Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for oil change companies that have earned the prestigious Diamond Certified award. For Oil Stop LLC, keeping customers happy goes hand in hand with its company-wide pledge: earn trust by doing the right thing every time. “Our company culture is built on character and integrity,” says Manager, Marketing & Franchising Gary Woo. “Our customers trust us to provide them with the best possible service experience, and our goal is to provide that for them. They enjoy our integrity and honesty and love seeing competent technicians who are just plain nice.”
Oil Stop LLC offers its services at 25 locations throughout California, Oregon, New Mexico and Arizona. The company is known for its full-service oil changes (with 33-point inspections), but it also has the training and equipment to replace cooling system fluid, cabin air filters, radiator caps, wiper blades, and more.
Unlike oil change companies that hire inexperienced technicians in an effort to reduce their operating costs, Oil Stop LLC only employs skilled workers who are required to earn certifications and provide superior customer service. “Our certifications are very tough—in order to pass, our employees have to get 100 percent of the questions correct,” says Mr. Woo. “Also, we focus on hiring people who have a servant’s heart. That means we want humble people who are good learners and willing to do whatever it takes to serve others. Everyone who works here takes pride in providing a comfortable, clean, safe environment for our customers.”
Another distinguishing attribute of Oil Stop LLC is its commitment to honesty and customer satisfaction in every aspect of its operations. The company’s district managers travel to each facility on a regular basis to make sure it’s functioning properly, and all staff members take part in continuous training to ensure they’re performing up to standard. “We take our staff training very seriously—it’s an opportunity to hold everyone accountable,” says Mr. Woo. “Ultimately, working together to keep customers happy makes us a better company.”
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