Diamond Certified Company Report

Northern California Roofing Co.

Diamond Certified Company Report

Northern California Roofing Co.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 298 VERIFIED CUSTOMERS i

Debbie M.

VERIFIED Northern California Roofing Co. CUSTOMER

1 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They responded to my phone call. They were professional. They gave me an estimate, and they did a great job.

Janet L.

VERIFIED Northern California Roofing Co. CUSTOMER

2 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed excellent.

I thought I might need the whole roof done, but I didn't. They did only the work that was necessary when they could have told me that I needed a whole new roof. They seemed honest.

David M.

VERIFIED Northern California Roofing Co. CUSTOMER

3 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the necessary expertise and ability to get the job done. They're not cheap, but they get it done in a good form.

They are responsive.

Read All 298 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Northern California Roofing Co. provides a wide range of roof construction and repair services for residential and commercial clients throughout Northern California. The company handles everything from ater proofing and reroofing to inspections and cleaning, and it’s a certified installer for several leading manufacturers, including GAF and CertainTeed.

Before establishing Northern California Roofing, owner Gregory T. Lynn ran a large residential and commercial roofing company in Chicago with his brother. After visiting California, he decided to relocate and apply his roofing skills amidst more favorable weather.

Northern California Roofing prefers to educate its customers throughout the roofing process, from explaining various choices during the estimating phase to providing samples before a final decision is made. “We pay special attention to the little details so our customers don’t have to,” says Mr. Lynn. “Our expert roofers remain in constant contact with their supervisors to ensure every job is done right.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Northern California Roofing Co.

COMPANY CONTACT

Northern California

SERVICES PERFORMED

Residential & Commercial
Asphalt Shingles
Wood Shakes
Flat Roofing
Hydro-Stop Premium Coat Services
PVC/TPO
Maintenance & Gutter Services
Re-Roofing

BRANDS Supported
  • Boral

  • CertainTeed

  • Eagle Roofing Products

  • GAF

  • HydroStop

  • IKO

  • Malarkey

  • Monier

  • Owens Corning

  • Tropical

  • Versico

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Northern California Roofing Co.

Northern California Roofing recently installed this roof on a client’s home.

Company Profile

Northern California Roofing Co. provides a wide range of roof construction and repair services for residential and commercial clients throughout Northern California. The company handles everything from ater proofing and reroofing to inspections and cleaning, and it’s a certified installer for several leading manufacturers, including GAF and CertainTeed.

Before establishing Northern California Roofing, owner Gregory T. Lynn ran a large residential and commercial roofing company in Chicago with his brother. After visiting California, he decided to relocate and apply his roofing skills amidst more favorable weather.

Northern California Roofing prefers to educate its customers throughout the roofing process, from explaining various choices during the estimating phase to providing samples before a final decision is made. “We pay special attention to the little details so our customers don’t have to,” says Mr. Lynn. “Our expert roofers remain in constant contact with their supervisors to ensure every job is done right.”

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Company Philosophy

"We're dedicated to providing superior customer service and maintaining our high levels of client satisfaction. We take great pride in our status as a ‘one-stop contractor' in the roofing industry, and we strive to always exceed our customers' expectations."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Northern California Roofing Co., the key to achieving and maintaining high levels of customer satisfaction is simple: combine excellent customer service and high-quality workmanship on every project, regardless of its size. “Those two factors really set us apart from our competition,” says owner Greg Lynn. “We strive to maintain a high level of professional excellence on each job.”

Northern California Roofing Co. has been installing and repairing roofs for residential and commercial clients throughout Northern California since 1991. As a full-service contractor, the company is equipped to handle every aspect of its clients’ projects, from waterproofing and reroofing to inspections and cleaning. It’s also a certified installer for several leading manufacturers, including GAF/ELK, CertainTeed, Owens Corning and Monier.

Unlike roofing companies that hire inexperienced employees in an effort to save on operating costs, Northern California Roofing Co. ensures all its technicians are thoroughly trained to perform all types of roofing jobs. “We put a lot of emphasis on training,” affirms Mr. Lynn. “Not only do our employees receive in-house training on a quarterly basis, they also get annual training from all the major manufacturers. Those companies send representatives to train our technicians in the specific application of their products, which is how we become certified installers.”

Another distinguishing characteristic of Northern California Roofing Co. is its comprehensive approach to customer service, which includes emphasizing the importance of client education and maintaining a full-time customer service department. “We’re here to help with every aspect of the roofing process, from answering questions and resolving concerns to scheduling free estimates in a timely manner,” says Mr. Lynn. “We pay special attention to the little details so our customers don’t have to.”

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Industry Info

If you’re looking to install a new roof on your house, consider the benefits of a cool roof. In recent years, several Green building practices have evolved from attractive options to legal requirements, and roofing is no exception: As of 2010, new and replacement roofs are required to comply with updated environmentally-friendly standards (per Title 24 legislation). Fortunately, the roofing industry has kept in step with these changes and developed roofing materials that both comply with the law and surpass their predecessors in terms of aesthetics and functionality. A roof that’s constructed with these types of materials is called a “cool roof.”

Cool roofs are characterized by a high level of performance in two aspects: solar reflectance and thermal emittance. Both the lightness of color and specific composition of the roofing materials account for their ability to simultaneously reflect light and deflect heat. In comparison with a traditional roof, which features dark shingles that absorb and retain heat rather than reflect and release it, a cool roof will typically remain 50 to 60 degrees cooler during hot weather.

This reduction of roof temperatures presents numerous benefits for both homeowners and the environment. For homeowners, it means a significant decrease in energy costs (due to less air conditioning usage) and maintenance costs, as cool roofing practices both increase a roof’s life expectancy and make for easier replacement. For the environment, it means less energy usage and a relief of the “urban heat island effect,” which is an incremental increase in air temperature caused by the collective heat retention of a community’s roofs.

Even though Title 24 requires all new and replacement roofs to comply with updated standards, some homeowners still don’t want to use these newer roofing materials because of aesthetic preferences. Fortunately, the legislation allows for alternative ways of meeting the regulation. In essence, the goal of Title 24 is to ensure homes achieve a Solar Reflective Index (SRI) rating of less than 16. Since the law is primarily looking for a number, as long as your home achieves the desired SRI, it doesn’t matter how you do it. To achieve a compliant SRI rating as economically as possible without converting to a cool roof, try improving your attic ventilation or installing a radiant barrier.

Ninety percent of all attics have inadequate ventilation, which contributes to amplified summer temperatures that can increase the heat inside your home and make your attic a haven for mold and mildew. While attic fans are frequently ineffective in combating the summer heat, installing an advanced ventilation system in your attic is a good way to reduce temperatures and achieve a compliant SRI rating. Talk to your roofing contractor or a local home improvement specialist to find out more about the different systems that are available.

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Frequently Asked Questions

Q: How soon can you start my roofing project?

A: We can usually start working the same week of your initial call. Since we’re a larger company, we’re able to provide quick turnaround times for everything from basic estimates to comprehensive repairs.

Q: How long will it take to complete my reroofing project?

A: On average, a reroofing project can be done in two or three days. We guarantee that we’ll complete the tear-off by the end of the first day, and sometimes, we can even have the felt or plywood installed the same day.

Q: What brands do you install?

A: We have good relationships with all the top manufacturers, including GAF/ELK, CertainTeed, Owens Corning and Monier. In addition to installing their products, we can offer their extended warranties directly to our customers.

Q: Do you keep a clean worksite?

A: Absolutely. Cleanup is a standard process at the end of each workday. We actually get quite a bit of positive feedback in regards to how well we clean worksites.

Q: What’s your approach to quality control?

A: We provide every job with an onsite estimator who works closely with the foreman to ensure the overall quality of the project. In addition, each job is inspected by the manufacturer and local city/county inspectors to ensure everything has been installed to the manufacturer’s specifications. On top of that, once the job is over, the estimator will actually return to the jobsite and make sure the customer is completely satisfied with the end result.

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SELECTED PHOTOS FROM Northern California Roofing Co.

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Northern California Roofing Co. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Northern California Roofing Co.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 298 VERIFIED CUSTOMERS i
Northern California Roofing Co. : Average 8.8 out of 10 based on 298 unique customer surveys of customer satisfaction.

Debbie M.

VERIFIED Northern California Roofing Co. CUSTOMER

1 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They responded to my phone call. They were professional. They gave me an estimate, and they did a great job.

Janet L.

VERIFIED Northern California Roofing Co. CUSTOMER

2 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seemed excellent.

I thought I might need the whole roof done, but I didn't. They did only the work that was necessary when they could have told me that I needed a whole new roof. They seemed honest.

David M.

VERIFIED Northern California Roofing Co. CUSTOMER

3 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have the necessary expertise and ability to get the job done. They're not cheap, but they get it done in a good form.

They are responsive.

Don R.

VERIFIED Northern California Roofing Co. CUSTOMER

4 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

Totally professional, the job was excellent, and they knew what they were doing.

They got everything done.

Dennis B.

VERIFIED Northern California Roofing Co. CUSTOMER

5 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

We had a good experience. They are a competent provider of roofs. We will be using them again.

They are a large enough business where they will be there down the road. Since this is a commercial roof, those are the kinds of things we have to think about. I came out on site, and they were very knowledgeable and had a full background in commercial roofing products. That was reassuring.

Carlos B.

VERIFIED Northern California Roofing Co. CUSTOMER

6 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have been very pleased with their work. They were very professional. They were always on time when they committed to doing something. They had a great service.

They are very professional.

Diane M.

VERIFIED Northern California Roofing Co. CUSTOMER

7 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They knew their business. They came out, took the roof apart, replaced it, and cleaned up.

They knew their business. They came out, they took the roof apart, replaced it, and they cleaned up. The roof is good.

Drew N.

VERIFIED Northern California Roofing Co. CUSTOMER

8 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were professional, and they did a good job.

They followed through. They returned phone calls. They did what they said they would do.

Margaret S.

VERIFIED Northern California Roofing Co. CUSTOMER

9 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very satisfied. They explained everything.

Everybody was very nice.

Merle R.

VERIFIED Northern California Roofing Co. CUSTOMER

10 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a very good job, and they were neat. They cleaned up their mess when they were done.

They were neat, and when I had a leak, they came right out and took care of it.

Rhonda H.

VERIFIED Northern California Roofing Co. CUSTOMER

11 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is quality work, the price was good, and they were on it. It was nice and clean.

They were very personable and easy to work with. I had a lot of confidence in them.

Susan H.

VERIFIED Northern California Roofing Co. CUSTOMER

12 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

If a friend of mine needed to have their roof replaced, I would tell them that they did exactly what they said they would do.

They did what they said they would do and no one does that any more.

Brenda W.

VERIFIED Northern California Roofing Co. CUSTOMER

13 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were fast, efficient, and they did a good job. They put in additional downspouts, which have made a big difference. They were very clean.

My in-laws are elderly, and they were very considerate of them. They communicated with me extremely well.

Carl S.

VERIFIED Northern California Roofing Co. CUSTOMER

14 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

The quality of the work they do is great.

They were thorough and clean. They did a very good job.

Chris B.

VERIFIED Northern California Roofing Co. CUSTOMER

15 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great company to work with.

I liked the price and that they were very honest and open.

Jayden H.

VERIFIED Northern California Roofing Co. CUSTOMER

16 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a really good job on my roof, so I would use them again.

I like that they did good job, and they have a hardworking team.

David B.

VERIFIED Northern California Roofing Co. CUSTOMER

17 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were reliable and professional. I was very impressed with their work.

They communicated what they were doing, in terms I could really understand, which was great.

Donna V.

VERIFIED Northern California Roofing Co. CUSTOMER

18 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable, they do excellent work, and I really liked how they took the time to explain what was going to happen.

Their price was good, and their quality of work was excellent.

Drew J.

VERIFIED Northern California Roofing Co. CUSTOMER

19 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very neat, clean, and efficient. I had a very hardworking crew.

I liked what little time it took. They were very quick.

Elizabeth H.

VERIFIED Northern California Roofing Co. CUSTOMER

20 of 298

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them.

They do good work.

Read All 298 Survey Responses at Ratings View