Diamond Certified Company Report

Oil Stop LLC

Diamond Certified Company Report

Oil Stop LLC

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

David A.

VERIFIED Oil Stop LLC CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, it does take a while to get in. The access is a little difficult. They are doing very well.

It makes it easy for me to do other shopping then head over and get my oil changed.

Oscar C.

VERIFIED Oil Stop LLC CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to go there.

They are very professional and they explain what they are going to do. They are also very kind.

Rafael C.

VERIFIED Oil Stop LLC CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty efficient with everything they do.

I like that before I even tell them what is wrong with the car they know if something seems off. They are nice as well.

Read All 150 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Larry Dahl, President

Oil Stop LLC performs oil changes at 25 locations throughout California, Oregon, New Mexico and Arizona. In addition to its trademark 33-point oil change service, the company replaces cooling system fluid, cabin air filters, radiator caps, wiper blades, automatic transmission fluid and more.

Manager, Marketing & Franchising Gary Woo credits Oil Stop LLC’s success to its companywide focus on trustworthiness and integrity. “Our business model is based on earning trust, and the only way to accomplish that is to always do the right thing for our guests,” he explains. “Our goal is to provide them with the best service experience they’ve ever had.”

Oil Stop LLC keeps its guests informed so they have a better understanding of the fluid and filter replacements they may need in the future. “We know cars are big investments, so we’re always honest with our customers and give them information that helps them make the right choices for their vehicles,” says Mr. Woo. “Everyone who works here understands the importance of providing the best possible value.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Oil Stop LLC

Locations

Northern California
Central California
Southern California

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SERVICES PERFORMED

Oil Changes
Air Filter Changes
Windshield Wiper Blade Replacement
Cooling System Fluid Replacement and More

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Oil Stop LLC

A look at one of Oil Stop LLC’s Rohnert Park facilities

Company Profile

Oil Stop LLC performs oil changes at 25 locations throughout California, Oregon, New Mexico and Arizona. In addition to its trademark 33-point oil change service, the company replaces cooling system fluid, cabin air filters, radiator caps, wiper blades, automatic transmission fluid and more.

Manager, Marketing & Franchising Gary Woo credits Oil Stop LLC’s success to its companywide focus on trustworthiness and integrity. “Our business model is based on earning trust, and the only way to accomplish that is to always do the right thing for our guests,” he explains. “Our goal is to provide them with the best service experience they’ve ever had.”

Oil Stop LLC keeps its guests informed so they have a better understanding of the fluid and filter replacements they may need in the future. “We know cars are big investments, so we’re always honest with our customers and give them information that helps them make the right choices for their vehicles,” says Mr. Woo. “Everyone who works here understands the importance of providing the best possible value.”

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Company Philosophy

“Our mission statement is, ‘We will serve people with excellence, humbly, with a servant’s heart,’ and that perfectly describes who we are. Service is at the core of everything we do—we get a lot of satisfaction from helping people. Our goal isn’t to be the cheapest oil change; it’s to be the fastest and the best.”

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for oil change companies that have earned the prestigious Diamond Certified award. For Oil Stop LLC, keeping customers happy goes hand in hand with its company-wide pledge: earn trust by doing the right thing every time. “Our company culture is built on character and integrity,” says Manager, Marketing & Franchising Gary Woo. “Our customers trust us to provide them with the best possible service experience, and our goal is to provide that for them. They enjoy our integrity and honesty and love seeing competent technicians who are just plain nice.”

Oil Stop LLC offers its services at 25 locations throughout California, Oregon, New Mexico and Arizona. The company is known for its full-service oil changes (with 33-point inspections), but it also has the training and equipment to replace cooling system fluid, cabin air filters, radiator caps, wiper blades, and more.

Unlike oil change companies that hire inexperienced technicians in an effort to reduce their operating costs, Oil Stop LLC only employs skilled workers who are required to earn certifications and provide superior customer service. “Our certifications are very tough—in order to pass, our employees have to get 100 percent of the questions correct,” says Mr. Woo. “Also, we focus on hiring people who have a servant’s heart. That means we want humble people who are good learners and willing to do whatever it takes to serve others. Everyone who works here takes pride in providing a comfortable, clean, safe environment for our customers.”

Another distinguishing attribute of Oil Stop LLC is its commitment to honesty and customer satisfaction in every aspect of its operations. The company’s district managers travel to each facility on a regular basis to make sure it’s functioning properly, and all staff members take part in continuous training to ensure they’re performing up to standard. “We take our staff training very seriously—it’s an opportunity to hold everyone accountable,” says Mr. Woo. “Ultimately, working together to keep customers happy makes us a better company.”

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Industry Info

Understanding the differences between synthetic oil and conventional oil can help you make better decisions for your vehicle.

No matter what type of car you drive, you should understand the differences between synthetic oil and conventional oil and know what your vehicle’s manufacturer recommends. This bit of knowledge can help you make better decisions when caring for your vehicle and may even extend its lifespan.

First, it’s important to know what makes these types of oil different from each other. Conventional motor oil is derived from crude oil while synthetic oil is chemically engineered. Many vehicle manufacturers suggest using a synthetic oil or synthetic blend because synthetics are completely manufactured, so their purity and properties can be controlled and they often last longer. Conventional oils can have different-sized particles and impurities that are impossible to filter out.

It’s also crucial to familiarize yourself with the type of oil your vehicle’s manufacturer recommends. That information should be available in your owner’s manual or online. Why is it important to know what type of oil your vehicle should use? It helps you maintain your car and can keep you from overspending or using a product that isn’t recommended for your particular model. “Many new vehicles require synthetic oil or a synthetic blend, and it’s important to understand what that means,” says Gary Woo, manager, marketing and franchising at Oil Stop LLC. “Some oil change shops try to get their customers to switch to synthetic oil, but it costs about twice as much.”

To avoid this, Mr. Woo suggests doing your homework to find a trustworthy oil change company. “Sticking with your vehicle manufacturer’s recommendations is also important,” he says. “And even if a shop’s technicians make suggestions for your vehicle, the decision is always up to you.”

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Frequently Asked Questions

Q: Does the age of my vehicle’s engine dictate the kind of oil I should use?
A: There are lots of oil products that are made for older cars; some have additives and promise to clean the gunky insides of engines that have been around for a long time. However, if you’ve taken good care of your car and changed your oil on a regular basis, you can keep using the same kind of oil regardless of how old your car is.

Q: What’s the difference between synthetic oil and regular oil?
A: Synthetic oil is made completely from chemicals, so it lasts longer. Conventional oil is made from mineral oil and base oil, so it wears out faster. Many new vehicles require synthetic oil or a synthetic blend. Some oil change shops try to get their customers to switch to synthetic oil because it’s more expensive, but we don’t do that. We always give our customers choices when it comes to the type of oil we put in their vehicles.

Q: Once I’ve switched from regular oil to synthetic oil, can I switch back again?
A: Yes. When you get an oil change, we drain out all the old oil, so you can replace it with whatever kind of oil you want.

Q: How do I know you’re performing the services you’ve agreed to do?
A: We like to show our customers what we’re doing. For example, we’ll put your car right next to an air pressure computer so you can see that we’re filling your tires to the right specifications. We also pull everything when we change filters; we’ll show you the dirty filter that’s coming out and the clean one that’s going in. If you ask for a filter change and we determine it’s not necessary, we’ll let you know. We don’t sell unnecessary parts or services, and we always give our customers options.

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SELECTED PHOTOS FROM Oil Stop LLC

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Oil Stop LLC WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://oilstopinc.com/
Diamond Certified RATINGS ON Oil Stop LLC
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Oil Stop LLC : Average 9.6 out of 10 based on 150 unique customer surveys of customer satisfaction.

David A.

VERIFIED Oil Stop LLC CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reliable, it does take a while to get in. The access is a little difficult. They are doing very well.

It makes it easy for me to do other shopping then head over and get my oil changed.

Oscar C.

VERIFIED Oil Stop LLC CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell people to go there.

They are very professional and they explain what they are going to do. They are also very kind.

Rafael C.

VERIFIED Oil Stop LLC CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty efficient with everything they do.

I like that before I even tell them what is wrong with the car they know if something seems off. They are nice as well.

Westly S.

VERIFIED Oil Stop LLC CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is the only place I go.

I like the customer service and the great attitudes.

Michael T.

VERIFIED Oil Stop LLC CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is very worth the money. It is convenient and labor saving. I am almost 70 years old and like that I can just cruise in there and not have to change it myself.

The customer service and knowledge, I didn't know I needed my transmission oil changed and they did that for me. My car shifts better now. They are on top of everything.

Bulmaro T.

VERIFIED Oil Stop LLC CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them and tell them that they can answer any questions you may have.

They are a ten.

Ryan T.

VERIFIED Oil Stop LLC CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their service and quality

Mark T.

VERIFIED Oil Stop LLC CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are friendly.

Juan T.

VERIFIED Oil Stop LLC CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

The people are friendly and helpful.

That they are courteous

Jose T.

VERIFIED Oil Stop LLC CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I go there every time I need it.

How they work, fast and they tell you when you need it changed to extend the life of the car.

Alex T.

VERIFIED Oil Stop LLC CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like how convenient it is.

That it is a fast in and out, I don't have to leave my truck there.

Cleo T.

VERIFIED Oil Stop LLC CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always recommend them for oil changes.

They are close to my house, so they are convenient. I don't have to get out of my car. They are always offering a soda or water, always kind and helpful.

Ricky V.

VERIFIED Oil Stop LLC CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are pretty consistent with the quality.

The location, it's in the center of Santa Rosa.

Grey V.

VERIFIED Oil Stop LLC CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great place and they have great quality service. They are also fast.

The way they treat you when you arrive

Luis V.

VERIFIED Oil Stop LLC CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I go to the one in Rohnert Park and I would recommend them.

They are friendly.

Dan W.

VERIFIED Oil Stop LLC CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great location. I have a Toyota Avalon with over 300,000 miles on it and I change the oild here every 5,000. Randy is great.

Convenient right next to the freeway. They are very courteous and polite.

Jose Y.

VERIFIED Oil Stop LLC CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I am satisfied with everything and would recommend them.

They do a good job.

William Y.

VERIFIED Oil Stop LLC CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to my friend.

I like everything about them.

Gloria Z.

VERIFIED Oil Stop LLC CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

All my family goes there.

The service, the kindness, and they are respectful.

Nati A.

VERIFIED Oil Stop LLC CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

That it really works and it is an awesome service and the people are very professional and they know what they are doing.

They are very polite and very kind and they know what they are doing.

Read All 150 Survey Responses at Ratings View