Diamond Certified Company Report

R E Roofing and Construction, Inc.

Diamond Certified Company Report

R E Roofing and Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 467 VERIFIED CUSTOMERS i

Bob P.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

1 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

The city inspector came by and said he had never seen a job run so cleanly. They are a great company to work with.

From the beginning to the end, they were great.

Kan P.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

2 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are extremely reliable and honest.

I like that they are family owned and that we are supporting a local business. Also, the son, Miles, is great.

Carol S.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

3 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do.

They were very helpful. good communication. The mother and the son came to my house to prepare me for the work needed to be done. I am elderly so they made certain that I knew all the aspects of the job and what it entailed.

Read All 467 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Founded in 1996, R E Roofing and Construction, Inc. began as a single-family residential reroofing company dedicated to building quality roofs, providing exceptional service, and being honest, fair, and generous with all the people who build those roofs and provide that service. Twenty-two years later, Paul and Jodie Proctor with sons Yale and Miles have seen their original idea succeed and their business become more diversified. “We hold general contractor and roofing licenses, and over the past 10 years, our construction work has grown to the point where we spend nearly as much time doing construction as we do roofing,” explains Paul Proctor.

Today, for its roofing customers, R E Roofing and Construction provides consulting (including specification writing and bids analyses); energy audits; ventilation and insulation design; photovoltaic solar consulting and design; estimating, inspections, maintenance, change work and repairs (including around-the-clock response to emergencies); re-roofs; gutter guards (to keep leaves out); and devices that eliminate the drip noise in downspouts, including a patent-pending, proprietary product called Drop2Mist. For construction customers, the company builds/installs indoor and outdoor living spaces, kitchens and bathrooms, skylights and solar tubes, whole house fans, doors and windows, and fences and gates.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON R E Roofing and Construction, Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
San Mateo County

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SERVICES PERFORMED

Consulting & Energy Audits
Inspections & Maintenance
Change work & Repairs
Re-roofs
GutterGlove
Downspout Devices
General Construction

BRANDS Supported
  • Boral

  • Eagle Tile

  • CertainTeed

  • GAF

  • Owens Corning

  • RMS

  • BUR

  • Metacrylics

DIAMOND CERTIFIED RESEARCHED ARTICLES ON R E Roofing and Construction, Inc.

Company Profile

Founded in 1996, R E Roofing and Construction, Inc. began as a single-family residential reroofing company dedicated to building quality roofs, providing exceptional service, and being honest, fair, and generous with all the people who build those roofs and provide that service. Twenty-two years later, Paul and Jodie Proctor with sons Yale and Miles have seen their original idea succeed and their business become more diversified. “We hold general contractor and roofing licenses, and over the past 10 years, our construction work has grown to the point where we spend nearly as much time doing construction as we do roofing,” explains Paul Proctor.

Today, for its roofing customers, R E Roofing and Construction provides consulting (including specification writing and bids analyses); energy audits; ventilation and insulation design; photovoltaic solar consulting and design; estimating, inspections, maintenance, change work and repairs (including around-the-clock response to emergencies); re-roofs; gutter guards (to keep leaves out); and devices that eliminate the drip noise in downspouts, including a patent-pending, proprietary product called Drop2Mist. For construction customers, the company builds/installs indoor and outdoor living spaces, kitchens and bathrooms, skylights and solar tubes, whole house fans, doors and windows, and fences and gates.

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Company Philosophy

“Times change, needs change, solutions change— but one thing never changes, and that’s our dedication to our customers, our employees and everyone else who makes it possible for us to do the things we do.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For R E Roofing and Construction, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: always strive to exceed industry standards in order to provide its clients with the best possible roofing services. “The roofs we build last longer and enable our customers to be more comfortable in their homes,” says CEO Paul Proctor. “That’s a fundamental difference between us and the majority of our competitors, and it’s the reason our customers come back and refer us to others.”

R E Roofing and Construction has been replacing sloped roofing on single-family homes throughout Santa Clara County since 1996. In addition to its comprehensive roof construction capabilities, the family-owned and operated company operates an extensive showroom in Campbell where customers can view and compare ventilation, insulation, gutter, solar lighting and photovoltaic solar products.

Unlike less experienced roofing companies that strive to reduce their operating costs by building to minimum code requirements, R E Roofing and Construction focuses on surpassing the expectations of both clients and inspectors on every project. “For example, most roofing companies use oriented strand board, but we always use plywood, which is stronger,” explains Mr. Proctor. “We install 30-pound felt for waterproofing; our competitors usually use 15-pound felt. We replace chimney and skylight metal; our competitors usually just clean up the existing metal. All this extra work allows us to provide unique roofs that ensure total satisfaction.”

To further differentiate itself from its competition, R E Roofing and Construction foregoes the seasonal hiring practices of most roofing companies in favor of keeping its expert roofers on staff year-round. “This allows us to offer a level of consistency that’s hard to find in the roofing industry,” says Mr. Proctor. “Our customers know they’re going to receive high-quality work from people who know exactly what they’re doing.”

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Industry Info

When choosing a roofing product, make sure you’re aware of all your options. Even though there’s a wide variety of roofing products available on the market, many homeowners make the mistake of only looking at the roofs of houses in their neighborhoods when they’re preparing to start their roofing projects. “A lot of people will look at what their neighbors are doing and figure those must be the best roofing products, but that’s not necessarily true,” says Paul Proctor, CEO of R E Roofing & Construction, Inc. in Campbell. “This ‘follow the leader’ mentality is the reason more people install asphalt shingles today than 20 years ago. Asphalt may look nice and be easier to walk on, but it’s not a good insulator, and most homeowners fail to take that into account. That’s why it’s important to learn about all the different roofing options so you can make an informed decision.”

Tile is a good example of a quality roofing product that has lost popularity due to consumers’ lack of information. “People tend to think tile is heavy and easily breakable, but they don’t realize that modern tile manufacturers make standard weight tiles for new construction as well as lightweight tiles for roofing,” explains Mr. Proctor. “In addition, tile isn’t as fragile as it’s made out to be, and unlike asphalt shingle, it’s an excellent insulator.”

When it comes to maintaining the health of your roof, proper ventilation is essential. Adequate ventilation allows a roof to “breathe” and minimizes the effects of extreme temperatures (particularly heat). Conversely, poor ventilation can cause a multitude of roof problems, including premature aging and unhealthy conditions inside the house. “In a worst case scenario, enough moisture will build up to create mold inside the attic on the underside of the plywood, which can lead to very serious health problems,” says Mr. Proctor. “Also, when your roof has inadequate ventilation, it can make the interior of your home feel like it’s baking—especially on the upper level of a two-story house.”

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Frequently Asked Questions

Q: How soon can you start my roofing project?

A: Depending on the time of year, we could be booked anywhere from two to 12 weeks in advance. We keep the same employees on staff year-round instead of hiring day laborers or seasonal workers, so as the roofing season gets underway, our backlog starts to build and we get fairly busy. Regardless, we’ll do whatever it takes to get to your project as quickly as possible.

Q: How much will my roofing project cost?

A: It depends on the type of work you need. Most people who call us automatically think their roofs need to be replaced, but that’s not always the case. We’ll give you an honest assessment of your roof’s condition and determine if it needs to be replaced or just repaired. When we look at a roof, we look at the condition of everything, including the gutters, ventilation system and chimney. Once we have all that information, we’ll make a specific recommendation and provide a price quote.

Q: Do you use subcontractors?

A: Yes. A lot of roofing companies don’t want potential clients to know they use subcontractors, but we have no problem with that. We use subcontractors for three specific aspects of the job: removing the existing roof, installing gutters and, if it applies, working on any flat sections of the roof.

Q: What’s your approach to quality control?

A: For us, quality control comes down to two things: hiring qualified workers and treating them right. Our employees have the skill and expertise to do the job right, and their sense of loyalty motivates them to strive for the highest possible quality. We’ve even implemented a bonus program that rewards employees if their installations pass inspections and the homeowners are satisfied.

Q: Is there a place where I can see the roofing products you sell?

A: Yes, we have a showroom in Campbell that displays a wide variety of roof and gutter options, attic ventilators, solar panels, custom tiles, and more. It’s a great place to begin the selection process.

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SELECTED PHOTOS FROM R E Roofing and Construction, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Paul Proctor

Expert CONTRIBUTOR PROFILE

Paul Proctor: No Regrets

By James Florence, Diamond Certified Resource Reporter

CAMPBELL – After spending several years working in the corporate world, Paul Proctor had become accustomed to living out of a suitcase. It wasn’t until after he started a family, however, that he began to sense the need for a change. “I was constantly traveling for work,” he recalls. “My daughter was in the first grade, but I couldn’t have even told you where her school was because I was always gone. I decided this wasn’t the way I wanted to raise my children, so I began thinking about a career change that would allow me to be around more.”

Following much consideration, Paul decided his best option would be to fall back on a trade he’d learned in his youth. “My father was a roofing inspector, and I’d worked for him when I was a teenager,” he explains. “I figured it made more sense to get back into something I knew rather than jump into an entirely new industry, so I went to work for a local roofing company.” Later, Paul partnered with a co-worker to open an independent roofing business before eventually splitting off to found his own company, R E Roofing and Construction, Inc., in 1996.

More than 25 years later, Paul has no regrets about his career transition. “Getting back into roofing was the best decision I could’ve made, both personally and for my family,” he says. In addition to having a more flexible schedule, Paul has enjoyed passing his father’s trade to the next generation. “Both my sons, Yale and Miles, work for me, so it has become a real family business. I don’t know what it is about this industry, but we all love what we do. I think it must be in our blood!”

Paul was born and raised outside of Chicago, but he eventually migrated west to the South Bay Area, where he resides today with his wife, Jodie. Having experienced his share of frigid Illinois winters, Paul says he appreciates the comparably temperate climate of Northern California. “Regardless of the season, you can still get out and play a game of golf, which is not something you can say about many other areas of the country.”

Outside of work, Paul likes to stay mentally and physically active. “I’ve always enjoyed reading, which is how I spend most evenings,” he says. “I also spend about five hours a week at the gym, and I love to play golf with family and friends.” In addition to being an avid reader, Paul is currently composing his own novel—a work of crime fiction.

In regard to a personal motto, Paul says the adage “never stop moving” perfectly applies to his life. “Many people descend into poor health as they get older. Fortunately, we now know a lot more about how to stay healthy and fit as we age. That’s why I spend plenty of time at the gym—I want to stay on my own two legs for as long as possible!”

When asked the first thing he’d do if he could retire tomorrow, Paul says he’d invest more time into working on his novel. “It takes a lot of time. I currently try to write 800 words every day, so I think I would increase my quota if I had a little more time to spare.”

Ask Me Anything!

Q: What’s your favorite book genre?
A: Crime thrillers.

Q: What’s your favorite season?
A: Fall. While the leaves aren’t quite as glorious here as they are in the Midwest, the temperature is much more amiable. It’s a wonderful time of year to throw on a sweatshirt and enjoy a walk outside.

Q: What do you like on your pizza?
A: Pepperoni—good pepperoni.

Q: Do you collect anything?
A: Over the years, my wife and I have amassed a somewhat eclectic art collection. We have African art in our kitchen, a couple De La Nuez paintings in the living room and some pieces by an unknown French artist that I acquired in exchange for work.

Q: What’s your favorite holiday?
A: Thanksgiving.

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Expert articles
  • The Benefits of a Whole House Fan

    CAMPBELL — Roofing companies are always looking for ways to help homeowners conserve on energy, whether by upgrading attic insulation or augmenting roof ventilation. While installing additional air vents can improve home ventilation, another way to do this is by installing a whole house fan.

    Located in the attic, a whole house fan pulls in cool air from outside while simultaneously exhausting stale indoor air. When a home is closed up on a hot day, it can be difficult to cycle out the stale, muggy air in the evening. A whole house fan dramatically improves this, dropping the temperature inside a home to that of the outside in as little as 20 minutes.

    As a home cooling mechanism, a whole house fan has several advantages over central air conditioning. First is its cost savings: In addition to a relatively inexpensive installation cost, a whole house fan is two to three times less expensive to operate than an air conditioning system. Secondly, while central air conditioning simply cools down the same stale air that’s been in the house all day, a whole house fan brings in fresh air from outside. Add to these functional benefits the increased eco-friendliness and it’s easy to see why a whole house fan can be a good investment for any home.

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Expert video tip
  • Video: Alternative to Central Air Conditioning

    Complete Video Transcription:

    CAMPBELL — Host, Sarah Rutan: If you’d like to conserve energy in your home, you’ll want to consider a whole house fan. Today, we’re in Campbell with Diamond Certified Expert Contributor Paul Proctor of R E Roofing and Construction to learn more.

    Diamond Certified Expert Contributor, Paul Proctor: As a roofing company, we’re always looking for ways to help homeowners conserve on energy. We’re replacing attic insulation, we’re doing other things to help the homeowner increasing ventilation, but one of the beautiful products that we’re able to install is what we call a whole house fan.

    A whole house fan, if you’re not familiar with it, is installed in your attic, and it actually is used to pull in cooler outdoor air and exhaust hotter air. So, typically, when a homeowner returns home at, let’s say, 7:30 in the evening and it’s been a hot day, they can open up a couple windows, open up a couple doors, turn on the whole house fan. And in a matter of about 20 minutes, the temperature in the home will drop to the temperature that is now outside and cooler than the inside temperature.

    The advantage of this system versus central air, central air is extremely expensive by comparison to put in. It’s probably two to three times as expensive, and it’s more expensive to operate. In addition to that, you’re simply cooling down that same stale air that’s been in the closed up house all day; whereas, here you’re actually going to have fresh air in your home as well as a cooler temperature. It’s a lot less expensive to install, and it’s a lot less expensive to operate. And it’s a great product.

    Host, Sarah Rutan: To learn more from local, top-rated companies visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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R E Roofing and Construction, Inc. WEBSITE AND EXTERNAL FEED
  • R E Roofing and Construction, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON R E Roofing and Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 467 VERIFIED CUSTOMERS i
R E Roofing and Construction, Inc. : Average 9.4 out of 10 based on 467 unique customer surveys of customer satisfaction.

Bob P.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

1 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

The city inspector came by and said he had never seen a job run so cleanly. They are a great company to work with.

From the beginning to the end, they were great.

Kan P.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

2 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they are extremely reliable and honest.

I like that they are family owned and that we are supporting a local business. Also, the son, Miles, is great.

Carol S.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

3 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they are going to do.

They were very helpful. good communication. The mother and the son came to my house to prepare me for the work needed to be done. I am elderly so they made certain that I knew all the aspects of the job and what it entailed.

William K.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

4 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

Extremely knowledgeable

Nothing

Lori H.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

5 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a great job. They are honest and efficient.

Nothing specifically

Charles F.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

6 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

The owner is really helpful.

Best contractor I have worked with

Rick K.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

7 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

From beginning to end, they were conscience and easy to deal with.

Outstanding company

Gail C.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

8 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They managed to get me a tax credit. They are in the ballpark with the other bids I got. Their work was clean and concise.

I would have to say, their professionalism.

Paul B.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

9 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable and honest

Same thing I said before

Renee J.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

10 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I should say it is a first class company. Pricing is very fair, great company.

I would say, their customer service.

Marvin F.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

11 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was easy to work with them.

The owner was very approachable.

Lucille S.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

12 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They will internalize the problem and take care of it.

Their attentive actions and response time

Sandra M.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

13 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a family owned business and they treat their customer with respect.

They are very particular about you getting what you want.

Dave S.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

14 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was most impressed with their honorable approach to problems. They recognized the problems and owned the situation. I was very impressed.

The crew was knowledgeable and courteous.

Bill H.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

15 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable and helpful with the entire process.

I feel that they are trustworthy.

Josephine D.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

16 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very easy to work with and I got a lot of satisfaction knowing that I know exactly what I'm getting from them. They sit down with you and explain everything to you.

Their manners make them so pleasant to work with. They listen to you and ask questions about everything to find out what you want. They answer questions, and they have patience.

Peter O.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

17 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very clean as far as cleaning up every night after they were done for the day. They went over the driveway to make sure there were no nails left that may pop tires. He had a great suggestion about our neighbors' trees that drop stuff on our roof. He suggested putting fine mesh over the gutter and it worked perfectly. Now I don't have to get up there and clean it all the time any more. I was very pleased with them.

I was just really happy with them. They live up to their promises. If they tell you what they're going to do, then that's what they're going to do.

Ken M.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

18 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job for me. They gave me a good price for good work and I'd recommend them.

Paul was good. I liked him.

Karen P.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

19 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job and they were fast.

They were professional and got the job done quickly.

Bob F.

VERIFIED R E Roofing and Construction, Inc. CUSTOMER

20 of 467

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that the fellow I dealt with was Paul, the owner, and Paul was just a real down-to-earth kind of guy, very upfront. He gave us extremely fair prices, he didn't try to gouge us, there were no add-ons afterwards, and he didn't try to upsell us. He came out, said, 'Here's two to three options, pick the one best suited for you.' He was very pleasant to work with and he made it a low pressure situation. His crew is all very professional, especially the crew chief. It was a pleasure to have them around especially since none of his workers have tattoos which is a plus in my book.

They cleaned up every day. There weren't any issues at all. Paul was very flexible in terms of a schedule that worked for us. We were having solar installed at the same time as the roof and Paul was booked up, so the original schedule for the roof's installation was a few weeks out. But that was going to cause the solar guys to schedule the solar installation out even more, and that wouldn't have worked well for us. So Paul juggled his schedules and worked with us and got it done.

Read All 467 Survey Responses at Ratings View