Diamond Certified Company Report

Pacheaco Construction

Diamond Certified Company Report

Pacheaco Construction

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 72 VERIFIED CUSTOMERS i

Mary F.

VERIFIED Pacheaco Construction CUSTOMER

1 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

I just like everything about them. They were prompt, they explained what they were going to do, and they had qualified people working with them.

Renee S.

VERIFIED Pacheaco Construction CUSTOMER

2 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them highly. They are very professional and very good.

They were timely.

Karen M.

VERIFIED Pacheaco Construction CUSTOMER

3 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them.

I liked that they were on the task every day. They completed the job when they said they were going to.

Read All 72 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Mark Pacheaco, Owner

Pacheaco Construction is a full-service remodeling company that serves residential clients in Alameda, Contra Costa, San Mateo and Santa Clara Counties. The firm’s design/build capabilities allow it to provide a singular point of responsibility for projects that range from kitchen and bathroom remodels to window and door replacements. It also builds room additions (second- and single-story) and offers several ancillary services, including foundation planning and materials analysis.

A childhood fascination with construction was the beginning of a lifelong vocation for owner Mark Pacheaco. After gaining years of experience by working on a broad range of construction projects, Mr. Pacheaco established Pacheaco Construction with a goal that remains the same today: to lead a team of experienced, professional tradesmen and offer quality work, competitive pricing, and on-time completion.

Pacheaco Construction strives to balance aesthetics, function and cost on every project. The company takes pride in keeping worksites safe and making houses livable during the remodeling process. “Whether it’s a single room update or a whole house renovation, our commitment to excellence is unyielding,” says Mr. Pacheaco.

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Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacheaco Construction

COMPANY CONTACT
Service AREA

Alameda County
Contra Costa County
San Mateo County
Santa Clara County

SERVICES PERFORMED

Architectural Design & Drafting
Complete Interior & Exterior Remodeling
One- & Two-Story Additions
Written Proposals & Contracts

BRANDS Supported
  • Andersen

  • Milgard

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacheaco Construction

Pacheaco Construction remodels Bay Area kitchens.

Company Profile

Pacheaco Construction is a full-service remodeling company that serves residential clients in Alameda, Contra Costa, San Mateo and Santa Clara Counties. The firm’s design/build capabilities allow it to provide a singular point of responsibility for projects that range from kitchen and bathroom remodels to window and door replacements. It also builds room additions (second- and single-story) and offers several ancillary services, including foundation planning and materials analysis.

A childhood fascination with construction was the beginning of a lifelong vocation for owner Mark Pacheaco. After gaining years of experience by working on a broad range of construction projects, Mr. Pacheaco established Pacheaco Construction with a goal that remains the same today: to lead a team of experienced, professional tradesmen and offer quality work, competitive pricing, and on-time completion.

Pacheaco Construction strives to balance aesthetics, function and cost on every project. The company takes pride in keeping worksites safe and making houses livable during the remodeling process. “Whether it’s a single room update or a whole house renovation, our commitment to excellence is unyielding,” says Mr. Pacheaco.

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Company Philosophy

"We understand that having workers in a home can be inconvenient and bothersome for some people, so we always conduct ourselves courteously and with respect to our clients' safety and well-being. We arrive on time, stay on schedule and leave the worksite clean when we leave. If there's anything we can do to make the remodeling experience more pleasant for our clients, we're happy to comply."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for kitchen and bathroom contractors that have earned the prestigious Diamond Certified award. In addition to its Diamond Certified status, Pacheaco Construction upholds its reputation for customer satisfaction by providing a team of architects and designers who ensure each project maintains a proper balance of aesthetics, function and cost. “When we’re doing a whole house remodel, we can often improve the home by doing things like rearranging the floor plan,” explains owner Mark Pacheaco. “We plan extensively, so there are few surprises or additional costs once we start work.”

For the last two decades, Pacheaco Construction has been providing high-quality construction services for homeowners in the East Bay and Santa Clara County. The firm primarily focuses on residential remodeling and additions, but it also handles tenant improvement work for commercial clients. “We do just about anything residential,” says Mr. Pacheaco, who spent six years learning the construction trade before establishing his own company in 1990. “Our work speaks for itself.”

Unlike larger construction firms that place less of an emphasis on customer communication than completing work as fast as possible, Pacheaco Construction keeps each client informed about project happenings on a daily basis. “We’re very forthcoming with our customers,” confirms Mr. Pacheaco. “We set a timeline for each job and stick to it. It’s a rare event when we take longer than we originally projected.”

Another distinctive characteristic of Pacheaco Construction is its highly trained and experienced employees, many of whom have been with the company for years. “If I’m not on a jobsite, my employees are always ready to answer questions and assist the homeowner in any way possible,” says Mr. Pacheaco. “We’ve been in business long enough to recognize the employees that do excellent work and adhere to our high standards for customer service. All our people are top-notch.”

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Industry Info

Take simple steps to expand the overall look and feel of your kitchen. On average, the kitchen remains one of the smallest rooms in the American home (a small kitchen is defined as 150 square feet or smaller). If your kitchen fits this description, consider the following tips to make it look more spacious without committing to a full-scale remodel:

Implement unique storage solutions. Install high pantry cabinets to eliminate extra-small cabinets. Add pullout shelves, rotating inserts and tilt-out bins to increase accessibility and storage within the cabinets. Light colored cabinets, open shelves, wire organizers and glass-front doors will help lighten the space. Also, by adding more open display shelves and cabinets, the room will appear greatly expanded. Too many cabinets, especially made of dark materials, will give the illusion that the room is much smaller.

Choose appliances wisely. There are numerous high-efficiency appliances that will provide you with the same luxuries as people with large kitchens. Try to keep your cook top and oven in the same area to save valuable counter space. Have microwaves built into the cabinetry to increase counter space. Keep all small appliances stored in either an appliance garage or pantry to maintain a clutter-free workspace.

Magnetize. Items such as cooking utensils, spices, manual can openers and towel holders all come in magnetic styles that can be attached to a simple piece of metal and mounted to the wall, which frees up counter space.

Maintain a mix of natural and ambient lighting. A skylight will open the ceiling to more light and raise a portion of the ceiling, visually expanding the space. Bay or greenhouse windows create an open feel. Natural light should be complemented by ambient and task lighting to provide the same feeling at night.

Add a personalized touch. Display small, simple items that add a personal touch without creating a feel of clutter. Too many displays will cause the kitchen to look much smaller, but the right amount can add warmth and provide the illusion of a larger space.

Donate items you don’t use anymore. You can gain storage and counter space by getting rid of little-used specialty items such as popcorn makers, ice cream machines, deep fryers, waffle irons, rice cookers and iced tea brewers.

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Frequently Asked Questions

Q: Do you maintain a clean jobsite?

A: Yes. We respect our clients’ homes and understand they don’t want to find a mess when they come home from work. We clean up at the end of every work day and take careful precautions to contain dust.

Q: Will your crew be on the job every day?

A: Absolutely. Aside from waiting for building inspections, something will be happening on your job every day.

Q: Do you maintain your schedules?

A: Yes. It’s rare that we take longer than promised. If we fall behind, we usually work weekends to catch up.

Q: How do you handle change orders?

A: Our standard contract details common conditions that could add to the cost, such as faulty electrical wiring and dry rot. It also explains the rates we charge for different types of work and includes an allowance for unexpected conditions.

Q: Are your employees and subcontractors trustworthy?

A: Absolutely. All our employees are family men and long-term employees, as are most of our contractors. In 20 years, we’ve never had a security incident involving an employee or subcontractor.

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Pacheaco Construction WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Pacheaco Construction
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 72 VERIFIED CUSTOMERS i
Pacheaco Construction : Average 8.8 out of 10 based on 72 unique customer surveys of customer satisfaction.

Mary F.

VERIFIED Pacheaco Construction CUSTOMER

1 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

I just like everything about them. They were prompt, they explained what they were going to do, and they had qualified people working with them.

Renee S.

VERIFIED Pacheaco Construction CUSTOMER

2 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I recommend them highly. They are very professional and very good.

They were timely.

Karen M.

VERIFIED Pacheaco Construction CUSTOMER

3 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them.

I liked that they were on the task every day. They completed the job when they said they were going to.

Pauline B.

VERIFIED Pacheaco Construction CUSTOMER

4 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know. I'm not sure.

Just their quality work

Kathie B.

VERIFIED Pacheaco Construction CUSTOMER

5 of 72

Quality 10
10 10
Loyalty No
CRITIQUE

I thought they were very proactive with everything and showed up when they said they would. Overall, things turned out great.

Nothing that I can think of specifically, just the things I said.

Kay F.

VERIFIED Pacheaco Construction CUSTOMER

6 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're cool.

They did what they were told to do.

Amanda K.

VERIFIED Pacheaco Construction CUSTOMER

7 of 72

Quality 9
9 10
Loyalty Yes
CRITIQUE

Their process was a little wonky. I felt like it should have been a little more streamlined, but the work was fantastic. They did a great job overall. We have no complaints on the workmanship.

The quality

Steve G.

VERIFIED Pacheaco Construction CUSTOMER

8 of 72

Quality 8
8 10
Loyalty Yes
CRITIQUE

Use them. They did a really good job.

They were good. They are very knowledgeable and in this business you have to be.

Risa S.

VERIFIED Pacheaco Construction CUSTOMER

9 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was completed on time, and they were very detailed.

Friendly crew

Kim P.

VERIFIED Pacheaco Construction CUSTOMER

10 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had good quality, and they stayed within their time limit. They were very professional, and they completed the job within the time that they indicated.

The quality of the work that they did

Paul P.

VERIFIED Pacheaco Construction CUSTOMER

11 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think he is very conscientious. He has a good work crew, and they respond well.

I think he is very timely in his response.

Bill O.

VERIFIED Pacheaco Construction CUSTOMER

12 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought he really wanted to make sure the job was done to my needs, and he brought in some ideas. It was a smaller project, but he worked with me and gave me a lot of good guidance on how to do it right. He had a great crew with him. They were very conscious about doing the work while I was there.

The quality of the work was outstanding. He was upfront about the pricing.

Lisa R.

VERIFIED Pacheaco Construction CUSTOMER

13 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good at what they do. They come through on what they promise, and they are easy to work with.

The job was delivered as promised.

A.C.

VERIFIED Pacheaco Construction CUSTOMER

14 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their promptness, and they provided us with a quotation. We liked the skilled that they provided and the timing of the project.

Alexandra B.

VERIFIED Pacheaco Construction CUSTOMER

15 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

The way Mark interacted with me and the professional service and the knowledge that he has

Ian D.

VERIFIED Pacheaco Construction CUSTOMER

16 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed like they got the job done on time, on schedule, and for a reasonable price. They were what I wanted from a contractor, a company that does the job on time and for a good price.

Kris G.

VERIFIED Pacheaco Construction CUSTOMER

17 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always here when they said they would be here.

Paul P.

VERIFIED Pacheaco Construction CUSTOMER

18 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that they provided follow through, and that all of the members of their staff, the people they hired, were very professional. They did good quality work.

Marilyn G.

VERIFIED Pacheaco Construction CUSTOMER

19 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were always here when they said they would be, and they were very professional. We ran into a few snags, but they always covered them and moved onto the next thing. The final outcome was great. We love our kitchen.

Mark A.

VERIFIED Pacheaco Construction CUSTOMER

20 of 72

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've used them before. They did a great job. This time was no exception. They were on time, the quality of their work was very good, and they didn't leave a big mess. Once again, a great job.

Read All 72 Survey Responses at Ratings View