Diamond Certified Company Report

Pennzoil 10 Minute Oil Change

Diamond Certified Company Report

Pennzoil 10 Minute Oil Change

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 1114 VERIFIED CUSTOMERS i

Amanda R.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

1 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is probably the best one I've been to ever.

They were personal, didn't push anything, and they got everything done quickly.

Laurie M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

2 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fantastic. I've used them for years. The staff there is very caring and intelligent. I feel well taken care of there.

I really like the staff that they have and the efficiency. I know that they check everything. I don't feel like they're trying to milk me for money. They make suggestions for things I may want or need. They also check things before I go on a trip.

Miguel A.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

3 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always recommend what needs to be done according to what is due and coming up for the car. They have very great customer service and customer satisfaction and they are quick.

I've been going there a long time. It seems like they're changing a lot of staffing. I did like for a long time seeing the same staff and the same people. I understand business has to be run in a specific way and staff members have to move. All the staff is really friendly and really polite.

Read All 1114 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nick Samios, Owner

Pennzoil 10 Minute Oil Change performs a variety of vehicle maintenance services at four locations in Marin, San Francisco and Sonoma Counties. In addition to its trademark full-service oil changes (with 14-point inspections), the company drains and fills radiators; changes automatic transmission fluid, power steering and gearbox fluids; cleans fuel and air induction  systems; replaces serpentine belts; installs wiper blades; checks and replaces batteries; and more. Its technicians are  trained to use specialized equipment and premium Pennzoil products to perform services quickly and efficiently.

Pennzoil 10 Minute Oil Change proudly implements environmentally-friendly business practices at all its locations. In conjunction with the California Integrated Waste Management Board, the company provides certified waste oil collection sites for the public to drop off used motor oil (in five-gallon containers or less) during normal business hours. In addition to recycling motor oil, it strives to protect the environment by recycling used oil filters, antifreeze, transmission fluid and any other fluids that are byproducts of vehicle maintenance.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pennzoil 10 Minute Oil Change

COMPANY CONTACT
Locations

San Francisco
Marin County
Sonoma County
San Rafael
Novato
Sunset District
Richmond District
Santa Rosa
Rohnert Park

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SERVICES PERFORMED

Oil Changes
Vehicle Fluid Exchanges

BRANDS Supported
  • Pennzoil

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pennzoil 10 Minute Oil Change

Company Profile

Pennzoil 10 Minute Oil Change performs a variety of vehicle maintenance services at four locations in Marin, San Francisco and Sonoma Counties. In addition to its trademark full-service oil changes (with 14-point inspections), the company drains and fills radiators; changes automatic transmission fluid, power steering and gearbox fluids; cleans fuel and air induction  systems; replaces serpentine belts; installs wiper blades; checks and replaces batteries; and more. Its technicians are  trained to use specialized equipment and premium Pennzoil products to perform services quickly and efficiently.

Pennzoil 10 Minute Oil Change proudly implements environmentally-friendly business practices at all its locations. In conjunction with the California Integrated Waste Management Board, the company provides certified waste oil collection sites for the public to drop off used motor oil (in five-gallon containers or less) during normal business hours. In addition to recycling motor oil, it strives to protect the environment by recycling used oil filters, antifreeze, transmission fluid and any other fluids that are byproducts of vehicle maintenance.

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Company Philosophy

"We promote trust, reliability and customer service. If our customers aren't completely satisfied with our products or services, they can return to any of our locations and our skilled technicians will remedy the situation to their satisfaction. We pledge to only use quality products in a clean, safe and comfortable environment."

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Comparative Summary

Few automotive maintenance companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim one of the most recognizable names in the industry and four locations throughout the North Bay that are known for their consistent, high-quality service, but that’s exactly the case for Pennzoil 10 Minute Oil Change. “We have procedures in place to ensure our services are performed properly every time,” says Operations Manager Darrin Schlafer. “Also, most of our employees have been with us for many years, so they know exactly what we expect in terms of quality service.”

In addition to its trademark full-service oil change (which includes a14-point inspection) Pennzoil 10 Minute Oil Change offers an array of preventative maintenance services at its San Rafael, Santa Rosa, Novato and San Francisco facilities, from draining/filling radiators and replacing serpentine belts to cleaning fuel systems and installing wiper blades. The company’s technicians are trained to use specialized equipment and premium Pennzoil products, which allows them to perform services quickly and efficiently.

Unlike less experienced auto maintenance shops that require customers to schedule appointments days in advance and take several hours to perform their work, Pennzoil 10 Minute Oil Change designs its services to be completed as quickly as possible without sacrificing quality. “We understand that people have busy schedules and don’t want to leave their cars somewhere for half a day,” says Mr. Schlafer. “That’s why we have so many repeat customers–they know they’ll be in and out.”

Another distinguishing feature of Pennzoil 10 Minute Oil Change is its highly proficient computer database, which contains a wealth of information about each vehicle’s recommended services. “Our computer system is very specific, so our customers can learn a lot about their cars when they come in,” says Mr. Schlafer. “The system gives manufacturer recommendations based on mileage for all types of services, even ones we don’t perform. That type of information is very beneficial for properly maintaining a vehicle.”

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Industry Info

Regular oil changes are crucial to the performance and lifespan of your vehicle. Oil is the lifeblood of a car’s engine, performing such integral functions as lubrication, cooling, cleaning and protecting from rust. Usually, engines that have been well maintained with regular oil changes don’t develop any major bearing, ring, cam or valve problems before the 100,000 mile mark.

So how often should you change your oil? Most vehicle manufacturers recommend an oil change every 7,500 miles for “normal” driving, but what most people think of as normal driving is actually classified as “severe driving”—frequent short trips to the store, stop-and-go traffic, driving on rough and/or dusty roads, and driving steadily at highway speeds in hot weather. For this type of driving, vehicle manufacturers recommend an oil change every 3,000 miles (or every three to six months).

In addition to regularly changing your oil, it’s a good idea to check your oil level every few hundred miles and make sure it’s adequate. Be careful to not overfill—it can cause serious engine problems. Consult your car’s manual or an oil change technician to determine the right type of oil for your car. There are three main types of oil:

Conventional. This is the most common type of oil, and all modern cars are designed to run on it.

High mileage. Specifically designed for cars that have 75,000 miles or more, this oil contains additives that help improve performance and prevent leaks.

Synthetic. There are two grades of synthetic oil: regular and ultra. The latter performs better at higher and lower temperatures, which increases flowability and allows for better engine cleaning. Many manufacturers recommend synthetic oil for newer cars because it can contribute to better fuel economy.

Air filter
The lifespan of a car’s air filter often depends on the setting in which it’s driven. For example, a filter for a car that’s driven in a rural setting will have to be changed more frequently than a filter for a car driven in the city, simply because country roads create far more dirt and dust. City drivers should visually inspect their air filters every 10,000 to 15,000 miles. Drivers who travel on dirt roads, muddy fields or sandy areas should check their air filters during every oil change.

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Frequently Asked Questions

Q: Does your oil change service really take 10 minutes?

A: Generally, it takes 10 minutes once you’re in the door. Obviously, it’s ‘first come, first serve,’ so you have to factor in cars that are ahead of you. But once we start working on your car, it only takes 10 minutes.

Q: Can you tell me what type of oil I should use in my car?

A: Yes. If you don’t know what type of oil your car uses, our computer system will usually have the answer. If not, we’ll find the owner’s manual and look through it until we find the oil type. Either way, we’ll tell you what the manufacturer recommends and why.

Q: How often should I have my oil changed?

A: Your car’s oil, filters and other fluids should be changed based on the manufacturer’s recommendations. There are two schedules—one for normal driving and one for severe driving, the latter requiring more frequent oil changing. About 90 percent of our clients are in the severe driving category, which is surprising to some people, until we tell them that regular ‘stop and go’ driving is considered severe.

Q: Will going to an oil change shop rather than a dealership void the warranty on my new car?

A: No. All our products and services meet or exceed dealerships’ vehicle requirements and manufacturer recommendations.

Q: Do you offer any services besides oil changes?

A: Yes, we offer a variety of preventative maintenance services, including batteries, transmission fluid, differentials, cabinet air filters, wiper blades and light bulbs.

Q: When should I replace my wiper blades?

A: Generally, most wiper blades should be replaced every six to 12 months to ensure optimum performance and driving visibility, but if your wipers are chattering, streaking or failing to wipe cleanly and consistently, you need to immediately replace them. Wiper blades don’t last forever—blade materials fall victim to environmental factors and exposure to sunlight causes the rubber to slowly deteriorate.

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SELECTED PHOTOS FROM Pennzoil 10 Minute Oil Change

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  • Pennzoil 10 Minute Oil Change SOCIAL MEDIA FEEDS
COMPANY WEBSITE
http://www.penn10.com
Diamond Certified RATINGS ON Pennzoil 10 Minute Oil Change
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 1114 VERIFIED CUSTOMERS i
Pennzoil 10 Minute Oil Change : Average 8.8 out of 10 based on 1114 unique customer surveys of customer satisfaction.

Amanda R.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

1 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is probably the best one I've been to ever.

They were personal, didn't push anything, and they got everything done quickly.

Laurie M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

2 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fantastic. I've used them for years. The staff there is very caring and intelligent. I feel well taken care of there.

I really like the staff that they have and the efficiency. I know that they check everything. I don't feel like they're trying to milk me for money. They make suggestions for things I may want or need. They also check things before I go on a trip.

Miguel A.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

3 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always recommend what needs to be done according to what is due and coming up for the car. They have very great customer service and customer satisfaction and they are quick.

I've been going there a long time. It seems like they're changing a lot of staffing. I did like for a long time seeing the same staff and the same people. I understand business has to be run in a specific way and staff members have to move. All the staff is really friendly and really polite.

David M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

4 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

Really fast service

It was convenient and fast.

Kimberly H.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

5 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's fast and easy.

It's fast and easy. It was good for an oil change. They are the fastest I've ever been to.

Fred D.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

6 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are quick, efficient, and friendly.

They are quick, efficient, and friendly.

Christopher K.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

7 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

My car has over 230,000 miles and is still running well, and I've been keeping up with oil changes at Pennzoil in Novato.

That my car is still running 10 years and 230,000 miles later

Sybil C.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

8 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, easy and reliable.

They're quick and easy and reliable. It's really great. We go to lunch nearby.

Lori G.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

9 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick and efficient.

They are convenient.

Jarid K.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

10 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast and cheap.

They are fast and cheap.

Shirley T.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

11 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've gone there for years, so I would recommend them.

They can usually do the work when I come in. They are polite.

William H.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

12 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have great service.

It's quick, in and out. For me, time matters.

Susan P.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

13 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quick and easy

Super friendly and responsive

Crystal M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

14 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

I had an excellent experience.

They were really efficient with their timing and thorough with explaining about what needed to be done.

Joao M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

15 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were very clear what needed to be changed and did not pressure me to make a purchase that I did not feel comfortable with.

Mikhail V.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

16 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

The best service

The best service

Seng M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

17 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

So far so good

The timing is perfect.

Suzanne M.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

18 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Nothing in particular to mention

Manuel R.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

19 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very quick and professional

Very quick and professional

Yaoyao B.

VERIFIED Pennzoil 10 Minute Oil Change CUSTOMER

20 of 1114

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend.

Nice and friendly

Read All 1114 Survey Responses at Ratings View