Diamond Certified Company Report

Paradise Pet Resorts

Diamond Certified Company Report

Paradise Pet Resorts

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 102 VERIFIED CUSTOMERS i

Cathy P.

VERIFIED Paradise Pet Resorts CUSTOMER

1 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically, my dog loves going there. She is happy when I pick her up and when I take here there. The people are very nice.

The hours are very convenient, especially on weekends, as they close at 7:00 PM.

Christine O.

VERIFIED Paradise Pet Resorts CUSTOMER

2 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust the staff, and they are all friendly. The facility is well-maintained, and the staff monitors the dogs. I had good results with my dog when I took him to the pet groomer.

The first time I left my dog with them, they were very friendly. They accepted my dog, and they even let me have his day care for free. When I picked up my dog, they had a certificate with picture of him and a doggie bag with treats for him.

Daryl T.

VERIFIED Paradise Pet Resorts CUSTOMER

3 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It keeps the dogs healthy, because they are active. They don't have weight issues. It keeps them entertained during the day while I am at work, and they come home exhausted. They get groomed there as well, and the groomer is really good. The girls in the office are really sweet, and they are really accommodating and really helpful.

They are friendly, and they want to keep your pets happy. They do everything there, and they have swim classes.

Read All 102 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mike Campbell, Owner

Paradise Pet Resorts provides overnight boarding and day care services for dogs, cats, and small animals like hamsters and birds at two locations in Rohnert Park and Santa Rosa. The company also offers in-house pet grooming and dog training, and it partners with several local shelters to help people adopt or foster dogs and cats who need new homes.

Owner Mike Campbell says Paradise Pet Resorts’ passionate approach to animal care has allowed it to develop and maintain a loyal clientele base. “Our customers look at their dogs and cats as family members, so the fact that they trust us to take care of their families is a responsibility we take very seriously. They know their pets are safe and having a great time, so they’re able to relax and enjoy themselves.”

Paradise Pet Resorts’ facilities are equipped with webcams so clients can check in on their pets remotely, which Mr. Campbell says makes them feel more comfortable while they’re on vacation. “We’re an open book—our customers can go online whenever they want and see their dogs having fun in our play areas. Ultimately, that gives them even more confidence that their pets are in great hands.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Paradise Pet Resorts

COMPANY CONTACT
Service AREA

Sonoma County
Oakland
Concord
Fremont
Livermore
San Ramon
Dublin
Hayward
Danville
Walnut Creek.

SERVICES PERFORMED

Dog & Cat Boarding
Pet Grooming
Dog Training
Pet Adoption & Fostering
Bird & Small Animal Boarding

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Paradise Pet Resorts

Company Profile

Paradise Pet Resorts provides overnight boarding and day care services for dogs, cats, and small animals like hamsters and birds at two locations in Rohnert Park and Santa Rosa. The company also offers in-house pet grooming and dog training, and it partners with several local shelters to help people adopt or foster dogs and cats who need new homes.

Owner Mike Campbell says Paradise Pet Resorts’ passionate approach to animal care has allowed it to develop and maintain a loyal clientele base. “Our customers look at their dogs and cats as family members, so the fact that they trust us to take care of their families is a responsibility we take very seriously. They know their pets are safe and having a great time, so they’re able to relax and enjoy themselves.”

Paradise Pet Resorts’ facilities are equipped with webcams so clients can check in on their pets remotely, which Mr. Campbell says makes them feel more comfortable while they’re on vacation. “We’re an open book—our customers can go online whenever they want and see their dogs having fun in our play areas. Ultimately, that gives them even more confidence that their pets are in great hands.”

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Company Philosophy

"We want every animal to have the best possible experience while they're staying here, so we go out of our way to make sure they're happy. From our skilled groomers to our experienced trainers, everyone who works here loves providing animals with the attention and care they deserve."

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Comparative Summary

Pet boarding companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Paradise Pet Resorts sets itself apart by taking an active, social approach to boarding its customers’ pets. “Dogs are social by nature, so we provide them with an environment that lets them have fun together in a pack situation, which greatly reduces their stress while they’re here,” says owner Mike Campbell. “Our goal is to make sure every animal has a positive, relaxed experience from the time they’re dropped off until they go home.”

Paradise Pet Resorts has been providing overnight boarding and day care services for dogs, cats, and small animals like hamsters and birds at two locations in Rohnert Park and Santa Rosa since 2007. In-house grooming and training services are also available, and the company partners with numerous local shelters to help people adopt or foster dogs and cats who need new homes.

Unlike pet boarding facilities that offer limited pick-up and drop-off hours, Paradise Pet Resorts makes sure its business hours are conducive to its customers’ schedules. “We’re open from 6:30am until 7pm on weekdays and from 7am until 7pm on weekends, which is really helpful for a lot of people,” says Mr. Campbell. “Ultimately, we want to make it as convenient as possible for our clients to drop off and pick up their pets.”

Another distinguishing attribute of Paradise Pet Resorts is its company-wide emphasis on ensuring the comfort and well-being of its animal guests: each pet get its own temperature-controlled cabana that features fleece bedding and soft music during nighttime hours, and staff members are always available to give them attention if they’re feeling anxious. “Our clients can also leave behind toys and personal belongings if that will make their pets more comfortable,” says Mr. Campbell. “We want every animal to be happy and healthy during their stay, so everything we do is geared toward achieving that goal.”

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Industry Info

When it comes to maintaining the windows on your home or business, don’t underestimate the importance of working with a professional. Dogs are pack animals by nature, which means they’re geared toward other dogs and function best in pack situations. However, many dogs don’t see other dogs on a regular basis, so their packs become their owners and any dogs in their immediate household. Over time, this can create anxiety and even frustration toward other canines.

Even though dogs are naturally social animals, even well-socialized dogs that don’t have regular, positive interactions with other dogs can lose their social skills. This can result in behavior issues, dog-on-dog aggression, leash reactivity and other negative consequences. “It’s important to socialize dogs early in life and give them a lot of exposure to other dogs,” advises Mike Campbell, owner of Paradise Pet Resorts in Rohnert Park and Santa Rosa. “It helps them learn proper etiquette, good manners, and behaviors that can make them confident and well-socialized with people and other pets.”

For some people, this means taking their pets on regular walks and to areas where they’ll see and meet other dogs. Some have play groups with neighbors or friends, while others sign up for obedience or agility classes. Dog parks can be popular choices, too. Another option is dog daycare or boarding facilities that offer safe, monitored social situations where dogs can practice positive pack behaviors.

How can dog daycare or social boarding experiences help your pet?

“Dogs need experiences with other dogs to stay social,” says Mr. Campbell. “They can get out of practice, and that’s when you end up with problems. However, if you take your dog to daycare, they can practice their social skills, so they’re less likely to be reactive when they see other dogs.”

When considering dog daycare facilities, look for the following features:

  • Clean, friendly and safe
  • Educated employees who understand dog behavior and body language
  • Monitored play groups that are separated by dog size and activity level
  • Smaller play groups (large packs can become unmanageable)
  • Attention to reinforcing positive behavior with other dogs and people
  • Room for dogs to rest or have a quiet space away from the pack
  • Plenty of clean water
  • Protection from the elements on hot or cold days
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Frequently Asked Questions

Q: Do you offer services beyond pet boarding and daycare?

A: Yes, we also offer grooming and dog training. Our groomer, Sherry Slick, has 16 years of experience and can groom all breeds. Our trainer, Kathy Sidjakov, used to train animals for commercials and TV shows, so she’s a great asset to our facility. She even trains our employees how to monitor the playgroups and make sure all the dogs are getting along.

Q: What should I bring for my pet’s stay?

A: Bring whatever you think will make your pet most comfortable. We’ll put everything in their cabana so they can have their favorite toys, bedding and belongings. We also recommend bringing your pet’s regular food so they don’t experience any sudden digestive problems.

Q: Do you have webcams so I can see my dog while I’m away?

A: Absolutely. You can download our app, Odoggy, on your smartphone or iPad and check in on your pet from anywhere in the world.

Q: Do you monitor animals for illness?

A: Yes. Our employees understand what to look for when it comes to illness and disease, and we never board pets that are already sick. Sometimes dogs and cats get upset stomachs, but as long as they’re having a good time and seem to be feeling well otherwise, if usually isn’t a problem. We keep a close eye on every animal, so if something seems wrong, we’ll contact the owner and let them know what’s going on so they can make a decision. If it’s an emergency, we’ll take them to the vet immediately.

Q: Do you give tours of your facility?

A: Yes, we offer tours during normal business hours. Come by any time and we’ll show you around the entire facility.

Q: Do you take walk-ins for grooming?

A: We can usually accept walk-ins for things like nail trims and baths, but if your dog needs a haircut, you’ll need to make an appointment.

Q: Do you offer any discounts?

A: Yes, we offer discounts for multiple pets and stays of six nights or longer.

Q: Can my dogs stay together in the same cabana?

A: We always put pets from the same family together unless their owners ask that they be separated. It’s more comfortable for them that way—they’re used to being together at home, so we let them do the same thing while they’re here. If the dogs are the same size, we try to keep them together in the play areas as well. If one dog is little and the other dog is big, we have to split them up in the play areas for the safety of the smaller dog.

Q: What vaccines do you require?

A: For dogs, we require vaccines for rabies, distemper and Bordetella, which is kennel cough. For cats, we require the FVRCP and rabies vaccines.

Q: Will you feed my pet what I feed them at home?

A: Yes. We have our own food, but we recommend that you bring your pet’s usual food for the duration of their stay. Animals can get upset stomachs if their food suddenly changes, and many dog breeds are susceptible to stomach issues.

Q: Do you administer medications?

A: Yes. Many pets come in with medications, especially if they’re older. We can administer any medications they need, as per the directions.

Q: Do you have a pool for dogs that like to swim?

A: Yes, and we even offer dock diving for trainers and dogs that are entering local competitions. Most dogs already know how to swim, but if yours is reticent about water, we have a wide range of flotation devices to get them started.

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SELECTED PHOTOS FROM Paradise Pet Resorts

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Mike Campbell

Expert CONTRIBUTOR PROFILE
  • Mike Campbell is a 10-year veteran of the pet boarding industry and owner of Paradise Pet Resorts, a Diamond Certified company. He can be reached at (707) 563-9544 or by email.

Mike Campbell: It’s a Dog’s Life

By James Florence, Diamond Certified Resource Reporter

ROHNERT PARK — After 26 years working in retail, Mike Campbell was ready for a change, so when a unique opportunity came to his attention, he didn’t hesitate to let his career go to the dogs. “My mom told me that a family friend in Colorado had started a Camp Bow Wow franchise, and it piqued my interest,” he recounts. “I’ve always loved animals, and I also wanted to run my own business, so a pet boarding franchise seemed like a perfect situation. It wasn’t long before I started my own Camp Bow Wow franchise here in the North Bay. After five years with the franchise, I felt I was ready to strike out on my own, so I founded my own pet boarding business in 2007.”

Today, as owner of Paradise Pet Resorts, Mike says his favorite part of his job is interacting with his customers, both animal and human. “It’s neat to build relationships with my clients and their pets. When you care for someone’s pet, you sort of become an extended part of their family, so it’s a unique and rewarding dynamic.”

Originally from Southern California, Mike today resides in Santa Rosa, where he appreciates his central proximity to all the Bay Area has to offer. “I feel like this is the best place in the world to live,” he says. “We have the wine country, the beaches, the mountains and the most beautiful city in the world: San Francisco. It just doesn’t get any better.”

While Mike devotes the bulk of his time to running and developing his business, he does enjoy the occasional respite by going to the movies, going wine tasting and sampling the diverse local cuisine. Additionally, he likes hanging out with his favorite furry companions: Leah, a golden retriever, and Lewey, a terrier-chihuahua mix. “Leah is the love of my life, and Lewey is a tough little guy with a lot of spirit. I get the feeling he thinks he’s a lot bigger than he actually is.”

In regard to his life and career, Mike says life’s too short not to do what you love. “In general, I think the most important thing is to enjoy every day, and that includes your work. A lot of people seem to view work as a necessary evil, but for me, it’s a joy and a privilege. After all, when you’re able to do something you love, it hardly feels like work at all.”

Ask Me Anything!

Q: What’s the best gift you ever received?
A: Leah, my golden retriever.

Q: What was your first pet?
A: My first dog was a little Samoyed mix named Nicky. I’d previously had turtles, hamsters and guinea pigs, but after I got Nicky, I really learned to love dogs.

Q: What’s your favorite type of wine?
A: Zinfandel.

Q: What’s your favorite snack?
A: Carrots, nuts…anything healthy.

Q: Music or talk radio?
A: Music. I like a lot of contemporary, top 40 stuff like OneRepublic and Imagine Dragons.

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Expert articles
  • The Benefits of Dog Daycare

    ROHNERT PARK — Many dog owners make a habit of leaving their dogs home alone while they’re at work during the day. However, there’s a better option that not only ensures your dog is supervised, but actually nurtures its physical and emotional health as well: dog daycare at a local pet kennel.

    As dog owners, we like to think we give our dogs everything they need, but there’s one thing we aren’t able to provide: interaction with other dogs. Dogs are pack animals by nature, so socialization with other members of their species is an important part of life for them. By bringing your dog to daycare instead of leaving it at home during the day, you’ll give it a chance to play and interact with other dogs, which will cultivate emotional wellness.

    Another significant benefit of dog daycare is physical exercise. Many dog owners assume their dogs naturally have a sedentary demeanor, but this is only because they aren’t given opportunities to be physically active. That’s why new dog daycare clients are often surprised to see a side of their dog they didn’t know existed: one full of vim and vigor.

    Remember, it’s our responsibility as pet owners to make sure our dogs are happy. So, instead of leaving your dog at home to lie around all day until you return, consider enrolling it in dog daycare—you might be surprised by the results.

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Expert video tip
  • Video: Socializing Your Dog

    Complete Video Transcription:

    ROHNERT PARK — Host, Sarah Rutan: Besides exercise and nutrition, an important part of caring for a dog’s health is providing opportunities for socialization. Today we’re in Rohnert Park with Diamond Certified Expert Contributor Mike Campbell of Paradise Pet Resorts to learn why. 

    Diamond Certified Expert Contributor, Mike Campbell: I always advise people – and my tip to them is to really don’t underestimate how beneficial daycare and socialization is to dogs. I mean, they’re pack animals by nature. We see them at home. We like to think that we give them everything they need as people, but I think dogs need dog interaction. They communicate well amongst themselves. It’s just something they seem to like. If you watch the webcams, you just see when they get in the play areas, they just go crazy. They love it out there. They love being part of the pack for the day.

    So, don’t underestimate how important it is for your dog to socialize and get the exercise in. People say that their dog – I’ve had so many customers come in and say their dog – all they do at home is lay around, and they’re very sedentary; they don’t do too much. Then they come here, and they seem like a totally different dog. We have to remember, at home, there’s only so many options. They can’t open the door. They can’t open the cupboards and get snacks. You know, they’re pretty much at our mercy.

    But, really, the dogs – I’ve seen it so many times – the dogs are actually more active than people might think they are, and it’s really beneficial to the dogs – their happiness. I mean, if you have pets, I think part of being a pet owner is to try to make sure that your pet is as happy as you can make it. So –

    Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Paradise Pet Resorts WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Paradise Pet Resorts
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 102 VERIFIED CUSTOMERS i
Paradise Pet Resorts : Average 8.6 out of 10 based on 102 unique customer surveys of customer satisfaction.

Cathy P.

VERIFIED Paradise Pet Resorts CUSTOMER

1 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

Basically, my dog loves going there. She is happy when I pick her up and when I take here there. The people are very nice.

The hours are very convenient, especially on weekends, as they close at 7:00 PM.

Christine O.

VERIFIED Paradise Pet Resorts CUSTOMER

2 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust the staff, and they are all friendly. The facility is well-maintained, and the staff monitors the dogs. I had good results with my dog when I took him to the pet groomer.

The first time I left my dog with them, they were very friendly. They accepted my dog, and they even let me have his day care for free. When I picked up my dog, they had a certificate with picture of him and a doggie bag with treats for him.

Daryl T.

VERIFIED Paradise Pet Resorts CUSTOMER

3 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It keeps the dogs healthy, because they are active. They don't have weight issues. It keeps them entertained during the day while I am at work, and they come home exhausted. They get groomed there as well, and the groomer is really good. The girls in the office are really sweet, and they are really accommodating and really helpful.

They are friendly, and they want to keep your pets happy. They do everything there, and they have swim classes.

Angela D.

VERIFIED Paradise Pet Resorts CUSTOMER

4 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

My dog got sprayed by a skunk, and they fixed it. It went from me not wanting to touch him or let him in my house back to his normal self. It was excellent.

How friendly and easy they were to work with

Jackson S.

VERIFIED Paradise Pet Resorts CUSTOMER

5 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a really good facility, good customer service, and they take good care of our dog.

The customer service, they're really friendly. After just one or two visits, they knew us by name.

Brandon S.

VERIFIED Paradise Pet Resorts CUSTOMER

6 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the fact that they have cameras on all of the play areas, so I could use the app on my phone to check on my dog while I am working.

I liked the fact that they had cameras in all of the play areas, so I could use the app on my phone to look at my dog while I am working.

Camille F.

VERIFIED Paradise Pet Resorts CUSTOMER

7 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

My dog seems to really like it there, and they always take very good care of him.

I trust them, and that's the best thing for me.

Addison D.

VERIFIED Paradise Pet Resorts CUSTOMER

8 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

My pet came back just fine.

Availability of being able to leave my pet there

Christina R.

VERIFIED Paradise Pet Resorts CUSTOMER

9 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a very nice place to put your pet, and they have nice facility. They have a swimming pool for the bigger dogs.

They have a reasonable price.

Christy T.

VERIFIED Paradise Pet Resorts CUSTOMER

10 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I received great service. You should take your pet there.

They are friendly, and my dog seems to be happy going there.

Cindy P.

VERIFIED Paradise Pet Resorts CUSTOMER

11 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are accommodating, and my dog seems happier there versus other boarding facilities.

They have a lot of space.

Daniel K.

VERIFIED Paradise Pet Resorts CUSTOMER

12 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have many activities for the animals to partake in, which I think is great.

They just let the dogs blow off some steam with the activities they have them doing.

David C.

VERIFIED Paradise Pet Resorts CUSTOMER

13 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is worth the money to take your pet there.

If my dog doesn't get along with another dog, they will separate them.

Deanna C.

VERIFIED Paradise Pet Resorts CUSTOMER

14 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is very friendly and clean.

It is really nice that they have a facility where they can take care of the dogs.

Deanne C.

VERIFIED Paradise Pet Resorts CUSTOMER

15 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a pretty big and nice area for the dogs to play around in.

They have a reasonable cost, and they take care of my dog while I'm at work.

Erika F.

VERIFIED Paradise Pet Resorts CUSTOMER

16 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

Overall, I think it's a wonderful establishment that really takes pride in their field of work. The love they have for animals is truly beautiful.

They're caring, personable, and easy to work with.

Evelyn P.

VERIFIED Paradise Pet Resorts CUSTOMER

17 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a wonderful place to take your pet, and everybody is friendly. The place is nice and clean.

I like all of it. I like the way they take care of the pets. They are well taken care of.

Avery P.

VERIFIED Paradise Pet Resorts CUSTOMER

18 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am very happy, and they have always taken good care of my dogs. I am on my third dog now. They have done a good job of grooming, and my dogs need frequent haircuts. They do good work, and the dogs always seem to be happy. They are not resistant to going there.

They do a really good job.

Hanna K.

VERIFIED Paradise Pet Resorts CUSTOMER

19 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is a good place to leave my pet, and the price is very good.

It is clean, and they take care of the pets very well.

Gina I.

VERIFIED Paradise Pet Resorts CUSTOMER

20 of 102

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. I guess I'd say they were nice.

It was convenient, and they were reasonably priced.

Read All 102 Survey Responses at Ratings View