heater repairs, and it also offers after-hours emergency services for its customers’ convenience.

General Manager Sara Anderson says R.P.S. Ribbs Premier Services Plumbing - Rooter’s honest, straightforward approach to the plumbing process has been a key factor in its success. “Our customers appreciate us because we take the time to explain every step of our work. Instead of quickly doing the job and leaving, we go the extra mile and make sure they understand exactly what’s going on with their plumbing systems.”

R.P.S. Ribbs Premier Services Plumbing - Rooter prioritizes quality control on every project, from maintaining clean jobsites to performing a comprehensive walkthrough after the work is complete. “We’re also big on follow-up—we call and email our customers to find out if they were happy with our service and determine if there are any issues we need to address,” adds Ms. Anderson. “Ultimately, their satisfaction is our number one priority.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON R.P.S. Ribbs Premier Services Plumbing – Rooter

COMPANY CONTACT
Service AREA

Peninsula
South Bay

SERVICES PERFORMED

Sewer Line Replacements
Plumbing Installation & Repair
Water Heaters
Underground Plumbing

DIAMOND CERTIFIED RESEARCHED ARTICLES ON R.P.S. Ribbs Premier Services Plumbing – Rooter

Company Profile

R. P.S. Ribbs Premier Services Plumbing - Rooter provides a wide range of plumbing services for residential clients throughout the Peninsula and South Bay. The company has the training and equipment to take on all types of projects, from underground work like sewer line replacements to general jobs like fixture installations and water heater repairs, and it also offers after-hours emergency services for its customers’ convenience.

General Manager Sara Anderson says R.P.S. Ribbs Premier Services Plumbing - Rooter’s honest, straightforward approach to the plumbing process has been a key factor in its success. “Our customers appreciate us because we take the time to explain every step of our work. Instead of quickly doing the job and leaving, we go the extra mile and make sure they understand exactly what’s going on with their plumbing systems.”

R.P.S. Ribbs Premier Services Plumbing - Rooter prioritizes quality control on every project, from maintaining clean jobsites to performing a comprehensive walkthrough after the work is complete. “We’re also big on follow-up—we call and email our customers to find out if they were happy with our service and determine if there are any issues we need to address,” adds Ms. Anderson. “Ultimately, their satisfaction is our number one priority.”

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Company Philosophy

“Our goal is to provide each client with the same level of service we’d want in our own homes. By listening to their needs and utilizing our plumbing expertise, we’re able to ensure they have great experiences from start to finish.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For R.P.S. Ribbs Premier Services Plumbing – Rooter, the key to keeping clients happy is simple: prioritize their satisfaction throughout every step of the plumbing process. “Plumbing problems can be stressful, so we understand the importance of coming to a customer’s home and quickly fixing the issue,” says General Manager Sara Anderson. “We really enjoy helping people get back to their normal lives.”

R.P.S. Ribbs Premier Services Plumbing – Rooter has been providing plumbing services for residential clients throughout the Peninsula and South Bay since 2017. The company has the in-house capabilities to take on a wide range of projects, from underground work like sewer line replacements to general jobs like fixture installations, and it also offers after-hours emergency services for the convenience of its customers.

Unlike less experienced plumbing companies that take a “hands-off” approach to communicating with their clientele, R.P.S. Ribbs Premier Services Plumbing – Rooter takes the time to explain its work from start to finish. “We’re honest and straightforward with our customers,” affirms Ms. Anderson. “We go the extra mile and spend time with them so we can better understand their needs. By making sure they thoroughly understand their options, we’re able to help them make the best decisions for their situations.”

R.P.S. Ribbs Premier Services Plumbing – Rooter further differentiates itself by taking good care of its employees and encouraging them to pass on that care to customers. “We treat our employees like family members, and that transfers to the way they treat our clients,” says Ms. Anderson. “If they’re happy at work and at home, they’re going to be happy when they’re out in the field.”

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Industry Info

Look beyond the surface to find a quality plumbing company.

Most consumers know that it’s smart to only hire plumbing contractors that are licensed, insured and bonded. This protects them from unscrupulous companies that operate outside of the law and gives them a layer of protection and financial security if there’s a personnel accident or damage to their properties.

However, while all licensed and insured companies come with that level of assurance, not all companies operate on the same level when it comes to taking care of their customers. It may not cost you money or strand you with subpar work, but working with a plumbing contractor that doesn’t prioritize customer satisfaction can leave you frustrated and dealing with a mess.

“That’s why it’s also important to ask companies how they clean up after themselves,” advises Sara Anderson, general manager of R.P.S. Ribbs Premier Services Plumbing – Rooter in San Jose. “Plumbing isn’t a clean job, so it’s important to know what they’ll do if the work causes a mess. Are they going to clean it up for you?”

Ms. Anderson says the interior of your house shouldn’t be your only concern. “Will they clean up every mess they make? For example, if they’re replacing your sewer line, how are they treating your yard and sidewalk?” Contractors should be able to give you details about how they treat home exteriors if the work extends outside the walls of the home.

Safety should also be a factor in your decision. Plumbers trenching in yards or digging for pipe access can leave holes, and if the job is a multi-day project, that can leave your kids, pets and neighbors in danger. Ms. Anderson advises discussing that possibility as well. “Your contractor should make sure any holes are covered every day so no one can fall in,” she says. “When the job is complete, they should fill in the holes and cover them.” Some contractors will even replace sod or sprinkle grass seed over disturbed areas to return landscaping to its previous condition.

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Frequently Asked Questions

Q: How quickly can you start my plumbing project?
A: It depends on a few factors, but we’ll give you a two-hour service window and then call you 30 minutes before we get to your home. If we’re dealing with another emergency, we’ll get to you as quickly as possible after we handle that situation.

Q: Do you charge by the job or by the hour?
A: We charge by the job. We’ll tell you how much your job will cost ahead of time so you won’t be surprised by the final bill. Even if it takes us longer than expected, the price won’t go up.

Q: Can you give me a price over the phone?
A: It’s hard to give pricing over the phone because there are so many variables to plumbing work. In order to provide honest, accurate, upfront service, we need to do an onsite evaluation.

Q: How much training and knowledge do your technicians have?
A: Our technicians are very well-trained. We’re constantly helping them get better at their trade so they can do the best work for our clients.

Q: Do you offer discounts?
A: Yes, we offer a 5 percent discount to both senior citizens and members of the military.

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SELECTED PHOTOS FROM R.P.S. Ribbs Premier Services Plumbing – Rooter

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Diamond Certified RATINGS ON R.P.S. Ribbs Premier Services Plumbing – Rooter
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 60 VERIFIED CUSTOMERS i

Harnell

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

1 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They were good.

I don't know.

Jacqueline M.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

2 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I think they are professional and do high quality work.

I would say, the quality of work that they do.

Johnny Z.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

3 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They do a good job.

They were quick.

David J.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

4 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They're good.

Quick to make appointments

Jason Z.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

5 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They were quick to respond, showed up fast, and I would recommend them.

They were quick to see what was more efficient. They fixed my faucet and made it better.

Nehal P.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

6 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

It was easy to schedule a date with them and they notified us when they would arrive. They were clear about the job they were doing and explained what needed to be done and did it at a reasonable price.

The knowledge, and they were thorough in what they were doing.

Irina A.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

7 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Absolutely I would tell a friend, I already recommended them.

Very professional, very clean, and answered all my questions and explained what was going to be done.

Karyn T.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

8 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Very professional and very knowledgeable

Easy to work with, and the staff is very knowledgeable.

Bill C.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

9 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Great service

The plumber

Owen D.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

10 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They provide fantastic service at a competitive price. I would highly recommend them.

Really good customer service, they were really good at cleaning up after themselves. They do quality work and they stand by the work that they do.

Kevin H.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

11 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They were pretty efficient, quick and about solving the issue.

I can't say what I like best.

Gerald H.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

12 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They get the job done and they come out fast.

Quality of service, the plumbers know what they are doing.

Hermilio R.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

13 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job for my house. They were really professional and I liked the work they did.

They were on time, and overall they were really professional about their work.

Jamie J.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

14 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Very personable, knowledgeable, and they are the complete package.

Their work ethic

Ken K.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

15 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job explaining everything. They also went the extra mile and did a couple special things I didn't ask for.

The people are very good and I enjoy working with them. They did the job very well.

Barry N.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

16 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Good deal, honest guys, hard working, fair price

Customer service and quality of work

Lon N.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

17 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

Excellent service, the guys were friendly, straightforward, and they let me know exactly what needed to be done and how.

The friendly service

Ivka C.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

18 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They did what they said they were going to do. They explained what they were going to do and they did it.

They came right on time and they were expensive, but you are paying for the quality.

Hemangi P.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

19 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

I would recommend them, but if there is a survey, try to do it closer to when the work was fresh.

They could fix the problem.

Victoria S.

VERIFIED R.P.S. Ribbs Premier Services Plumbing – Rooter CUSTOMER

20 of 60

Quality 10
10
Loyalty Yes
CRITIQUE

They are polite, fast service, and they were good about calling and letting me know what was going on, all around great service.

The expedited service and the fact that they were mobile and willing to go wherever I was.

Read All 60 Survey Responses at Ratings View

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