Diamond Certified Company Report

Norwell Design/Build

Diamond Certified Company Report

Norwell Design/Build

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

Farzaneh A.

VERIFIED Norwell Design/Build CUSTOMER

1 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional and they will work with you until you are satisfied with the design and the results.

They are very easy to work with and they understand their requirements. They listen to the client and they take ownership of any problems and they solve them. I was really satisfied.

Deanna C.

VERIFIED Norwell Design/Build CUSTOMER

2 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is really worth it to get a Diamond Certified company like Norwell. You can rely on the quality of the work and the quality of the people.

The workers did a great job, but I really liked the designer, Ian. He came up with a lot of great ideas that were really helpful.

Monica F.

VERIFIED Norwell Design/Build CUSTOMER

3 of 61

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that the service and the quality provided by the company was amazing. I worked with Mike Sullivan and he completely understood the needs of our project. He came up with great solutions. He managed the project and it was flawless. Anything we wanted changed, he took care of. It was an incredible experience.

If there was anything above a '10', I'd give it to them. I think that Mike, in particular, and I had very similar design and architectural sensitivities. He was able to understand what I wanted and delivered it. My kitchen is flawless.

Read All 61 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Norwell Design/Build provides residential remodeling and new construction services for clients throughout the San Francisco Peninsula. The company focuses on whole house remodels, room additions and new homes; carries a full selection of kitchen and bathroom cabinetry; and offers a single point of responsibility of architectural service and construction from concept to completion.

Michael Sullivan, a partner in Norwell Design/Build, says the company’s approach allows each client to unlock their home’s hidden potential with thoughtful and innovative designs. “Our clients are often amazed at how much detail is involved in a typical home remodel, and they’re relieved to have a company with a holistic perspective that can help them navigate all their choices while taking full advantage of their homes’ underlying values.”

Although Norwell Design/Build uses state-of-the-art Computer Aided Design (CAD) technology to create design and construction drawings, partner Ian Wheeler says that effective listening is the company’s number one design tool. Norwell offers free, in-home consultations to outline its approach in detail, and it always listens to what clients have to say about their projects.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Norwell Design/Build

Service AREA

The South Bay Area
Peninsula

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SERVICES PERFORMED

Design & Build
Kitchens & Bathrooms
Remodels & Renovations

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Norwell Design/Build

A recent kitchen remodeling project by Norwell Design/Build

Company Profile

Norwell Design/Build provides residential remodeling and new construction services for clients throughout the San Francisco Peninsula. The company focuses on whole house remodels, room additions and new homes; carries a full selection of kitchen and bathroom cabinetry; and offers a single point of responsibility of architectural service and construction from concept to completion.

Michael Sullivan, a partner in Norwell Design/Build, says the company’s approach allows each client to unlock their home’s hidden potential with thoughtful and innovative designs. “Our clients are often amazed at how much detail is involved in a typical home remodel, and they’re relieved to have a company with a holistic perspective that can help them navigate all their choices while taking full advantage of their homes’ underlying values.”

Although Norwell Design/Build uses state-of-the-art Computer Aided Design (CAD) technology to create design and construction drawings, partner Ian Wheeler says that effective listening is the company’s number one design tool. Norwell offers free, in-home consultations to outline its approach in detail, and it always listens to what clients have to say about their projects.

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Company Philosophy

“We've specifically developed our services to respond to the demands of residential remodeling–from preliminary design through permitting and construction. Our approach considers not only the immediate scope of a remodeling project but how it integrates with the rest of a home, both aesthetically and functionally. We strive to always provide a high level of service, effective communication, and quality materials and construction.”

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SELECTED PHOTOS FROM Norwell Design/Build

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Norwell Design/Build WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.norwell.com
Diamond Certified RATINGS ON Norwell Design/Build
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 61 VERIFIED CUSTOMERS i

Farzaneh A.

VERIFIED Norwell Design/Build CUSTOMER

1 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They are very professional and they will work with you until you are satisfied with the design and the results.

They are very easy to work with and they understand their requirements. They listen to the client and they take ownership of any problems and they solve them. I was really satisfied.

Deanna C.

VERIFIED Norwell Design/Build CUSTOMER

2 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

It is really worth it to get a Diamond Certified company like Norwell. You can rely on the quality of the work and the quality of the people.

The workers did a great job, but I really liked the designer, Ian. He came up with a lot of great ideas that were really helpful.

Monica F.

VERIFIED Norwell Design/Build CUSTOMER

3 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

I think that the service and the quality provided by the company was amazing. I worked with Mike Sullivan and he completely understood the needs of our project. He came up with great solutions. He managed the project and it was flawless. Anything we wanted changed, he took care of. It was an incredible experience.

If there was anything above a '10', I'd give it to them. I think that Mike, in particular, and I had very similar design and architectural sensitivities. He was able to understand what I wanted and delivered it. My kitchen is flawless.

Yvonne P.

VERIFIED Norwell Design/Build CUSTOMER

4 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

Just that they are phenomenal, our experience with them was wonderful. I have been recommending them to all our friends who ask, we get a lot of compliments about the work that was done. I absolutely recommend them hands down. I think he has a lot of talent, not only to bring the technical aspect, but he also has a great aesthetic eye as well as suggestions. It ends up his suggestions, most of the time, are better than my ideas. He is very detail oriented, which was a huge deal for me.

I think of him being detailed oriented. It was the most helpful.

Vicky V.

VERIFIED Norwell Design/Build CUSTOMER

5 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

Above and beyond my expectations, extremely professional, beyond talented, and when the project was over we actually missed them being around.

There were lots of things, but mostly how professional they were.

Janet F.

VERIFIED Norwell Design/Build CUSTOMER

6 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They did a good job.

They were easy to work with.

Mina M.

VERIFIED Norwell Design/Build CUSTOMER

7 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They are very nice people and they are not pushy. They are very helpful in every way and very cooperative. The quality is very good. They are very proactive and they have good suggestions. I had nice suggestions. The workers are extremely skilled and very nice.

Just their quality of workmanship and their integrity, apart from their helpfulness and everything else

Joop V.

VERIFIED Norwell Design/Build CUSTOMER

8 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

If you can get them, get them. They are very busy.

Price performance

Kari W.

VERIFIED Norwell Design/Build CUSTOMER

9 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They do great work. Follow-through is great.

The communication was good. It was very easy to interact with them, easy to have any kind of conversation.

Marcus S.

VERIFIED Norwell Design/Build CUSTOMER

10 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

I don't know.

Their attention to detail

Nobuko U.

VERIFIED Norwell Design/Build CUSTOMER

11 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

It's very modern and has the best quality and a capable crew. They have good follow-up after the job is done.

They had a vision of what I wanted to get done.

Rita L.

VERIFIED Norwell Design/Build CUSTOMER

12 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

I was talking about them just today. They are excellent to work with and reliable. I felt so comfortable having them in my home. They were absolutely a joy to work with.

The quality of the work

Kari W.

VERIFIED Norwell Design/Build CUSTOMER

13 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

I would say that what you are getting is definitely high quality service. It's not inexpensive, but it's worth what you get.

Ian, the designer I worked with, was very collaborative. He was open to listening to my ideas and feedback and incorporating it. Nothing was missed.

Kerrie F.

VERIFIED Norwell Design/Build CUSTOMER

14 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

High quality

Design and communication, they were very responsive to calls, emails, and giving me information when I wanted it.

Jan K.

VERIFIED Norwell Design/Build CUSTOMER

15 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They were very honest. They have integrity. They followed through on what they said. Their timeline was right on. Whatever small changes we wanted, they did without any questions or problems. They do their own designing and building with their own crew. They are easy to work with because they work like a team. One of the owners is the project manager and the other owner is the designer. They developed a concept we liked and priced it right. Everything went as planned, without any hiccups. They even helped by recommending where to get the products for our kitchen, the appliances, the marble, granite, and the tile. It made it very easy for us because they have those resources. They were very competent. They stayed with our job until it was finished.

Joel H.

VERIFIED Norwell Design/Build CUSTOMER

16 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They listened and they were technically skilled. The work crew was very good. They were good about resolving the one issue I had. It was a minor thing, but it probably could have been avoided if I had asked questions.

Lynn J.

VERIFIED Norwell Design/Build CUSTOMER

17 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They were very timely. They had people show up every day. This is not typical for a contractor. We have used them twice.

Seenu S.

VERIFIED Norwell Design/Build CUSTOMER

18 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

They generally did what they said they would do. I felt this was a very good experience. I rarely feel that way about any other company.

Jeff K.

VERIFIED Norwell Design/Build CUSTOMER

19 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

I found that the upfront design process helped us make the best use of the space in our home. They were always creative and helpful. First, I never felt that they wanted to end the creative process production. We felt we had enough time to come up with the design that we liked. Second, we made changes during the construction process and they were good about making the changes.

Maria M.

VERIFIED Norwell Design/Build CUSTOMER

20 of 61

Quality 10
10
Loyalty Yes
CRITIQUE

The quality of their service, they gave value for their service. Also, I liked the personality of the personnel and their subcontractors. The service was top-notch. They are responsive to the needs of their customers.

Read All 61 Survey Responses at Ratings View

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