Diamond Certified Company Report

No More Dirt, Inc.

Diamond Certified Company Report

No More Dirt, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 145 VERIFIED CUSTOMERS i

E. T

VERIFIED No More Dirt, Inc. CUSTOMER

1 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They're reliable, prompt, and thorough.

They've always been pretty good with getting back to me within the same business day.

C. P. S. F.

VERIFIED No More Dirt, Inc. CUSTOMER

2 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I'm very satisfied with the work they have done. As far as I'm concerned, they're an eleven out of ten.

The quality of their work and their excellent customer service go hand in hand. They're helpful and always answer my questions.

E. A.

VERIFIED No More Dirt, Inc. CUSTOMER

3 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them before, and I would recommend them again.

I think they have good customer service. They're personable, responsive, and conscientious.

Read All 145 Survey Responses at Ratings View
Diamond certified company
Diamond certified company PROFILE

Nick Mettler, CEO

No More Dirt, Inc. provides commercial janitorial services for all types of facilities throughout the Bay Area. As a certified Bay Area Green Business, the company uses environmentally-friendly cleaning methods and products, including those certified by Green Seal. No More Dirt also implements a variety of processes and protocols that ensure each facility’s environment is kept both clean and safe.

No More Dirt is dedicated to transparency and communication. “We take away our customers’ headaches when it comes to managing their facilities,” explains owner and CEO Nick Mettler. “We look at each client relationship as a true partnership, and that’s been the key to our success. We have a system that has worked for 37 years.”

No More Dirt has a team of highly trained and responsive account managers who are assigned to every client. Each account manager is responsible for building and maintaining strong, long-lasting relationships with clients by meeting their expectations and the ever-changing needs of their facilities.

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON No More Dirt, Inc.

COMPANY CONTACT
Service AREA

San Francisco
Marin County
Sonoma County
Napa County
Contra Costa County
Alameda County
San Mateo County
Santa Clara County

SERVICES PERFORMED

Commercial Janitorial Services

BRANDS Supported
  • SupplyWorks

DIAMOND CERTIFIED RESEARCHED ARTICLES ON No More Dirt, Inc.

Company Profile

No More Dirt, Inc. provides commercial janitorial services for all types of facilities throughout the Bay Area. As a certified Bay Area Green Business, the company uses environmentally-friendly cleaning methods and products, including those certified by Green Seal. No More Dirt also implements a variety of processes and protocols that ensure each facility’s environment is kept both clean and safe.

No More Dirt is dedicated to transparency and communication. “We take away our customers’ headaches when it comes to managing their facilities,” explains owner and CEO Nick Mettler. “We look at each client relationship as a true partnership, and that’s been the key to our success. We have a system that has worked for 37 years.”

No More Dirt has a team of highly trained and responsive account managers who are assigned to every client. Each account manager is responsible for building and maintaining strong, long-lasting relationships with clients by meeting their expectations and the ever-changing needs of their facilities.

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Company Philosophy

"We are dedicated to cleaning every commercial property to the client's personal standards. Owning and maintaining a commercial property takes a lot of work, whether one person is responsible or designates tasks to other individuals. Regardless of the types of businesses our clients own or run, it's important to ensure their facilities are kept clean and safe at all times. Not only does a clean property appeal to both customers and potential customers, it also looks great for employees, boosting morale and respect for where they work."

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Comparative Summary

Janitorial service companies are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, No More Dirt, Inc. distinguishes itself by focusing intently on customer communication and interaction. “A lot of cleaning companies make big promises, but they don’t really have plans in place to implement those promises,” says CEO Charles Howatt. “We come in with color-coded schedules and calendars for our cleaners, as well as a web portal that customers can use to follow along with what we’re doing and when we’re doing it.”

No More Dirt has been providing environmentally-friendly janitorial services for commercial clients throughout the entire Bay Area (including Sacramento) since 2005. The company serves all types of businesses, including administrative offices, medical facilities, restaurants, homeowners’ associations (HOAs), health clubs, schools, retail establishments, night clubs and movie theaters. As a certified Bay Area Green Business, it only uses Green cleaning methods and products, including those certified by Green Seal®.

Unlike janitorial service companies that leave their cleaning crews to manage themselves while they work, No More Dirt provides a quality control manager for every project–a comprehensive approach that Mr. Howatt credits for his company’s high client retention rate. “Our quality control managers are rarely in the office,” he says. “Their job is to be out in the field, ensuring the work is being done properly and each client is completely satisfied.”

Another distinctive feature of No More Dirt is its transparent approach to doing business, which includes allowing clients to access the names and photos of all the cleaners who are authorized to be on their property, providing in-depth information about all the chemicals and products to be used (including OSHA Material Data Safety Sheets), and more. “It’s unusual for a cleaning company to be as transparent as we are,” says Mr. Howatt. “We show our clients what we’re doing at the back end, which gives them confidence in our ability to clean effectively.”

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Industry Info

Take simple steps to ensure your workplace is odor-free. A recent survey conducted by Harris Interactive revealed that retail consumers rank unpleasant odor as a top annoyance over poor customer service. It may seem like an inconsequential issue, but the fact is, unpleasant odor directly impacts customers’ perceptions of a business and prevents them from ever returning or recommending the business to others. To help combat unappealing scents in your workplace, consider the following tips:

Clear the air. Implement air fresheners to counteract odors and provide a clean scent. Select air fresheners that operate on a 24-hour basis and neutralize odor-causing bacteria rather than masking it. Choose a fragrance that complements the application and limits volatile organic compounds (VOCs) to meet environmental safety standards.

Attack odor at the source. In restrooms, use automatic flushes, automatic drips and urinal screens to eliminate odor. Automatic flushes keep toilets free of debris and work on-demand. Automatic drips neutralize odor that comes from urinals and cleans them. While some urinal screens have a scent, they also help eliminate odor caused by urine on the floor. Also, don’t forget to perform obvious odor-control tasks by taking out the trash frequently and cleaning the facility daily.

Deep clean. Beyond a daily clean, routinely deep clean floors and restrooms to extract and eliminate odor-causing contaminants. Use a high-pressure steam system to remove dirt, break down buildup, and extract all contaminants from grout lines, tile and carpets. For a restroom deep clean, scrub walls, floors, toilets, urinals, sinks, mirrors and fixtures using chemicals, agitation and extraction.

Address indoor air quality (IAQ). IAQ significantly helps provide a clean scent throughout a facility. Clean coils and change air filters in ventilation systems on a routine basis for proper circulation. Also, place mats strategically around the facility to capture contaminants and prevent them from settling into carpets or the air filtration system. Properly maintain any floor mats on a regular basis to prevent them from becoming saturated.

Partner with the right facility services provider to develop a customized odor maintenance program. Your provider should visit your facility on a regular basis to refill odor management products and ensure all units are working properly. It should also provide staff members with the tools and chemicals needed to clean and sanitize the facility every day. Trained technicians will also deep clean floors and restrooms, which is valuable for businesses that don’t have the equipment or staff required for such maintenance.

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Frequently Asked Questions

Q: Are your prices competitive?

A: Yes. We invest a lot in quality control, so we may not always be the lowest bidder, but we work efficiently and are continually looking to reduce costs without sacrificing quality.

Q: Do many businesses simply hand you the keys so you can clean at night?

A: Yes, and it’s not surprising when you consider our track record. If you’re not comfortable letting a third party into your office, you can talk with our current and past clients to build your trust. We’re also bonded and insured, so you’re covered from a financial liability standpoint.

Q: What do you do about security and alarm systems? What procedures do you have for site security?

A: Before we start work, we’ll sit down with you and develop a security plan that includes the alarm codes and procedures our cleaners will need to enter the facility, as well as procedures for what to do and who to call if they discover a problem, such as arriving and finding the facility open when it shouldn’t be.

Q: Are your cleaners trustworthy and professional?

A: Absolutely. Our cleaners are honest, hard working people who have embraced technology by equipping themselves with email-enabled cell phones. This allows them to communicate quickly and efficiently in response to directions they receive, situations they encounter and questions they have.

Q: Do you provide references?

A: Yes. We have a list of clients whom you can contact to find out more about the quality of our work.

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SELECTED PHOTOS FROM No More Dirt, Inc.

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Diamond Certified RATINGS ON No More Dirt, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 145 VERIFIED CUSTOMERS i
No More Dirt, Inc. : Average 8.4 out of 10 based on 145 unique customer surveys of customer satisfaction.

E. T

VERIFIED No More Dirt, Inc. CUSTOMER

1 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them. They're reliable, prompt, and thorough.

They've always been pretty good with getting back to me within the same business day.

C. P. S. F.

VERIFIED No More Dirt, Inc. CUSTOMER

2 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I'm very satisfied with the work they have done. As far as I'm concerned, they're an eleven out of ten.

The quality of their work and their excellent customer service go hand in hand. They're helpful and always answer my questions.

E. A.

VERIFIED No More Dirt, Inc. CUSTOMER

3 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them before, and I would recommend them again.

I think they have good customer service. They're personable, responsive, and conscientious.

B. T.

VERIFIED No More Dirt, Inc. CUSTOMER

4 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very receptive.

We don't have to clean anything.

J. L. A. B. S.

VERIFIED No More Dirt, Inc. CUSTOMER

5 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

Professional and detail-oriented

Jonny is flexible in terms of scheduling, and always extremely professional to deal with.

P. G. S. F.

VERIFIED No More Dirt, Inc. CUSTOMER

6 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do a fantastic job and never any less. We've been using them for 6 years, and we're always happy with their performance.

That we've never had any problems with the work they do

R. J. M. P.

VERIFIED No More Dirt, Inc. CUSTOMER

7 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job.

I really like Victor, the gentleman who comes out to do the cleaning. He's the most thorough person I've ever met.

T. B. C. O. A.

VERIFIED No More Dirt, Inc. CUSTOMER

8 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I tell people that they're very reliable, reputable, and if there's an issue, Cori is on-site within minutes. She has a positive attitude and she's top-notch.

I don't have to do their job for them. I don't have to think or worry about it. Cori is wonderful.

T. F. M.

VERIFIED No More Dirt, Inc. CUSTOMER

9 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very clean and efficient.

They always come on time and do the job.

V. R.

VERIFIED No More Dirt, Inc. CUSTOMER

10 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

I haven't put too much thought into a question of this nature, so I don't know.

They're prompt, professional, and they don't waste any time or money. They take their job seriously, which is a plus.

W. D. F. M.

VERIFIED No More Dirt, Inc. CUSTOMER

11 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

They hire quality people and the back office is very supportive.

W. G.

VERIFIED No More Dirt, Inc. CUSTOMER

12 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are easy to deal with and they make specific requests tailored to your needs.

They are efficient.

A. C.

VERIFIED No More Dirt, Inc. CUSTOMER

13 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough, efficient, and cost effective.

They know what they are doing, they are very professional, and they get the job done reasonably fast.

T. A.

VERIFIED No More Dirt, Inc. CUSTOMER

14 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do an excellent job.

They're responsive and on time.

H. V.

VERIFIED No More Dirt, Inc. CUSTOMER

15 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are good people, they accommodate accordingly, and Rudy helps me out a great deal.

They are willing to accommodate any of my needs at a moment's notice.

R. R. B. C.

VERIFIED No More Dirt, Inc. CUSTOMER

16 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They always do a high quality job with their cleaning. I'd recommend them.

They show up when they promise, they always do a great job, and they have a more than reasonable price.

A. H.

VERIFIED No More Dirt, Inc. CUSTOMER

17 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very responsive, I think that's very important. They respond to any issues. I think the quality of their work is good.

Their responsiveness and that I think they do a very good job.

A. H. T. F.

VERIFIED No More Dirt, Inc. CUSTOMER

18 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

The office is clean when I come in.

B. I. L. L.

VERIFIED No More Dirt, Inc. CUSTOMER

19 of 145

Quality 10
10 10
Loyalty No
CRITIQUE

I wouldn't tell a friend about them.

The fact that they did a wonderful job when they cleaned, they were friendly and personable.

E. P.

VERIFIED No More Dirt, Inc. CUSTOMER

20 of 145

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are consistent and there are multiple people who do it, but they expect the same standards no matter who does it.

They do all the hard stuff, like cleaning behind the make lines where all the toppings are.

Read All 145 Survey Responses at Ratings View