Diamond Certified Company Report

Prime Real Estate Services

Diamond Certified Company Report

Prime Real Estate Services

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 26 VERIFIED CUSTOMERS i

Sandy J.

VERIFIED Prime Real Estate Services CUSTOMER

1 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She listened to me, and she was extremely helpful. She made everything less stressful.

She was always there for me when I needed her.

Victoria F.

VERIFIED Prime Real Estate Services CUSTOMER

2 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is the best. She represents you very well. She found us the house. She always communicated. She always does her best.

Her personality, you can relate to her, and you want to do business with her. You want her to be on your side.

Terri S.

VERIFIED Prime Real Estate Services CUSTOMER

3 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's wonderful.

She's thorough, and I loved her. She's a hard worker.

Read All 26 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Debby Benson-Miller, Real Estate Agent

Prime Real Estate Services assists clients with residential property sales and purchases in Sonoma County. Real Estate Agent Debby Benson-Miller utilizes her extensive knowledge of the North Bay Area to help potential buyers find homes that meet their specific requirements, and she has access to comprehensive online tools that provide clients with direct information about the latest local properties for sale.

Ms. Benson-Miller says much of Prime Real Estate Services’ success is the result of being responsive to clients’ needs and making the buying and selling process as stress-free as possible for them. “My objective on each job is to take things that could be considered difficult for the client and make them easy. Their goals become my goals—if they’re looking to buy a home, I focus on finding them something they’re going to love, and if they’re trying to sell a home, I do everything I can to get them top dollar. By talking them through their situations and clearly explaining their options, I’m able to ensure they have positive experiences.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Prime Real Estate Services

Locations

Sonoma County

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SERVICES PERFORMED

Residential Real Estate Sales & Purchases

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Prime Real Estate Services

Prime Real Estate Services recently sold this residential property.

Company Profile

Prime Real Estate Services assists clients with residential property sales and purchases in Sonoma County. Real Estate Agent Debby Benson-Miller utilizes her extensive knowledge of the North Bay Area to help potential buyers find homes that meet their specific requirements, and she has access to comprehensive online tools that provide clients with direct information about the latest local properties for sale.

Ms. Benson-Miller says much of Prime Real Estate Services’ success is the result of being responsive to clients’ needs and making the buying and selling process as stress-free as possible for them. “My objective on each job is to take things that could be considered difficult for the client and make them easy. Their goals become my goals—if they’re looking to buy a home, I focus on finding them something they’re going to love, and if they’re trying to sell a home, I do everything I can to get them top dollar. By talking them through their situations and clearly explaining their options, I’m able to ensure they have positive experiences.”

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Company Philosophy

“I understand that buying or selling a house is a huge decision, so I make sure my clients have all the tools they need to succeed. I treat every client like my best friend and work diligently to keep them informed of trends in the marketplace so they can achieve their real estate goals.”

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Comparative Summary

Maintaining customer satisfaction is crucial for any real estate professional, but it’s even more important for agents who have earned the prestigious Diamond Certified award. For Prime Real Estate Services, the easiest way to keep clients satisfied is to prioritize their needs throughout every step of the real estate process. “Some agents are just concerned about the paycheck, but I’m more concerned about the people,” says Real Estate Agent Debby Benson-Miller. “My first priority on every job is providing the client with honest guidance that helps them make a smart long-term decision.”

Ms. Benson-Miller has been assisting clients with residential property sales and purchases in Sonoma and Marin Counties since 1989. As a longtime resident of the North Bay, she utilizes her extensive knowledge of the area to help buyers find homes that meet their specific requirements, and she has access to online tools that provide clients with comprehensive information about the latest local properties for sale.

Unlike less experienced real estate agents that fall out of communication with their clients as their transactions progress, Prime Real Estate Services remains in close contact with clients every step of the way. “I keep my clients updated and informed on important dates and to-dos,” affirms Ms. Benson-Miller. “The way I see it, I’m accountable for keeping the transaction on track, not the client, so I’m proactive about doing so.”

Another distinguishing attribute of Prime Real Estate Services is its hands-on approach to presenting sellers’ homes. “I’m very particular when it comes to marketing my clients’ properties,” she says. “I actually have a storage unit full of furniture that I use for staging, and I make sure each home gets professional photos so potential buyers see it in the best possible light.”

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Industry Info

Whether you’re buying or selling, home inspections are a critical aspect of any real estate transaction.

There’s no official rule on who pays for home inspections, but according to Debby Benson-Miller, a real estate agent with Prime Real Estate Services in Rohnert Park, both buyers and sellers can benefit from having them performed. “If you’re a seller, taking care of inspections in advance allows you to disclose upfront information about your home to potential buyers,” she explains. “Since buyers hate unknowns, this can make a big difference in how confident they are in making offers on your property.”

Besides informing buyers, Ms. Benson-Miller notes that having inspections also informs you about your home’s condition, which is important. “Sellers are required to disclose anything that might be wrong with their houses, so knowing your home’s condition and disclosing it to buyers is the best way to cover yourself from any future liabilities.”

The types of inspections you need will vary depending on your home’s location. The two major ones are a general home inspection, which covers things like electrical and plumbing systems, and a termite inspection. However, if your house is located in a valley, you’ll likely need septic inspections as well.

Inspections are equally important if you’re a buyer, due to the simple fact that you need to know exactly what you’re buying. “A house may look great on the outside, but until a professional looks underneath it and tests the different systems, you won’t know if it’s actually as good as it looks,” cautions Ms. Benson-Miller. “So, if the seller hasn’t already done inspections, make sure you do them. Not only will you avoid a catastrophic discovery after the fact, if you happen to find anything, it can give you some leverage in negotiating a better price.”

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Frequently Asked Questions
Q: How do I find out what type of home I can afford?
A: “I recommend meeting with a lender and getting pre-approved for a home loan, which will let you know what your price range is. Even if you can’t get pre-approved for a loan, the lender will tell you what you need to do to get approved in the future.”
 
Q: Can you help me find my dream house even though I’m a first-time buyer?
A: “I can try, but it depends on what kind of loan you’re pre-approved for and what the market is like. Everyone wants the perfect house the first time around, but not everyone can afford it right away, in which case their first home has to be a stepping stone to get there later.”
 
Q: How do I know if my house is market-ready?
A: “I can look at your property and let you know if it’s ready to go on the market. Some houses are just spectacular and can be put on the market immediately, but most need a little preparation, from simple cleaning to cosmetic upgrades like interior painting.”
 
Q: How long will it take to sell my home?
A: “It depends on the market, which changes all the time. Sometimes houses can sell almost overnight; other times it can take several weeks. However, regardless of what the market is doing, the good news is there are always buyers and sellers. The best way to speed up the sale of your home is to have an effective marketing campaign, which includes staging, professional photographs and open houses.”
 
Q: Is real estate a good investment?
A: “Definitely—in fact, it’s one of the best investments you can make. Owning a home provides a lot more stability than renting. Even when the economy is down, as long as you have a comfortable mortgage payment, you’ll be in good shape, both in the present and for the future.”
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SELECTED PHOTOS FROM Prime Real Estate Services

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Debby Benson-Miller

Expert CONTRIBUTOR PROFILE

Debby Benson-Miller: In Her Father’s Footsteps

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — When asked how she ended up in real estate, Debby Benson-Miller credits the influence of her father. “My father used to buy and sell properties and was a big believer in real estate as an investment,” she remembers. “He tried to get me into it right out of high school, but I didn’t feel like I was ready to be an agent. Instead, I went to work as an administrator for the Humboldt Association of Realtors, where I gained experience running the multiple listing service and got to know a lot of Realtors. After 10 years, I decided I was ready to become an agent, so I got my license, moved to Sonoma County and have been serving this area ever since.”

As a Sonoma County real estate agent, Debby says her favorite part of her job is interacting with clients. “I’ve always been a people-person, so that part of the job came naturally to me. Plus, it’s very rewarding to help someone sell their home or hand the keys to a first-time buyer. Basically, I really like making people happy.”

A resident of Rohnert Park (where she lives with her husband and business partner, Tom), Debby expresses her appreciation for her North Bay locale. “Living in Sonoma County, we’re surrounded by natural beauty and fun activities. Whether you want to drive out to the coast or watch a Giants game in the city, there’s no shortage of things to do.”

Outside of work, Debby lives up to her reputation as a people-person by partaking in a variety of social activities. “I’m in a bunco group, a book club, and Tom and I are part of an RV group that goes on little excursions once a month,” she lists. “I’m also a member of the local Rotary chapter, the Junior League of Napa-Sonoma and Non Stop Connections, which is an offshoot of BNI.” When she’s not rubbing elbows with friends and colleagues, Debby likes spending time with her stepchildren, grandchildren and two orange cats.

In regard to a professional philosophy, Debby espouses the importance of communication. “People like to know what’s going on, especially when they’re in the middle of a major transaction, so communication is crucial,” she explains. “However, everybody is different, and I’ve learned that you need to communicate in different ways to different people. Some people want to be texted, some prefer email, and others want you to pick up the phone and call them. So, I make it a point to be flexible and adjust my communication style based on the client’s needs.”

When asked the first thing she’d do if she were to retire tomorrow, Debby says she’d live to the fullest. “I recently had a kidney transplant and I feel extremely fortunate to have my health back. It has really changed my outlook on life and made me realize the importance of enjoying every day. With that in mind, if I were to retire, I would do some traveling. I’ve always wanted to go to the East Coast and see Boston and Washington D.C., and I’ve also been thinking about going to Italy. But maybe I’d start with a good, old-fashioned cruise.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Sweet T’s in Santa Rosa.

Q: What’s your favorite thing to do on a rainy day?
A: Put on some sweats, turn on the fire and read a book. Of course, it’s also a good time to go to a movie.

Q: If someone was making a movie about your life, what actress would you choose to play yourself?
A: Kate Hudson.

Q: What’s your favorite thing to eat for dessert?
A: Key lime pie—Sweet T’s makes a great one.

Q: Do you have a favorite book?
A: I have a couple: “The Glass Castle” by Jeannette Walls and “Angry Housewives Eating Bon Bons” by Lorna Landvik.

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Expert articles
  • Real Estate Tips for Buyers and Sellers

    ROHNERT PARK — In real estate, there are typically two parties: a seller and a buyer. Regardless of what side you’re on, there are strategies that can help you improve your position. Consider the following tips:

    Tip for sellers
    Every seller wants to get the best possible price for their home, and one of the keys to achieving this is proper presentation through staging. Staging is a strategy that aims to make a home look more attractive to buyers without requiring a large financial investment. Common staging measures include repainting, improving interior lighting, and bringing in temporary furniture and/or houseplants. Of course, basic steps like cleaning and de-cluttering are equally crucial parts of the process. By achieving a clean, stylish presentation, staging will enable you to show off your home in the best possible light.

    Tip for buyers
    One of the most crucial steps for any buyer is getting pre-approved for a loan. When you’re pre-approved, you’re able to act quickly if you find a property you want to buy, which can make all the difference in your success. Your best route to getting pre-approved is to meet with a mortgage broker. If you go to a bank, you’ll have to meet their precise requirements or you’ll be denied. In contrast, a mortgage broker can go to several different lenders in search of one that will approve you. By finding a lender that’s willing to work with your particular circumstances, a mortgage broker can help you get pre-approved more quickly and with less hurdles to clear.

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Expert video tip
  • Video: Tips for Sellers and Buyers

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: Whether you’re planning to buy or sell a home, you can improve your prospects by learning some basic strategies. Today, we’re in Rohnert Park with Diamond Certified Expert Contributor Debby Benson-Miller of Prime Real Estate Services, who has some advice for sellers and buyers.

    Diamond Certified Expert Contributor, Debby Benson-Miller: So, sellers really should think about staging to sell their home. Everybody wants to get the best price for their home. If you paint a house, it may not cost that much, but it can make a huge difference in your price. Sprucing up the yard, removing all the extra items from counters, deep-cleaning the house so it smells really fresh when people come in, de-cluttering – taking out all those extra things that aren’t necessary – and think about changing out furniture, renting furniture or just moving furniture. Less is more, and you will get the best price for your house.

    And for buyers, a buyer should get pre-approved first thing. It’s so important when wanting to go look at properties. And I suggest going to a mortgage broker. A mortgage broker has many products that they can look at and find what fits your needs best. They have access to so many more loan products than a bank would.

    Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

     

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Prime Real Estate Services WEBSITE AND EXTERNAL FEED
  • Prime Real Estate Services SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.debbyandtom.com
  • Friendship and Service Above Self

    http://www.thecommunityvoice.com/archive_article/news/13750

    Debby Benson-Miller was born in Northern California and adopted by a family in Eureka when she was an infant.

Diamond Certified RATINGS ON Prime Real Estate Services
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 26 VERIFIED CUSTOMERS i
Prime Real Estate Services : Average 9.9 out of 10 based on 26 unique customer surveys of customer satisfaction.

Sandy J.

VERIFIED Prime Real Estate Services CUSTOMER

1 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She listened to me, and she was extremely helpful. She made everything less stressful.

She was always there for me when I needed her.

Victoria F.

VERIFIED Prime Real Estate Services CUSTOMER

2 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is the best. She represents you very well. She found us the house. She always communicated. She always does her best.

Her personality, you can relate to her, and you want to do business with her. You want her to be on your side.

Terri S.

VERIFIED Prime Real Estate Services CUSTOMER

3 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's wonderful.

She's thorough, and I loved her. She's a hard worker.

Patti D.

VERIFIED Prime Real Estate Services CUSTOMER

4 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very professional, informative, and very in touch with their community.

I think they handled our transaction professionally, and they communicated well with us.

Jeanette M.

VERIFIED Prime Real Estate Services CUSTOMER

5 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She was very helpful and gave lots of information. I always knew what was going to happen next. She was very upfront and open with me.

Being able to reach her at any time, and she was very prompt at returning my calls.

Joan S.

VERIFIED Prime Real Estate Services CUSTOMER

6 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

Full service and very professional, I needed to have work done in the house, and she ran with it. It was just perfect.

I think the personal, caring, and professional service

Mark T.

VERIFIED Prime Real Estate Services CUSTOMER

7 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She went above and beyond to help us.

Communication, she was prompt and appraised us of situations as they happened.

Alicia B.

VERIFIED Prime Real Estate Services CUSTOMER

8 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's dialed in, professional, and she's got her stuff together. She puts her clients first.

She was always efficient, and her communication was good. We always knew what was going on. She was in constant contact with us. We used her two times, both to sell and buy a house. She took a lot of the stress off of us.

Don D.

VERIFIED Prime Real Estate Services CUSTOMER

9 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She knows what she's doing. She knows the market.

She got back to me quickly. I would leave messages for her, and she would get back to me right away.

Mike O.

VERIFIED Prime Real Estate Services CUSTOMER

10 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's a really good Realtor. She's the one you want to go to, if you want to sell a house.

Her follow-up, knowledge, integrity, and the fact that when things with the buyer didn't go so well, she was able to keep me focused.

Jordan L.

VERIFIED Prime Real Estate Services CUSTOMER

11 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She goes above and beyond any agent I've ever worked with. She does the staging, and she makes the sale much easier. She does all the little extra things like cleaning up. I've recommended her to a ton of friends. They all said the same thing, that they really enjoyed working with her.

She goes above and beyond. That is her best quality.

Michael L.

VERIFIED Prime Real Estate Services CUSTOMER

12 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She was diligent, helpful, and on time. She gave above what I expected.

She worked really hard. She did a lot to make the place look good for the sale.

Val D.

VERIFIED Prime Real Estate Services CUSTOMER

13 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's on top of everything. She crosses all of her 't's' and dots and all of her 'i's'. She's always available, and her communication is really good. She's just really good at what she does. She worked around the clock and made sure there were no loopholes.

Her availability, reasonable manner, and thoroughness

Michelle L.

VERIFIED Prime Real Estate Services CUSTOMER

14 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She was always there and had the answers for us.

Friendly, happy, and she found a house for us.

Barbara N.

VERIFIED Prime Real Estate Services CUSTOMER

15 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

Wherever you need help, you'll get it. I was really 'green' when it came to buying a house. Debby is a great teacher and helped me a great deal.

Her patience with my ignorance

Mickey G.

VERIFIED Prime Real Estate Services CUSTOMER

16 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She is the only one you should use. She's so complete. She has the industry knowledge, and she is a complete professional.

She worked with me the way I wanted to be worked with.

Bre S.

VERIFIED Prime Real Estate Services CUSTOMER

17 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's somebody that goes above and beyond. We felt like we were her number one client. We felt that we were her top priority for the house that we wanted.

I liked the fact that I felt that she was a genuine person. She really had our best interest at heart.

Melisa N.

VERIFIED Prime Real Estate Services CUSTOMER

18 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She has been very wonderful. She went above and beyond for us.

She has a fun personality and goes above and beyond. We really appreciated her working around our schedule and on weekends.

Stan M.

VERIFIED Prime Real Estate Services CUSTOMER

19 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

Positive, proactive, pleasant, and professional

Her reaction time, she was really quick to respond.

Gina H.

VERIFIED Prime Real Estate Services CUSTOMER

20 of 26

Quality 10
10 10
Loyalty Yes
CRITIQUE

She's very knowledgeable, and she goes above and beyond to help her clients out.

I liked her knowledge and expertise in her area. We were first-time buyers, and she showed us everything. She showed us a house that we didn't think we would like, but we ended up buying that house. She really knows what she's doing.

Read All 26 Survey Responses at Ratings View